Retail TouchPoints

AUGUST 24, 2020

Jeff Wilke, who began at Amazon in 1999, will leave his position as CEO of the Worldwide Consumer unit in Q1 2021. He will be succeeded by current SVP Worldwide Operations Dave Clark, another 20+-year Amazon veteran who has held managerial positions at several fulfillment centers and helped establish the company’s FC in Tokyo.

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Consumer Fulfillment Retail Operations 225

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon will remain the retailer to beat, but fulfillment strategies like buy online, pick up in-store (BOPIS) and curbside are only becoming more important. Omnichannel and Store-Based Fulfillment Are Bigger Than Ever.

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Fulfillment Omnichannel Apparel Order Fulfillment 278

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. From early 2020 to mid-2021, the percentage of retail chains offering curbside pickup surged from a miniscule 7% to a staggering 51%. Nicholas offered six best practices: 1.

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Fulfillment Vend Operations Technology 298

Ecommerce Platforms

NOVEMBER 16, 2021

Are you looking for the best fulfilment companies UK brands can offer? If you’re thinking of starting your own retail business, but you don’t have the budget to pay for storing and shipping products yourself, then a fulfilment company is a must-have. Defining fulfilment companies UK. Defining fulfilment companies UK.

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Shipping Costs Fulfillment Shipping Multi-channel 196

Retail TouchPoints

FEBRUARY 1, 2021

More than one-third of consumers now shop online each week, up from 28% pre-pandemic. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? Customer Experience and Commerce in 2021: Striking a Wait-and-See Balance. These are four with staying power: 1.

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Customer Experience Customer Omnichannel Social Media 323

Ecommerce Platforms

AUGUST 23, 2021

The Shopify Fulfillment Network is Shopify ‘s version of a 3PL (third-party logistics) company. Merchants still partner with a third-party, but there's no need to manage multiple dashboards or billing accounts, seeing as how your Shopify account is handled in the same invoice and dashboard as the Shopify Fulfillment.

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Fulfillment Shopify Payment Services Merchant Services 196

Retail TouchPoints

JANUARY 2, 2025

Exclusive: Google Debuts New Retail Media Solution with Lowes as First Beta Tester (March 18, 2024) Retail media was THE growth story in 2024, fueled by these networks ability to target consumers at key decision points in the shopper journey. consumers wallet.

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Retail Payments Payment Services Supplies 278

Groove

OCTOBER 29, 2020

Similar to businesses, consumers were forced to adjust their shopping habits in 2020. With a decrease in physical in-store shopping and an increase in online shopping, consumer shopping habits are bound to look different in 2021. In this blog, we're sharing eCommerce design trends to keep an eye out for in 2021.

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eCommerce Design eCommerce Social Media Books 269

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors.

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Consumer Omnichannel Leisure Supplies 325

Retail TouchPoints

MAY 9, 2022

The COVID-19 pandemic has undoubtedly accelerated shifts in consumer behavior and expectations, and not many have been as dramatic as the explosive rise of ecommerce. Perhaps one of the biggest pain points brands have struggled with in ecommerce over the past two years is meeting consumers’ increased demand for immediacy.

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Consumer Fulfillment Order Fulfillment Shipping 289

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. 31, 2021. “We’re

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Shipping Costs Consumer Supplies Merchant Services 264

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 264

Consumer Fulfillment Supplies Technology 264

Retail TouchPoints

APRIL 30, 2021

Amazon topped both its own and experts’ Q1 2021 expectations, with 44% year-over-year sales growth and $108.5 The retailer expects its momentum to carry over into Q2 2021, with sales hitting anywhere from $110 billion to $116 billion. However, Amazon seems to think a summer Prime Day holds even more potential in 2021.

Shipping Costs 264

Shipping Costs Shipping Fulfillment Supplies 264

Retail TouchPoints

JUNE 9, 2022

Clark’s last day as CEO of the Worldwide Consumer business at Amazon will be July 1. Clark was instrumental in building out Amazon’s now “legendary” (as Peterson called it) fulfillment, logistics and transportation network. He’ll take the reins at Flexport a few months later on Sept. 1, 2022 and join the company’s Board at the same.

Supplies 278

Supplies Consumer Shopify eCommerce 278

Retail TouchPoints

AUGUST 9, 2023

The idea of transforming malls into “mixed use” gathering spots has become popular, but an aerial view of these complexes provides an interesting perspective on another potential evolutionary path for the mall: as a fulfillment center. “ All those back-of-house loading docks are just perfect for fulfillment.

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Fulfillment eCommerce Operations Food and Beverages 246

Retail TouchPoints

FEBRUARY 11, 2021

We’re going to skip any in-depth discussion of consumers’ ever-warming embrace of online shopping because it feels more “established than trending,” and because with limited space we want to cover what we believe are more intriguing developments for supply chain professionals. Consumers appreciate the focus on health and safety.

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Payment Services Supplies Retail Fulfillment 228

Retail TouchPoints

OCTOBER 31, 2022

billion in Q1 2021 to $4.3 Analysts predict the off-price retailer will perform well into 2023 as consumers continue to reduce their spending due to inflation, according to NASDAQ. ” Ross Stores reported a disappointing performance at the beginning of the year, with the company’s sales declining from $4.5 billion to $4.6

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Fulfillment Consumer Retail Marketing 278

Retail TouchPoints

AUGUST 13, 2021

That led to this huge move toward making sure that people could get their fulfillment story and their operation story in line, where historically they were running their operations and their Amazon business very separately from their dot.com business. As a result, companies had to contemplate, ‘What is my omnichannel strategy?

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Omnichannel Payment Services Payments Multi-channel 299

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey.

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Omnichannel Fulfillment Customer Retention Channel 278

Retail TouchPoints

MAY 12, 2021

It closed down all channels except online, and put all its advertising dollars and social media initiatives into selling direct to consumers (DTC). It reported the highest single day of sales on May 4, 2020. It really had no choice, its executives told Forbes. Kendra Scott also created a curbside pickup program.

Jewelry 269

Jewelry Multichannel Retail Merchant Services 269

Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. billion commerce-focused consumer interactions as well supplemental consumer research. So what does all this mean for the holiday season? Register here.

Consumer 290

Consumer Shipping Costs eCommerce Gifts 290

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

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Shipping Costs Gifts Fulfillment Consumer 306

Retail TouchPoints

MARCH 24, 2021

A year of quick pivots for the retail industry, 2020 required brands to rapidly adjust their spaces to account for social distancing and the safety measures of consumers, staff and everyone in between. In order to lean into creating safer environments, we saw the rise of flexible fulfillment and contactless payments.

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Payment Services Fulfillment Consumer Demo 297

Retail TouchPoints

NOVEMBER 9, 2022

Items will be fulfilled from Sephora’s 500+ U.S. Additionally, consumers can shop on Sephora’s website for same-day delivery powered by DoorDash Drive, the company’s white label fulfillment platform. As part of the new partnership, DoorDash has launched a Beauty tile on its home page. Items from U.S.

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Fulfillment Travel Supplies Gifts 289

Retail TouchPoints

APRIL 14, 2022

sellers using its Fulfillment by Amazon (FBA) services a 5% per-item surcharge designed to address fast-rising costs, particularly for fuel. In March alone, the Consumer Price Index for All Urban Consumers rate rose 1.2% For the first time in its history, Amazon will charge U.S. The country’s inflation rate reached 8.5%

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Fulfillment Consumer eCommerce Other 290

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. A former CFO for Shutterfly and Lexmark , she joined as Wish’s CFO in November 2021 and added COO to her title in late 2022. “In

Shipping Costs 338

Shipping Costs Consumer Supplies Shipping 338

Retail TouchPoints

DECEMBER 9, 2021

Supply chain challenges are nothing new, but they are newly in the spotlight as massive consumer delays and shortages affect the shopping public. Brands with fixed logistics networks that must ship into specific ports in order to access dedicated warehouses and fulfillment centers won’t be able to take advantage of this strategy.

Supplies 305

Supplies Fulfillment Shipping Costs Multi-channel 305

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. There will be demand.

Electronics 293

Electronics Apparel Retail Supplies 293

Retail TouchPoints

MAY 13, 2022

While Instacart shared a valuation of $39 billion following a $265 million funding round in March 2021, by March 2022 the company had slashed its valuation by nearly 40% to approximately $24 billion , according to Bloomberg. Among the offerings is its upgraded fulfillment solution, Carrot Warehouses.

Fulfillment 310

Fulfillment Technology Improvements Marketing 310

Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. Retailers had wanted to do this before as a way to save on labor costs.”.

Payment Services 363

Payment Services Shipping Costs Electronics Fulfillment 363

GetElastic

SEPTEMBER 30, 2021

Editor's Note: This post was originally published April 4th, 2018 and has been updated to reflect the current state of GDPR and other data privacy regulations impacting eCommerce in 2021. GDPR Enforcement Tracker has been tracking these fines and so far through September 2021, there have been 778 fines levied totaling €1,277,329,802.

Consumer 144

Consumer Information Fulfillment Social Media 144

Retail TouchPoints

MARCH 6, 2023

“ Our goals for growth in 2023 will look similar to the ones from 2022, with a major focus on meeting customers where they are: online, in-store, marketplaces, internationally, etc., ” said Andrew Sutton, Director of Fulfillment at Dr. Squatch, in an interview with Retail TouchPoints.

Shipping Costs 277

Shipping Costs Shipping Multi-channel Fulfillment 277

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. In Q4 2021, it processed 70% of online orders through its stores. It transformed [the business].”.

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Omnichannel Shipping Costs Fulfillment Gifts 306

Retail TouchPoints

JANUARY 15, 2021

Delivering a virtual keynote address at CES 2021 , Best Buy CEO Corie Barry provided details on how the tech retailer adapted during the pandemic with Alan Murray, CEO, Fortune Media Corp. The role of the physical store continues to shift, and Barry believes it will be broader than it’s ever been, playing a massive role in fulfillment.

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Customer Fulfillment Technology Retail 239

Retail TouchPoints

JULY 5, 2022

billion net loss, which was partially driven by $6 billion in added costs — including the cost of operating its massive fulfillment network. The reductions may be in response to reduced consumer spending. Labor and physical space are no longer the bottlenecks they were throughout much of 2020 and 2021. year-over-year.

eCommerce 305

eCommerce Fulfillment Operations Customer Experience 305

Groove

JANUARY 8, 2021

If you thought that the fulfillment, shipping and delivery process was difficult during the 2020 holiday season, you may be in for an unpleasant surprise the weeks following the holidays. eCommerce Returns: What To Expect In Early 2021. eCommerce Returns: What To Expect In Early 2021. Consumers spent a total of $10.8

eCommerce 273

eCommerce Fulfillment Subscription Consumer 273

Retail TouchPoints

APRIL 19, 2021

To overcome supply chain disruptions, many online retailers are already making changes to their existing fulfilment operations. Over one-third (37%) are assessing and implementing new technology solutions to increase supply chain efficiency, whilst 33% are splitting inventory to base fulfilment in existing UK and European facilities.

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Fulfillment Supplies Retail Shipping Costs 165