BigCommerce

APRIL 29, 2020

According to Statista, it was worth $3.535 billion at the end of 2019. The ecommerce industry is booming. That’s after year-on-year…

eCommerce 523

eCommerce 523

Forrester eCommerce

APRIL 29, 2021

Since posting our top 64 channel podcasts in 2019, there has been explosive growth in podcast adoption. The audio-only format is also expanding with the invite- and iOS-only upstart Clubhouse achieving 16.4 million downloads since it debuted last year, according to Sensor Tower.

Channel 535

Channel Social Media Download B2B 535

Forrester eCommerce

AUGUST 12, 2020

In 2019, we predicted that there will be three high profile AI related PR snafus in 2020. It’s only August and we’ve already seen plenty of examples of AI going wrong – the ACLU sued facial recognition provider Clearview for violating a well-known Illinois state biometric law in the US, the UK’s Home Office was […].

Management 525

Management Customer 525

Forrester eCommerce

JANUARY 6, 2020

In 2019, I was able to talk to 497 companies one-on-one about their channel strategy and programs, including 130 of those face-to-face. Preparing for this years list of future channel trends has been an immersive experience to say the least. I received 78 briefings from the technology companies who are inventing new ways to […].

Channel 524

Channel Technology Customer Experience B2B 524

BigCommerce

AUGUST 31, 2020

Ecommerce drove 13% of total B2B sales in the U.S. Forrester projected in December that share would reach…

B2B 485

B2B eCommerce 485

Retail TouchPoints

JULY 31, 2023

Prime members the same or next day, nearly 4X the number of orders delivered at those speeds by this point in 2019, according to Doug Herrington, CEO of Worldwide Amazon Stores. recordable incident rate and a 69% reduction in its lost time incident rate from 2019 to 2022. So far this year the company has delivered more than 1.8

Fulfillment 246

Fulfillment Shipping Costs Small Business Retail Travel 246

Forrester eCommerce

FEBRUARY 11, 2020

Curiosity Lab, founded in 2019, is driving Open Innovation efforts with everyone from large corporations to early stage startups investing in edge computing, 5G, IoT, autonomous vehicles (see the image below), robotics and more.

Technology 503

Technology Management Information Operations 503

Retail TouchPoints

JANUARY 10, 2025

Even at our peak in 2019 our best year for Experiences ever we did not generate a profit. Experiences served 40,000 customers in 2024 less than 0.4% of all co-op customers and costs significantly more to run than it brings in, wrote Artz.

Outdoor 274

Outdoor Travel Apparel Books 274

Forrester eCommerce

JUNE 15, 2020

2019?????????????????????????????????????????????????Visa?GMO????????????????????????????????????????? 2019?????????????????????????R3???????????????????????Marco ATM?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????UFJ???MUFG??Akamai???????????????????????????????????????????????????????????????????????SMBC??2019?????????????????????????????????????????????????Visa?GMO???????????????????????????????????

Banking 398

Banking Customer 398

Retail TouchPoints

JANUARY 14, 2025

Its a tenet that the companys latest CEO, Corie Barry, kept front of mind as she took the helm in 2019 , throughout the upheaval of the pandemic and into today. That is what Barry has spent the last five years doing.

Consumer 287

Consumer Consumer Electronics Electronics Technology 287

Retail TouchPoints

NOVEMBER 5, 2024

Orders will be placed on Amazon.com and delivery will be handled by Jüsto, a startup founded in 2019. Jüsto is going to be Amazon’s produce and grocery proposal in Mexico ,” said Ricardo Weder, Founder and CEO of Jüsto in an interview with Bloomberg.

Specialty Retailers 271

Specialty Retailers Subscription Online Retail Customer 271

Forrester eCommerce

SEPTEMBER 9, 2020

Both vendors were named as “Leaders” in The Forrester Wave™: ECM Content Platforms, Q3 2019 (subscription req’d). Today Hyland Software, best known for its OnBase and Perceptive content management portfolios, announced it will acquire Alfresco Software. This is a natural next step in Hyland’s recent rejuvenation strategy.

Subscription 462

Subscription Management Technology Customer 462

Forrester eCommerce

MARCH 10, 2021

But despite all the disruption, APAC organizations actually delivered better customer experiences in 2020 than in 2019. 2020 was no doubt a crazy year. In Australia, one bank and two superannuation firms saw statistically significant improvements in their CX Index scores.

Banking 459

Banking Customer Experience Improvements Consumer 459

Forrester eCommerce

NOVEMBER 12, 2020

France and Germany announced an initiative in 2019, which was formalized as the GAIA-X Foundation in early October 2020. Today Paul Miller, Tracy Woo, and I released our report that examines the market impact of the GAIA-X project. For our report, we spoke with several of the GAIA-X founders and studied its potential impact for […].

Marketing 448

Marketing Management Customer 448

Forrester eCommerce

MARCH 5, 2020

According to the FBI’s 2019 Internet Crime Report, phishing was the most widely reported cybercrime last year. It’s no secret that credential theft remains a primary attack vector for cybercriminals. Recently, we’ve seen a sharp uptick in the number of phishing attempts that leveraged the paranoia surrounding COVID-19 (coronavirus).

Customer Experience 447

Customer Experience Customer 447

BigCommerce

JUNE 4, 2020

In 2019, ecommerce generated $3.5 Ecommerce is growing faster than ever. trillion in sales and is expected to hit $4.9…

eCommerce 418

eCommerce Marketing eCommerce Marketing 418

Forrester eCommerce

JANUARY 13, 2022

The 2019 publication, Take the Mystery Out of AI For IT Operations (AIOPs) was a widely read Forrester report. It also went on to provide an approach for achieving the 2019 goal of AIOps. It addressed lots of the core questions our industry had about this new thing called AIOps. Like all new concepts, we […].

Operations 366

Operations Technology 366

Retail TouchPoints

NOVEMBER 4, 2024

After going public in 2019, the same year it acquired The Vitamin Shoppe and Sears Outlet brands, Franchise Group was taken private again by a consortium of financial partners in May 2023. In 2022, the company attempted to buy Kohl’s , but that deal fizzled out.

Home Furnishings 271

Home Furnishings Supplies Operations Marketing 271

Forrester eCommerce

JULY 9, 2020

Marvel vs. DC Gets A Podcast Reboot, With Spotify And SiriusXM Choosing Sides In October 2019, SiriusXM announced a partnership with Marvel for exclusive podcasts on its platforms, SiriusXM and Pandora. And just two weeks ago, Spotify answered with its own super-partnership: a slate of original, exclusive podcasts from DC and Warner Bros.

Customer 423

Customer 423

Forrester eCommerce

DECEMBER 16, 2019

Verizon and Amazon Web Services announced a new partnership on December 3rd, 2019 – 5G […]. And why you should do the same.

Technology 420

Technology Customer 420

Forrester eCommerce

APRIL 22, 2020

Medallia continues its buying spree – adding to its numerous acquisitions in 2019 and its purchase of video feedback platform LivingLens in February of this year.[i] i] Acquiring Voci will strengthen Medallia’s overall offering primarily by enabling clients to tap into contact center insights and data.

Customer 406

Customer Customer Experience 406

Forrester eCommerce

APRIL 26, 2021

The timing couldn’t be better, because the world – marketing included – has changed dramatically in the 18 months since the previous EMSS evaluation in October 2019. I’m excited to announce The Forrester Wave™: Enterprise Marketing Software Suites, Q2 2021.

Marketing 396

Marketing Customer 396

Retail TouchPoints

MARCH 14, 2025

Wayfair had opened its first permanent brick-and-mortar store in May 2019 at Massachusetts Natick Mall after testing the waters with pop-up locations. Wayfair credits the Wilmette store with a nice sales bump, noting that following the stores opening, contributing sales from the state of Illinois grew more than 15% faster than the U.S.

Fulfillment 165

Fulfillment Improvements Customer Customer Experience 165

Forrester eCommerce

MAY 16, 2022

WhiteHat was acquired by the Japanese telecommunications provider NTT back in 2019. Synopsys announced its intention to acquire WhiteHat from NTT for $330 million in cash. The subsidiary was later rebranded to NTT Application Security.

Telecommunications 74

Telecommunications 74

Forrester eCommerce

DECEMBER 16, 2021

In 2017, Forrester expanded upon the IT service management market (ITSM) to establish enterprise service management (ESM) as a chosen area of coverage, continuing this research with a 2019 Forrester Wave™ evaluation. Now, we are pleased to announce The Forrester Wave™: Enterprise Service Management, Q4 2021.

Presentation 370

Presentation Management Marketing Customer 370

Forrester eCommerce

AUGUST 15, 2023

2022 saw a precipitous increase in event costs, with the average cost per attendee around 25% higher compared to 2019. At […]

Events 368

Events B2B Marketing 368

Retail TouchPoints

OCTOBER 21, 2022

Toys ‘R’ Us ANZ relaunched the brand’s website in Australia in 2019. comeback, which saw first the October 2019 launch of an ecommerce site , followed by physical stores in various shapes and sizes ( not all of which survived , although the pandemic was certainly a contributing factor). billion (approximately $4.1

Toys 330

Toys eCommerce Games Operations 330

Retail TouchPoints

DECEMBER 4, 2024

In 2019, Calpak tested its store hypothesis even further by opening a pop-up in New York City. In fact, shortly after Calpak’s in-store and online partnership with Nordstrom began in 2017, it quickly became a top brand in the retailer’s search bar, reaffirming the potential to expand into brick-and-mortar.

Travel 296

Travel Retail Demo Customer 296

Retail TouchPoints

JANUARY 31, 2023

In contrast, in the 2019 RPI, no club store ranked higher than seventh. Personalized prices, promotions and rewards also became 3X more important at driving overall price perception compared to 2019. million more omnichannel households today than there were in 2019, with a combined grocery budget of $4.9

Omnichannel 298

Omnichannel Consumer Supplies Retail 298

Retail TouchPoints

FEBRUARY 25, 2022

in 2020 over 2019 — and b8ta’s collection of high-end electronics made its shops a target for thieves. b8ta Japan was formed in 2019 as a joint venture between US VC Evolution Ventures and b8ta, but in September 2020 it ended its direct relationship with the U.S. The city had been suffering from a surge in burglaries — up 50.9%

Other 306

Other Operations Retail Toys 306

Retail TouchPoints

NOVEMBER 1, 2024

In 2018 and 2019, there were many celebrity scandals, including the sexual assault case against rapper Kris Wu. In the early days of the metaverse , we saw these young-looking, highly futuristic avatars break onto the scene, largely because they fit naturally into these highly digitized spaces.

Social Media 293

Social Media Arts Subscription Technology 293

Retail TouchPoints

MAY 8, 2023

After itself filing for bankruptcy in October 2019 , Destination Maternity revealed in December 2019 that it would close all its remaining brick-and-mortar stores if a “stalking horse” bid from Marquee Brands was accepted, which it was.

Fashion 304

Fashion Accessories Apparel Presentation 304

Forrester eCommerce

JULY 5, 2023

In 2019, Facebook developed an Instagram messaging app by the same name but shuttered it less than 2 years later. In the wake of more Twitter chaos, Meta launched its rival to Twitter tonight. If “Threads” gives you déjà vu, you’re not alone. While credit should be given to Meta’s steadfast test and learn strategy, […]

Social Media 300

Social Media Customer 300

Retail TouchPoints

OCTOBER 5, 2021

In 2020, Rent the Runway’s active subscriber base totaled just under 55,000 , a sharp decline from the 133,500 in 2019. million in 2019. Today, Rent the Runway has emerged stronger.”. Revenue followed a similar trajectory last year, dropping to $157.5 million from $256.9

Subscription 320

Subscription Accessories Fashion Apparel 320

Retail TouchPoints

MARCH 7, 2023

He has held roles of increasing responsibility at L’Oréal in various global markets, including President and CEO of L’Oréal China and then President and CEO of L’Oréal USA in 2019. In 2022, he joined the LVMH Group as Chairman and CEO of LVMH Hospitality Excellence and he is a member of the LVMH Group Executive Committee.

Travel 278

Travel Marketing Retail 278

Retail TouchPoints

JANUARY 17, 2025

Stacy Shaw: I joined the company in 2019 to create a luxury division; Starboard had been discussing this as a strategic move even back then. She revealed Starboard Groups sometimes twisty path to land-based retail and the strengths it brings to the luxury retail space.

B2B 278

B2B Travel Retail Shipping 278