Retail TouchPoints

SEPTEMBER 9, 2022

The apparel industry’s enormous global environmental impact has made it a primary focus of sustainability efforts, and consumers — or at least a significant portion of them — want to do their part. and globally, we need a message that will resonate with more consumers, not just young urbanites.

Apparel 336

Apparel Consumer Fashion Information 336

Retail TouchPoints

MAY 24, 2024

The Consumer Financial Protection Bureau (CFPB) has issued an interpretive rule confirming that buy now, pay later (BNPL) lenders are in essence credit card providers, meaning they will be required to provide consumers with legal protections and rights, including in cases of disputed charges and issuing refunds. 1, 2024.

Consumer 264

Consumer Payment Services Books Marketing 264

Forrester eCommerce

MARCH 7, 2022

We’ve even predicted that, in 2022, 10 big brands will step in where governments fail to act. Forrester continues to cover the increasing collision of brands and politics. But the situation in Ukraine is different than other (past or present) issues on which companies have taken action. It’s not caught up in the current culture […].

Consumer 370

Consumer Presentation Other B2C 370

Forrester eCommerce

JUNE 27, 2022

The pandemic thrust consumers and technology into the forefront, exposing a long-standing tension between the two. Recently, Forrester released its US Customer […].

Technology 367

Technology Consumer Customer Customer Loyalty 367

Retail TouchPoints

OCTOBER 11, 2024

CPG brands have been trying a lot of new things to connect directly with their consumers, including DTC websites and retailer-agnostic loyalty programs , but Frito-Lay has pulled a new one out of the bag: a Doritos -themed restaurant. However, the new Crypto.com Arena restaurant marks the concept’s first permanent home.

Food and Beverages 264

Food and Beverages Events Consumer Marketing 264

Retail TouchPoints

DECEMBER 5, 2024

The suit, filed in the District’s Superior Court, alleges that in June 2022 Amazon made a secret internal decision to stop using its fleet of branded trucks to make Prime deliveries to DC zip codes 20019 and 20020, which are high-crime areas of the city east of the Anacostia River.

Operations 273

Operations Information Consumer Other 273

Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. billion commerce-focused consumer interactions as well supplemental consumer research. So what does all this mean for the holiday season? Register here.

Consumer 290

Consumer Shipping Costs eCommerce Gifts 290

Retail TouchPoints

FEBRUARY 26, 2024

Consumers are quickly losing trust, and companies must act swiftly and responsibly to restore it. A Pew Research study reveals a concerning trend: 67% of consumers have little understanding of what companies do with their data, a sentiment echoed by an IAPP study which found that only 29% feel informed about how their data is protected.

Improvements 317

Improvements Payment Services Consumer Banking 317

Forrester eCommerce

SEPTEMBER 1, 2022

Marketers and technology vendors alike are rethinking approaches to engagement and enablement in response to the consumer-like behaviors of B2B buyers, heightened expectations for digital experiences, and the demands of a modernized workforce.

B2B 367

B2B Technology Consumer Marketing 367

Retail TouchPoints

DECEMBER 23, 2024

Nearly half ( 46% ) of consumers game to meet their desires for creation, imagination and self-expression , a 10% increase over 2023, according to research from Fandom. This represents a massive opportunity for brands to build a community of fans on Roblox and get the attention of consumers who spend time mostly in digital spaces.

X-cart 278

X-cart Payments Fashion Games 278

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. A former CFO for Shutterfly and Lexmark , she joined as Wish’s CFO in November 2021 and added COO to her title in late 2022. “In

Shipping Costs 338

Shipping Costs Consumer Supplies Shipping 338

Retail TouchPoints

NOVEMBER 13, 2023

However, consumers are still spending, the labor market remains tight, and the Adobe Digital Price Index recently posted an overall 40-month low, an encouraging sign for online shoppers: Adobe reported that online prices fell for 11 out of 18 tracked product categories on an annual basis. But there are possible headwinds on the horizon.

Consumer 324

Consumer Merchant Services Sporting Goods eCommerce 324

Retail TouchPoints

SEPTEMBER 19, 2023

“The consumer’s going to be very selective, they’ve got a lot of choices; [the season is] going to be promotional, but consumers are [financially] healthy right now and they’re spending. [An It’s not a blowout number, but it’s in line with lower inflation, and the consumer will be spending.”

Consumer 263

Consumer Electronics Automotive eCommerce 263

Retail TouchPoints

JANUARY 6, 2023

While the 2022 holiday season was by all accounts a success, retailers may want to buckle down as they head into the new year: four out of 10 U.S. While the 2022 holiday season was by all accounts a success, retailers may want to buckle down as they head into the new year: four out of 10 U.S.

Retail 359

Retail Payment Services Consumer Management 359

Forrester eCommerce

NOVEMBER 2, 2023

This annual survey examines consumer and online behaviors of US teens 12–17 years old. Weekly TikTok Usage Peaked In 2022 Yet Placed First With US Teens In 2023 Two years ago, we reported that weekly usage of TikTok had surpassed Instagram among US teens — with […] The results of Forrester’s Youth Survey, 2023, are in.

Consumer 419

Consumer Social Media B2C Marketing 419

Retail TouchPoints

JUNE 6, 2023

Some stats support the gloomy outlook: according to Kearney , 40% of consumers feel they have too many subscriptions, and subscription ecommerce is predicted to have its slowest growth year on record in 2023 ( Insider Intelligence ). Today, brands are competing for consumers’ share of wallet. The reality though is less stark.

Subscription 299

Subscription Consumer Shipping Costs Clothing 299

Retail TouchPoints

JANUARY 31, 2024

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. consumers of all ages, races and genders, as well as an assessment of digital retail strategies across various product categories.

Shipping Costs 264

Shipping Costs Consumer Mobile Channel 264

Retail TouchPoints

FEBRUARY 14, 2025

We know consumers love shopping beauty at Target because its Tarzhay at its best: the combination of amazing products and prices you cant find anywhere else, said Amanda Nusz, SVP of Essentials and Beauty at Target in a statement. and 90% of the new arrivals priced at less than $20.

Retail 191

Retail Consumer Customer Experience Operations 191

Retail TouchPoints

MARCH 30, 2023

trillion for the year, according to data released at the State of Retail & the Consumer virtual event. This puts annual growth projections significantly above the pre-pandemic average of 3.6% , but below the 7% growth rate of 2022. “In trillion and $5.23 The NRF expects non-store and online sales to grow 10% to 12% , to between $1.41

Consumer 297

Consumer Omnichannel Travel Events 297

Forrester eCommerce

JANUARY 17, 2024

We asked over 39,000 Canadian consumers in our annual Customer Experience Benchmark Survey about their likelihood to recommend brands that they interacted with in the past 12 months, using the standard NPS […]

Customer Experience 294

Customer Experience Recommendation Consumer Customer 294

Forrester eCommerce

JANUARY 11, 2022

Start 2022 with renewed marketing opportunity by assessing your data strategy and finding opportunities to round out your understanding of customers and prospects.

Consumer 370

Consumer Marketing Customer B2C 370

Retail TouchPoints

MARCH 15, 2023

Grove Collaborative has introduced Grove Wellness, a product hub featuring a personalization engine designed to sharpen recommendations around consumers’ evolving health and wellness needs. Our mission has always been to make consumer products a positive force for human and environmental health. loss in 2021.

Beauty and Health 306

Beauty and Health Consumer Recommendation Improvements 306

Retail TouchPoints

SEPTEMBER 11, 2023

True to form, Best Buy turned its eye to advertising’s newest tech-infused channel to reach this consumer segment — connected TV (CTV). CTV viewership is growing every year as more and more consumers “cut the cord,” and the vast majority of U.S. But just as the number of CTV viewers is climbing, so is the number of advertisers.

Consumer 286

Consumer Multi-channel Electronics Improvements 286

Retail TouchPoints

NOVEMBER 20, 2024

Enabling Smaller RMNs to Scale Smaller networks now have access to data and the benefits that come from scalability, enabling them to use real-time data to deliver relevant content based on consumer behavior and drive highly effective campaigns for their advertisers.

Retail 278

Retail Omnichannel Technology Improvements 278

Retail TouchPoints

DECEMBER 16, 2024

The program now covers 72 suppliers and has grown in total supply chain financing from $100 million in 2016 to $800 million in 2022, highlighting the critical role of value chain collaboration in decarbonization efforts. How to Upskill a Workforce examining how organizations can embed sustainability into the organization.

Supplies 277

Supplies Fashion Management Operations 277

Retail TouchPoints

NOVEMBER 4, 2024

The retailer launched its GoodwillFinds resale marketplace in October 2022 , and in May 2024 the Goodwill Keystone Area debuted e-waste recycling at its 42 stores in Pennsylvania. Goodwill and WM are looking to play a critical role in recovery through the collection and sorting of textiles in North America.”

Clothing 277

Clothing Supplies Technology Marketing 277

Retail TouchPoints

OCTOBER 28, 2022

Amazon has posted projected growth ranging from 2% to 8% for Q4 2022, and the disappointing numbers caused its share price to drop more than 10% as of the morning of Oct. Amazon’s net sales for Q3 2022, which ended Sept. This may have been partially due to news that iPhone sales set a record for Q4 2022, which ended September 24.

Technology 334

Technology eCommerce Retail Consumer 334

Retail TouchPoints

OCTOBER 5, 2022

In May 2022, the footwear and activewear brand partnered with Nordstrom as the retailer sought to expand its sustainable offerings. In August, Allbirds reported its earnings for the first half of 2022, showing a global net revenue increase of 20% to $140.9 with 11 new stores opening during the first half of 2022.

Sporting Goods 317

Sporting Goods Outdoor Operations Supplies 317

Retail TouchPoints

DECEMBER 2, 2022

Dollar General is continuing its rapid expansion into fiscal 2023 with plans for 1,050 new stores, following a successful Q3 2022 when sales rose 11.1% The off-price retailer executed on 800 retail projects in Q3 2022 and plans to execute on an additional 3,170 in the coming year. The quarter, which ended Oct. 28, also saw a 6.8%

Operations 312

Operations Consumer Retail Other 312

Retail TouchPoints

NOVEMBER 16, 2022

Inflation continued to loom in Q3 2022 and it has proven to be the defining force for many retailers. billion profit in Q3 2022, due to the recently announced $3.1 and Rainey noted that “the consumer could slow spending, especially in general merchandise categories, given persistent inflationary pressures in food and consumables.”.

Food and Beverages 322

Food and Beverages Apparel Operations Travel 322

Retail TouchPoints

JANUARY 9, 2023

Boxed , the combination ecommerce retailer and enabler that serves both consumer and business customers, is seeking additional funding — or a possible sale — as it explores strategic alternatives. The Boxed retail operation provides bulk pantry consumables to businesses and household customers without requiring any type of big box membership.

Operations 311

Operations Consumer eCommerce Retail 311

Retail TouchPoints

DECEMBER 11, 2024

See the closure of Amazon Style ; the 2022 closure of all Amazon 4-star , Books and Pop Up stores; and the Amazon Go pullback and pause.) It doesnt matter how fresh and fun your store looks, if it doesnt have the products and experience consumers want, they wont be back. Inside a new Amazon Fresh. That said, 180 million U.S.

Retail 284

Retail Electronics POS Other 284

Retail TouchPoints

SEPTEMBER 21, 2023

billion this year, up from 2022’s record $10.6 Consumers will be shopping early for festive décor and other related items, and retailers are prepared with the inventory to help customers and their families take part in this popular and fun tradition.” The survey of 8,084 consumers, conducted Sept. set in 2021.

Consumer 278

Consumer Retail Other Customer 278

Retail TouchPoints

JANUARY 31, 2023

BJ’s Wholesale made the most dramatic moves up the rankings over the last three years, climbing from 27th place to 10th place in 2022. Indeed, price was the top consumer need across all income brackets , including 66% of people making $50,000 to $74,999 and 53% making more than $200,000. Over the six-year history of the U.S.

Omnichannel 298

Omnichannel Consumer Supplies Retail 298

Retail TouchPoints

DECEMBER 4, 2024

Over the past seven years, the brand’s VP of Marketing, Jeannie Shin, has witnessed and supported this evolution, especially as the brand built its direct-to-consumer (DTC) business online. We really underestimated the potential of the pop-up experience for our customers.”

Travel 296

Travel Retail Demo Customer 296

Retail TouchPoints

NOVEMBER 9, 2022

The sale is the latest move by the retailer to scale down during a difficult year that included cutting 500 corporate positions in September 2022, including roles at main offices in Asia. The company’s former CEO, Sonia Syngal , left in July 2022 following a challenging Q1 2022 that saw the company’s net sales fall by 13% to $3.5

eCommerce 312

eCommerce Omnichannel Technology Operations 312