Retail TouchPoints

JANUARY 14, 2022

trillion in 2020, while U.S. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. Usage was up by 40% compared to holiday 2020, while credit card usage dropped 5%.

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Omnichannel Fulfillment Shipping Costs Social Media 306

Retail TouchPoints

JULY 2, 2020

Similarly, the likes of Walmart and Target provide flexible fulfillment options like “buy online, pick up in-store” (BOPIS) paired with convenient curbside pickup. However, many realize that their current fulfillment operations run too slowly to meet rising expectations. With such high standards set, other retailers must now keep up.

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eCommerce Fulfillment Order Fulfillment Shipping Costs 290

Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. With so much at stake, retailers must get fulfillment right or risk being left behind. Store-Based Fulfillment Is Key, but the Right Tools Must Be in Place.

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Fulfillment Shipping Costs Supplies Shipping 306

Retail TouchPoints

OCTOBER 1, 2020

The 2020 holiday season will be dominated by uncertainty, a sharp contrast to the relatively steady growth in spending and ecommerce traffic that retailers enjoyed over the past several years. Prior to the pandemic, holiday 2020 ecommerce sales were expected to increase 13% , to $155.5 Uncertain Wallet Sizes Create Fierce Competition.

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Fulfillment Gifts Small Business Retail eCommerce 318

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. From early 2020 to mid-2021, the percentage of retail chains offering curbside pickup surged from a miniscule 7% to a staggering 51%. Nicholas offered six best practices: 1.

Fulfillment 298

Fulfillment Vend Operations Technology 298

Forrester eCommerce

APRIL 28, 2021

2020 was the year that every digital business fell in love with their OMS. With the pandemic exacerbating the need for diverse and effective fulfillment options, retailers and vendors were forced to innovate – and innovate quickly.

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Management Retail Fulfillment Customer 461

Groove

JANUARY 8, 2021

If you thought that the fulfillment, shipping and delivery process was difficult during the 2020 holiday season, you may be in for an unpleasant surprise the weeks following the holidays. According to Adobe Analytics, 2020 Cyber Monday alone set a new record for the largest U.S. In 2020, that number topped 50%.

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eCommerce Fulfillment Subscription Consumer 273

Retail TouchPoints

JANUARY 25, 2021

Additional results for the 2020 holiday season are coming in, and the outlook is rosy despite the unprecedented challenges: Adobe Analytics pegged year-over-year online shopping growth at 32.2% , totaling $188.2 Retailers With an Omnichannel Lead Flexed it During Holiday 2020. billion , while the NRF measured 8.3%

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Omnichannel Shipping Costs Department Stores Fulfillment 251

Retail TouchPoints

DECEMBER 10, 2024

Lord & Taylor was an early victim of COVID; the retailer closed all its physical stores in 2020. Rather than open its own physical stores, Regal Brands reportedly will seek to position Lord & Taylor products in other luxury retailers such as Saks Fifth Avenue and Nordstrom.

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eCommerce Department Stores Fashion eCommerce Platforms 286

Retail TouchPoints

SEPTEMBER 11, 2020

The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. 1, 2020, GameStop achieved net sales of $942 million , a 26.7% GameStop is accelerating store closure plans as part of its “de-densification” strategy. For the three months ended Aug. drop from the same period the previous year.

eCommerce 299

eCommerce Omnichannel Operations Retail 299

Retail TouchPoints

AUGUST 9, 2023

The idea of transforming malls into “mixed use” gathering spots has become popular, but an aerial view of these complexes provides an interesting perspective on another potential evolutionary path for the mall: as a fulfillment center. “ All those back-of-house loading docks are just perfect for fulfillment.

Fulfillment 246

Fulfillment eCommerce Operations Food and Beverages 246

Retail TouchPoints

OCTOBER 14, 2020

As part of the virtual Retail Innovation Conference, Retail TouchPoints presented the winners of the 2020 Retail Innovator Awards (RIA) last night on a livestream celebration across its social platforms. Their strategy was to use “supply chain as a weapon.”

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Merchant Services Retail Supplies Travel 278

Retail TouchPoints

MARCH 4, 2022

And while the majority of retailers didn’t break any records, most reported steady growth and in-store traffic improvements compared to 2020. One of the key elements will be the usage of Market Fulfillment Centers (MFC), automated fulfillment centers located within stores but stocked with a separate inventory.

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Fulfillment Apparel Improvements Supplies 246

Retail TouchPoints

MARCH 18, 2021

While some industry watchers predicted that the boon to online grocery would subside later in 2020, that never happened. Online grocery’s previously lethargic rate of adoption meant that grocers lagged other retail sectors in multichannel merchandising systems, customer data management and fulfillment technology.

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Fulfillment eCommerce Retail Subscription 246

Retail TouchPoints

APRIL 2, 2021

In 2020 alone, driven largely by COVID-19, digital sales doubled , as did the number of households using Kroger’s network of digital offerings. The company reported on the success of its “Restock Kroger” transformation strategy over the last three years and outlined a new strategy called “Leading with Fresh and Accelerating with Digital.”

Food and Beverages 270

Food and Beverages eCommerce Fulfillment Subscription 270

Retail TouchPoints

JANUARY 8, 2021

A follow-up survey in October 2020 found that 60% of consumers had started using shipping companies to return items. Prior to the COVID outbreak, two-thirds of shoppers preferred store returns, and only one-third scheduled returns with a shipping company, according to data from Optoro.

Shipping 282

Shipping eCommerce Consumer Management 282

Retail TouchPoints

AUGUST 19, 2020

1, 2020, rising from $18.2 However, Target’s brick-and-mortar stores proved to be essential elements in the retailer’s overall growth, fulfilling more than 90%. e-Commerce sales nearly doubled, soaring 97% for the period ending July 31, 2020. Target achieved a record-setting 24.3% billion last year to $22.7 billion this year.

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eCommerce Fulfillment Operations Improvements 331

Retail TouchPoints

AUGUST 3, 2021

The company operates more than 250 micro-fulfillment centers across the country, fulfilling orders for common items including cleaning and home products, over-the-counter medications, baby and pet products, food and drinks and alcohol. The funding will build upon the $1.15 delivery charge. The company acquired BevMo!

Fulfillment 306

Fulfillment eCommerce Technology Customer Experience 306

Retail TouchPoints

OCTOBER 6, 2021

The Home Depot has been expanding its last mile capabilities in response to an 86% surge in digital sales in fiscal 2020. More than half of these orders were fulfilled through stores, making them valuable staging points for the last mile.

Fulfillment 313

Fulfillment Supplies Technology Other 313

Retail TouchPoints

AUGUST 30, 2021

Target’s Store-Based Fulfillment Model Drives Convenience. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. More than 95% of Target’s Q2 sales were fulfilled from stores, the result of years of developing and perfecting the fulfillment process. year-over-year and 5.8%

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Consumer Toys Department Stores Fulfillment 328

Retail TouchPoints

JULY 28, 2021

Bloomberg , 2020). While suburban shopping malls and department stores have fallen victim to COVID, some smaller retail brands and local stores in walkable neighborhoods with a mix of uses, where people live, work, shop and relax, have thrived ( LA Times , 2020). Throughout 2020, major cities in the U.S. Kickfin , 2020).

Food and Beverages 299

Food and Beverages Outdoor Small Business Retail Fulfillment 299

Retail TouchPoints

JUNE 7, 2021

Shoppers increasingly want the convenience of online shopping and anywhere fulfillment. A recent study from Adobe revealed that online spending grew by $183 billion in 2020 , highlighting the tremendous impact of the pandemic on shopping habits. . In the midst of these accelerated changes, few jobs have changed more than retail work.

Supplies 311

Supplies Retail Fulfillment Point of Sale 311

Retail TouchPoints

SEPTEMBER 29, 2020

Customers selecting home delivery on the Bed Bath & Beyond and buybuy BABY websites will have their orders fulfilled in stores by personal shoppers working with Shipt , a division of Target. The company also increased its number of retail partners by 50% to 120.

Order Fulfillment 317

Order Fulfillment Fulfillment Electronics Apparel 317

Retail TouchPoints

MAY 6, 2021

But many retailers are seeing opportunities in using those locations as micro-fulfillment centers. Some 300 of Tesco’s 7,200 stores fulfill orders in a similar fashion. Some 300 of Tesco’s 7,200 stores fulfill orders in a similar fashion. In the U.S.,

Fulfillment 344

Fulfillment Department Stores Supplies Financial Services 344

Retail TouchPoints

AUGUST 18, 2021

The biggest standout was Target’s same-day digital services, which grew nearly 55% in 2021 on top of the 270% growth posted in 2020. compared to 2020. growth experienced in Q2 2020. Digital comparable sales grew 10% , following 195% growth in 2020. Walmart Posts Solid Ecommerce Growth. compared to Q. on top of 10.9%

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Omnichannel Fulfillment eCommerce Operations 290

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. With a strong inventory management and fulfillment foundation in place, Build-A-Bear is ready to take its next steps.

Omnichannel 306

Omnichannel Shipping Costs Fulfillment Gifts 306

Retail TouchPoints

OCTOBER 19, 2022

grocery spend, both online and in person) to almost $80 billion in 2020 ( 8% of total spend). Some of these delivery startup companies that were getting huge valuations in 2019 and 2020 are now struggling to stay afloat. Now only 54% of shoppers are buying online, versus 59% in 2020.

Fulfillment 298

Fulfillment Online Retail Channel Retail 298

Retail TouchPoints

JANUARY 20, 2021

Shapaker shared recommendations for what retailers and sellers need to do in order to consolidate the gains made last year, and how the industry (mostly) dodged the “shipageddon” bullet that had been predicted for holiday 2020. Retail TouchPoints (RTP): We’ve seen tremendous overall ecommerce growth in 2020. In Q2 2020, boom, the U.S.

eCommerce 264

eCommerce Fulfillment Customer Experience Shipping Costs 264

Retail TouchPoints

JANUARY 2, 2025

After moving aggressively into direct sales in 2020 and 2021, Nike had to begin rekindling wholesale relationships with retailers including DSW and Macys in late 2023. The brand also has been dealing with the repercussions of its efforts to beef up its direct-to-consumer (DTC) channel.

Retail 278

Retail Payments Payment Services Supplies 278

Retail TouchPoints

OCTOBER 13, 2020

With a focus on emerging technologies and innovative startups, the 2020 Retail Innovation Conference is featuring three Startup Innovation Lab sessions that will introduce attendees to a total of 20 tech innovators. Cook and Proctor will then announce the four cohort brands being honored by Cultivate in 2020.

eCommerce 285

eCommerce Merchant Services Presentation Omnichannel 285

Retail TouchPoints

SEPTEMBER 3, 2021

Walmart first began testing a $12 minimum wage in 500 stores in early 2020. With no physical stores in any of the five boroughs, Instacart will fulfill orders from the area’s two closest locations, in Valley Stream, N.Y. In 2020, Walmart edged out Amazon as the leading grocery ecommerce retailer in the U.S. and Secaucus, N.J.

Supplies 276

Supplies Fulfillment eCommerce Operations 276

Retail TouchPoints

OCTOBER 25, 2021

This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages. Research from Google indicates that this holiday season will be more omnichannel in nature than any before it, with 64% of consumers saying that they plan to shop both online and in-store.

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Multichannel Omnichannel Fulfillment Presentation 317

Retail TouchPoints

MARCH 24, 2021

A year of quick pivots for the retail industry, 2020 required brands to rapidly adjust their spaces to account for social distancing and the safety measures of consumers, staff and everyone in between. In order to lean into creating safer environments, we saw the rise of flexible fulfillment and contactless payments.

Payment Services 297

Payment Services Fulfillment Consumer Demo 297

Retail TouchPoints

AUGUST 20, 2020

Alibaba’s Taobao Deals, which enables merchants and manufacturers to sell directly to value-conscious consumers, also posted strong results, reaching approximately 40 million MAUs in June 2020 since a new version of the platform was launched in March. Those brands selected to participate in the 2020 11.11 SMBs Expand Internationally.

Food and Beverages 297

Food and Beverages Beauty and Health eCommerce B2C 297

Retail TouchPoints

OCTOBER 21, 2024

Ferraz started his first company at University in Brazil, and before Incognia, he and his co-founders established In Loco, an ad tech business acquired in 2020. As a seasoned entrepreneur and technologist, Ferraz has co-developed one of the most precise location technologies in the world.

Retail 278

Retail Payment Services Technology Payments 278

Retail TouchPoints

JULY 19, 2021

in July 2020, and has steadily expanded the offering since. The ridesharing service kicked off the year by launching a partnership with delivery and fulfillment cloud platform provider Bringg that gives retailers seamless access to drivers through Uber Direct. The deal built on Uber’s acquisition of Postmates in June 2020.

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Fulfillment Technology Mobile Operations 279

Retail TouchPoints

OCTOBER 14, 2020

2020 has been a year marked by a series of uncertainties. Alternative Fulfillment Can Prepare Retail Brands for the Holiday Season. To ensure they stake out a slice of this large pie, brands should leverage alternative fulfillment solutions. decrease in offline sales in 2020 3.

Fulfillment 277

Fulfillment Supplies Omnichannel Operations 277