Groove

JANUARY 24, 2022

So, we put together this blog to share our forecast of the top eCommerce trends that we believe will make their mark in 2022. In addition to using standardized fonts in a variety of eCommerce marketing materials, we foresee Experimental Typography being leveraged in massive ways in 2022. Are you ready? Storytelling With Infographics.

eCommerce 337

eCommerce Merchant Services Shipping Mobile 337

Retail TouchPoints

JANUARY 13, 2023

The 2022 holiday season showed slow, but steady, improvement for the retail industry. Adobe recorded full-year sales growth of 6.1% , largely driven by heavy spending early in 2022 that tapered off as inflation took its toll. As economic headwinds curbed spending capacity, online retail grew in the U.S. Global digital sales topped $1.1

Electronics 295

Electronics Toys Small Business Retail Sporting Goods 295

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

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Shipping Costs Payment Services Merchant Services Payments 287

Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. As you head into 2022, digital experiences will continue shaping your brand perception and success. More is better — more data, more insights, happier shoppers.

Retail 298

Retail Omnichannel eCommerce Fulfillment 298

Forrester eCommerce

MARCH 16, 2022

since the pandemic began, and customer service organizations have managed the impossible: moving thousands of agents home practically overnight and rapidly deploying new digital channels, all while supporting millions of COVID-19-stressed customers. Our world has changed, and customer expectations have changed with it.

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Customer Channel Management Customer Experience 362

Retail TouchPoints

SEPTEMBER 16, 2024

In August 2022 Crate & Barrel committed to more eco-friendly operations, with goals for 2025 including the use of 60% certified preferred fibers in its textile assortment and 50% Forest Stewardship Council-certified furniture.

Payment Services 279

Payment Services Channel Omnichannel Operations 279

Retail TouchPoints

MAY 12, 2022

Social commerce has quickly grown from a revolutionary idea to a mainstream concept, and the channel is expected to continue expanding to reach $1.2 Social commerce is a channel built on convenience, and any friction in the transaction can be enough to kill both that specific purchase and ongoing engagement. trillion in sales by 2025.

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Social Media Fashion Channel Events 306

Retail TouchPoints

DECEMBER 31, 2024

Consider these facts: total returns amounted to $743 billion in merchandise in 2023 and in 2022; approximately 16.5% Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds. of all purchased goods were returned to retailers.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

MAY 17, 2022

Zaccariello noted that physical stores not only remain important sales channels, they also provide opportunities to deliver vital connections to and among customers. Coach also entered a new category in Singapore with the pop-up Coach Bagel Shop that operated in April and May 2022.

Games 297

Games Outdoor Definition Events 297

Retail TouchPoints

NOVEMBER 20, 2024

It’s hard to find a topic that all marketers agree on, but if there is one, it’s likely that programmatic ad buying continues to be a dominant channel for advertisers looking to scale. In fact, it will make up the vast majority — over 91% — of the current U.S. digital advertising spend in 2024, according to eMarketer.

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Retail Omnichannel Technology Improvements 278

Retail TouchPoints

DECEMBER 22, 2022

The winners were revealed and celebrated at the 2022 PAVE Gala earlier in December in New York City, and now we’re spotlighting their craftsmanship with a special report and interview series featuring the leaders driving these projects. The 2022 Winning Windows recipients at the 2022 PAVE Gala in New York City.

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Consumer Retail Toys Presentation 264

Retail TouchPoints

MAY 16, 2022

The solution was to do a deep dive into every channel, both paid and organic, to see what was driving traffic and where the most loyal customers were coming from. Think about a customer, not a channel,” said Wine Enthusiasts’ Strum Silberstein. “We’re We’re guilty of this too. Remember that people are whole people.

Social Media 325

Social Media Specialty Retailers Presentation Apparel 325

Retail TouchPoints

JANUARY 12, 2024

E-sellers will leverage social channels more than ever. Recent data shows that online retailers are increasingly relying on social media advertising platforms to reach and engage with their target customers, while search-based channels such as Google Shopping and Bing are becoming less popular.

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Social Media Beauty and Health Multichannel eCommerce 320

Groove

MARCH 8, 2021

Oracle NetSuite, the company that acquired the Bronto marketing platform back in 2015, declared last week that Bronto will become “end of life” on May 31, 2022. We encourage all businesses that are making the switch to a new platform to plan the migration process between now and September 2021 or between January 2022 and April 2022.

eCommerce 365

eCommerce BigCommerce Shopify Recommendation 365

Forrester eCommerce

DECEMBER 28, 2021

Talking with sellers is like measuring weather patterns; you find out quickly which way the wind is blowing. And the topics Forrester clients ask about often reveal emerging trends. So what’s top of mind for B2B sales teams? I created a list of the top five topics revenue leaders asked me about in my first […].

B2B 370

B2B Channel Technology Operations 370

Retail TouchPoints

MARCH 23, 2022

brands leverage these ecommerce strategies going into 2022? more and more companies are jumping into this opportunity, using not just one but many livestreaming channels. So with that in mind, what are the online strategies involved around major events like Singles’ Day or Spring Festival, and how can U.S. trillion by 2028.

Food and Beverages 264

Food and Beverages Subscription Games Events 264

Retail TouchPoints

SEPTEMBER 2, 2022

1, 2022 launch of its Temu site, according to CNBC and other media reports. Both of Pinduoduo’s larger rivals already have several channels for tapping global markets. Pinduoduo has made its most aggressive move yet into non-Chinese markets with the Sept. While GlobalData forecasts that the Chinese ecommerce market will reach $3.3

Shipping Costs 311

Shipping Costs eCommerce Jewelry Shopify 311

Retail TouchPoints

OCTOBER 12, 2022

stores in August 2022 with the opening of a location at the Gran Plaza Outlets in Calexico, Calif. The retailer’s new stores will be decorated to encourage customers to participate in photo ops and share their in-store experiences through digital channels. through June 2023. Forever 21 started to unveil its new U.S.

Clothing 306

Clothing Gifts Fashion Events 306

Retail TouchPoints

JANUARY 4, 2022

With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. And that gave way to stellar branding, and lackluster products, creating a bubble in customer acquisition channels.”

Omnichannel 336

Omnichannel Consumer Channel Toys 336

Retail TouchPoints

JUNE 28, 2023

As CCO, Dausch will lead global brand, marketing, digital engagement and customer experience across all of Under Armour’s commerce channels, reporting directly to CEO Stephanie Linnartz, who herself came to Under Armour from Marriott in December 2022.

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Multi-channel Customer Supplies Apparel 279

Retail TouchPoints

SEPTEMBER 19, 2022

19, 2022, up from $2.79 16, 2022 — an increase of nearly 39%. 1, 2022 Purple acquired Advanced Comfort Technologies, Inc., In June 2022, Eric Haynor took the reins at Purple as the company’s COO to guide the company’s future growth via improvements to supply chain management and manufacturing. per share on Sept.

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Management Supplies Technology Online Retail 274

Retail TouchPoints

FEBRUARY 18, 2022

“We’ve talked for many years about how digital channels influence the buying journey whether or not the consumer ends up buying in a digital channel versus a physical one. That, combined with more stringent data privacy regulations, has made data collection and enrichment a top investment priority for 2022.

eCommerce 299

eCommerce Shipping Costs Channel Operations 299

Retail TouchPoints

NOVEMBER 18, 2022

Our partnership with Uber combines the power of our two companies’ platforms to enable same-day delivery of purchases made via our ecommerce channels from these retailers.”. Uber Eats expanded ordering hours and live order tracking in July 2022 ; and. NRS supports more than 20,000 active POS terminals.

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POS Point of Sale Customer Experience Supplies 290

Retail TouchPoints

JUNE 5, 2023

The growth was driven in large part by store reopenings — approximately one-third of Lululemon’s 71 China stores closed for part of Q1 2022 due to a resurgence in COVID restrictions — but the new locations could help maintain high growth rates in the country. In both stores and digital channels, traffic increased approximately 30%.

Marketing 278

Marketing Accessories Channel Operations 278

Retail TouchPoints

JULY 26, 2024

Tuckernuck , an omnichannel lifestyle retail brand that sells classic yet unique apparel and gifts, needed a scalable advertising channel that it could rely on to drive significant performance during the peak holiday season. We’ve definitely seen the broader impact of investment in MNTN after the fourth quarter and across other channels.

Apparel 264

Apparel Fashion Omnichannel Channel 264

Retail TouchPoints

DECEMBER 3, 2021

He will be tasked with uniting the co-op’s retail and ecommerce channels to help REI build a seamless omnichannel experience for its customers and members. These three leaders — alongside the rest of a talented senior team — will position us to continue our terrific momentum into 2022.”. Cameron Janes.

Outdoor 287

Outdoor Omnichannel Supplies Channel 287

Retail TouchPoints

JANUARY 21, 2022

dunnhumby Sphere offers retailers an end-to-end platform from which they can unify audience targeting, handle media booking and billing, create forecasts and measure campaign performance across a range of retail media channels.

Retail 278

Retail Books Channel Customer Experience 278

Retail TouchPoints

NOVEMBER 21, 2022

spend nearly 4X the amount of our single-channel shoppers, yet they represent only 6% of our customer base , which leads to a vast opportunity to improve our engagement with customers across our channels and attract more of their spending dollars.”. Our current omnichannel customers in the U.S. Global Operations Focus on Fewer Banners.

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Omnichannel Operations Technology Channel 304

Retail TouchPoints

AUGUST 24, 2022

Prior to this partnership, Peloton products were sold exclusively through the brand’s own ecommerce site, inside sales channels and showroom. This collaboration will enable Peloton to expand its distribution and engage millions of Peloton Members (and prospective Members) in a new channel for the brand.

Accessories 274

Accessories Apparel Subscription Channel 274

Retail TouchPoints

JANUARY 29, 2024

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. Another indication of this change is that the number of retailers providing dedicated space for order prep also dipped between 2022 and 2023, from 60% down to 43%.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

MAY 5, 2021

The platform will begin to roll out to winery partners in time for holiday 2021, with full migration beginning in early 2022. “In In 2020, WineDirect enabled DTC wine sales of over $2 billion and early 2021 results continue to be strong,” said Jim Agger, SVP of Ecommerce at WineDirect in a statement. “As

BigCommerce 310

BigCommerce eCommerce eCommerce Platforms Channel 310

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. Mobile channels generated significant increases for 30% of respondents, and ecommerce marketplaces made significant revenue gains for 27%.

Omnichannel 278

Omnichannel Fulfillment Customer Retention Channel 278

Retail TouchPoints

DECEMBER 15, 2022

million rewards loyalty members via more than 1 billion marketing messages in 2022. The partnership with Salesforce has allowed Casey’s to tap into marketing channels that now drive 30% of the retailer’s revenue. Casey’s General Stores has personalized the shopper journey for its more than 5.5 6 billion engagements captured.

Mobile 297

Mobile Arts Customer Loyalty Customer Data 297

Retail TouchPoints

NOVEMBER 6, 2023

However, there is some good news for brick-and-mortar retail and malls: Coresight Research recently reported that foot traffic at top-tier malls was up 12% on average in 2022 compared to pre-pandemic 2019 levels, while traffic at lower-tier malls was up 10%. billion, a 3% increase over the same quarter in 2022. In fact, the U.S.

Omnichannel 312

Omnichannel Social Media Channel Mobile 312

Groove

DECEMBER 5, 2024

Marketing Hub The HubSpot features in Marketing Hub pull together all of the information, content generation support, and communication channels you need to connect with leads and convert them into customers. It offers a shared inbox that pulls together multiple communication channels in a single location.

eCommerce 293

eCommerce Marketing B2B Management 293

Retail TouchPoints

AUGUST 1, 2022

In March 2022, the Department of Justice issued new guidance reaffirming that digital apps and websites are subject to the same guidelines. In 2022, ADA-based lawsuits for websites and apps are increasing quarter over quarter. So far in 2022, 73% of lawsuits were against companies with less than $25M revenue. Until the U.S.

Retail 297

Retail Multichannel eCommerce Webinar 297

Retail TouchPoints

JANUARY 9, 2024

This way buyers can choose what media channels perform best. Retail Media Networks that offer managed service advertising solutions are likely to take a more active approach to channel selection. The goal of this complex equation is to find the optimal data and channel mix to achieve maximum value for brands.

Retail 290

Retail Omnichannel Channel Mobile 290