Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors.

Consumer 325

Consumer Omnichannel Leisure Supplies 325

Retail TouchPoints

JULY 20, 2022

While consumer expectations have continuously shaped retailers’ strategies, tech choices and best practices, COVID-19 accelerated this rate of change. Finally, “innovative” capabilities would incorporate personalization or tailored results based on consumer context and past behaviors. The result? Loyalty programs.

Omnichannel 288

Omnichannel Retail Mobile Social Media 288

Retail TouchPoints

JULY 27, 2021

The pandemic’s disruption of the retail industry has driven a lot of change over the past 15 months, from an increase in online shopping to the rapid adoption of omnichannel fulfillment options. Because for consumers, omnichannel shopping is insanely convenient. Your Omnichannel Strategy Is Happening in a Silo.

Omnichannel 312

Omnichannel Shipping Costs Shipping Fulfillment 312

Retail TouchPoints

OCTOBER 4, 2021

digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. The holiday 2020 surge in ecommerce caused digital headaches as shoppers contended with slow or unresponsive web sites, and retailers can’t afford a repeat in 2021. Salesforce expects U.S.

Merchant Services 321

Merchant Services Payment Services X-cart Supplies 321

Retail TouchPoints

NOVEMBER 21, 2022

The retailer aims to create a consumer-driven demand engine by growing its ecommerce operations while adjusting its global operations, including halting a planned expansion into Japan. Dillon highlighted Foot Locker’s omnichannel presence , loyalty program and overall digital marketing strategies as the main areas of focus.

Omnichannel 304

Omnichannel Operations Technology Channel 304

Retail TouchPoints

MARCH 1, 2021

It’s all part of Sephora’s larger omnichannel strategy, which also includes the debut this week of a buy online, pick up in-store (BOPIS) offering that will be available at all freestanding stores by April 2021.

Omnichannel 328

Omnichannel Department Stores Operations Retail 328

Retail TouchPoints

JULY 15, 2022

But the retailers that invested in omnichannel capabilities were able to adapt and survive. Over a four-week period, Build-A-Bear turned its store locations into micro-fulfillment centers so it could maintain store operations, keep associates working and create a bright spot for consumers navigating uncertainty and stress.

Omnichannel 306

Omnichannel Shipping Costs Fulfillment Gifts 306

Retail TouchPoints

JANUARY 22, 2021

The IDC FutureScape 2021 webinar took a close look at some of the biggest, most impactful developments retailers can expect in the coming years. While many retailers have developed ways to safely deliver perishables, the speed and convenience of pickup will give these omnichannel transactions a significant edge.

Omnichannel 273

Omnichannel Payment Services Retail Webinar 273

Retail TouchPoints

APRIL 13, 2022

Ask Chris Abbruzzese, VP of Trade Marketing for Bollé Brands , how the company increased year-over-year sales by 456% from January 2020 to January 2021, and the answer will be a somewhat unlikely one: augmented reality (AR). Then we thought about the consumer and who they are and where they are. Sometimes the consumer is overwhelmed.

Omnichannel 288

Omnichannel Technology Consumer Retail 288

Retail TouchPoints

JANUARY 27, 2021

When describing the essence of modern direct-to-consumer (DTC) brands, words like “digitally native,” “quirky,” “edgy” and “creative” are often used. First, consumers working from home have been prioritizing comfort and casualwear,” Shokrian added. Why the pandemic gave MeUndies a competitive advantage.

Omnichannel 295

Omnichannel Social Media Subscription Customer 295

Retail TouchPoints

MARCH 3, 2023

Changing consumer behavior also has led to the tech retailer to reduce its overall head count by approximately 25,000 people, or 20% of its workforce, over the past three years. In July 2022, Best Buy introduced a small-format, digital-first store concept that builds on a pilot that started in 2021.

Omnichannel 299

Omnichannel Operations Technology Improvements 299

Retail TouchPoints

MAY 12, 2021

But behind the numbers is a little-heralded success story, a story of nimble adjustments and the jewelry vertical’s embrace of digital and omnichannel initiatives to better serve customers. It closed down all channels except online, and put all its advertising dollars and social media initiatives into selling direct to consumers (DTC).

Jewelry 269

Jewelry Multichannel Retail Merchant Services 269

Retail TouchPoints

AUGUST 26, 2021

Consumers are clear about how they want to connect with brands: they want access 24/7 and to be able to explore on their own terms — Facebook & Boston Consulting recently reported that two-thirds of global consumers attempted to message a brand about their goods or services during the 2020 holiday season.

Consumer 317

Consumer Marketing Mobile Customer Experience 317

Retail TouchPoints

NOVEMBER 13, 2023

Brooklinen was a direct-to-consumer darling that promised consumers high-quality sheets at great prices. By eliminating supply chain complexities and “cutting out the middlemen,” Brooklinen was able to streamline the product development journey and fully immerse consumers in the ethos and values of the brand.

Omnichannel 278

Omnichannel B2B Channel Customer 278

Retail TouchPoints

FEBRUARY 5, 2021

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Post-Holiday Challenges. Gene Bornac is Chief Strategy Officer at enVista.

Omnichannel 232

Omnichannel Payment Services Specialty Retailers Customer Loyalty 232

Retail TouchPoints

MARCH 22, 2021

31, 2021, reached $2.3 However, while Alber acknowledged the role ecommerce played in making up for slow brick-and-mortar sales, she still expects the store to be a key component of the retailer’s 2021 success. Revenue in Q4 2020, which ended Jan. billion , up 25.7% year-over-year.

Operations 299

Operations eCommerce Consumer Retail 299

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence.

Electronics 293

Electronics Apparel Retail Supplies 293

Retail TouchPoints

DECEMBER 6, 2024

The company also is unveiling new artwork, fonts, colors, prints and fabrics based on consumer insights and trends. Allison Peterson: Our strategy began with the insight that Gen Z consumers, who weve been talking about for a long time, are now beginning their parenting journeys.

Apparel 289

Apparel Fashion Social Media Consumer 289

Retail TouchPoints

DECEMBER 1, 2021

In another sign that Black Friday, and to some extent the entire extended Thanksgiving weekend, has ceded its position as a truly peak shopping period, Black Friday 2021 was a mixed bag for retailers. higher than 2020’s, although it was not yet back up to 2019 levels (Black Friday 2021 was down 28.3% Store traffic was 47.5%

Small Business Retail 279

Small Business Retail Retail Supplies Consumer 279

Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. 27-28, online spending on gifts cards was up 414% from the September 2021 average. of gift cards purchased in September-October 2021, up from 19.6%

Gifts 312

Gifts Supplies Shipping Consumer 312

Retail TouchPoints

JUNE 3, 2021

E-commerce University 2021. The Four Pillars of Omnichannel Success. The pandemic has made omnichannel a business imperative for merchants of all sizes. You cannot rely on consumers’ imagination and guesswork,” Chatterjee advised. The average consumer retains 80% of what they see, versus just 20% of what they read.

eCommerce 361

eCommerce Omnichannel Merchant Services Channel 361

Retail TouchPoints

JULY 20, 2022

With consumers feeling increasingly worried about missing and damaged packages, SMB retailers that adopt personalization methods — from real-time package tracking and multiple delivery options to an omnichannel ecommerce approach — can improve both their bottom line and provide peace of mind for consumers.

Shipping Costs 339

Shipping Costs Shipping Merchant Services Payment Services 339

Retail TouchPoints

AUGUST 11, 2022

That’s why Founder and CEO Ariel Kay has spent the last year building out her executive leadership team, with one of her key appointments being Drew Sheriff , who took the helm as Chief Commercial Officer in November 2021. Lesson 3: Understand and Engage Your Consumer.

Omnichannel 278

Omnichannel Social Media Arts Channel 278

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. Cyber threats.

eCommerce 306

eCommerce Retail Payment Services Social Media 306

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. You can consume a video on social media, or ask your favorite influencer a question live, and be able to press a button to buy it instantly.”

Consumer 259

Consumer Channel eCommerce Customer Experience 259

Retail TouchPoints

DECEMBER 22, 2022

Linnartz was appointed President of Marriott in 2021 and currently is leading the hospitality brand’s multi-billion dollar technology transformation, designed to improve customer experience, drive topline revenue and increase operational efficiency. Linnartz will officially join the athletic performance brand on Feb. ” .

Omnichannel 289

Omnichannel Technology Operations Customer Experience 289

Retail TouchPoints

SEPTEMBER 26, 2022

Unfortunately, unexpected situations can occur at any moment, like a global pandemic that reduces foot traffic to a trickle, or the shift of consumer demand online from offline channels. Consumers Want Digital Interactions. Though a relatively new channel for retailers in the U.S., live selling is proving to be a lucrative offering.

Consumer 264

Consumer Social Media Retail Live Chat 264

Retail TouchPoints

NOVEMBER 14, 2024

The investment builds upon Vuori’s $400 million investment, led by SoftBank Vision Fund 2, in 2021. We target high-ceiling markets where we feel the customer will resonate with our product and our brand, and markets where we can interact with the customer in an omnichannel way.

Omnichannel 147

Omnichannel Consumer Customer Marketing 147

Retail TouchPoints

APRIL 30, 2021

With more consumers spending time and money online, ecommerce entrepreneurs have more opportunities but face the peril of higher customer expectations for service and experience, as well as more competition from traditional retail brands that rushed online in order to survive. This is true omnichannel. 1: The Customer is the Channel.

eCommerce 279

eCommerce Shipping Costs Omnichannel Multichannel 279

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 264

Consumer Fulfillment Supplies Technology 264

Retail TouchPoints

SEPTEMBER 17, 2021

Gerstberger will drive the company’s omnichannel strategy through the use of the Honest Omni-Analytics insight platform, helping the brand improve its digital capabilities. Kelly Kennedy, who held the CFO role at both Sur La Table and organic food brand Annie’s, came onboard as CFO in February 2021.

Omnichannel 283

Omnichannel eCommerce Events Management 283

Retail TouchPoints

MARCH 26, 2021

Tommy Hilfiger has appointed Alegra O’Hare as Chief Marketing Officer of Tommy Hilfiger Global, effective April 12, 2021. In this role, O’Hare will develop and execute global marketing strategies to reach and engage existing and upcoming generations of Tommy Hilfiger consumers.

Marketing 264

Marketing Social Media Omnichannel Apparel 264

Retail TouchPoints

MARCH 5, 2021

But unlike hard-hit sectors such as airlines and live events, retail saw a more uneven impact — especially when it came to dramatically changed consumer behavior. Now, almost a year later, retailers are struggling to meet consumers’ increasing expectations for instantaneous and personalized interactions with the brands they love.

Customer Experience 299

Customer Experience Customer Omnichannel Retail 299

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

Shipping Costs 306

Shipping Costs Gifts Fulfillment Consumer 306

Retail TouchPoints

NOVEMBER 22, 2021

Andrew Gray, EVP and Chief Commercial Officer, has expanded his responsibilities to include driving product leadership, elevating Foot Locker’s omnichannel marketing and accelerating customer and commercial development. Foot Locker expanded its global reach with the purchase of two retailers in August 2021.

Omnichannel 263

Omnichannel Apparel Management Operations 263

Retail TouchPoints

SEPTEMBER 13, 2021

Retailers accelerated implementations, many of which were already part of their long-term IT roadmaps, and consumers embraced the solutions. Indeed, the new digital and “phygital” shopping behaviors that consumers and retailers readily adopted last year look like they’re here to stay. Double-digit growth in U.S.

eCommerce 304

eCommerce White Paper Omnichannel BigCommerce 304

Retail TouchPoints

JULY 3, 2023

. “From moving our assembly operation, relocating our warehouse and updating our ERP system, we are collectively working towards a strategic omnichannel environment that supports shifts in retail and consumers’ wants and needs. Throughout this process, we must make difficult decisions that ultimately support this journey.”

Omnichannel 306

Omnichannel Operations Consumer Other 306