Retail TouchPoints

AUGUST 7, 2020

However, other potentially even more significant trendlines show fundamental changes in consumers’ decision-making process related to picking brands and demonstrating customer loyalty. For example, the Qubit study found that loyalty is decreasing among a significant percentage of consumers: among 36.6% The survey of 809 U.S.

Consumer 301

Consumer Retail Merchant Services Document 301

Retail TouchPoints

AUGUST 26, 2021

Consumers are clear about how they want to connect with brands: they want access 24/7 and to be able to explore on their own terms — Facebook & Boston Consulting recently reported that two-thirds of global consumers attempted to message a brand about their goods or services during the 2020 holiday season.

Consumer 315

Consumer Marketing Mobile Customer Experience 315

Retail TouchPoints

JANUARY 4, 2022

As retailers have struggled to navigate changes in consumer behavior and economic uncertainty brought on by the pandemic, one area has seen continued growth: recommerce. Recommerce checks many boxes for both consumers and businesses. Consider that 223 million consumers say they have or are open to shopping secondhand products.

Consumer 324

Consumer Clothing Retail Apparel 324

Omnisend

OCTOBER 4, 2019

Many DTC (direct-to-consumer) brands just launched in the emerging market by offering their CBD and hemp oil products. All the Read more The post 5 Tips On How To Use Email Channel For CBD Marketing in 2020 appeared first on Ecommerce Marketing Automation | Omnisend. have jumped significantly.

Channel 146

Channel Marketing eCommerce Marketing eCommerce 146

Retail TouchPoints

JUNE 7, 2021

Isolation was a defining characteristic of 2020: with stores, workplaces, restaurants, gyms and travel hubs closed, people around the world turned to one of the few remaining channels available for community and connection — social media.

Payment Services 225

Payment Services Payments Social Media Consumer 225

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 263

Consumer Supplies Fulfillment Technology 263

Optimizely

FEBRUARY 25, 2020

Most importantly, we introduced Omnichannel campaigns: a smarter way of ensuring that Marketers reach their customers with the right offers, at the right time, and through the right channel. Additionally, we enhanced our personalization capabilities across channels and implemented more in-depth reporting for campaign touchpoints.

Omnichannel 195

Omnichannel Channel Recommendation Marketing 195

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

Consumer 322

Consumer Omnichannel Leisure Supplies 322

Retail TouchPoints

SEPTEMBER 16, 2021

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. There’s no time to waste, because consumers are already there. billion in sales in 2020. In 2010 , adults in the U.S. earning $26.97

Consumer 310

Consumer Social Media Retail Multi-channel 310

Retail TouchPoints

OCTOBER 22, 2020

The all-important holiday season always demands retailers’ full engagement and energy, but the 2020 holiday season presents unique challenges. This poses unprecedented uncertainties for retail pricing and merchandising teams for the holidays in 2020. Speaking of Online and In-Store Channels…. A Bewildering Competitive Landscape.

Retail 237

Retail Presentation Gifts Channel 237

Groove

APRIL 1, 2022

Introduction Because you’re reading this eBook, you’re likely an eCommerce retailer selling consumer packaged goods online, or you own a brick-and-mortar store and want to transition to eCommerce. What are Consumer Packaged Goods? First, let’s define what you’re trying to sell — consumer packaged goods. increased $63 billion.

Merchant Services 195

Merchant Services Consumer Shipping Costs Drop Ship 195

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. million loss in Q3 2020. The DTC flywheel is designed to help brands effectively attract, engage, delight and retain customers across all channels.

Consumer 248

Consumer Channel eCommerce Customer Experience 248

Retail TouchPoints

SEPTEMBER 18, 2020

Consumer expectations are constantly on the rise, driven by innovations and new offerings that promise more efficient and personalized experiences. Now that the COVID-19 pandemic has shifted even more of our lives online, introducing new consumers to digital sales channels, providing seamless digital experiences is more urgent than ever.

Consumer 340

Consumer Retail Customer Experience Live Chat 340

Retail TouchPoints

NOVEMBER 27, 2020

Some shoppers, especially those in the older demographic, made online purchases for the first time due to the pandemic and have been continuing to use ecommerce channels even as stores reopened. I believe that 2020 will be the year that Black Friday merges with Cyber Monday and permanently shifts to becoming an online event.

Electronics 315

Electronics Consumer eCommerce SEO 315

Retail TouchPoints

JANUARY 25, 2021

Additional results for the 2020 holiday season are coming in, and the outlook is rosy despite the unprecedented challenges: Adobe Analytics pegged year-over-year online shopping growth at 32.2% , totaling $188.2 growth over all channels, reaching $789.4 Retailers With an Omnichannel Lead Flexed it During Holiday 2020.

Omnichannel 228

Omnichannel Shipping Costs Department Stores Fulfillment 228

Retail TouchPoints

APRIL 8, 2021

Recently, however, something new has begun to drive massive growth in the used goods sector — consumers who are shopping based on their values , in addition to searching for value. Nearly half ( 48% ) of Americans bought an item through resale in 2020, according to research from C2C resale marketplace OfferUp. The Cool Factor.

Consumer 351

Consumer Fashion Social Media eCommerce 351

BigCommerce

APRIL 29, 2021

In 2020, nearly 55% of consumers used DTC channels to purchase CPG products or nonperishable items they use on a…

Channel 428

Channel Consumer 428

Retail TouchPoints

AUGUST 7, 2024

After a little more than a year in his role as EVP and Chief Consumer Officer, Jim Dausch has stepped down from his post at Under Armour , according to an SEC filing from the company. Reporting directly to Linnartz, Dausch led global brand, marketing, digital engagement and customer experience across all commerce channels.

Customer Experience 261

Customer Experience Fashion Consumer Operations 261

Retail TouchPoints

FEBRUARY 3, 2022

We know one of the most critical ways brands connect with consumers is via social media. billion global social media users — a 5% increase from 2020. The same can be said for utilizing an emerging form of consumer engagement — Chat Commerce via chat apps. In fact, there are now roughly 3.78

Consumer 274

Consumer Social Media Multichannel Fashion 274

Retail TouchPoints

NOVEMBER 3, 2021

Well, the video sharing app is rapidly changing the face of discovery opportunities and influencer marketing, and instantly improves the customer experience in the world of cross-channel retailing. TikTok is undoubtedly at the forefront of technological innovation and more advanced, engaging content. Influencer Marketing.

Consumer 246

Consumer Magazine Social Media Clothing 246

Retail TouchPoints

DECEMBER 3, 2021

Consumers have changed, they are less willing to be dictated to, they are harder to predict and they’re moving faster — now more than ever we’re seeing merchants and planners and designers looking for ways to be more attuned, more regularly, with what their consumers want.”. Distribution is No Longer Destiny.

Consumer 263

Consumer Merchant Services Retail Social Media 263

lateshipment

OCTOBER 16, 2020

A question that is largely on the minds of retailers and consumers alike. With COVID-19 still at large, consumers will be making difficult shopping choices and retailers will be scratching their heads for a strategy that will bring them a great sale. What are consumers planning? What do retailers have in store for them?

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

Retail TouchPoints

DECEMBER 7, 2020

Black Friday Weekend vs. Spring 2020. The worst of the pandemic — the very bottom of the retail traffic journey — occurred the week of April 12, 2020, when year-over-year traffic was down 83%. That means seven out of the nine days were within range of the pre-Black Friday 2020 trend. But first, a little recent history.

Shipping 202

Shipping Events Travel Gifts 202

Optimizely

APRIL 19, 2018

With 75% of households expected to have a voice-enabled device by 2020 , voice is far more than a trend: it’s the fastest growing technology since the iPhone. Nearly 50 million voice-controlled devices have been sold and consumers are yelling from the rooftops that voice makes finding products easier and shopping experiences better.

B2C 207

B2C Channel Payment Services Customer Experience 207

Omnisend

OCTOBER 13, 2020

Holiday workflows will be a huge part of the 2020 shopping season. In Q2 2020, welcome messages had close to a 50% conversion rate, and generated 9% of all conversions. Download The No B t Holiday Checklist for 2020! Here are some of the most critical items: Value-adds: Focus on what matters most to consumers.

Shipping Costs 167

Shipping Costs Gifts Shipping Channel 167

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. Omnichannel now means not just offering services across channels, but also providing seamless communication that connects all touch points. “As

Consumer 153

Consumer Payment Services Fulfillment Multi-channel 153

ROI Revolution

JANUARY 13, 2020

Staying ahead of emerging technology and 2020 marketing trends within digital marketing will be mandatory for successful brands. 2020 Is the Year of Clear Vision. Nearly 50% of all retail ecommerce sales will occur through mobile in 2020. More than ever, marketers know they need to prove their contribution to the bottom line.

Marketing 174

Marketing Social Media Mobile Consumer 174

Retail TouchPoints

JANUARY 28, 2021

The consumer buying behaviors retail marketers all once knew to be true experienced a seismic shift. He wants brands to take the time to study consumer behaviors and insights in real time, and use that data to personalize their marketing efforts specifically to Frugal Freddie’s needs. Socially-Conscious Sally. Newly-Online Nelly.

Consumer 263

Consumer Magazine Search Marketing Marketing 263

Kissmetrics

SEPTEMBER 29, 2020

Plus, social media is a highly effective marketing channel. In fact, around nine in ten consumers say they will buy from a brand that they follow on social media. We’ve worked with huge global brands on their audience targeting, messaging and creative across multiple social channels. Utilizes Multiple Channels.

Social Media 331

Social Media Marketing B2B eCommerce 331

Retail TouchPoints

JULY 27, 2020

Here are the top five ways retail will evolve in 2020: Loyalty Breaks With Tradition. Leading retailers recognize the need to build dynamic relationships that extend far beyond traditional loyalty programs heading into 2020. Adidas’s “Run Genie” technology lets consumers attach pods to shoes before going on a short run.

Payment Services 151

Payment Services Shipping Costs Sporting Goods Retail 151

lateshipment

OCTOBER 30, 2020

Expected consumer spending – Consumers in the United States are projected to spend $8.05 Target audience – Most Americans Expected consumer spending – An Average American plans to spend $186 on Thanksgiving. shoppixelchick) October 25, 2020. Important eCommerce Events.

Shipping 243

Shipping Small Business Retail Marketing Retail 243

Retail TouchPoints

JUNE 25, 2024

The prevalence of gift card fraud poses a significant threat to retailers and consumers alike. Recent data from the Federal Trade Commission (FTC) paints a stark picture, revealing that gift card scam losses totaled over $228 million last year — a staggering increase of more than $100 million from 2020.

Gifts 270

Gifts Magazine Payments Retail 270

Retail TouchPoints

MAY 18, 2023

Consumers can now browse and buy Touchland sanitizer across multiple channels, including the brand’s DTC ecommerce site, marketplaces like Faire and even on the shelves of big-name retailers like Ulta , Target and Sephora. Ulta launched Touchland in 1,300 stores in January 2020 — and its products sold out within two weeks.

POS 274

POS Channel B2C Social Media 274

ROI Revolution

NOVEMBER 4, 2020

Published September 14, 2020. Updated November 4, 2020. From the completely unexpected impacts of the coronavirus on ecommerce to the twists and turns of Amazon Prime Day 2020 , this year has introduced a mix of obstacles and opportunities for all brands and retailers. Black Friday + Cyber Monday 2020 predictions.

eCommerce 78

eCommerce Gifts Shipping Costs Small Business Retail 78

Retail TouchPoints

MAY 20, 2024

Saks Social Club has helped bolster the luxury ecommerce retailer’s marketing initiatives, with members starring in its campaigns, creating custom content for Saks digital channels and supporting virtual and in-person events.

Arts 261

Arts Fashion Events Marketing 261

ROI Revolution

DECEMBER 2, 2020

Published September 14, 2020. Updated December 2, 2020. From the completely unexpected impacts of the coronavirus on ecommerce to the twists and turns of Amazon Prime Day 2020 , this year has introduced a mix of obstacles and opportunities for all brands and retailers. Cyber Week 2020 stats. December 2 update.

eCommerce 78

eCommerce Toys Gifts Payments 78

Retail TouchPoints

FEBRUARY 25, 2022

In today’s world brands need to be omnipresent, having digital footprints across several channels. A recent study found that 68% of Gen Z shoppers planned to use non-traditional channels for Black Friday and Christmas shopping, with Instagram (47%) taking the lead as a holiday shopping platform. Retailers Going Live. Looking Ahead.

Social Media 304

Social Media Retail Channel Events 304