Forrester eCommerce

FEBRUARY 22, 2021

On February 18, 2021 Facebook announced it would restrict sharing or viewing local and international news content in Australia in response to the Morrison Government’s move to regulate the relationship between the tech giant and news media outlets.

Consumer 419

Consumer Customer Experience Customer Marketing 419

Retail TouchPoints

NOVEMBER 26, 2024

La-Z-Boy is in the midst of its Century Vision transformation strategy, launched in 2021, which includes doubling down on omnichannel and growing its Joybird ecommerce brand. However, the key focus is reinvigorating the La-Z-Boy brand, which was launched nearly a century ago in 1927. “We

Retail 277

Retail Omnichannel Customer eCommerce 277

Forrester eCommerce

MARCH 10, 2021

In India, most experiences were good despite a sharp dip in consumer spending and […]. In Australia, one bank and two superannuation firms saw statistically significant improvements in their CX Index scores.

Banking 461

Banking Customer Experience Improvements Consumer 461

Retail TouchPoints

NOVEMBER 28, 2024

Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop. How can retailers update their payments systems to meet rapidly changing consumer behavior during peak demand? During the holiday rush the security and ease of the payments experience can be as crucial as product price or availability.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

DECEMBER 10, 2024

Apple plans to launch an online store in the Kingdom of Saudi Arabia in summer 2025, providing consumers in the country with service and support directly from Apple in Arabic. And beginning in 2026, the tech retailer plans to open several flagship physical locations, including one in Diriyah, a UNESCO World Heritage site.

Retail 275

Retail Games Consumer Customer 275

Retail TouchPoints

JANUARY 2, 2025

Exclusive: Google Debuts New Retail Media Solution with Lowes as First Beta Tester (March 18, 2024) Retail media was THE growth story in 2024, fueled by these networks ability to target consumers at key decision points in the shopper journey. consumers wallet.

Retail 278

Retail Payments Payment Services Supplies 278

Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. billion commerce-focused consumer interactions as well supplemental consumer research. So what does all this mean for the holiday season? Register here.

Consumer 290

Consumer Shipping Costs eCommerce Gifts 290

Forrester eCommerce

JANUARY 8, 2021

2020 was a banner year for grocery e-commerce as grocers swiftly responded to a massive pandemic-induced shift in consumer demand. But throughout the year, many grocers faced significant supply chain disruptions as well as costly (and rising) last-mile consumer expectations for same-day delivery and curbside pickup.

eCommerce 377

eCommerce Supplies Consumer Retail 377

Retail TouchPoints

DECEMBER 6, 2024

The company also is unveiling new artwork, fonts, colors, prints and fabrics based on consumer insights and trends. Allison Peterson: Our strategy began with the insight that Gen Z consumers, who weve been talking about for a long time, are now beginning their parenting journeys.

Apparel 289

Apparel Fashion Social Media Consumer 289

Retail TouchPoints

MARCH 4, 2024

A recent study of more than 4,700 consumers from Bread Financial indicates payment choices — including retail store credit cards, bank branded credit cards and buy now, pay later (BNPL) — at checkout have become a major factor in pleasing shoppers and closing a sale. It goes without saying that great service is important.

Payment Services 289

Payment Services Consumer Small Business Retail Banking 289

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. A former CFO for Shutterfly and Lexmark , she joined as Wish’s CFO in November 2021 and added COO to her title in late 2022. “In

Shipping Costs 338

Shipping Costs Consumer Supplies Shipping 338

Retail TouchPoints

AUGUST 30, 2022

Consumer electronics is a rather crowded space with a swarm of brands trying to make their presence felt in every category — from wearables to televisions and headphones to laptops. For today’s consumers who seek instant gratification, experiencing this is a nightmare. The same holds true for consumer electronics retailers.

Consumer Electronics 299

Consumer Electronics Electronics eCommerce Consumer 299

Retail TouchPoints

NOVEMBER 10, 2022

Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. While that may seem odd to say, given the extent that ecommerce now pervades most consumers’ everyday shopping, the current hot take from some industry analysts is that ecom growth has slowed and brick-and-mortar retail is on the rise.

Consumer 306

Consumer eCommerce Marketing eCommerce Marketing 306

Retail TouchPoints

DECEMBER 9, 2024

The trend is being fueled in part by the popularity of social media unboxing and haul trends, but also by an increased desire from consumers for experiences following the forced isolation of the COVID years. In fact, marketing agency Empower said its seen a 90% increase in consumer interest in the advent calendar category since 2020.

Small Business Retail 272

Small Business Retail Shipping Costs Gifts Social Media 272

Kissmetrics

JULY 12, 2021

Keeping up with what you should be measuring or targeting can be exhausting, difficult, and time-consuming. Or even automate those tasks altogether? No, I’m not just talking about emails.

Marketing 362

Marketing Payment Services Payments SEO 362

Forrester eCommerce

FEBRUARY 26, 2021

Customer Experience (CX) excellence will be sorely needed in 2021. Pandemic conditions will continue to fluctuate on a local level, affecting consumer sentiment and requiring fast and accurate responses from brands.

Customer Experience 379

Customer Experience Customer Consumer 379

Forrester eCommerce

DECEMBER 13, 2021

The Apache Log4j vulnerability (CVE-2021-44228) affects somewhere between 0 and 3 billion-plus of the devices currently running Java. It’s a lot to consume at once, which is why we‘ve put together three parallel workstreams you […]. It’s been … a weekend for security pros.

Consumer 370

Consumer Management Operations Customer 370

Forrester eCommerce

AUGUST 11, 2022

Many CMOs are turning to more frictionless marketing partner models to improve integration and deliver better consumer experiences. A recent COMvergence report for new business in the US shows that integrated agency reviews increased fourfold from 2020 to 2021.

Improvements 73

Improvements Consumer Marketing B2C 73

Forrester eCommerce

NOVEMBER 18, 2021

Forrester just got data back from its Forrester Analytics Consumer Technographics® US Youth Survey, 2021, which shows a 13-point year-over-year increase in weekly usage of TikTok (from 50% to 63%) among US Gen Z youth (ages 12–17). Instagram is becoming cheugy for Gen Z youth.

Consumer 370

Consumer Social Media B2C Marketing 370

Forrester eCommerce

JANUARY 20, 2022

In its Q4, 2021 earnings interview tonight, company executives said it’s “tough to pinpoint” why customer acquisition hasn’t recovered to pre-pandemic levels. This translates to more choice for consumers who are growing concerned with the aggregate costs of […].

Consumer 361

Consumer Marketing Customer B2C 361

Retail TouchPoints

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths.

Omnichannel 336

Omnichannel Consumer Channel Toys 336

Retail TouchPoints

FEBRUARY 14, 2023

His answer was that] the biggest thing you buy as a consumer is your home, and he didn’t just mean in scale and size, he meant financially, emotionally. Everything about Method was different from what consumers were used to, from the aesthetic to the name. Don’t focus on consumers, focus on people. Why do they suck?’ [His

Consumer 277

Consumer Games Marketing Events 277

Retail TouchPoints

MAY 20, 2022

Albertsons began testing the carts at two stores in California and Idaho in November 2021, according to CNBC , and the retailer’s eventual goal is to deploy them in dozens of its stores. we are building a link between multiple consumer channels and the brands they trust while keeping customer loyalty central to the experience.”.

Shopping Carts 331

Shopping Carts Customer Loyalty Technology Mobile 331

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

Shipping Costs 306

Shipping Costs Gifts Fulfillment Consumer 306

Retail TouchPoints

OCTOBER 11, 2022

increase over holiday 2021. In 2022, the impact of economic uncertainty, particularly in rising prices of non-discretionary expenditures like gas, food and housing, will rein in consumer spending. from 2021 and accounting for 16.3% Adobe expects U.S. online holiday sales to hit $209.7 billion in the period from Nov.

Electronics 304

Electronics Apparel Toys Consumer 304

Retail TouchPoints

AUGUST 1, 2022

Seeking to feed consumers’ hunger for value along with their desire to help save the planet, Walmart has launched Walmart Restored. The new program, designed to help shoppers discover “like-new” refurbished products, is available online and will be available in select stores this fall.

Supplies 297

Supplies Blog Consumer Management 297

Retail TouchPoints

AUGUST 5, 2022

Changing demographics and the lingering impact of COVID-19 will have a bigger effect, but the overall results are expected to be on par with what retailers saw in 2021 — about $37 billion in back-to-school (BTS) and $73.9 billion record set in 2021. billion record set in 2021. billion in back-to-college (BTC) spending.

Electronics 312

Electronics Webinar Accessories Apparel 312

Retail TouchPoints

JANUARY 2, 2024

However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving. The most significant shift in the loyalty sphere is consumers’ attitudes toward co-branded credit cards. Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023.

Consumer 309

Consumer Shipping Costs Customer Retention Information 309

Retail TouchPoints

NOVEMBER 18, 2022

This would be nearly 8 million more people than in 2021 and the highest estimate since NRF began tracking the data in 2017. Among those shoppers 67% plan to visit stores, up from 64% in 2021. billion in 2021. Consumers are most likely to purchase a restaurant ( 27% ), department store ( 26% ) or bank-issued gift card ( 25% ).

Gifts 289

Gifts Department Stores Toys Banking 289

Retail TouchPoints

NOVEMBER 17, 2021

On the one hand, retail sales trended upward in August 2021 , with specific economic stimulus measures apparently to credit. We know, based on our State of the In-Store Experience 2021 Report , that there remains strong consumer demand for brick-and-mortar retail experiences. trillion in retail sales in 2021.

Shipping Costs 334

Shipping Costs Online Retail Retail Customer Experience 334

Retail TouchPoints

MARCH 21, 2023

Burris joins the retailer from GNC , where he has served as CEO since February 2021 , leading a successful restructuring under new ownership. I’ve dedicated my career to building retail brands centered around the consumer and am excited to move rue21 forward and achieve new heights.”

Fashion 318

Fashion Consumer Retail 318

Retail TouchPoints

APRIL 5, 2023

Consumers and retailers are turning to resale more than ever amid economic uncertainty, according to ThredUp ’s 11th annual Resale Report , conducted by GlobalData. consumers ( 52% ) shopped secondhand apparel in 2022. The reason I call that out is because, what the online resale market does for the consumer is make everything easier.

Apparel 277

Apparel Fashion Consumer Marketing 277

Retail TouchPoints

JANUARY 9, 2023

Boxed , the combination ecommerce retailer and enabler that serves both consumer and business customers, is seeking additional funding — or a possible sale — as it explores strategic alternatives. The Boxed retail operation provides bulk pantry consumables to businesses and household customers without requiring any type of big box membership.

Consumer 311

Consumer Operations eCommerce Retail 311

Retail TouchPoints

DECEMBER 27, 2022

compared to the same period in 2021. in 2021 and 20.6% consumers approached their holiday shopping — from hunting for the best deals to making trade-offs that stretched gift-giving budgets,” said Michelle Meyer, North America Chief Economist at the Mastercard Economics Institute in a statement. Ecommerce accounted for 21.6%

Automotive 290

Automotive Retail Gifts Online Retail 290

Retail TouchPoints

OCTOBER 5, 2022

Known for its commitment to sustainability, Allbirds has been fortifying its brick-and-mortar presence since its IPO in November 2021. million generated during the first half of 2021, and an increase of 52% compared to the first half of 2020. million compared to $117.5 The company attributed a 27% U.S.

Sporting Goods 317

Sporting Goods Outdoor Operations Supplies 317