Forrester eCommerce

JANUARY 17, 2024

We asked over 39,000 Canadian consumers in our annual Customer Experience Benchmark Survey about their likelihood to recommend brands that they interacted with in the past 12 months, using the standard NPS […]

Customer Experience 293

Customer Experience Recommendation Consumer Customer 293

Smile.io

FEBRUARY 2, 2024

has the world’s largest loyalty dataset, with 100,000 merchants.    For this report, we analyzed over 100,000 merchants in 148 countries over two years and compared various metrics from 2023 to the previous year in 2022.  Our goal is enterprise loyalty made easy Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 92

Customer Loyalty eCommerce Customer Merchant Services 92

Forrester eCommerce

NOVEMBER 8, 2022

How well did US financial services firms rank in terms of customers’ trust in 2022? Our new research reveals the scores and rankings of 54 US brands across auto and home insurance, banking, credit card issuers, and investment firms, analyzed as part of Forrester’s US Financial Services Trust Index, 2022.

Financial Services 195

Financial Services Customer Banking Customer Loyalty 195

Forrester eCommerce

DECEMBER 29, 2023

New analyses from Forrester's Customer Experience Benchmark Study reveals subdued customer advocacy continues in 2023 as fewer brands have significant improvements and more brands have significant drops in Net Promoter Score℠ (NPS) compared to 2022.

Improvements 259

Improvements Customer Experience Customer Customer Loyalty 259

Forrester eCommerce

AUGUST 8, 2022

Results from the US CX Index 2022 show that some retailers were able to strengthen their base of devoted (and highly profitable) customers. Learn more, and how you can do the same.

Retail 195

Retail Customer Customer Loyalty Customer Experience 195

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. Even though it has retreated from the highs of 2022, the damage has had long-term ripple effects.

Customer Loyalty 251

Customer Loyalty Retail Shipping Costs Financial Services 251

Korona

FEBRUARY 2, 2022

Many companies now spend incredible amounts of time and money on improving their customer service and the overall customer experience at their store, whether it be online or brick-and-mortar. But there is a distinct difference between customer service and customer experience. And few are aware of this.

Customer Experience 52

Customer Experience Customer POS Retail 52

Forrester eCommerce

OCTOBER 27, 2021

In 2022, consumers will continue testing new ways to fulfill their needs with an eye towards long-tail pandemic disruption. In the process, their new behaviors will create new economies.

Consumer 195

Consumer Fulfillment Customer Loyalty Customer Experience 195

Retail TouchPoints

APRIL 7, 2022

She will oversee the retailer’s marketing, advertising and customer experience initiatives as well as lead the development and execution of Mattress Firm’s brand strategy and develop a forward-thinking media strategy. Her broad experience and strong functional expertise will help us further evaluate our marketing function.”.

Marketing 284

Marketing Customer Loyalty Customer Experience Supplies 284

Retail TouchPoints

MARCH 29, 2022

The 2022 Connected Consumer Series featured industry experts, thought leaders and practitioners prepared to share their wisdom with their peers, and spotlighted powerful examples from FILA, Lidl, Patagonia and other businesses. Why the Non-Purchaser Might be Your Most Important Customer. View the session on demand.

Payment Services 211

Payment Services Merchant Services Omnichannel Consumer 211

Ecommerce Platforms

JUNE 15, 2022

As we just hinted at, Return Rabbit streamlines the customer's returns and refund experience. The app was only launched in February 2022, so there aren't many online reviews yet. Brand consistency is essential for building customer loyalty. About Return Rabbit – How it Works. Brand Your Returns and Exchanges.

Merchant Services 192

Merchant Services Shipping Costs Shopify Shipping 192

Smile.io

DECEMBER 14, 2021

It’s time to celebrate the brands that made shopping with them a top-notch experience. It’s time to announce the top customer loyalty programs of the year! Whatare the top customer loyalty programs of the year? This lets customers save points up for a big purchase or use just a few for a little discount.

Customer Loyalty 79

Customer Loyalty Customer Shipping Costs Outdoor 79

Retail TouchPoints

SEPTEMBER 9, 2022

18-19, 2022, at Convene One Liberty Plaza in New York City. The agenda is designed to hit on all the core issues surrounding this space, from cybersecurity to finance and customer experience. CEOs, CIOs, CFOs and other executives involved in Web 3.0,

Customer Loyalty 262

Customer Loyalty Consumer Goods Customer Experience Technology 262

lateshipment

SEPTEMBER 16, 2022

How E-commerce Businesses Can Have a Great Festive Season in 2022. Also, this year, experts are still hopeful of holiday retail and e-commerce sales increasing over 2021 numbers despite inflation putting a burden on customers’ spending. Focus on providing memorable post-purchase experiences. Feel free to check it out. .

eCommerce 130

eCommerce Merchant Services Shipping Costs Social Media 130

GetElastic

APRIL 28, 2022

The world of digital commerce is constantly changing, and with the rapid shift to online retailing as a result of the COVID pandemic, 2022 promises to be no different. As DTC businesses continue to prioritize digital commerce experiences, brands are facing more market competition than ever. In 2021, U.S. What is DTC eCommerce?

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Retail TouchPoints

APRIL 14, 2023

Walmart’s digital sales have risen steadily since then, including 12% annual growth in fiscal 2022, and it has recently expanded its online offerings to include an ecommerce site and customer experience aimed at SMBs as well as an overall revamp of its digital storefront with an emphasis on discovery. 28, 2023, fell 14% to $514.3

Omnichannel 224

Omnichannel Customer Loyalty Operations Definition 224

iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Forrester eCommerce

APRIL 11, 2022

Emotion is key to delivering differentiated customer experiences that drive brand loyalty. Join me at CX APAC to learn more.

Customer Experience 195

Customer Experience Customer Customer Loyalty 195

Forrester eCommerce

JUNE 27, 2022

Consumer behaviors and ambitions caused enterprises and brands to innovate in new ways to sustain engagement with their customers, helping them cope through disruption while delivering positive experiences that ease their daily lives. Recently, Forrester released its US Customer […].

Technology 367

Technology Consumer Customer Customer Loyalty 367

Retail TouchPoints

SEPTEMBER 11, 2023

As the name implies, experiential retail initiatives aim to turn a transaction into an experience for the customer. The goal is to improve engagement, customer loyalty and the bottom line. To truly bring immersive experiences to life, retailers need to examine their tech stack closely.

Technology 236

Technology Point of Sale Customer Experience Customer Loyalty 236

Retail TouchPoints

SEPTEMBER 16, 2022

to fortify its brick-and-mortar traffic was implemented following initiatives such as the August 2022 announcement that the retailer would roll out 200 fast electric vehicle (EV) chargers at locations across the country by the end of 2023. In May 2022, IKEA franchisor Ingka Group revealed its plan to invest more than €3 billion ( $3.16

Home Furnishings 226

Home Furnishings Workshop Customer Loyalty Events 226

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 218

Shipping Costs Improvements Live Chat Retail 218

GetElastic

APRIL 7, 2022

Shoptalk was back in 2022, a four-day event that's has been dubbed the 'biggest retail conference of the year.' On the show floor, we enjoyed hosting some fireside chats with our fabulous customers Serena & Lily, Pella, and Deckers Brands at our booth. 3) Customer Loyalty is Evolving. What We Heard on The Show Floor.

Customer Loyalty 147

Customer Loyalty Channel Events Technology 147

365 Retail

MAY 5, 2023

The number of retailers who identified the provision of customer support tools, including ‘Where is my order’ (WISMO) data and tracking push notifications, as a key business benefit increased +26% YOY from January 2022.

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

Ecommerce Platforms

APRIL 5, 2022

Shopify POS Review (Apr 2022): Is it the Best Point of Sale System & Retail POS? Shopify Pricing Plans (Apr 2022): Which Shopify Plan is Best for You? The whole experience is very simple and straightforward. Square POS Reviews: Everything You Need to Know (Apr 2022). TouchBistro POS Reviews for 2022.

POS 104

POS lightspeed Payment Services Point of Sale 104

iQmetrix

JANUARY 17, 2022

If you want to build customer loyalty, you need to focus on the customer experience. In today’s highly competitive marketplace, shoppers have more and more options, making it harder than ever to attract customers and create loyalty. This is as true in wireless retail as it has ever been.

Customer Loyalty 26

Customer Loyalty Customer Customer Experience Retail 26

Retail TouchPoints

JULY 24, 2023

Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort. In fact, in 2022, 55% of businesses texted their customers , according to Simple Texting. Raman began his career working on the Human Genome Project at the Dept.

Small Business Retail 222

Small Business Retail Marketing Retail Social Media 222

Forrester eCommerce

SEPTEMBER 19, 2023

Forrester’s Financial Services Customer Trust Index (FS Trust Index) revealed that customer trust in US financial services firms in 2023 was relatively weak and largely unchanged from 2022. Only US banks managed a measurable improvement in average trust scores, and even that […]

Financial Services 433

Financial Services Banking Improvements Management 433

365 Retail

DECEMBER 12, 2022

in November 2022. 3) Customers will demand more in return for their loyalty. Showrooming” (visiting stores but purchasing online) has been around for a while, but the “webrooming” (browsing online and purchasing in store) experience is something that’s set to take shape next year.

Customer Loyalty 57

Customer Loyalty Consumer Customer Multi-channel 57

lateshipment

MAY 26, 2022

As an ecommerce brand, you put a lot of time and effort into your customer experiences (CX) to make them hit buy. The warehouse to your customer’s doorstep is only 50% of the order experience. The post Post-Purchase CX : 8 Strategies to Implement in 2022 appeared first on Lateshipment.com Blog.

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer 130

Retail TouchPoints

AUGUST 6, 2024

By understanding how these brands approach targeted advertising and sales tactics, legacy ecommerce retailers can modify their own strategies to achieve a higher level of customer engagement. in Sept 2022. User data may also be paired with artificial intelligence to enhance the customer experience.

eCommerce 228

eCommerce Social Media Fashion B2C 228

Retail TouchPoints

NOVEMBER 10, 2022

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. We’re also supporting convenience, for example with the September 2022 addition of free shipping for all Beauty Insider members. RTP: Sephora is known for having a rich customer experience.

Consumer 209

Consumer Gifts Customer Experience Multi-channel 209

Retail TouchPoints

AUGUST 19, 2024

This can be done through the effective use of granular data, which will in turn help retailers maintain customer loyalty and keep their revenues steadier, regardless of fluctuations in national consumer spending rates. Privacy and customer satisfaction are now closely intertwined.

Retail 292

Retail Customer Loyalty Consumer Social Media 292

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Social Media 263

Social Media Multi-channel Customer Loyalty Shopify 263

Retail TouchPoints

JUNE 8, 2023

Nearly half ( 49% ) of global CEOs in a 2022 PwC survey said that technology disruptors like AI, the metaverse and blockchain will impact profitability over the next 10 years. Finally, several sessions will reveal how Web3 can support brands in their quest to solidify customer loyalty.

Technology 242

Technology Customer Loyalty Omnichannel Consumer 242

Retail TouchPoints

JULY 20, 2022

In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before.

Supplies 292

Supplies Shipping Costs Customer Loyalty Technology 292

RetailMinded

OCTOBER 6, 2022

Stressing that their goal is to “simplify the e-commerce experience,” Shoprunner aims to give a holistic and honest view to their customers thanks to a solution that stems from customer loyalty and integrates with Salesforce Commerce Cloud Order Management System. Store Optimization Should Include Employee Optimization .

Retail 52

Retail Customer Loyalty eCommerce Merchant Services 52