Retail TouchPoints
NOVEMBER 8, 2022
How online retailers handle merchandising, use technology and approach return policies can mean the difference between waste and wins. This often gets the item back to the retailer in a quick enough turnaround to resell the items at the same price, avoiding margin loss. There’s no time for ill-fitting, poorly described items.
Forrester eCommerce
MAY 23, 2019
To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” ” Last week, we spoke to Sam Stern about how employee experience will impact retailers in 2019.
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RTP blog
FEBRUARY 22, 2019
Based on what I observed, there a few key trends and predictions to watch for in digital retail in 2019: #1. In fact, about 85% of customer interactions online. Continued adoption of devices like the Amazon Echo is a trend to watch in 2019 and beyond, too. Another persistent problem going into 2019 is friendly fraud.
Forrester eCommerce
MAY 29, 2019
To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Recently, we spoke to Michele Goetz about how artificial intelligence will affect retailers in 2019.
Forrester eCommerce
OCTOBER 3, 2019
Halloween may be weeks away – but retailers and brands started to prep for holiday well before summer, and consumers know it’s coming (Selfridge’s opened its Christmas Shop in late July).
Retail TouchPoints
FEBRUARY 1, 2022
Retailers including Amazon , CVS , Kroger , Macy’s , Nike and Walgreens have all added the option through partnerships with Afterpay, and a study by FIS found that BNPL transactions accounted for 29.3% in 2019. ecommerce share in 2020, up from 23.7%
Forrester eCommerce
NOVEMBER 7, 2018
Digital is the rocket fuel for retail’s growth. But that growth requires retailers and brands to keep up — and step up — how quickly they evolve in terms of people, processes, products, and more.
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