Retail TouchPoints

JULY 20, 2022

In this new landscape, the shipping experience has become more important to a brand’s bottom line — and reputation — than ever before. Here are three ways SMBs can deliver a more personalized shipping experience to build a happier, more loyal customer base. Offering different shipping speed options is no longer enough to differentiate.

Shipping Costs 339

Shipping Costs Shipping Merchant Services Payment Services 339

Retail TouchPoints

SEPTEMBER 14, 2023

that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. But just because we’re not yet stepping into transporters to beam us where we want to go doesn’t mean technology has no role to play in cutting fulfillment costs.

Shipping Costs 278

Shipping Costs Fulfillment Shipping Customer Loyalty 278

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

Shipping Costs 287

Shipping Costs Payment Services Merchant Services Payments 287

Retail TouchPoints

JANUARY 31, 2024

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. consumers of all ages, races and genders, as well as an assessment of digital retail strategies across various product categories.

Shipping Costs 264

Shipping Costs Consumer Mobile Channel 264

Retail TouchPoints

MARCH 30, 2022

UPS is cultivating its shipping capabilities for integrated international ecommerce through a partnership with ESW. The agreement between the shipping-and-logistics company and DTC ecommerce firm will aim to facilitate cross-border online business for brands seeking to reach consumers on a global scale.

Shipping Costs 264

Shipping Costs Shipping Payment Services eCommerce 264

Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. Yes, we’ve seen steady upticks in online sales, but it’s not because of increased consumption, it’s almost solely because of increased prices.” Register here.

Consumer 290

Consumer Shipping Costs eCommerce Gifts 290

Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. And 64% of all consumers have purchased a virtual good or taken part in a virtual experience or service in the past year.”. In a recent Kearney Consumer Institute survey, 31% of consumers said inflation impacts them ‘very much.’

Omnichannel 289

Omnichannel Toys Shipping Costs Mobile 289

Retail TouchPoints

APRIL 4, 2022

But as consumers, businesses and markets settle into something like a new routine, what changes will commerce experience in the year ahead? However, we’re also starting to see B2B features appear in the B2C world, and we expect that to gain momentum in 2022 and beyond.

B2C 328

B2C B2B Supplies Conversion Optimization 328

Retail TouchPoints

JUNE 27, 2022

This has been a volatile year for retailers and consumers alike, and the uncertain nature of 2022 has been shaping trends across the industry, according to Forrester’s Vast, Fast, And Relentless: Consumer Buying Enters A New Era report. The result? Marketplaces Forcing Retailers to Get Unique.

Shipping Costs 276

Shipping Costs Omnichannel Customer Retention Customer Loyalty 276

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

eCommerce 312

eCommerce Shipping Costs Gifts Merchant Services 312

Retail TouchPoints

NOVEMBER 3, 2021

Retailers had wanted to do this before as a way to save on labor costs.”. Buzek forecasts very strong growth for these solutions during the next two years, with self-checkout rising 178% , contactless payment climbing 190% and payment via consumers’ mobile devices increasing 300%. trillion worldwide, equivalent to both 10.3%

Payment Services 363

Payment Services Shipping Costs Electronics Fulfillment 363

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. A former CFO for Shutterfly and Lexmark , she joined as Wish’s CFO in November 2021 and added COO to her title in late 2022. “In

Shipping Costs 338

Shipping Costs Consumer Supplies Shipping 338

Retail TouchPoints

JULY 31, 2023

Inventory distortion, whether it’s out-of-stocks or overstocks, are a huge and costly challenge for retailers and suppliers, and too often a source of great inconvenience to consumers. A recent study by IHL Group projects that the global cost of inventory distortion in 2023 will be $1.77 IHL estimates the cost of ORC in the U.S.

Shipping Costs 246

Shipping Costs Retail Supplies Improvements 246

Retail TouchPoints

JULY 22, 2022

At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. 2022 certainly isn’t turning out how anyone thought it would. 2022 certainly isn’t turning out how anyone thought it would. Not to toot our own horn, but we hit the nail on the head with this one.

eCommerce 306

eCommerce Supplies Shipping Costs Events 306

Retail TouchPoints

JUNE 6, 2023

Some stats support the gloomy outlook: according to Kearney , 40% of consumers feel they have too many subscriptions, and subscription ecommerce is predicted to have its slowest growth year on record in 2023 ( Insider Intelligence ). Today, brands are competing for consumers’ share of wallet. The reality though is less stark.

Subscription 299

Subscription Consumer Shipping Costs Clothing 299

lateshipment

SEPTEMBER 2, 2021

With consumers fast pivoting to eCommerce in the past few years, particularly during the 2020 pandemic, eCommerce supply chain and logistics are steadily evolving to make the most of the new challenges. And so, here are the top five emerging and promising eCommerce logistics trends to keep an eye on as we head towards 2022.

Shipping Costs 246

Shipping Costs eCommerce Supplies Fulfillment 246

Retail TouchPoints

SEPTEMBER 2, 2022

1, 2022 launch of its Temu site, according to CNBC and other media reports. The site offers items across categories including apparel, jewelry, pet supplies and home and garden, many at bargain prices. Multiple women’s dresses are priced below $20 (some below $10 ) and only a few are above $50.

Shipping Costs 311

Shipping Costs eCommerce Jewelry Shopify 311

Retail TouchPoints

MAY 3, 2022

Brands that have done due diligence with ecommerce-friendly, thru-the-mail-ready items with higher Average Selling Price (ASP), or multi-packs to help offset shipping costs, as well as pricing parity across retailers, will be in a better position for success during negotiations.

Shipping Costs 275

Shipping Costs Supplies Shipping eCommerce 275

Retail TouchPoints

MAY 18, 2022

The nation’s largest retailers have been holding strong against supply chain challenges, high fuel costs and inflation, but their combined ongoing impact is finally starting to weigh on their performance. However, net income fell to approximately $2 billion due to increased costs. We can protect prices whenever possible.

Improvements 258

Improvements Shipping Costs Supplies Toys 258

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Groove

JANUARY 5, 2022

Let 2022 to be your year with pay per click advertising. Pay Per Click Advertising Platforms You Need In 2022. These shoppable Google Ads include a product photo, product name, price, short description, star reviews and quick information on shipping terms. Your bid price. Earn Better Qualified Leads.

Merchant Services 322

Merchant Services PPC Social Media Shipping Costs 322

Retail TouchPoints

JULY 11, 2022

The 2022 wedding season is expected to be a record breaker, with an estimated 2.6 In some of those states, clothing is completely exempt, in others it’s only exempt up to a certain price. In Connecticut , clothing is exempt if the price per item is less than $50. million weddings taking place. The complexities don’t end there.

Shipping Costs 246

Shipping Costs Jewelry Clothing Gifts 246

Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. To meet demand and avoid supply chain-related shortages, some major retailers are bulking up their inventories now.

Payment Services 304

Payment Services eCommerce Payments Retail 304

Retail TouchPoints

SEPTEMBER 25, 2023

Goldsby, who discussed supply chain issues with Retail TouchPoints in May 2022 , shared his thoughts on ways the industry can make supply chains both more reliable and cost-effective moving forward. Retailers need to be very aware, if not outright cautious, about giving in-stock guarantees, because it’s exorbitantly expensive.

Supplies 306

Supplies Shipping Costs Fulfillment Customer Experience 306

Retail TouchPoints

OCTOBER 4, 2022

The ecommerce giant noted that the program was introduced to help consumers as they weather rising costs on essentials. compared to the full cost of $14.99 The company reports that members of the Prime Access program saved an average of $1,600 last year through shipping savings, coupons and membership discounts.

Payment Services 278

Payment Services Shipping Costs Electronics Shipping 278

Retail TouchPoints

JUNE 2, 2023

Valentine’s Day saw consumers projected to spend an average of $16 on chocolates and candy — up from under $9 per person in 2010 — while Halloween candy sales reached a record $3.1 billion in 2022. This further complicates how consumers can sustainably dispose of candy wrappers and packaged products.

Shipping Costs 296

Shipping Costs Shipping Consumer Information 296

Retail TouchPoints

MARCH 17, 2022

During the pandemic, the relationship between homeowners and their homes fundamentally changed, as lockdowns, social distancing guidance and quarantine protocols left many consumers with an abundance of time to stare at their own four walls. Here’s what our analysis revealed. Gen X Homeowners Making Improvements.

Improvements 306

Improvements Home Furnishings Shipping Costs Customer 306

Retail TouchPoints

AUGUST 28, 2023

billion consumers worldwide. For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. trillion in online sales. 22, 2023 briefing.

Shipping Costs 246

Shipping Costs Fulfillment Gifts Consumer 246

Ecommerce Platforms

JUNE 15, 2022

They represent a potentially dissatisfied customer, additional costs, and a loss of revenue that you had already presumed in your pocket. In fact, 92% of consumers would buy again if the return process was easy. The app was only launched in February 2022, so there aren't many online reviews yet. Analytics and Reports.

Merchant Services 192

Merchant Services Shipping Costs Shopify Shipping 192

Retail TouchPoints

APRIL 27, 2023

For example, most consumers today are concerned about carbon emissions, climate change and sustainability. Increasingly, consumers are choosing to do business with retailers and brands with values that align with theirs. In 2020, 62% of consumers had made that kind of switch.

eCommerce 289

eCommerce Shipping Costs Customer Shipping 289

Retail TouchPoints

JANUARY 20, 2022

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. But that’s only part of the story.

Shipping Costs 264

Shipping Costs Merchant Services Supplies Retail 264

Retail TouchPoints

JULY 12, 2024

For VCs backing ecommerce upstarts, exponential growth and expansion often focuses on speed and a “growth at any price” mindset. On the other hand, traditional retailers must reinvent their playbook to keep up with a customer experience driven by tech that evolves quickly enough to meet consumers’ rising expectations.

Customer Loyalty 286

Customer Loyalty Customer Shipping Costs Shipping 286

Retail TouchPoints

AUGUST 30, 2023

While several retail outlooks predict consumers are looking for deep discounts this year, retailers should strive to offer more than just deep discounts and focus on providing value in other ways to achieve long-term loyalty and keep higher profit margins. consumers spend more money on Tik Tok than any other social platform.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

AUGUST 7, 2023

After several years of declines and a host of executive switch-ups (particularly in the CEO role), Wish began a major overhaul of its business (still underway) and launched a marketing blitz to “reintroduce” itself to consumers in August 2022. The trade-off is long shipping times, another thing Wish is working hard to improve.

Shipping Costs 245

Shipping Costs Merchant Services Payment Services Shipping 245

Retail TouchPoints

SEPTEMBER 2, 2022

However, experts note that in times of economic volatility and fast-changing consumer behaviors, brands need to think strategically about their path to global growth. They also can look at marketplaces, and even the resale market, to gauge demand and determine whether they can successfully capitalize on consumer needs.

Merchant Services 324

Merchant Services Shipping Costs Channel eCommerce 324

Retail TouchPoints

AUGUST 7, 2023

The service, which debuted in November 2022, now provides message-based consultations in 34 states and video visits nationwide. Customers can use Amazon Pharmacy and get their prescription with free shipping or choose another pharmacy. “As And, they can see the cost before they start the visit.”

Shipping Costs 245

Shipping Costs Subscription Shipping Mobile 245

Retail TouchPoints

JANUARY 9, 2023

We had to ship out over 100,000 units, so it was kind of an unprecedented project in the industry just in the amount of the volume. In fact, getting the game ready to ship took nearly two years, and the company was sizing up the shipping challenges that have plagued the entire retail industry as it approached completion. “A

Games 58

Games Shipping Costs Fulfillment Shipping 58