2021 Consumer Online Retail 
Retail TouchPoints
JANUARY 26, 2021
In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Online shopping became a refuge, not because of overwhelming convenience, but because contactless commerce was necessary. One in four consumers are shopping more with small brands. on average.
Retail TouchPoints
SEPTEMBER 17, 2021
New data from the Adobe Digital Economy Index highlights the staying power of online shopping habits formed during the pandemic, seemingly answering one of the biggest questions of the year: will ecommerce continue to grow, or settle down to pre-pandemic levels? on smartphones (up 3.7% ) in the first eight months of 2021. YoY and up 0.1%
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Retail TouchPoints
NOVEMBER 8, 2022
In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. retail sales. But the truth is that we live in an increasingly “instant gratification hustle culture,” where consumers know precisely what they want and have high expectations. Retailers can also create a return policy that avoids waste.
Retail TouchPoints
FEBRUARY 1, 2021
Commerce trends that were on the horizon were suddenly adopted at a brisk pace, including online food ordering, curbside pickup and BOPIS (buy online, pick up in-store). More than one-third of consumers now shop online each week, up from 28% pre-pandemic. These are four with staying power: 1.
Retail TouchPoints
JANUARY 27, 2021
The past six months have been tough, even punishing, for many retailers, but there was good news this past holiday season. According to Bazaarvoice, 81% of consumers planned to purchase holiday gifts this year, with 61% stating they would spend the same as last year. Challenge 2: Consumer Confidence — Slow to Recover.
Retail TouchPoints
APRIL 30, 2021
In March 2020, the retail (and general economic) situation looked dire, with lockdowns shuttering stores across the U.S. and retailers scrambling to scale their online offerings. In fact, in the three weeks following the ARP’s passage on March 11, 2021, U.S. Trillion in 2021. Grocery was not far behind at 3.1X
Retail TouchPoints
APRIL 13, 2021
The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Listen to the session on demand.
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