Retail TouchPoints

NOVEMBER 6, 2023

However, there is some good news for brick-and-mortar retail and malls: Coresight Research recently reported that foot traffic at top-tier malls was up 12% on average in 2022 compared to pre-pandemic 2019 levels, while traffic at lower-tier malls was up 10%. billion, a 3% increase over the same quarter in 2022.

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Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. And 64% of all consumers have purchased a virtual good or taken part in a virtual experience or service in the past year.”. Prediction 2: Operational Excellence will Help Omnichannel Retailers Stand Apart.

Omnichannel 289

Omnichannel Toys Shipping Costs Mobile 289

Retail TouchPoints

JUNE 13, 2022

has fortified its omnichannel functionalities with same-day BOPIS, ship-from-store and pre-order offerings, deploying a new order management system (OMS) from HotWax Commerce. We are thrilled to be working with the Steve Madden team on their omnichannel journey,” said Anil Patel, CEO of HotWax Commerce in a statement. “We

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Retail TouchPoints

JULY 18, 2024

Additionally, the fact that so many customers are conducting research on their own devices while in-store “creates a barrier,” he added, noting that customers may feel that the store’s CX “is worse than what I get on my phone.” The company was able to put that into practice with its deployment of Manhattan solutions at Reebok in 2023.

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Customer Experience Customer Retail Workshop 278

Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. Connect customers and employees for a delightful digital experience. Great digital experiences are not delivered in silos.

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Retail Omnichannel eCommerce Fulfillment 298

Retail TouchPoints

MAY 3, 2023

The store growth builds on the 139 locations opened or remodeled in 2022 , which Aldi credited as contributing to the 9.4 million new customers the grocer attracted that year. The off-price grocer also has been expanding its omnichannel options through a partnership with DoorDash launched in February 2023. in a statement.

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Omnichannel Customer Experience Improvements Customer 272

Retail TouchPoints

DECEMBER 1, 2021

Brick-and-mortar stores, once eager to let shoppers back inside their four walls, were met with the start-and-stop of in-person shopping habits, local health restrictions and the pressure to maintain omnichannel availability for in-store and online shopping. But it’s not just COVID-related challenges that are putting stress on the market.

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Shipping Costs Shipping Small Business Retail eCommerce 305

Retail TouchPoints

JANUARY 30, 2025

From 2018 to 2022, companies that embraced digital leadership saw average annual shareholder returns of 8.1% , compared to 4.9% But delivering a great customer experience hinges on more than just strategyit requires seamless user experiences (UX) at every touch point.

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Customer Experience Technology Customer Loyalty B2B 256

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

Shipping Costs 287

Shipping Costs Payment Services Merchant Services Payments 287

Forrester eCommerce

DECEMBER 1, 2021

In 2022, “anywhere commerce” will be the mantra as brands invest in tech to meet buyers in every possible shopping moment.

Technology 367

Technology Customer Experience Omnichannel Customer 367

Retail TouchPoints

NOVEMBER 9, 2021

The retailer already has phased in the $15 per hour minimum wage across several markets and plans to hit this target nationally for both new and current associates by May 2022. The retailer has partnered with Guild Education , an education and upskilling platform, to build the program. “As

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Books Omnichannel Retail Customer 299

Retail TouchPoints

DECEMBER 23, 2024

The fashion retailer celebrated its one-year Meta-versary in 2022 with the launch of The F21 Metaverse Collection , a real-life collection based on the virtual beanie it sold in its Roblox store, Forever 21 Shop City , which garnered a lot of buzz and even more sales. Beauty Photo credit: E.l.f. Beauty E.l.f.

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X-cart Payments Fashion Games 278

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

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Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

MAY 10, 2022

The retailer is aiming to make itself accessible for customers whenever and wherever they want to interact with IKEA by expanding the availability of omnichannel services. The investments will create a more immersive IKEA experience and support growing demand for home deliveries. dubbed studios.

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Omnichannel Shipping Costs Operations Books 288

Retail TouchPoints

AUGUST 11, 2022

With previous experience at Amazon and Starbucks, Sheriff has been tasked with expanding Parachute’s physical presence as it simultaneously expands into new categories — from bath to furniture and even loungewear. Parachute plans to double its physical store footprint and reach 30 operational stores by the end of 2022.

Omnichannel 278

Omnichannel Social Media Arts Channel 278

Retail TouchPoints

MARCH 9, 2023

Hawkins — who was hired in February 2022, just one month after former Paper Source CEO Winnie Park was appointed to lead the brand — is central to that effort. “We’ve We don’t have an issue with awareness; our customer knows who we are, and if we have the products she’s looking for, she interested.

Omnichannel 279

Omnichannel Social Media Mobile Channel 279

Retail TouchPoints

MARCH 28, 2022

At the end of February 2022, the company made a significant mark on the Big Apple, opening a 7,974-square-foot flagship in SoHo. RTP: What are MINISO’s brick-and-mortar goals for 2022? Liu: In 2022, MINISO will continue to expand our footprint in North America. That’s why it’s actually a good time for us to expand.

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Omnichannel Toys Supplies eCommerce Platforms 246

Retail TouchPoints

NOVEMBER 13, 2023

The sub-brand is in 1,000 Walmart stores and, as a result, has doubled in growth from 2022 to 2023. Above all, a best-in-class omnichannel experience is paramount to obtaining and retaining customers ,” said Kelly Hallinan, SVP of Emerging Channels for Brooklinen in an interview with Retail TouchPoints. “

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Omnichannel B2B Channel Customer 278

Retail TouchPoints

JUNE 9, 2022

“The Home Depot made early investments in providing omnichannel shopping experiences, and these digital and physical assets continue to guide our strategic priorities,” said Melanie Babcock, VP of Integrated Media at The Home Depot in a statement.

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Omnichannel Customer Experience Customer Data Improvements 275

Retail TouchPoints

JANUARY 4, 2022

With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. Today, it can be anything from a digital Costco card to an immersive VR experience.

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Omnichannel Consumer Channel Toys 336

Retail TouchPoints

MARCH 29, 2022

The 2022 Connected Consumer Series featured industry experts, thought leaders and practitioners prepared to share their wisdom with their peers, and spotlighted powerful examples from FILA, Lidl, Patagonia and other businesses. Why the Non-Purchaser Might be Your Most Important Customer. View the session on demand.

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Payment Services Merchant Services Omnichannel Consumer 245

Retail TouchPoints

MARCH 6, 2025

Sampath shared with Retail TouchPoints how employee compensation was the unlock that returned the business to growth, and why he doesnt believe in pursuing omnichannel perfection. Introduced in 2022, Total by Verizon stores now number close to 1,300 and that will nearly double this year, said Sampath.

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Omnichannel Small Business Retail Telecommunications Consumer 179

Retail TouchPoints

NOVEMBER 22, 2024

Initially launched in April 2022, Feel House is a multi-sensory retail experience where “self-expression [is] comfortable for all.” Fuzzy boots and slippers aside, the brand is embracing all things comfy and cozy by bringing back its popular Feel House concept — this time with Grammy Award-nominated artist Post Malone.

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Arts Apparel Fashion Management 278

Retail TouchPoints

MAY 4, 2023

. “Experimentation and innovation with an eye on improving the customer experience is at the heart of everything we do at Wayfair,” said Fiona Tan, CTO of Wayfair in a statement. “Wayfair strongly believes in meeting our customers where they want to shop, whether online or in-person. billion , down 7.3%

Technology 305

Technology Customer Experience Omnichannel Improvements 305

Retail TouchPoints

OCTOBER 31, 2024

Since its first venture in 2022, the brand has had various successful experiences under its belt, including the PlayPrints Simulator. Clarks is one brand that has embraced Roblox as a destination for community-building as well as product engagement.

Games 278

Games Accessories Fashion Apparel 278

Retail TouchPoints

DECEMBER 22, 2022

Under Armour has appointed Marriott International President Stephanie Linnartz as its President, CEO and member of its board of directors following a search that began in May 2022. 27, 2023, succeeding Patrik Frisk, the former President, CEO and member of the board of directors who stepped away from the role in June 2022.

Omnichannel 289

Omnichannel Technology Operations Customer Experience 289

Retail TouchPoints

APRIL 22, 2022

Good news: you can satisfy your curiosity on these and dozens of other topics in one place, the 2022 Retail Innovation Conference & Expo , coming up May 10-12 at McCormick Place in Chicago. Ecommerce executives need to be concerned with what happens when shoppers visit a brick-and-mortar store to check out an item in person.

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Workshop Omnichannel Arts Fulfillment 327

Retail TouchPoints

JULY 20, 2022

A new research report conducted by UPS Capital, Personalized Shipping Experiences: The Next Frontier for eCommerce , shows that personalized shipping experiences have emerged as the next frontier for SMB retailers looking to provide an excellent customer experience in the wake of these supply chain disruptions.

Shipping Costs 339

Shipping Costs Shipping Merchant Services Payment Services 339

Retail TouchPoints

JANUARY 30, 2023

The plan to merge the two programs was first unveiled at the company’s 2022 Investor Day in March 2022 as part of the retailer’s larger strategy to provide support for the “ whole health journey ” of pets. We are defining the future of pet parenting in an incredibly high growth and economically resilient category.” . ” .

Omnichannel 302

Omnichannel Subscription Supplies Customer Experience 302

Retail TouchPoints

SEPTEMBER 27, 2022

1, 2022, Walmart will introduce: An extended Holiday Guarantee returns period allowing customers to return eligible purchases made on or after Oct. 1, 2022, through Jan. The retailer’s new returns processes and expanded inventory are part of Walmart’s strategy to bolster its omnichannel offerings ahead of the holidays.

Toys 330

Toys Omnichannel Electronics Gifts 330

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Some brands, however, have not shied away from this challenge.

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eCommerce Omnichannel Comparison Shopping Recommendation 302

Retail TouchPoints

APRIL 21, 2023

JCPenney has named Katie Mullen, who previously served as the retailer’s Chief Digital Officer (CDO), as its new Chief Customer Officer. She will continue to oversee ecommerce strategy and omnichannel development, with an added emphasis on customer marketing, engagement, analytics and more.

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Customer Omnichannel Technology Customer Experience 264

Retail TouchPoints

JANUARY 10, 2023

Additionally, Amazon is adding a new feature to the Buy with Prime package that will enable merchants to display ratings and reviews from Amazon customers on their own online stores. Launched in April 2022 , Buy with Prime is Amazon’s answer to the growing success (and power) of the third-party merchants that sell on its site.

Merchant Services 299

Merchant Services BigCommerce Payment Services Payments 299

Retail TouchPoints

DECEMBER 11, 2024

See the closure of Amazon Style ; the 2022 closure of all Amazon 4-star , Books and Pop Up stores; and the Amazon Go pullback and pause.) New Fresh builds were put on an indefinite hold in 2023, and some stores were shuttered as Amazon executed what Coresight Research described as a brick-and-mortar retreat to grocery.

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Retail Electronics POS Other 284

Retail TouchPoints

OCTOBER 27, 2022

“Receiving the medical support pets need throughout their lives is critical for both pets and their families,” said Jenny Wolski, SVP of Omnichannel Customer Experience at Petco in a statement. Coverage will include preventative measures, including vaccination services, and unexpectedly needed medical care.

Supplies 274

Supplies Omnichannel Customer Data Customer Experience 274

Retail TouchPoints

MAY 9, 2022

DTC ecommerce solution provider ESW will acquire Scalefast , an end-to-end ecommerce company, in a deal that is expected to close by mid-year 2022. Together, ESW and Scalefast will serve customers in more than 200 markets.

Payment Services 289

Payment Services Payments Electronics Omnichannel 289

Retail TouchPoints

NOVEMBER 29, 2022

Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores. Lowe’s kicked off the transition to the market delivery model in 2021 in its Florida and Ohio Valley regions. During the call on Nov.

Supplies 302

Supplies Fulfillment Omnichannel Customer Experience 302