Retail TouchPoints

APRIL 7, 2022

Many factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more emotionally driven considerations. But just because these reasons are less tangible than a retailer’s product assortment, it doesn’t make them less important. Case in point: the Kroger Zero Hunger Zero Waste initiative.

Customer Loyalty 273

Customer Loyalty Customer Beauty and Health eCommerce 273

iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Ecommerce Platforms

OCTOBER 26, 2021

BetterCommerce provides users with features required for sales management, purchasing, merchandising, inventory, customer marketing and experience, operations, and logistics. This helps in building customer experience and service. Be it seamless checkouts, reminders, or customized promotions. Omnichannel.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022. increase from last year's points earned.

Customer Loyalty 70

Customer Loyalty Customer Subscription Omnichannel 70

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

JANUARY 21, 2021

The six-day NRF 2021 Chapter One , which will wrap up on Jan. Customer Experience: Chewy “innovated extensively” in order to adapt to consumer demand and broader market conditions. “We We don’t want our customers to have a different experience online or in our app or in the store — it all needs to tie together.

Beauty and Health 258

Beauty and Health Small Business Retail Operations Channel 258

Retail TouchPoints

NOVEMBER 14, 2022

billion in 2021 to $31.18 Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. billion in 2028. Competitive pricing.

Customer Loyalty 360

Customer Loyalty Operations Improvements Customer Experience 360

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 189

Consumer Payment Services Fulfillment Multi-channel 189

lateshipment

DECEMBER 11, 2020

If you craft an effective social commerce campaign, you will achieve the following goals: Reach a wide audience Improve brand awareness Increase sales Build customer loyalty. 2021 has been a tough year, so far. The post [eCommerce 2021] Social Commerce for Businesses appeared first on Lateshipment.com Blog.

Social Media 130

Social Media eCommerce Article Improvements 130

lateshipment

MAY 21, 2021

Since 60% of customers say email is their preferred promotion channel, sending a surprise email with freebies, discounts will serve as an even more powerful retention incentive. Such offers also help you give a much-needed nudge to customers sitting on the fence. Create a customer loyalty program. Wrapping Up!

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

Forrester eCommerce

SEPTEMBER 2, 2021

Ever watched 50 First Dates? It’s the one where Adam Sandler woos Drew Barrymore, but there’s a catch: each date is a “first date” because she can’t remember anything from their previous encounters. All thanks to her short-term memory loss. So he’s forced to impress her all over again, every single day. A version of […].

Customer Loyalty 273

Customer Loyalty Customer Experience Customer 273

lateshipment

FEBRUARY 10, 2021

With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience” at the center of their growth and retention strategies.

Improvements 130

Improvements Customer Shipping Costs Shipping 130

Retail TouchPoints

JANUARY 23, 2023

While much remains unknown, to reap the benefits that the metaverse offers and to strengthen relationships with customers, companies should focus on these three primary areas. Create superior customer experiences. Creating new channels to connect with customers — channels that promote two-way engagement — is critical.

Customer 205

Customer Improvements Social Media Retail 205

Forrester eCommerce

SEPTEMBER 26, 2023

How customers perceive a brand influences how much they are willing to spend with the brand; whether they will recommend it to others, and; how likely they are to forgive the brand’s missteps.

Banking 396

Banking Improvements Recommendation Customer 396

lateshipment

FEBRUARY 10, 2021

With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. 1 in 4 customers click product recommendations during order tracking The aforementioned points evidently bring to light the existing gap in the post-purchase phase of your customer journey and its potential impact on your online business.

Shipping Costs 130

Shipping Costs Shipping Payment Services Social Media 130

lateshipment

FEBRUARY 10, 2021

Post-Purchase Customer Experience Amidst the Rise of eCommerce. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. Capturing these delivery satisfaction ratings will also in turn reflect on your overall customer satisfaction metrics such as CSAT and NPS. .

Improvements 130

Improvements Customer eCommerce Shipping Costs 130

Retail TouchPoints

AUGUST 29, 2022

This discovery tarnished the reputation of a widely respected company with a long history of customer loyalty. Retail companies like Tim Hortons that underestimate the importance of mobile app privacy and security risk damaging customer relations and brand image, potentially leading to customer and revenue loss.

Mobile 307

Mobile Payment Services Payments Retail 307

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Holiday 2021 and Preparing for 2022.

Payments 267

Payments Payment Services Customer Experience Social Media 267

lateshipment

OCTOBER 12, 2021

So instead of begrudging returns, make it a means to earn customer loyalty and build brand trust, this holiday season. You can further spur your customers with prepaid labels, free shipping and bonus credit, etc. Step 4: Effectively communicate with your customers when it comes to returns. Having questions?

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Retail TouchPoints

MARCH 3, 2022

Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. Consider that in the U.S.,

Merchant Services 246

Merchant Services Shipping Costs Payments Payment Services 246

Retail TouchPoints

DECEMBER 16, 2022

” More than 47 million people had left their jobs by 2021, with many of them looking for better work-life balance and flexibility, higher pay and strong company culture. Allowing employees to complete multiple sales anywhere in the store, rather than just at the sales counter, can have a positive impact on sales and customer experience.

Technology 274

Technology Payment Services Retail POS 274

Retail TouchPoints

DECEMBER 3, 2021

For many retailers, margins have been tight in 2021, particularly as the industry is rocked by labor shortages and supply chain commotion. Delivering the Best Customer Experience. Customers today are not homogenous. The promotion that intrigues one segment of your customer base may not resonate with another segment.

Shipping Costs 282

Shipping Costs eCommerce Customer Loyalty Information 282

Retail TouchPoints

JULY 20, 2021

Customer service received renewed attention among retailers last year following the forced shifted to digital communication and service channels. According to the 2021 Retail TouchPoints Customer Loyalty Benchmark Survey , 58% of retailers gained new ecommerce customers as a result of the pandemic.

Customer 293

Customer Customer Loyalty Reference Channel 293

Omnisend

APRIL 26, 2021

Read on for the biggest furniture ecommerce trends and tips to help you grow in 2021. Check out some of the best ways to boost your DTC marketing for 2021 for an in-depth view of the latest DTC trends. Use Marketing Automation to Create a Personalized Customer Experience. In 2020, the furniture industry grew to $115.2

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Retail TouchPoints

MAY 23, 2022

Loyalty programs can increase revenue by 15%-25% each year, according to McKinsey , which is why brands prioritize these programs. The customer experience is just as crucial and shapes how customers perceive your brand. Latency can ruin a customer’s interaction with a loyalty program and leave them frustrated.

Merchant Services 261

Merchant Services Improvements Customer Loyalty Customer Experience 261

Retail TouchPoints

AUGUST 15, 2022

Organizations that can successfully assess identity trust in online interactions will improve the customer experience, enhance their brand reputation, build customer loyalty and extend customer lifetime value. With trusted identities, organizations can keep consumers happy with safe, easy online experiences.

Merchant Services 261

Merchant Services Payment Services Payments Financial Services 261

iVend

JUNE 6, 2022

Brands are built on customer experience. In today’s post-pandemic world, sustainability in retail has become an essential part of the overall customer experience. The post The ethical retail experience – driving brand loyalty appeared first on iVend Retail.

Retail 98

Retail Customer Loyalty Fashion Customer Experience 98

Retail TouchPoints

NOVEMBER 28, 2022

Customers’ expectations are rising for the brands they do business with — whether that’s in response to an order delay or a breaking societal issue. The brands that evolve their messaging to nurture trust and authenticity to adapt to these ebbs and flows will be the ones earning and maintaining customer loyalty over time.

Customer Loyalty 314

Customer Loyalty Shipping Costs Technology Supplies 314

Ecommerce Platforms

OCTOBER 31, 2021

Customer service support: This includes things like a combined inbox, contact list, and online chat for interacting with clients. Customer management tools: An in-built CRM allows you to track customer experience and improve site memberships.

Payment Services 195

Payment Services Payments Social Media SEO 195

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 274

Technology Retail Customer Experience Presentation 274

Retail TouchPoints

OCTOBER 27, 2021

Our 2021 Holiday Consumer Sentiment Survey reveals that 63% of shoppers are concerned about in-store shopping, a 36-point increase from the summer survey, and nearly the same as the 2020 holiday season when 65% said they were concerned. RTP: How can in-store staff play a role in enhancing the in-store shopper journey?

Consumer 261

Consumer Supplies Fulfillment Technology 261

FastSpring

MAY 13, 2021

When it comes to increasing conversions on your site, you want the customer experience to be as simple as possible. Don’t make your customer search your website for specific product pages in order to complete a purchase. Benefits of a Fast Website: · Better customer experience. Increased customer loyalty.

Payment Services 78

Payment Services Shopping Carts eCommerce Mobile 78

FastSpring

MAY 13, 2021

When it comes to increasing conversions on your site, you want the customer experience to be as simple as possible. Don’t make your customer search your website for specific product pages in order to complete a purchase. Benefits of a Fast Website: · Better customer experience. Increased customer loyalty.

Payment Services 78

Payment Services Shopping Carts eCommerce Mobile 78

Retail TouchPoints

SEPTEMBER 12, 2022

Bot traffic jumped 106% year-over-year in 2021. 2021 saw bot traffic grow 5.5 And every day it gets harder for genuine customers to buy in-demand products directly from online retailers. Bots break down customer trust and loyalty. Retail bot attacks like this are becoming increasingly common. Let’s look at why.

Retail 289

Retail Beauty and Health eCommerce Customer 289

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. View the session on demand. A whopping $3.23 View the session on demand.

Payment Services 245

Payment Services Merchant Services Omnichannel Consumer 245

Retail TouchPoints

MARCH 13, 2023

What Loyalty? Over the past few years, one of the dominant strategies in retail has been to double down on customer loyalty. Brands that identified their most valuable customers aimed to build on those relationships, increasing shopping cart sizes, frequency of purchases and customer lifetime value.

Retail 246

Retail Omnichannel Shopping Carts Consumer 246