Retail TouchPoints

NOVEMBER 17, 2021

On the one hand, retail sales trended upward in August 2021 , with specific economic stimulus measures apparently to credit. We know, based on our State of the In-Store Experience 2021 Report , that there remains strong consumer demand for brick-and-mortar retail experiences. shoppers to you, the retailer.

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Shipping Costs Online Retail Retail Customer Experience 334

Retail TouchPoints

NOVEMBER 8, 2022

The new doorstep returns pilot comes as Overstock.com completes its transition into a furniture-only online retailer, after 18 months spent exiting all non-home categories. As the fourth -largest online retailer of home furnishings in the U.S.,

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Home Furnishings Online Retail Gifts Marketing 288

Retail TouchPoints

JANUARY 6, 2022

CPG advertisers can now offer consumers a multi-retailer checkout experience directly from their Yahoo native ads and display inventory, allowing consumers to make a purchase from their preferred retailer.

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Retail eCommerce Analytics Shopify eCommerce 278

Retail TouchPoints

JANUARY 13, 2023

The 2022 holiday season showed slow, but steady, improvement for the retail industry. As economic headwinds curbed spending capacity, online retail grew in the U.S. For example, it would appear that spending on electronics decreased during this holiday season compared to a similar time frame in 2021.”. “For

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Electronics Toys Small Business Retail Sporting Goods 295

Retail TouchPoints

AUGUST 10, 2021

Opening the Retail Landscape: Action for Inclusion and Innovation will feature Target’s Director of Multicultural Merchandising Melanie Gatewood along with Jasmin Foster, Founder of Be Rooted. These are just a sampling of the sessions that fill the retailX 2021 agenda. At Chicago’s McCormick Place, Aug. We hope to see you there!

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Retail TouchPoints

JANUARY 31, 2023

Indeed, price was the top consumer need across all income brackets , including 66% of people making $50,000 to $74,999 and 53% making more than $200,000. Grocery RPI there has been a fierce battle among the top retailers. Amazon still leads in the realm of online grocery, but other online retailers are closing the gap.

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Retail TouchPoints

JANUARY 20, 2023

Even more impressive, eMarketer expects it to nearly double, from $31 billion in 2021 to more than $61 billion by the end of 2024, when it will account for almost 20% of digital advertising spend. The question to ponder is how other marketplaces will compete with Amazon in particular as retail media becomes increasingly competitive.

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Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. Consumers in every age bracket are in fraudsters’ sights.

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Merchant Services Customer Payment Services Social Media 298

Retail TouchPoints

SEPTEMBER 2, 2022

Gen Z had $360 billion in disposable income in 2021 and this demographic’s spending power is always growing. 12, 2022, for the Retail Influencer CEO Forum Featuring The Z Suite. Today, retailers and brands have to understand this new generation’s priorities and values to be able to meet them wherever they are, especially online.”.

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Events Magazine Consumer Fashion 262

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Holiday 2021 and Preparing for 2022.

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Payments Payment Services Customer Experience Social Media 272

BigCommerce

MAY 4, 2018

For consumers, Rent the Runway is a luxury clothing rental company that allows regular folks to rent and wear expensive goods they’d otherwise never have access to. A few years ago, the team decided to launch a direct-to-consumer channel. Traditionally B2B retailers are going direct to consumer.

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Workshop Presentation eCommerce Payment Services 419

Ecommerce Platforms

NOVEMBER 16, 2021

Rather than having to deal with the expenses of sending products to consumers, you can focus on growing your organization instead. Red Stag Fulfilment is an award-winning solution for fulfilment, chosen as the best fulfilment service for both 2020 and 2021. Online retailers can choose the professional plan at $39.99

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Shipping Costs Fulfillment Shipping Multi-channel 196

Kissmetrics

SEPTEMBER 21, 2021

BNPL allows consumers to split large purchases into several monthly payments, interest-free. percent of US consumers choosing the option as of July 2020. In fact, 44 percent of consumers say the use of BNPL is somewhat or very important to determining how much they spend. This can help drive sales, especially for online stores.

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Merchant Services PayPal Payments Payment Services 279

Retail TouchPoints

FEBRUARY 16, 2024

With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. Consumers are only one click away from retailers at all times.

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Retail TouchPoints

AUGUST 4, 2022

In 2021, an analysis of web traffic data by Imperva Threat Research revealed that four out of every 10 shoppers on a retail site were not human. During a peak holiday shopping period in November 2021, bad bot traffic increased by 73%, negatively impacting customers’ online experiences in the process.

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Retail TouchPoints

JANUARY 3, 2022

As early as February 2021, industry analysts predicted the year’s holiday ecommerce sales would climb to $206.88 of all holiday retail revenue and representing an 11.3% The exponential growth happening across the ecommerce landscape translates to major gains for online retail brands.

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Retail TouchPoints

AUGUST 25, 2021

If retailers think online shopping in 2021 is about the simple exchange of goods for money, they’re doing it wrong. This can be even more challenging as COVID-19 accelerated the move to online shopping more than any other time in history. Before the pandemic, ecommerce accounted for approximately 16% of all retail.

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Payment Services Retail Multi-channel Payments 264

Retail TouchPoints

JULY 12, 2021

ASOS acquired the Topshop brand portfolio from Arcadia Group in February 2021. . department store chain and British online retailer aim to “redefine the traditional retail/wholesale model.”. since 2012 when it became the first retailer to bring the brand to the U.S.

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Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. Traditional retailers with digital commerce operations compete head-to-head with online retailers for demanding customers.

Merchant Services 288

Merchant Services Shipping Costs Payments Payment Services 288

Retail TouchPoints

JUNE 22, 2021

Even as we move beyond the pandemic this year, with lockdowns winding down and brick-and-mortar retail stores opening again at full or near-full capacity, ecommerce is continuing to increase tremendously. According to Shopify’s data, online retail will grow at a CAGR of 8.1% between 2020 and 2024.

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Retail TouchPoints

JUNE 7, 2023

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. We’ll also investigate how senses available online can be used to trigger perceptions via the absent ones. Online sales reached $4.9

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Technology Retail Customer Experience Presentation 279

lateshipment

DECEMBER 4, 2021

The pandemic has largely disrupted holiday shipping in 2021, with a surge in online purchases, record shipping costs, port congestion, and inventory shortage. An Analysis of Shipping Performance by FedEx and UPS in 2021 Right Before the Holiday Season. Retail categories. Let’s take a deep dive into it.

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Retail TouchPoints

OCTOBER 26, 2022

The integration has been almost a year in the making, with Amazon and Venmo parent company PayPal first announcing their plans in November 2021. “We Convenience and multiple options continue to be transaction differentiators for online retailers of all stripes.

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Payment Services PayPal Online Retail Management 246

lateshipment

AUGUST 16, 2021

A sigh of relief for retailers and huge expectations for retailers towards the Holiday season as the eCommerce industry has looked good so far in 2021. However, with no such leash on the spending capacity, total US Holiday retail sales in 2021 are predicted to rise 2.7% billion, accounting for a record 18.9%

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Retail TouchPoints

JANUARY 27, 2022

One of the best resolutions brands can make — at new year’s or any time — is to be more cognizant and responsive to shifting trends in consumer priorities. But one trend that has been gaining momentum for several years is now clearly at the forefront of shoppers’ minds: the need for more eco-responsible practices in retail.

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Retail TouchPoints

APRIL 15, 2021

When was the last time you abandoned an online shopping cart: yesterday? For online retailers, cart abandonment is a problem, and we’re all guilty of doing it. In an effort to combat the estimated 70% of shopping carts that are abandoned, many retailers now send automated cart abandonment emails — and with good reason.

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Retail TouchPoints

AUGUST 1, 2022

Retail Companies Get the Most Lawsuits. In 2021, lawsuits against inaccessible apps and websites averaged around 10 cases daily. So many of us shop online, from food to clothes, electronics to books. So this consumer depends on timely and accessible online shopping options.

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RTP blog

JANUARY 14, 2019

For example, TSX Broadway, a retail and hotel complex that will open in New York City in 2021, will act as an experiential retail space and consist of 10 stories featuring direct-to-consumer showcases, specifically curated with “as-seen-online” brands that will effectively connect digital and physical components of shopping.

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Financial Services Technology Online Retail Retail 150

Retail TouchPoints

JULY 21, 2021

Consumer shopping habits have shifted irreversibly towards ecommerce in the past two years. For many, every day has become a holiday as new packages arrive from their favorite online retailers. One surprising aspect of this shift is how retailers have adapted their businesses in response.

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Retail TouchPoints

OCTOBER 14, 2020

For retailers and brands, this situation is systematically changing how their industry operates. Consumer behaviors have been uprooted and ecommerce has supplanted brick-and-mortar as the primary sales channel. Instead, retailers would offer the same holiday deals online starting in October. link] [link] [link].

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Ecommerce Platforms

MARCH 28, 2021

You get everything included in the Online plan in addition to: Ten e-mail accounts. For example, you can have pop-ups displaying info based on the specific needs of the consumer, i.e., their location, the device they're using, the time, holidays, whether they're a first-time or returning visitor, etc. Pricing Details.

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eCommerce Shipping Costs Merchant Services Payment Services 211

Retail TouchPoints

MARCH 13, 2023

What a difference a year makes: 12 months ago, Mirakl released the first edition of its consumer survey of 10,000 shoppers around the globe, The State of Online Marketplace Adoption. We marveled at the influence of the “power shopper” — high-frequency shoppers who made online purchases once a week or more.

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Retail Omnichannel Shopping Carts Consumer 246

Retail TouchPoints

APRIL 6, 2021

Online retailer Zulily (part of Qurate Retail Group ) has launched a Sustainability Shop in honor of Earth Month featuring a collection of “Earth-friendly” products. The survey, conducted by Engine Insights in February 2021, asked 1,002 parents of children aged 0 to 17 about the environmental issues that were important to them.

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Retail TouchPoints

MARCH 31, 2021

A group of online marketplaces including eBay , Etsy , Poshmark , Mercari and OfferUp have banded together to highlight what they feel are oversights in the proposed INFORM Consumers Act — which is aimed at cracking down on the sale of stolen and counterfeit products online — and other similar legislation in states around the country.

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Information Small Business Retail Consumer eCommerce 221

Retail TouchPoints

JANUARY 24, 2022

This is especially important for ecommerce businesses, because consumers have thousands of online retailers available at their fingertips. You can’t neglect the importance of what your employees say and do during consumer interactions. Research puts the retail worker churn at about 67% before the pandemic.

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Ecommerce Platforms

OCTOBER 4, 2022

In North America alone, false refund claims made to ecommerce retailers accounted for a staggering 29% of fraud losses in 2021. They offer solutions for small to enterprise-sized businesses and focus on online dispute management. This leads to a dispute between the customer and the online merchant. Go to the top.

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Merchant Services Payment Services Banking Payments 195

iVend

JANUARY 20, 2021

However, innovation didn’t stop evolving, online retail boomed more quickly than ever before and delivery infrastructure became super sophisticated. Here are our predictions on the tech trends that will shape retail in 2021. PwC reports that 88% of consumers are willing to pay for same-day or faster delivery.

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Technology Small Business Retail Payment Services POS 98