Forrester eCommerce

JUNE 20, 2022

Paris was the center of innovation and technology last week. The 2022 edition of Viva Tech in Paris was a great success with more than 90,000 in-person visitors and 300,000 digital connections.

Events 367

Events Technology Customer Experience B2C 367

Retail TouchPoints

APRIL 4, 2022

We expect to see some pandemic-era commerce developments continue with some new twists, and we’re watching some emerging commerce trends that may go strong beyond 2022 — all with the goal of creating richer, more engaging customer experiences and stronger bonds between customers and brands. by 2024.

B2C 328

B2C B2B Supplies Conversion Optimization 328

Retail TouchPoints

DECEMBER 18, 2024

But a brand cant make it in the 21st century with technology from the 19th, so in 2022, the British footwear brand undertook a massive digital transformation that encompassed everything from its ecommerce sites around the world to the point-of-sale (POS) systems in its 500+stores. Lots of retailers talk about omnichannel, she said.

Omnichannel 262

Omnichannel Payment Services POS eCommerce 262

Retail TouchPoints

MAY 4, 2023

Wayfair has launched the Digital Design Studio, a patent-pending technology that aims to bring the best of online and in-store shopping together. The Studio is a kiosk that allows customers to create and interact with a variety of design layouts and experience products in a digital, fully 3D room with photorealistic quality.

Technology 305

Technology Customer Experience Omnichannel Improvements 305

Retail TouchPoints

JULY 8, 2022

CVS Health has appointed Tilak Mandadi as both EVP and a new role, Chief Data, Digital and Technology Officer. Mandadi will start in the role July 25, 2022, managing the company’s data, digital and technology strategy while overseeing growth and innovation through digital-led, consumer-focused experiences and services.

Beauty and Health 304

Beauty and Health Technology Customer Experience Consumer 304

Retail TouchPoints

DECEMBER 25, 2023

in its fiscal year 2023 (ending in September) versus 2022…which may come as no surprise to you at all if you’ve been in a Costco on a Saturday lately. Helping customers leave the store with everything they need is a key way to enhance the customer experience. Costco grew revenue by 6.7% and net income by 7.7%

Customer Experience 282

Customer Experience Customer Retail Point of Sale 282

Retail TouchPoints

NOVEMBER 30, 2021

In the first usage of Amazon ’s Just Walk Out (JWO) technology by a non-Amazon international retailer, Sainsbury’s has deployed the cashierless solution in its Holborn Circus convenience store. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Technology 297

Technology Payment Services Customer Experience Blog 297

Retail TouchPoints

JULY 18, 2024

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. For example, if your stores don’t have reliable network connections, it’s a good idea to seek out technology that operates in offline mode with no loss of efficiency.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

Shipping Costs 287

Shipping Costs Payment Services Merchant Services Payments 287

Retail TouchPoints

APRIL 18, 2024

There’s an analogy here to what is happening in retail, as retailer leaders have become increasing immersed in technology-driven innovation over the past decade. Retailers are being slowly pulled along with technology’s evolution without feeling any sense of impending doom. No army of humans can do this. That sounds good.

Technology 289

Technology Retail White Paper Fulfillment 289

Retail TouchPoints

DECEMBER 1, 2021

Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences. Retailers in 2022 will need to take a proactive approach to limiting supply chain risk and reexamine their continuity plans to improve supply chain resiliency.

Shipping Costs 305

Shipping Costs Shipping Small Business Retail eCommerce 305

Retail TouchPoints

JANUARY 9, 2025

We understand its not easy for our customers to understand all the technologies, benefits and innovation contained in our product, said Cerletti. Using a touchscreen, the consumer selects which activity they want to do with our footwear, which terrain, which benefits, and [then we] work to educate [them] on the different technologies.

Outdoor 278

Outdoor Consumer Fulfillment Definition 278

Retail TouchPoints

JUNE 16, 2022

Internet of Things (IoT) technology and devices have been changing the nature of user experience for some time, as consumers gradually adopt mobile app-controlled technology like smart lighting, connected thermostats, home security systems and doorbell alerts. 5G technology has been in the news recently because the U.S.

Mobile 312

Mobile Vend Customer Experience Technology 312

Retail TouchPoints

SEPTEMBER 11, 2023

According to the Forrester survey , 55% of brands say winning foot traffic will be a top challenge, while a McKinsey report found that more consumers switched brands in 2022 compared to the previous two years. To truly bring immersive experiences to life, retailers need to examine their tech stack closely.

Technology 264

Technology Point of Sale Customer Experience Customer Loyalty 264

Retail TouchPoints

MAY 13, 2022

Retail TouchPoints and design:retail have unveiled the 2022 slate of 40 Under 40 Award winners. Winners were celebrated at a cocktail reception during the 2022 Retail Innovation Conference & Expo , held May 10-12 at McCormick Place in Chicago, and they will be spotlighted in a special report scheduled to publish in July 2022.

Retail 311

Retail Management Operations Games 311

Retail TouchPoints

FEBRUARY 9, 2022

From social media integrations and dynamic content to increased personalization and artificial intelligence, these advancements are revolutionizing ecommerce experiences around the world. In 2022 expect to see more brands developing mobile-friendly apps to complement both their online and physical stores. Holistic ecommerce experience.

eCommerce Design 306

eCommerce Design eCommerce Travel Mobile 306

Retail TouchPoints

DECEMBER 5, 2024

“Kruti is a world-class leader with a proven ability to drive growth by obsessing over the customer experience,” said Etsy CEO Josh Silverman in a statement. She will oversee product, marketing, member support, trust and safety, and strategy and operations.

Gifts 279

Gifts Operations Customer Experience Events 279

Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. New technologies such as semantic vector search have made it possible to not only deliver what buyers are searching for but also fulfill their goals. This is still true.

Retail 298

Retail Omnichannel eCommerce Fulfillment 298

Retail TouchPoints

SEPTEMBER 4, 2024

Amazon ’s Just Walk Out (JWO) cashierless technology has found a welcoming home in sports stadiums, a trend that will continue this fall, with a total of 14 new stores joining those already in place at Lumen Field in Seattle and Commanders Field outside Washington, D.C., as well as Baltimore’s first JWO store at M&T Bank Stadium.

Technology 278

Technology Payment Services Banking Clothing 278

Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. It’s important to recognize that this metaverse continuum also includes immersive platforms like Roblox and Web3 technologies like non-fungible tokens (NFTs). Prediction 5: Holiday 2022 Will Be a True Glimpse of Post-COVID Retail.

Omnichannel 289

Omnichannel Toys Shipping Costs Mobile 289

Retail TouchPoints

OCTOBER 12, 2023

As a matter of fact, as accessibility becomes a more prevalent concern in the retail sector, the interplay between new technology and AI represents some good news. Features that improve accessibility have the power to help legitimize AI-powered tools and services and lead to more trust around the new technology.

Technology 297

Technology Other Consumer Fashion 297

Retail TouchPoints

NOVEMBER 28, 2024

As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. Payments technology is central to the shopping experience. Prior to J.P.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

OCTOBER 31, 2024

Since its first venture in 2022, the brand has had various successful experiences under its belt, including the PlayPrints Simulator. Clarks is one brand that has embraced Roblox as a destination for community-building as well as product engagement. The Clarks X Stranger Things Green Torhill Shoe UGC.

Games 278

Games Accessories Fashion Apparel 278

Retail TouchPoints

NOVEMBER 3, 2021

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group. trillion worldwide, equivalent to both 10.3%

Payment Services 363

Payment Services Shipping Costs Electronics Fulfillment 363

Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception. This is no longer science fiction. augmented reality) to fully virtual (e.g.

Technology 279

Technology Retail Customer Experience Presentation 279

Forrester eCommerce

JUNE 27, 2022

The pandemic thrust consumers and technology into the forefront, exposing a long-standing tension between the two. Recently, Forrester released its US Customer […].

Technology 367

Technology Consumer Customer Customer Loyalty 367

Retail TouchPoints

DECEMBER 11, 2024

See the closure of Amazon Style ; the 2022 closure of all Amazon 4-star , Books and Pop Up stores; and the Amazon Go pullback and pause.) Photo: Retail TouchPoints) Instead, the company is leaning into its Dash Carts, and the smart cart experience at Amazon Fresh is a level above that of other stores. Inside a new Amazon Fresh.

Retail 284

Retail Electronics POS Other 284

Retail TouchPoints

FEBRUARY 1, 2022

In conversations with retailers, technology partners and industry veterans in my network, several points have stood out. 2022 is shaping up to be a big opportunity for sellers as many are looking to diversify distribution away from Amazon, just as new marketplace opportunities are opening up. Alternative Supply Chain Options.

Small Business Retail 292

Small Business Retail Supplies Retail B2C 292

Retail TouchPoints

NOVEMBER 8, 2021

No more wrestling with metal tape measures that bend and snap back into DIYers’ hands: Lowe’s will launch a beta test of a room scanning and measurement tool, available in the Lowe’s iOS app, by the end of Q1 2022. (An We call this future spatial commerce, and we’re excited to bring it to our customers.

Technology 287

Technology Information Customer Consumer 287

Retail TouchPoints

APRIL 25, 2023

The furniture and home goods space is another sector of the market that’s seeing increased applications of this technology. 3D and AR technology also opens new opportunities for brands to enter the world of digital and NFT collections. New digital opportunities.

Technology 277

Technology eCommerce Shipping Costs Games 277

Retail TouchPoints

AUGUST 12, 2022

By the close of its ninth edition in June, the New York Fashion Tech Lab (NYFTLab) and its largest-ever group of partner retailers and brands from major corporations had provided support to five women-led emerging business-to-business fashion technology companies. Five New Technologies Driving Retail Personalization.

Technology 243

Technology Fashion Retail eCommerce 243

Retail TouchPoints

APRIL 28, 2023

billion in Q1 2022. Amazon put an emphasis on convenience as a driver for its retail business during the quarter: nearly 26 million customers utilized same-day delivery, up 50% compared to Q1 2022, according to CEO Andy Jassy. While Amazon’s retail sales growth held steady from 2022, AWS’ growth of 16% to $21.4

Retail 359

Retail Technology Games Fulfillment 359

Retail TouchPoints

JUNE 3, 2022

The launch is likely related to Albertsons’ plans to re-enter the marketplace arena; the retailer’s Senior Director of Marketplaces Jasmin Krdzalic provided a “sneak peek” at the May 2022 RICE conference in Chicago. in a statement.

Customer Experience 304

Customer Experience Technology Customer Consumer 304

Retail TouchPoints

DECEMBER 29, 2021

Thanks to the latest technological developments, the warehouse-first marketing approach has been losing steam, and online purchases are taking the lead. Virtual reality functions and applications are emerging as innovative solutions to fulfill customers’ demands, playing a crucial role when facing the industry’s most pressing challenges.

Hobbies 279

Hobbies Outdoor Technology Arts 279

Retail TouchPoints

AUGUST 19, 2022

Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021. RTP: The recession isn’t impacting retail budgets for technology, which is great.

Technology 278

Technology Shipping Costs Omnichannel Mobile 278

Retail TouchPoints

JUNE 9, 2022

“Our expanded partnership with Adobe will enable us to enhance the customer experience even further, driving personalization at scale and further optimizing The Home Depot experience across online and in-store.”. The Home Depot has demonstrated its focus on the customer journey through recent executive level appointments.

Omnichannel 275

Omnichannel Customer Experience Customer Data Improvements 275

Retail TouchPoints

SEPTEMBER 20, 2022

“We know it can be disappointing for customers when we don’t have products they want available on our shelves,” explains Robin DeMers, Director, Store Optimization at Walmart Canada in a statement. That’s why we initiated this pilot using technology from Focal Systems that takes the guesswork out of knowing when a product is out of stock.

Beauty and Health 321

Beauty and Health Supplies Customer Experience Technology 321