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In 2025, Changing Consumer Demand will Reshape the Supply Chain

Retail TouchPoints

A customer-centric approach to supply chain management is challenging; it requires a deep understanding of consumer expectations and behaviors, not just today but also for the foreseeable future. For starters, consumers appetite for digital commerce is skyrocketing. In 2020, global ecommerce sales reached $4.2 trillion.

Supplies 279
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Shipping Food: We Created A Custom Shipping App For This Restaurant

Groove

There's so much to account for when shipping food, like product availability, shipping on time, displaying accurate costs and more. Shipping Food: G&M's Custom Calendar Shipping App. The inaccurate shipping costs and delivery times was a huge roadblock for the company, so our team stepped in to help.

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Small Business, Big Ideas: Inside the Luxury Advent Calendar Boom with DTC Brand Cheese Brothers

Retail TouchPoints

The trend is being fueled in part by the popularity of social media unboxing and haul trends, but also by an increased desire from consumers for experiences following the forced isolation of the COVID years. In fact, marketing agency Empower said its seen a 90% increase in consumer interest in the advent calendar category since 2020.

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2020 Holiday Marketing Calendar and Shipping Carrier Deadlines Retailers Must Know

lateshipment

Shipping carriers are already straining their capacity due to social distancing norms and supply-chain restrictions. Retailers, on the other hand, will need to put in efforts from their end to survive and have a good holiday season run. Expected consumer spending – Consumers in the United States are projected to spend $8.05

Shipping 243
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Dr. Squatch Focuses on Shipping Experience to Drive Global Growth  

Retail TouchPoints

It can be challenging to determine the best shipping strategy for the company’s package if they ship various size shipments, yet customers expect an easy, frictionless shipping experience,” said James Kelley, President of OSM Worldwide, in an interview with Retail TouchPoints.

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UPS Forecasts 23% Increase in Returns Compared to Peak 2020 Period

Retail TouchPoints

The pandemic has made consumers more open to alternative return options. Prior to the COVID outbreak, two-thirds of shoppers preferred store returns, and only one-third scheduled returns with a shipping company, according to data from Optoro.

Shipping 282
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eCommerce Returns: What To Expect From The 2020 Holidays

Groove

If you thought that the fulfillment, shipping and delivery process was difficult during the 2020 holiday season, you may be in for an unpleasant surprise the weeks following the holidays. According to Adobe Analytics, 2020 Cyber Monday alone set a new record for the largest U.S. Consumers spent a total of $10.8

eCommerce 273