Forrester eCommerce

DECEMBER 19, 2022

The Forrester Wave™: Artificial Intelligence For IT Operations, Q4 2022 evaluated 11 vendors on 35 different capabilities. Read the report to see the vendor that came out on top with the highest-ranked capabilities for the broadest set of organizations.

Operations 369

Operations Information Technology 369

Forrester eCommerce

DECEMBER 27, 2022

In the post-pandemic era, uncertainty reigns. With all the confusion surrounding economic indicators and talk of recession in 2023, technology executives may face tough decisions in the early months of 2023. Technology executives are struggling to find the right talent while simultaneously worried about layoffs due to a possible recession.

Technology 73

Technology Information Operations 73

Forrester eCommerce

AUGUST 30, 2022

Tech Execs: It Is Time To Take The Lead, Break Boundaries & Build The Future In today’s turbulent social and economic times, more is expected of business executives than ever before. But according to our research, most organizations have yet to unlock the full potential of technology.

Technology 369

Technology Customer 369

Forrester eCommerce

DECEMBER 12, 2022

Happy holidays from the DevOps Theme Team! Our merry band of Forrester analysts covering enterprise architecture, infrastructure, application development, application security, and technology strategy meets periodically to share research, debate trends, and dive into breaking news.

Technology 363

Technology Operations Management 363

Forrester eCommerce

MARCH 24, 2021

The 2022 snapshot shows cloud low-code vendors such as ServiceNow and specialized domain-focused cloud […]. ServiceNow just announced that it plans to purchase Intellibot and add to its integration and process capabilities.

Marketing 493

Marketing Customer 493

BigCommerce

AUGUST 17, 2022

We are thrilled to announce that BigCommerce has been recognized as a Challenger in the 2022 Gartner® Magic Quadrant™for Digital…

BigCommerce 77

BigCommerce B2B eCommerce 77

Forrester eCommerce

SEPTEMBER 20, 2023

In 2022, insurance fraud across all insurance lines amounted to nearly $309 billion. billion in total sales in 2022. Insurance fraud is a big—really big—business in the US. That’s not too far behind tech giant Apple’s $394.3 It says something when US insurance fraud costs rival the global sales of world’s most valuable company.

Financial Services 416

Financial Services 416

Forrester eCommerce

SEPTEMBER 1, 2022

Marketers and technology vendors alike are rethinking approaches to engagement and enablement in response to the consumer-like behaviors of B2B buyers, heightened expectations for digital experiences, and the demands of a modernized workforce.

B2B 367

B2B Technology Consumer Marketing 367

Forrester eCommerce

AUGUST 5, 2021

This just in: Forrester asked 150 US B2C marketing executives (across industries) how challenging the various 2022 priorities will be to achieve. But what will be the most challenging? Proving the value of marketing.

B2C 482

B2C Marketing Customer 482

Forrester eCommerce

MARCH 18, 2024

First, tech service providers grew much slower in 2023 than in 2022 signaling a belt tightening in technology spend. Last week, we issued our analysis of the Q4 2023 earnings announcements of large public technology service providers. Our takeaways? While […]

Technology 433

Technology Customer 433

Forrester eCommerce

SEPTEMBER 19, 2023

Forrester’s Financial Services Customer Trust Index (FS Trust Index) revealed that customer trust in US financial services firms in 2023 was relatively weak and largely unchanged from 2022. Only US banks managed a measurable improvement in average trust scores, and even that […]

Financial Services 433

Financial Services Banking Improvements Management 433

Forrester eCommerce

AUGUST 11, 2023

This follows the World Economic Forum and Deloitte issuing a perspective on transitioning to a quantum-secure economy in 2022. Also in late 2022, […] This is yet another example of raising awareness and issuing calls to action for post-quantum security preparations.

366

366

Forrester eCommerce

NOVEMBER 9, 2023

In Forrester’s 2022 report on browser security, we discussed enterprise browsers — a solution that Talon Cyber Security delivers, along with an extension, for protecting this modern endpoint. Recent news of Palo Alto Networks announcing intentions to acquire Talon Cyber Security demonstrates the importance of securing the browser.

Marketing 417

Marketing 417

Forrester eCommerce

NOVEMBER 2, 2023

Weekly TikTok Usage Peaked In 2022 Yet Placed First With US Teens In 2023 Two years ago, we reported that weekly usage of TikTok had surpassed Instagram among US teens — with […] The results of Forrester’s Youth Survey, 2023, are in. This annual survey examines consumer and online behaviors of US teens 12–17 years old.

Consumer 417

Consumer Social Media B2C Marketing 417

Forrester eCommerce

JANUARY 17, 2024

Forrester just published The Canada Net Promoter Rankings, 2023 report, which includes the Net Promoter Score℠ (NPS) and industry rank for 100 brands across nine industries.

Customer Experience 293

Customer Experience Recommendation Consumer Customer 293

Forrester eCommerce

MARCH 13, 2024

Or, How To Know If You Are A Bad Leader (And How To Fix It) In 2022, employees experienced five times the number of planned changes that they saw in 2016. Not surprisingly, that drastic increase in the volume of change greatly reduced employee willingness to support it. I’ve written a new report on how […]

Management 369

Management 369

Retail TouchPoints

JANUARY 11, 2023

The ambitious store opening plans are in line with the retailer’s March 2022 announcement that it intends to open approximately 1,000 stores by its fiscal year 2025. 30, 2022 through Jan. The retailer’s Q4 and FY 2022 will end on Jan. 7, 2023 rose to just over $1 billion , 11.2% 28, 2023.

Marketing 353

Marketing Retail Customer Operations 353

Retail TouchPoints

JANUARY 6, 2023

While the 2022 holiday season was by all accounts a success, retailers may want to buckle down as they head into the new year: four out of 10 U.S. Deloitte found that 51% of lower-income earners and 38% of higher-income earners felt that their finances took a turn for the worse in 2022.

Retail 359

Retail Payment Services Consumer Management 359

Forrester eCommerce

NOVEMBER 7, 2023

When economic conditions shifted in 2022 and layoffs hit tech and other sectors in a dominolike fashion, we saw some employers pivot to attitudes that reflected the sentiment, “You’re lucky to be working here.” The “great resignation” of 2021 saw many companies step up their employer branding to retain coveted employees and woo talent.

B2B 387

B2B Fashion Other Marketing 387

Retail TouchPoints

JANUARY 29, 2024

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. Another indication of this change is that the number of retailers providing dedicated space for order prep also dipped between 2022 and 2023, from 60% down to 43%.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

NOVEMBER 5, 2024

I have been honored to serve the customers and associates of Dollar Tree and Family Dollar since 2022. New Interim CEO Creedon has served as Dollar Tree’s COO since joining the company in 2022, and his role expanded to include oversight of Dollar Tree and Family Dollar merchandising and supply chain in February 2024.

Presentation 272

Presentation Supplies Retail Customer 272

Forrester eCommerce

MARCH 9, 2023

The Forrester Wave™: Sales Content Solutions (SCS), Q4 2022 revealed a market that has radically expanded its capabilities, truly providing a lid for every pot. Modern SCS are multifaceted, highly integrated keystones of the sales/marketing tech stack and are table stakes for most companies past the startup stage.

Marketing 370

Marketing B2B Technology Operations 370

Forrester eCommerce

AUGUST 17, 2023

Impact-Oriented Investors Are Waiting For A Reason To Take The Plunge Data from Forrester’s Financial Services Benchmark Recontact Survey, 2022, found that 15% of US online adult investors own sustainable investment products — a group we call “sustainable investors.” They are younger, wealthier, and more educated than the average investor.

Management 370

Management Financial Services Banking Customer 370

Forrester eCommerce

JUNE 28, 2023

Although application developers had the ability to tap into network slicing starting with Android 12 (Aug 2021) and subsequently with Android 13 (Aug 2022), they just now got that option […] Despite this promise, 5G network slicing adoption has been nearly nonexistent.

Mobile 370

Mobile Technology Customer 370

Forrester eCommerce

AUGUST 25, 2022

Two years later, this market has nearly doubled: The Value Stream Management Landscape, Q3 2022, covers 22 fully featured VSM vendors. In 2020, Forrester’s Now Tech: Value Stream Management Tools, Q2 2020, report featured 12 vendors with a stand-alone or integrated VSM solution.

Management 370

Management Marketing Operations Customer 370

Forrester eCommerce

AUGUST 16, 2023

Ministry of Electronics and Information Technology (MeiTY) had introduced the first draft of the bill in 2022. This has come six years after the Supreme court of India declared the right to privacy as a fundamental right. However, it later withdrew it for […]

Electronics 370

Electronics Technology Information Customer 370

Forrester eCommerce

DECEMBER 20, 2022

“You haven’t defined what story is,” said the voice of experience that afternoon, September 16, 2022. That’s odd,” I thought. What am I missing?” We were discussing my first leadership storytelling report, Master Storytelling For Impactful Leadership, intended to explain the “what?” and “why?” of leadership storytelling.

Customer 370

Customer 370

Forrester eCommerce

AUGUST 15, 2023

2022 saw a precipitous increase in event costs, with the average cost per attendee around 25% higher compared to 2019. At […]

Events 368

Events B2B Marketing 368

Forrester eCommerce

AUGUST 9, 2023

This is on top of the previous increase they announced in 2022 for an average […] Continuing the latest trend in price increases by major enterprise software vendors, SAP announced on July 26, 2023, that they will increase the annual support fees for SAP support agreements by roughly 5.0% (by local CPI rates, capped to 5%).

Operations 367

Operations Customer 367

Forrester eCommerce

NOVEMBER 23, 2022

In 2022, 75% of US business decision-makers responded that they are adopting enterprise-wide data literacy, and companies are projected to spend 4.7 Companies want to be insights-driven, customer obsessed, and future fit. This journey includes investing in data literacy or spending on tech. trillion dollars on technology globally.

Improvements 363

Improvements Technology Customer Customer Data 363