Delivery Experience Management (DEM): Retail’s New Weapon To Drive Customer Experience
lateshipment
FEBRUARY 14, 2020
Because it realizes that a poor delivery experience means a dissatisfied customer less inclined to purchase in the future. The Post-Purchase Experience Gap. How a retailer handles an order post checkout is the post-purchase phase. However, it is the post-purchase experience that is often a weak link.
Let's personalize your content