Retail TouchPoints

AUGUST 12, 2024

year over year — the highest the brand has seen since Q1 2021. The company pointed to faster growth in glasses, lower outbound customer shipping costs as a percent of revenue and improved efficiencies in owned optical laboratories as key drivers for this gross margin improvement. the year prior. of net revenue.

Shipping Costs 270

Shipping Costs Omnichannel Improvements Customer Experience 270

Retail TouchPoints

DECEMBER 1, 2021

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences.

Shipping Costs 300

Shipping Costs Shipping Small Business Retail eCommerce 300

Ecommerce Platforms

OCTOBER 26, 2021

So in this BetterCommerce review, you will find out if this platform is as great as it presents itself, its primary features, ease of use, pros and cons, pricing, and frequently asked questions about the platform. This helps in building customer experience and service. Let's get started. BetterCommerce Review: Overview.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Retail TouchPoints

JANUARY 15, 2021

The most successful retailers and ecommerce businesses track metrics to make better decisions on inventory, launch dates and cost of products. But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. Website traffic: More than 4.5

Shipping Costs 162

Shipping Costs Retail X-cart Payments 162

Kibo

APRIL 5, 2021

This growth is coming from customer demand. Interest in same-day shipping from web and store-based retailers has gone up from 2020 to 2021. Order management’s role in delivering the type of leading customer experience (CX) that today’s shoppers expect is clear. Unified View of the Customer.

Customer Experience 117

Customer Experience Management Customer Payment Services 117

lateshipment

NOVEMBER 11, 2021

Halloween is done and we’re onto the next big stop — Thanksgiving and BFCM 2021 (Black Friday and Cyber Monday). All this excitement stems from the sole fact that shoppers in US households are expected to spend close to $25 billion for BFCM in 2021. But first, let us look at the role of customer support for Holiday season success. .

eCommerce 130

eCommerce Customer Shipping Costs Social Media 130

Kibo

APRIL 16, 2021

Even after a massive shift to ecommerce in 2020, eMarketer predicts that 2021 will still see more than 14% ecommerce growth. That continued ascension is paired with a renewed focus on upscaled in-store retail experiences that are more personalized, more efficient, and more connected. Guide: Accelerate Your Order Management Success.

Management 118

Management Shipping Costs Fulfillment Download 118

Ecommerce Platforms

FEBRUARY 23, 2021

BigCommerce is a fantastic store for enterprise customers that want to have everything they need in the same place. There’s also support for the Shop Pay app, where your clients can save the shipping and billing information, they’re going to use to accelerate the checkout process and reduce conversion rates. Let’s take a closer look.

eCommerce Platforms 118

eCommerce Platforms Merchant Services Shipping Costs eCommerce 118

Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. Last yard’ continues to the be the most expensive cost in the supply chain.

Fulfillment 300

Fulfillment Shipping Costs Supplies Shipping 300

Retail TouchPoints

MARCH 22, 2023

million in Q4 2021 despite sales falling slightly to $2.23 This, as well as cost-cutting initiatives that included headcount reductions over the course of 2022, contributed to the retailer’s profitability. The retailer reached net income of $48.2 million compared to a net loss of $147.5 billion from $2.25 billion in the previous year.

Shipping Costs 272

Shipping Costs Games Operations Shipping 272

Retail TouchPoints

SEPTEMBER 2, 2022

trillion in 2021, according to Euromonitor International, which means international expansion has a value simply too good to overlook. It could come from style, it could come from price point or it could come from assortment.”. When reaching out, use the right channels to foster a positive customer experience.

Merchant Services 321

Merchant Services Shipping Costs Channel eCommerce 321

Retail TouchPoints

MARCH 3, 2022

Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. Consider that in the U.S.,

Merchant Services 246

Merchant Services Shipping Costs Payments Payment Services 246

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! .

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

lateshipment

AUGUST 8, 2022

E-commerce, particularly shipping and delivery has taken a toll since the 2020 holiday season. In the 2021 season and 2022 so far, we’ve seen supply chain disruptions, followed by the geopolitical conflict between Russia and Ukraine. The annual inflation rate in the US accelerated to 9.1% increase over 2021 and reach $236 billion.

eCommerce 130

eCommerce Shipping Costs Shipping Gifts 130

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. Under Yan’s tenure the company has reduced shipping times dramatically and signed a new partnership with ShipSage to speed up U.S.

Shipping Costs 337

Shipping Costs Consumer Supplies Shipping 337

Retail TouchPoints

MAY 11, 2023

The expanded program includes three tiers — My Best Buy, My Best Buy Plus and My Best Buy Total — with each offering different benefits, such as members-only pricing and deals, access to exclusive sales and events, tech support, product protection, free shipping and more.

Shipping Costs 293

Shipping Costs Subscription Electronics Shipping 293

Ecommerce Platforms

MARCH 4, 2021

Eventually, third-party logistics make sense for online stores , seeing as how it cuts out expensive and time-consuming elements like storage, shipping, and packaging. The goal is to find a fulfillment partner near your primary customers. ShipBob caters to online stores that need shipping, packaging, and storage all in one.

Fulfillment 104

Fulfillment Shipping Costs Shopify Shipping 104

lateshipment

OCTOBER 12, 2021

Making returns self-serve for your customers with auto-generated shipping labels, etc. All of this can enhance your customers’ returns experience with your brand by helping them at a moment of their vulnerability and further demonstrate trust, empathy and encourage fierce loyalty.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

lateshipment

APRIL 22, 2021

Mistakes in such an environment can turn out to be costly and therefore should be avoided at all costs. If they’ve had a bad experience with your eCommerce store for any reason, they’ll simply stop shopping with you and move to a competitor. Customer experience is the elixir of success an eCommerce store.

eCommerce 130

eCommerce Mobile Shipping Costs Customer Experience 130

lateshipment

APRIL 22, 2021

Mistakes in such an environment can turn out to be costly and therefore should be avoided at all costs. If they’ve had a bad experience with your eCommerce store for any reason, they’ll simply stop shopping with you and instead choose a competitor. With that in mind, here are a few common eCommerce mistakes to avoid in 2021. .

eCommerce 130

eCommerce Mobile Shipping Costs Customer Experience 130

Kissmetrics

APRIL 12, 2021

Plus, since your customers pay the same price each month, a subscription box offers some degree of stability in your revenue stream, which helps you predict your finances more accurately. You can devote more resources to buying (and selling) the products your customers truly want, and you’ll waste less stock in the process.

Subscription 265

Subscription Shipping Costs Payment Services Payments 265

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. How Farfetch Boosted Customer Satisfaction 25% with Customer-Centric AI.

Shipping Costs 282

Shipping Costs Payment Services Merchant Services Payments 282

Retail TouchPoints

NOVEMBER 17, 2021

On the one hand, retail sales trended upward in August 2021 , with specific economic stimulus measures apparently to credit. We know, based on our State of the In-Store Experience 2021 Report , that there remains strong consumer demand for brick-and-mortar retail experiences. trillion in retail sales in 2021.

Shipping Costs 332

Shipping Costs Online Retail Retail Customer Experience 332

Retail TouchPoints

JULY 27, 2021

consumers’ tremendous enthusiasm to get back to in-person shopping and experiences, notably with a 44% increase in foot traffic to stores, restaurants and entertainment venues since the start of 2021, that doesn’t mean they are going to leave behind all the omni habits they adopted during the crisis. And despite U.S.

Omnichannel 307

Omnichannel Shipping Costs Shipping Fulfillment 307

lateshipment

FEBRUARY 10, 2021

With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience” at the center of their growth and retention strategies.

Improvements 130

Improvements Customer Shipping Costs Shipping 130

lateshipment

FEBRUARY 10, 2021

With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. The post-purchase journey is of high importance because it takes up 50% of the overall order experience. However, when you do not pay heed to your customers at this stage, you leave them at the mercy of your shipping carrier.

Shipping Costs 130

Shipping Costs Shipping Payment Services Social Media 130

lateshipment

FEBRUARY 10, 2021

Post-Purchase Customer Experience Amidst the Rise of eCommerce. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. In-store experiences are human-led, with greater control and empathy towards customer needs and grievances. A surge in the volume of WISMO calls.

Improvements 130

Improvements Customer eCommerce Shipping Costs 130

Retail TouchPoints

AUGUST 5, 2024

“Mobility is important because retail labor costs are still rising, so we can’t afford to put the same number of [worker] hours in the store as we used to,” said Craig Hewitt, COO of The Paper Store in an interview with Retail TouchPoints. That mandate was particularly urgent given The Paper Store’s brick-and-mortar growth strategy.

POS 261

POS Shipping Costs Point of Sale Mobile 261

Retail TouchPoints

JANUARY 13, 2023

The big question for brands and retailers is how to increase revenues and efficiency, decrease expenses and make every customer count. When it comes to augmenting the top line, brands should prioritize optimized product discovery and aim to hyperpersonalize the customer journey and transform pre-loved pieces. In the U.S.,

Shipping Costs 284

Shipping Costs Retail Recommendation Consumer 284

ROI Revolution

MAY 6, 2021

Published May 6, 2021. According to eMarketer , almost 50% of retail CFOs in the US are pursuing a digital transformation in 2021. With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. Claim your copy!

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

Retail TouchPoints

OCTOBER 21, 2021

Now in 2021, the impacts of a highly efficient but slightly disrupted global Just in Time (JIT) inventory system are being felt in industries like apparel, automobiles and construction supplies. Here are a few tips for the immediate opportunities to make the most out of 2021 and a look ahead. Start the Message Early — as in NOW.

Gifts 332

Gifts Shipping Costs Supplies Consumer 332

Retail TouchPoints

DECEMBER 3, 2021

This pricing strategy can encourage repeat customers to buy their favorite products sooner and take advantage of lower prices, or intrigue new shoppers to engage with an unfamiliar brand and get the better deal. So how can retailers make the right pricing and promotion decisions to truly boost profits without wasting time?

Shipping Costs 282

Shipping Costs eCommerce Customer Loyalty Information 282

Retail TouchPoints

JULY 15, 2022

In the longer term, it gave us this ability to grow and add things like ship-from-store, in-store pickup and same-day delivery through Shipt , which is another key component of what we wanted to do for last-minute gift givers.”. In Q4 2021, it processed 70% of online orders through its stores. Creating Joy Amid Uncertainty.

Omnichannel 301

Omnichannel Shipping Costs Fulfillment Gifts 301

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

DECEMBER 6, 2021

Designing a photoshoot for a furniture collection is typically an expensive, logistics-heavy procedure that involves months spent coordinating teams of people, products and locations. The process also greatly reduced the necessary investment, reducing the cost of bringing the collection to market from tens of thousands to just thousands.

Clothing 261

Clothing Shipping Costs Home Furnishings Technology 261

Retail TouchPoints

FEBRUARY 3, 2023

The current economic environment has driven consumers to be more budget conscious and price sensitive as inflation pushes up the cost of living and products’ prices. Drop shipping and print-on-demand are good options for smaller stores to avoid inventory issues.

Payments 281

Payments Merchant Services Payment Services Shipping Costs 281