Grocery Trails the Retail Industry in CX and Fulfillment. Here are 4 Ways That Will Change in 2021
Retail TouchPoints
MARCH 18, 2021
Online grocery shopping sales grew 54% for the year and are predicted to top $100 billion in 2021. Online grocery’s previously lethargic rate of adoption meant that grocers lagged other retail sectors in multichannel merchandising systems, customer data management and fulfillment technology.
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