Retail TouchPoints

JULY 9, 2024

JCPenney CIO Sharmeelee Bala revealed the critical role that the retailer’s valuable customer data will continue to play in its turnaround, which is only appropriate since “the lens we have maniacally focused on is the customer and the customer experience,” she said in an interview with Retail TouchPoints.

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Retail TouchPoints

MAY 31, 2022

With so much activity online at the height of the pandemic — during which many people gladly took to shopping online for convenience and peace of mind — retailers have a windfall of customer data that can be leveraged to deliver better and more engaging shopping experiences. Consumer behavior is constantly in flux.

Mobile 328

Mobile Customer Data Recommendation Fashion 328

Ecommerce Platforms

MAY 9, 2022

Recurly Pricing (May 2022): Everything You Need to Know. Chargebee Review and Pricing (May 2022) – Your Complete Guide. Stripe Review (May 2022): Payment Processor With Advanced Development and Clear Pricing. You can even get reports on your customer subscriptions, so you can check the profitability of your business model.

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Subscription Payment Services Merchant Services Payments 196

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. Further expansion will be guided by utilizing customer data and feedback to address specific local needs to inform future openings.

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Operations Shipping Costs Omnichannel Customer Data 296

Retail TouchPoints

SEPTEMBER 13, 2021

will surpass $1 trillion in 2022. It’s going to be one customer experience, and [shoppers] are going to want what they want, when they want it, wherever they want it.”. Double-digit growth in U.S. ecommerce is expected to continue in 2021, according to eMarketer , which also projects that digital sales in the U.S.

eCommerce 304

eCommerce White Paper Omnichannel BigCommerce 304

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Some brands, however, have not shied away from this challenge.

eCommerce 302

eCommerce Omnichannel Comparison Shopping Recommendation 302

Retail TouchPoints

SEPTEMBER 12, 2022

Owning the Entire Customer Experience. As a result, it has been able to maintain its DTC model and ensure it can keep its competitive pricing and own the entire customer experience — from delivery to installation. That’s why the ethos behind our brand is making every day feel as relaxing as Sunday morning.”.

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Social Media Shipping Costs Customer Experience Consumer 278

Retail TouchPoints

SEPTEMBER 20, 2022

The upcoming 2022 Retail Strategy & Planning Series (#RSP22), which runs Sept. Attendees will learn how to effectively integrate dynamic pricing and how to determine the best tech to support their customer experience strategy. Customer Experience. 26-30, will provide the answers.

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Webinar Omnichannel Payments Payment Services 274

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

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Customer Loyalty Customer Retail Shipping Costs 243

Optimizely

MARCH 9, 2021

Oracle NetSuite , owner of the Bronto Marketing Platform, announced the “End of Life” status of its email marketing software suite with the last day of service set for May 31, 2022. Per the company’s email published by WRAL TechWire : “Dear Customer, “We have important news to share about the Bronto Marketing Platform.

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Customer Experience Demo Customer Data Omnichannel 195

Retail TouchPoints

FEBRUARY 27, 2023

The 100 responding retail CFOs that were surveyed in October 2022 represent companies generating revenue ranging from $250 million to over $3 billion annually. Another popular move: identifying alternative or backup suppliers, chosen by 38% of respondents this year, down from 49% in 2022.

Supplies 262

Supplies Retail Customer Data Technology 262

Retail TouchPoints

JULY 24, 2023

In fact, in 2022, 55% of businesses texted their customers , according to Simple Texting. However, as of 2022, only 46% of retail shoppers were open to opting in for text messages from their favorite brands and retailers. Spamming” shoppers is a surefire way to lose customer respect and loyalty.

Small Business Retail 246

Small Business Retail Marketing Retail Social Media 246

Retail TouchPoints

AUGUST 30, 2023

Even though it has retreated from the highs of 2022, the damage has had long-term ripple effects. In fact, 37% of retailers cited losing customers due to product price increases as a significant customer loyalty challenge, while 25% identified higher customer charges for formerly free or low-cost services such as shipping and return fees.

Customer Loyalty 264

Customer Loyalty Retail Shipping Costs Financial Services 264

Retail TouchPoints

JANUARY 12, 2023

Reda quoted a 2022 KPMG consumer study revealing that while 58% know about the metaverse, only 8% have actually visited/participated ( 43% said they were likely to participate during the next 12 months ). Retail media networks on the rise: “Throughout 2022, it seemed as though a new retail media network launched every day,” Reda wrote.

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Consumer Food and Beverages Beauty and Health Toys 289

Retail TouchPoints

NOVEMBER 23, 2021

eMarketer estimates that by 2022, just one month away, the number of DTC ecommerce buyers will reach more than 103 million. Failing to do so can result in wasted investment, ineffective decision making and, worst of all, a poor customer experience that leads to churn. Establish rigor in your data collection process.

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Retail Mobile Consumer Omnichannel 279

Retail TouchPoints

OCTOBER 18, 2023

billion in 2022. Signifyd data shows that there was a 35% increase in false claims that an item never arrived in 2022 in Europe, and a 68% increase in false claims about the condition of a product. Customer data analysis: This can be carried out to detect potential networks of fraudsters working together.

Payment Services 277

Payment Services Shipping Costs Payments Shipping 277

Retail TouchPoints

DECEMBER 23, 2022

In fact, not only does discounting eat into margins, it reduces Average Order Value and Customer Lifetime Value as a result. As 2022 wraps up, it’s time for a “reset.” Prioritiz e profitability and customer experience to help retailers fight the impact of inflation.

eCommerce 261

eCommerce Shipping Costs Retail Recommendation 261

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

AUGUST 3, 2022

However, Fulop has learned that the needs of online consumers and those of in-store shoppers are very different , which is why data and insights will be especially handy in the future as more Brooklinen stores open and the brand strives to create a more localized store experience. within the next 45 days.

Jewelry 306

Jewelry Food and Beverages Omnichannel Channel 306

Retail TouchPoints

JUNE 23, 2022

In February 2022, Macy’s took the opposite tack, thwarting pressure from activist investor Jana Partners and announcing it would keep its ecommerce operations integrated within its larger business. . And governance consultant Diligent expects investor activism to increase again in 2022. This strategy could hold water.

eCommerce 289

eCommerce Omnichannel Channel Fulfillment 289

Retail TouchPoints

JANUARY 24, 2023

Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. We’re navigating [putting] ads with the customer experience, but gently; [we want it to be] additive to the customer experience.” — Aaron Dunford, Sr.

Food and Beverages 279

Food and Beverages BigCommerce Home Furnishings PayPal 279

Retail TouchPoints

DECEMBER 28, 2021

will surpass $1 trillion in 2022. If you don’t have checkout that’s really fast, if you don’t have great customer service just in case anything goes wrong and if your logistics and operations aren’t sound, then people are not going to be happy and/or they’ll just not shop with you again.

eCommerce 279

eCommerce Omnichannel Fulfillment Order Fulfillment 279

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Social Media 279

Social Media Multi-channel Customer Loyalty Shopify 279

Ecommerce Platforms

JANUARY 27, 2022

Multiple methods of collecting customer data. HubSpot Marketing Hub Review (Jan 2022) – The Ultimate Guide. HubSpot Pricing (Jan 2022): The Ultimate Guide to HubSpot's Products and Pricing Plans. HubSpot Alternatives (Jan 2022): Which are The Best Solutions. Best Live Chat Apps for Shopify (Jan 2022).

Live Chat 104

Live Chat Merchant Services Omnichannel Shopify 104

Retail TouchPoints

APRIL 5, 2024

consumers shop online, according to 2022 statistics ; 79% of shoppers shop at least once per month, with 22% doing so once a week, 27% once every two weeks and 29% once per month. Meanwhile, online casino gamers spend about three hours per day immersed in the activity.” Contrast that to retail. About four in five U.S.

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Retail Games Multi-channel Leisure 312

Retail TouchPoints

MARCH 9, 2023

Hawkins — who was hired in February 2022, just one month after former Paper Source CEO Winnie Park was appointed to lead the brand — is central to that effort. “We’ve The goal was to enable fast, secure transactions across all devices (critical for Forever 21’s mobile-first customer base). said Hawkins.

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Omnichannel Social Media Mobile Channel 279

Ecommerce Platforms

APRIL 5, 2022

Shopify POS Review (Apr 2022): Is it the Best Point of Sale System & Retail POS? Shopify Pricing Plans (Apr 2022): Which Shopify Plan is Best for You? The whole experience is very simple and straightforward. Square POS Reviews: Everything You Need to Know (Apr 2022). TouchBistro POS Reviews for 2022.

POS 104

POS lightspeed Payment Services Point of Sale 104

Retail TouchPoints

AUGUST 19, 2024

A backlash soon followed as customers felt spooked by the sense that they were under surveillance from companies they once trusted. Privacy and customer satisfaction are now closely intertwined. America’s retail giants should anticipate that other states will follow suit and transition to less invasive, more granular data models.

Retail 306

Retail Customer Loyalty Consumer Social Media 306

GetElastic

APRIL 28, 2022

The world of digital commerce is constantly changing, and with the rapid shift to online retailing as a result of the COVID pandemic, 2022 promises to be no different. As DTC businesses continue to prioritize digital commerce experiences, brands are facing more market competition than ever. In 2021, U.S. What is DTC eCommerce?

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Retail TouchPoints

NOVEMBER 30, 2022

LaFleur began with the September 2022 opening of a 550-square-foot store on the Upper East Side of Manhattan. Our Upper East Side location fit these criteria, and we knew from existing customer data and response to our out-of-home brand activations in the area that our customer was in the neighborhood and excited to shop with us.

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Customer Shipping Events Clothing 278

Groove

APRIL 29, 2022

It’s 2022, and people are using their cell phones now more than ever before. From your eCommerce platform to your CRM and third-party apps, it’s critical that all channels integrate together to create the best customer experience possible. It helps to create a stronger customer experience. What is SMS Marketing?

Merchant Services 195

Merchant Services Marketing Shopping Carts Shipping Costs 195

Ecommerce Platforms

DECEMBER 27, 2021

There’s access to a range of behavioral email campaign tools, so you can build custom experiences for your audience. Mailchimp ensures you have you need to benchmark your email outcomes and improve your cost-effective campaigns over time with customer data. You can even use suggested campaigns as a beginner.

Live Chat 104

Live Chat Multi-channel Subscription Arts 104

GetElastic

MAY 20, 2022

Successful brands create demand for their products by speaking to customers shared beliefs, lifestyles, and goals. Map the customer’s buying journey from end-to-end with specific touchpoints. Monitor customer data and respond to it with testing and engagement. Optimize the experience for all devices.

eCommerce 60

eCommerce Payment Services Social Media Demo 60

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

The transition to digital marketing has accelerated over the past two years, and the customer experience has improved dramatically. Now, consolidating gains can help retailers focus on the customer experience to improve loyalty and potentially capture new markets. First-Party Data Marketing Is The New Norm.

Payment Services 98

Payment Services Small Business Retail Marketing Retail 98

Pivotree Blog

NOVEMBER 7, 2024

increase from 2022, and 51.8% Use AI to generate engaging, personalized content that resonates with your audience, and to streamline the onboarding of new products by automating data entry and classification tasks. Look at 2023. Consumers spent $38 billion USD during these five days alone, a 7.8% inflation rate.

Shipping Costs 52

Shipping Costs Games Order Fulfillment Fulfillment 52

Kibo

DECEMBER 8, 2022

To help business leaders evaluate order management systems, Forrester released its Order Management System Landscape, Q4 2022 overview. This follows our earlier announcement of bring named the only Leader in The Forrester Wave : B2C Commerce Solutions, Q2 2022. And we’re thrilled to be listed as a notable vendor in the report! .

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Management B2B B2C Fulfillment 62

Retail TouchPoints

JULY 22, 2022

And even as other players are seeing sales and visits slip as the pandemic ecommerce boom wanes, shopper traffic on ShopStyle increased 11% YoY in April 2022, and brands’ investment in the platform is up 47% so far this year. million loyalty members.

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Fashion Arts eCommerce B2B 290