Retail TouchPoints

FEBRUARY 23, 2021

With the growth of buy online, pick up in-store and expedited shipping options, consumers experienced firsthand the ease of digital shopping versus going to the store to make a purchase. Entering 2021, retailers are still looking to beef up their ecommerce strategy to get this trend to stick. We’re Less Engaged — But Still Scrolling.

Social Media 291

Social Media Consumer Marketing Channel 291

Retail TouchPoints

JANUARY 11, 2021

With these sweeping shifts in consumer needs, retailers relied on data more than ever to quickly position themselves to create the kinds of offerings and experiences that consumers expected during this unprecedented period. Real-time data is the key for 2021. CPG will thrive with D2C. The auto industry speeds to digital.

Small Business Retail 248

Small Business Retail Retail eCommerce Social Media 248

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 153

Consumer Payment Services Fulfillment Multi-channel 153

Retail TouchPoints

JANUARY 27, 2021

According to Bazaarvoice, 81% of consumers planned to purchase holiday gifts this year, with 61% stating they would spend the same as last year. growth rate in 2021 after most economies come out of full lockdown and continue to contain the virus, and start distributing vaccines. Challenge 2: Consumer Confidence — Slow to Recover.

Retail 276

Retail Social Media Channel Multichannel 276

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors.

Consumer 322

Consumer Omnichannel Leisure Supplies 322

Retail TouchPoints

JANUARY 14, 2022

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. trillion , up from $1.1 trillion in 2020, while U.S. 18 and Dec.

Omnichannel 303

Omnichannel Fulfillment Shipping Costs Social Media 303

Retail TouchPoints

AUGUST 26, 2021

Consumers are clear about how they want to connect with brands: they want access 24/7 and to be able to explore on their own terms — Facebook & Boston Consulting recently reported that two-thirds of global consumers attempted to message a brand about their goods or services during the 2020 holiday season.

Consumer 315

Consumer Marketing Mobile Customer Experience 315

Retail TouchPoints

MAY 12, 2021

It closed down all channels except online, and put all its advertising dollars and social media initiatives into selling direct to consumers (DTC). Upscale jewelry designer Gorjana, for example, saw 300% growth in 2020, with a 400% monthly increase in sales between April and May 2020 alone. Conclusion: Pivot Fast, Pivot Smart.

Jewelry 253

Jewelry Multichannel Retail Merchant Services 253

Retail TouchPoints

JUNE 10, 2021

Retail sales for 2021 are now expected to grow between 10.5% growth that was projected in February 2021, though some analysts cautioned that different retail segments, at different times of the year, would see their own ups and downs. “It Additionally, some analysts cautioned that growth could cool down later in 2021.

Sporting Goods 175

Sporting Goods Travel Apparel Webinar 175

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. In order to bypass growth challenges, they are evolving their approach to customer engagement and experience to include new channels and tactics.

Consumer 248

Consumer Channel eCommerce Customer Experience 248

Retail TouchPoints

JANUARY 4, 2022

As retailers have struggled to navigate changes in consumer behavior and economic uncertainty brought on by the pandemic, one area has seen continued growth: recommerce. Recommerce checks many boxes for both consumers and businesses. Consider that 223 million consumers say they have or are open to shopping secondhand products.

Consumer 324

Consumer Clothing Retail Apparel 324

Retail TouchPoints

APRIL 5, 2021

Years of transformation transpired in just a few months with rapid shifts in both consumer behaviors and merchant expectations for e-commerce. So after a year of such rapid transformation, what can we expect to see in 2021? And how will permanently altered consumer behaviors shape online payment preferences?

Merchant Services 220

Merchant Services Payment Services Payments eCommerce 220

Kissmetrics

FEBRUARY 22, 2021

What worked last year may not be enough to creep ahead in 2021. Here, we’ll detail some trends to keep an eye on in 2021, but before we do, let’s look at why content marketing keeps evolving. Here, we’ll detail some trends to keep an eye on in 2021, but before we do, let’s look at why content marketing keeps evolving.

Marketing 290

Marketing Social Media Mobile eCommerce 290

Retail TouchPoints

APRIL 26, 2021

Despite early struggles by traditional grocery retailers to meet the surge in demand for online goods and services, the imprint on consumers of ecommerce as a source for grocery products is now permanent. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online.

Retail 276

Retail Mobile Reference Download 276

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. A former CFO for Shutterfly and Lexmark , she joined as Wish’s CFO in November 2021 and added COO to her title in late 2022. “In

Shipping Costs 337

Shipping Costs Consumer Supplies Shipping 337

Kissmetrics

FEBRUARY 19, 2021

Current 2021 Trends in Entrepreneurship. In 2021, don’t let a lack of IT expertise hold you back from innovating. Producing Content in Multiple Formats and for Multiple Channels. Did you know the typical consumer spends over seven hours a day on average engaging with media? Briefly, here’s what’s going on right now.

Social Media 361

Social Media Payment Services eCommerce Multichannel 361

Retail TouchPoints

SEPTEMBER 16, 2021

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. There’s no time to waste, because consumers are already there. That consumer] was not shopping, but then they decided to shop.”. earning $26.97

Consumer 310

Consumer Social Media Retail Multi-channel 310

Retail TouchPoints

SEPTEMBER 26, 2022

Unfortunately, unexpected situations can occur at any moment, like a global pandemic that reduces foot traffic to a trickle, or the shift of consumer demand online from offline channels. Though a relatively new channel for retailers in the U.S., Consumers Want Digital Interactions. It’s About Entertainment.

Consumer 263

Consumer Social Media Retail Live Chat 263

ROI Revolution

NOVEMBER 2, 2021

Published June 29, 2021 | Updated November 2, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 144

eCommerce Gifts Shipping Costs SEO 144

ROI Revolution

SEPTEMBER 7, 2021

Published June 29, 2021 | Updated September 7, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 147

eCommerce Gifts Shipping Costs Shipping 147

Kissmetrics

SEPTEMBER 3, 2021

While managing your website content used to be a time-consuming, exhaustive process that took hours of coding, new marketing technology has automated cumbersome processes, allowing marketers to dedicate time to other important pursuits. Then your MarTech tool can do the rest. Content Management. 6 MarTech Trends.

Marketing 278

Marketing Consumer Reference Leisure 278

ROI Revolution

AUGUST 4, 2021

Published June 24, 2021 | Updated August 4, 2021. Adhering to consumer data privacy regulations and being transparent about what you do with consumer data aren’t just choices anymore – they’re necessary. Claim your copy so you can profit off of this channel’s meteoric rise. Access the infographic here!

Consumer 78

Consumer eCommerce Mobile Information 78

ROI Revolution

SEPTEMBER 8, 2021

Published June 24, 2021 | Updated September 8, 2021. Adhering to consumer data privacy regulations and being transparent about what you do with consumer data aren’t just choices anymore – they’re necessary. The 2021 holiday season will bring a challenge for brands looking to grow profitably. Salesforce ).

Consumer 78

Consumer eCommerce White Paper Mobile 78

ROI Revolution

OCTOBER 6, 2021

Published June 24, 2021 | Updated October 6, 2021. Adhering to consumer data privacy regulations and being transparent about what you do with consumer data aren’t just choices anymore – they’re necessary. The 2021 holiday season will bring a challenge for brands looking to grow profitably. million last year.

Consumer 78

Consumer eCommerce White Paper Marketing 78

ROI Revolution

MAY 6, 2021

Published May 6, 2021. According to eMarketer , almost 50% of retail CFOs in the US are pursuing a digital transformation in 2021. To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. Claim your copy!

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

Retail TouchPoints

APRIL 8, 2021

Recently, however, something new has begun to drive massive growth in the used goods sector — consumers who are shopping based on their values , in addition to searching for value. The Fastest-Growing Channel in Retail’. “ The Fastest-Growing Channel in Retail’. “ Other industries have already made huge leaps in this direction.

Consumer 351

Consumer Fashion Social Media eCommerce 351

ROI Revolution

NOVEMBER 3, 2021

Published June 24, 2021 | Updated November 3, 2021. Adhering to consumer data privacy regulations and being transparent about what you do with consumer data aren’t just choices anymore – they’re necessary. The 2021 holiday season will bring a challenge for brands looking to grow profitably. billion in 2026.

Consumer 78

Consumer eCommerce Payment Services Mobile 78

ChannelAdvisor

DECEMBER 21, 2021

As we close out this incredible year, we’re taking a quick look back at some of the most popular resources we provided in 2021. . In case you missed any, we’re listing our top 10 resources from 2021 below. Spoiler alert: We make a few appearances, including the #1 spot in the channel management category.) .

eCommerce 130

eCommerce Webinar eCommerce Software Fulfillment 130

ROI Revolution

DECEMBER 1, 2021

Published June 24, 2021 | Updated December 1, 2021. Adhering to consumer data privacy regulations and being transparent about what you do with consumer data aren’t just choices anymore – they’re necessary. November 2021 consumer privacy stats. November 24.

Consumer 78

Consumer eCommerce Mobile Payments 78

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 263

Consumer Supplies Fulfillment Technology 263

Retail TouchPoints

NOVEMBER 10, 2022

Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. While that may seem odd to say, given the extent that ecommerce now pervades most consumers’ everyday shopping, the current hot take from some industry analysts is that ecom growth has slowed and brick-and-mortar retail is on the rise.

Consumer 304

Consumer eCommerce Marketing eCommerce Marketing 304

Retail TouchPoints

JANUARY 21, 2021

The six-day NRF 2021 Chapter One , which will wrap up on Jan. Creature Comforts: Serving Consumers’ Desire for Life’s Simple Pleasures. Customer Experience: Chewy “innovated extensively” in order to adapt to consumer demand and broader market conditions. “We And it needs to be meaningful for that consumer.”.

Beauty and Health 252

Beauty and Health Small Business Retail Operations Channel 252

Groove

DECEMBER 23, 2020

As you create and implement your mobile strategy, we recommend keeping an eye out for these trends: Anticipate Omni-Channel Shoppers. Anticipate Omni-Channel Shoppers. In fact, BigCommerce found that 40% of consumers will leave a site completely if it takes longer than 3 seconds to load. Offer Native Mobile eCommerce Checkouts.

Mobile eCommerce 310

Mobile eCommerce Mobile eCommerce Social Media 310

ROI Revolution

OCTOBER 4, 2021

Published June 22, 2021 | October 4, 2021. The 2021 holiday season will bring a challenge for brands looking to grow profitably. Programmatic ad spend stats (2021). Programmatic ad spend is projected to approach $80 billion in 2021, up from just $63 billion in 2020 ( Statista ). YoY increase ( Statista ).

Multi-channel 147

Multi-channel White Paper Consumer Social Media 147

Retail TouchPoints

MARCH 10, 2021

It’s estimated that these figures will continue to rise gradually in 2021, due to the ongoing prevention methods put in place internationally along with the changes in consumer spending habits. Growing Trends in 2021. The sectors that have grown most because of the pandemic have been food, personal care and fashion.

eCommerce 276

eCommerce Payment Services Cryptocurrencies Digital Currency 276

Retail TouchPoints

NOVEMBER 18, 2021

Retailers certainly need to know what consumers want , but perhaps an even more important question is: How do I provide it to my shoppers? Fortunately the 2021 Retail Innovation Conference, which wrapped up Nov. Share granular consumer data with suppliers to create more appealing products.

Consumer 263

Consumer Merchant Services Social Media Technology 263

Retail TouchPoints

JUNE 7, 2021

Isolation was a defining characteristic of 2020: with stores, workplaces, restaurants, gyms and travel hubs closed, people around the world turned to one of the few remaining channels available for community and connection — social media.

Payment Services 225

Payment Services Payments Social Media Consumer 225