Remove 2019 Remove Merchant Services Remove Shipping Costs
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3 Ways SMBs Can Deliver a More Personalized Shipping Experience

Retail TouchPoints

In this new landscape, the shipping experience has become more important to a brand’s bottom line — and reputation — than ever before. Here are three ways SMBs can deliver a more personalized shipping experience to build a happier, more loyal customer base. Offering different shipping speed options is no longer enough to differentiate.

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Consumers Turn to BNPL, BOPIS to Cope with Rising Prices and Supply Chain Uncertainty

Retail TouchPoints

Prices have been scaling throughout the entire year, and for the most part, consumers seem to be absorbing those costs. They’re taking these higher prices and factoring that into their purchasing, and instead prioritizing the acquisition of goods.”.

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Identifying the ‘Faces’ Behind Faceless Online Transactions

Retail TouchPoints

In 2019 , the total market share of online U.S. Further, making purchases online has become even easier with the emergence of point-of-sale (POS) lending, which allows consumers to split the cost of purchases into regular installments — even for a purchase as small as a $75 sweater. According to McKinsey, merchants face up to 2.4X

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Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Retail TouchPoints

The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. On average, it costs $33, or 66%, of the price of a $50 item for retailers to process a return, up from 59% last year, Optoro estimates. . Balancing Costs with Customer Satisfaction and Loyalty.

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5 Ways To Rein In Costly Online Returns

Retail TouchPoints

The good news is that retailers can make a number of adjustments both to reduce return rates and to make the overall process more streamlined and less costly. These locations include physical stores that take in returns for other retail brands, as well as office buildings, post offices and shipping company stores, kiosks and more.

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Meet Carbon Surcharge: The newest addition to your shipping invoices

lateshipment

Major carriers all around the world increase the rates of their services at an average of 4 – 6% YoY. While carriers transfer this burden of inflation to shippers via increased merchants, most merchants do not do the same to their customers but instead absorb shipping costs as a marketing technique to attract customers.

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eCommerce Fraud Trends Every Online Store Owner Should Know

lateshipment

Fraudsters are leveraging the same technology that merchants are using, making it increasingly easy for criminals to scale their operations. As fast as merchants integrate the newest scam or fraud pattern into their fraud prevention solution, criminals find a new way to leverage vulnerabilities and circumvent fraud controls.