Retail TouchPoints

JANUARY 29, 2024

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. Another indication of this change is that the number of retailers providing dedicated space for order prep also dipped between 2022 and 2023, from 60% down to 43%.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

APRIL 4, 2022

We expect to see some pandemic-era commerce developments continue with some new twists, and we’re watching some emerging commerce trends that may go strong beyond 2022 — all with the goal of creating richer, more engaging customer experiences and stronger bonds between customers and brands.

B2C 328

B2C B2B Supplies Conversion Optimization 328

Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. Retailers may want to consider having regular in-store pop-ups and experiences in the months leading up to the holidays. But so far, consumers are focused on the price changes in categories like groceries (88%) and gas (69%).

Omnichannel 289

Omnichannel Toys Shipping Costs Mobile 289

Retail TouchPoints

JULY 12, 2024

For VCs backing ecommerce upstarts, exponential growth and expansion often focuses on speed and a “growth at any price” mindset. On the other hand, traditional retailers must reinvent their playbook to keep up with a customer experience driven by tech that evolves quickly enough to meet consumers’ rising expectations.

Customer Loyalty 286

Customer Loyalty Customer Shipping Costs Shipping 286

lateshipment

AUGUST 8, 2022

E-commerce, particularly shipping and delivery has taken a toll since the 2020 holiday season. How Will the 2022 Holiday Season Be Different? as of June 2022 , the worst since November of 1981, leading to resources such as oil and gas getting really expensive. How You Can Prepare for The 2022 Holiday Season.

eCommerce 130

eCommerce Shipping Costs Shipping Gifts 130

Retail TouchPoints

MARCH 22, 2023

Gamestop reported its first quarterly profit in two years for Q4 2022, which ended Jan. million , down significantly from the $915 million in hand at the close of Q4 2022. million , down significantly from the $915 million in hand at the close of Q4 2022. The retailer reached net income of $48.2 billion from $2.25

Shipping Costs 276

Shipping Costs Games Operations Shipping 276

Ecommerce Platforms

JUNE 15, 2022

They represent a potentially dissatisfied customer, additional costs, and a loss of revenue that you had already presumed in your pocket. As we just hinted at, Return Rabbit streamlines the customer's returns and refund experience. The app was only launched in February 2022, so there aren't many online reviews yet.

Merchant Services 192

Merchant Services Shipping Costs Shopify Shipping 192

Retail TouchPoints

SEPTEMBER 25, 2023

Goldsby, who discussed supply chain issues with Retail TouchPoints in May 2022 , shared his thoughts on ways the industry can make supply chains both more reliable and cost-effective moving forward. Retailers need to be very aware, if not outright cautious, about giving in-stock guarantees, because it’s exorbitantly expensive.

Supplies 306

Supplies Shipping Costs Fulfillment Customer Experience 306

Retail TouchPoints

NOVEMBER 30, 2023

ParcelLab is not just a vendor, but a partner,” said Breanna Moreno, VP of Customer Experience at True Classic in a statement. Centralized, real-time customer analytics provided by ParcelLab have been invaluable in driving future business strategy and creating a fully personalized experience for our growing customer base.”

Shipping Costs 264

Shipping Costs Shipping Customer Experience Information 264

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

AUGUST 7, 2023

After several years of declines and a host of executive switch-ups (particularly in the CEO role), Wish began a major overhaul of its business (still underway) and launched a marketing blitz to “reintroduce” itself to consumers in August 2022. The trade-off is long shipping times, another thing Wish is working hard to improve.

Shipping Costs 245

Shipping Costs Merchant Services Payment Services Shipping 245

Retail TouchPoints

APRIL 1, 2024

But after a lackluster IPO in 2020 , the company retreated from the public market just two years later when it was acquired by private equity firm Durational Capital Management in 2022. Joe Megibow: The theme that’s driven me across all these companies is they’ve all genuinely been laser-focused on the customer experience.

Shipping Costs 261

Shipping Costs Customer Channel Consumer 261

Ecommerce Platforms

MARCH 3, 2022

Whether your company is in Canada or you'd like to ship to Canadian customers, it's important to find a Canada-focused fulfillment service that provides fast shipping, high-quality storage environments, and affordable rates. We cover everything from pricing to locations, and services to software features. Advantages.

Shipping Costs 104

Shipping Costs Merchant Services Fulfillment Shipping 104

Retail TouchPoints

AUGUST 7, 2023

The service, which debuted in November 2022, now provides message-based consultations in 34 states and video visits nationwide. Customers can use Amazon Pharmacy and get their prescription with free shipping or choose another pharmacy. “As And, they can see the cost before they start the visit.”

Shipping Costs 245

Shipping Costs Subscription Shipping Recommendation 245

lateshipment

SEPTEMBER 7, 2023

Thus, in this blog, we’ll explore why early preparation is necessary and in order to help you get started, provide you with a comprehensive holiday schedule in the form of a marketing calendar and information on shipping deadlines for the 2023 season. Building excitement and anticipation among your customers takes time.

Shipping Costs 130

Shipping Costs Shipping eCommerce Marketing 130

Retail TouchPoints

MAY 26, 2022

With supply chain challenges come the higher costs feeding inflation, which is itself a double-edged sword. Inflation can certainly reduce demand as prices rise, but it also can encourage consumers to buy now before prices go up even higher. How are the supply chain challenges we’ve been seeing contributing to rising prices?

Supplies 290

Supplies Shipping Costs Consumer Definition 290

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. The 2022 survey also found that a company’s environmental practices were a deciding factor for 78% of consumers.

Shipping Costs 289

Shipping Costs eCommerce Customer Shipping 289

lateshipment

SEPTEMBER 23, 2022

At the same time, Cyber Monday is known for low prices on tech-related merchandise, like smartphones, laptops, TVs, gaming consoles, and VR devices. Therefore, the best opportunity to bring in more customers to your store, positively impact them, and ultimately increase profit margins is now. Set definitive BFCM KPIs.

eCommerce 130

eCommerce Shipping Costs Payment Services Gifts 130

Retail TouchPoints

DECEMBER 16, 2022

But as ecommerce has become a more prominent contributor to retailers’ bottom lines, and the cost of doing business online gets more expensive (think rising shipping costs and increasing returns), the mere existence of an ecommerce operation is no longer enough — retailers now have to find a way to make money online.

eCommerce 321

eCommerce Shipping Costs Merchant Services Customer Experience 321

Retail TouchPoints

JANUARY 20, 2022

Those disruptions, and their ripple effects on shipping, distribution and warehousing, are expected to continue for months to come and into 2022, meaning that decentralization will remain a core strategy for ensuring business continuity. They’re the essential expenses that effectively set the table for conducting any retail business.

Shipping Costs 264

Shipping Costs Merchant Services Supplies Retail 264

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. Retail TouchPoints (RTP): You began in your post at JCPenney in 2022. Bala: It’s all starting with data cleansing.

POS 279

POS Department Stores Payment Services Point of Sale 279

lateshipment

MAY 26, 2022

As an ecommerce brand, you put a lot of time and effort into your customer experiences (CX) to make them hit buy. The warehouse to your customer’s doorstep is only 50% of the order experience. The CX journey continues post-purchase with shipping, tracking, delivery, returns, reviews, and more.

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer 130

lateshipment

AUGUST 16, 2021

The other is being aware of the important dates and deadlines associated with shipping carriers and important eCommerce events. Data like important shipping dates, popular products on particular days, effective short-term marketing techniques, and sales data. As a retailer, getting holiday spend insights is just one-half of the game.

Shipping Costs 130

Shipping Costs Shipping Marketing Small Business Retail 130

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. Under Yan’s tenure the company has reduced shipping times dramatically and signed a new partnership with ShipSage to speed up U.S.

Shipping Costs 338

Shipping Costs Consumer Supplies Shipping 338

Retail TouchPoints

MAY 17, 2023

The investor has stated that Dollar General lacks “adequate systems” to handle challenges caused by supply chain disruptions and shipping delays, particularly unpredictable shipments and influxes of inventory, due to its poor worker retention rate. The off-price retailer has taken some steps to address complaints about pay.

Shipping Costs 277

Shipping Costs Supplies Shipping Customer Experience 277

lateshipment

SEPTEMBER 16, 2022

How E-commerce Businesses Can Have a Great Festive Season in 2022. Also, this year, experts are still hopeful of holiday retail and e-commerce sales increasing over 2021 numbers despite inflation putting a burden on customers’ spending. Focus on providing memorable post-purchase experiences. Feel free to check it out. .

eCommerce 130

eCommerce Merchant Services Shipping Costs Social Media 130

Retail TouchPoints

SEPTEMBER 2, 2022

It could come from style, it could come from price point or it could come from assortment.”. When reaching out, use the right channels to foster a positive customer experience. There are solutions in the market that help merchants manage these fees and adapt their pricing and shipping fees appropriately.

Merchant Services 324

Merchant Services Shipping Costs Channel eCommerce 324

Retail TouchPoints

JULY 20, 2022

In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before.

Supplies 306

Supplies Shipping Costs Customer Loyalty Technology 306

Retail TouchPoints

JULY 3, 2024

A Fast Move into 1,200 Walmart Stores Monica Royer Following a “single email outreach from Walmart” that Royer received in August 2022, the brand “delivered an initial $10 million business to Walmart that launched in February 2023 in about 1,200 of their stores,” she said. How do we think about ourselves?

Shipping Costs 264

Shipping Costs Gifts Retail Drop Ship 264

ROI Revolution

JANUARY 12, 2022

Published January 12, 2022. What digital strategies should retail marketing professionals implement in 2022 for scalable success? In this article, we’ll dive into some unique problem-solving opportunities as well as industry predictions for 2022 to help you dive into the new year with confidence. Consumer Privacy.

Shipping Costs 78

Shipping Costs Marketing eCommerce Social Media 78

lateshipment

DECEMBER 2, 2022

Your fellow e-commerce businesses, shipping carriers, third-party logistic partners, etc have all geared up to handle the peak season’s shipping volume without succumbing to delivery issues and negative customer experiences. This can in turn hurt the operational efficiency of shipping carriers.

eCommerce 130

eCommerce Shipping Costs Shipping eCommerce Platforms 130

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems. Retail is already changing.

eCommerce 261

eCommerce Shipping Costs Retail Recommendation 261

Retail TouchPoints

MARCH 29, 2022

The 2022 Connected Consumer Series featured industry experts, thought leaders and practitioners prepared to share their wisdom with their peers, and spotlighted powerful examples from FILA, Lidl, Patagonia and other businesses. Why the Non-Purchaser Might be Your Most Important Customer. View the session on demand.

Payment Services 245

Payment Services Merchant Services Omnichannel Consumer 245

Retail TouchPoints

NOVEMBER 1, 2022

However, many retailers struggle to deliver these experiences because of limited resources and a lack of expertise. Location-Powered Experiences Drive Results. Location infrastructure allows retailers to improve the customer experience both in-store and online. How do These Strategies Drive Results?

Payment Services 277

Payment Services Retail Shipping Costs Mobile 277

Retail TouchPoints

AUGUST 30, 2023

Even though it has retreated from the highs of 2022, the damage has had long-term ripple effects. In fact, 37% of retailers cited losing customers due to product price increases as a significant customer loyalty challenge, while 25% identified higher customer charges for formerly free or low-cost services such as shipping and return fees.

Customer Loyalty 264

Customer Loyalty Retail Shipping Costs Financial Services 264

Retail TouchPoints

AUGUST 15, 2022

As you develop your plans for 2023, consider these recommendations, based on the 2022 survey findings: Diversify Your Marketing Mix . Customer acquisition costs online have reached unprecedented levels, which means marketing leaders are trying to diversify their toolkits. Stand Out Beyond Free Shipping .

Customer Loyalty 243

Customer Loyalty Customer Retail Shipping Costs 243

GetElastic

DECEMBER 21, 2021

A headline recently caught my eye, which highlighted the rising cost of delivering an ecommerce experience and how the days of going online for better deals may be shifting as retailers and branded manufactures start to raise prices online to improve margins. Returns/Exchanges.

Shipping Costs 140

Shipping Costs eCommerce Customer Multi-channel 140