Retail TouchPoints

APRIL 14, 2023

Walmart’s digital sales have risen steadily since then, including 12% annual growth in fiscal 2022, and it has recently expanded its online offerings to include an ecommerce site and customer experience aimed at SMBs as well as an overall revamp of its digital storefront with an emphasis on discovery. 28, 2023, fell 14% to $514.3

Omnichannel 274

Omnichannel Customer Loyalty Operations Definition 274

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

SEPTEMBER 7, 2023

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. The customer experience is changing — and faster than ever.

Customer Experience 290

Customer Experience Technology Customer Retail 290

Retail TouchPoints

JUNE 2, 2022

At its June 1, 2022 Investor Day, Levi Strauss and Co executives laid out an aggressive strategy to propel the company toward revenues of $9 to $10 billion by 2027, by doubling down on DTC and diversifying beyond denim. “We The company reaffirmed its expectations for fiscal 2022, with revenues expected to reach $6.4 billion this year.

eCommerce 296

eCommerce Customer Loyalty Presentation Consumer 296

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. Even though it has retreated from the highs of 2022, the damage has had long-term ripple effects.

Customer Loyalty 264

Customer Loyalty Retail Shipping Costs Financial Services 264

Ecommerce Platforms

MARCH 14, 2022

Mobile POS systems are all the rage right now, and as we head into 2022, their adoption rate is only going to increase. The 6 Best Mobile POS Systems For Businesses Going Into 2022. Square Reviews (Mar 2022): Square’s Top Features, Pros and Cons. Square POS Reviews: Everything You Need to Know (Mar 2022). Go to the top.

POS 197

POS Payment Services Mobile Payments 197

Smile.io

JANUARY 17, 2023

It’s officially 2023 and you know what that means–time to set new goals, dive into new projects, and build on the momentum you gained in 2022. But we’d be remiss if we didn’t take a moment to celebrate the wins we experienced in 2022. In 2022, Smile reached some pretty awesome milestones.

Customer Loyalty 79

Customer Loyalty Customer Subscription Omnichannel 79

Ecommerce Platforms

SEPTEMBER 1, 2022

Omnichannel: You can access a range of selling options with Shopify, selling online, through social media, in-store, and so much more. Ecommerce: Square will allow you to sell in a range of omnichannel environments, including through your own free-to-build online store. You can easily sell anywhere with the same dashboard.

POS 197

POS Payment Services lightspeed Payments 197

Retail TouchPoints

FEBRUARY 17, 2023

Lesson 2 Transparency and alignment are key to agile marketing operations: Marketing strategies and investments need to change at the speed of the customer. And in today’s omnichannel environment, that change is happening faster than ever. One truly can’t exist without the other,” she said. “I

Marketing 290

Marketing Customer Loyalty Omnichannel eCommerce 290

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. In 2022, Statista reported that nearly two-thirds of US millennial consumers chose curbside pickup for their online purchases. What is Curbside Pickup?

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Retail TouchPoints

JUNE 17, 2024

Technology has permeated every aspect of customer loyalty, providing brand marketers with more tools to engage customers. Omnichannel is more omni than ever. of first-half 2023 total retail sales occurred in-store — down just 1.61% from the same period in 2022 — an indicator that shoppers are still hitting the bricks.

Merchant Services 264

Merchant Services Retail Payments Gifts 264

Retail TouchPoints

JUNE 8, 2023

Nearly half ( 49% ) of global CEOs in a 2022 PwC survey said that technology disruptors like AI, the metaverse and blockchain will impact profitability over the next 10 years. Finally, several sessions will reveal how Web3 can support brands in their quest to solidify customer loyalty.

Technology 287

Technology Customer Loyalty Omnichannel Consumer 287

Retail TouchPoints

JUNE 27, 2022

This has been a volatile year for retailers and consumers alike, and the uncertain nature of 2022 has been shaping trends across the industry, according to Forrester’s Vast, Fast, And Relentless: Consumer Buying Enters A New Era report. The result? For now, retail media networks are primarily monetizing the eyeball traffic,” said Kodali. “

Shipping Costs 276

Shipping Costs Omnichannel Customer Retention Retail 276

Smile.io

FEBRUARY 2, 2024

has the world’s largest loyalty dataset, with 100,000 merchants.    For this report, we analyzed over 100,000 merchants in 148 countries over two years and compared various metrics from 2023 to the previous year in 2022.  Our goal is enterprise loyalty made easy Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. In this guide, we’ve compiled all you need to know about BOPIS for omnichannel retailers.

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Retail TouchPoints

JANUARY 2, 2024

The most significant shift in the loyalty sphere is consumers’ attitudes toward co-branded credit cards. Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023. Additionally, less than 40% of Gen X or older respondents are looking to enroll in a credit card connected to a loyalty program.

Consumer 309

Consumer Shipping Costs Customer Retention Information 309

Retail TouchPoints

JULY 20, 2022

Experts agree that the supply chain has more impact on the customer experience than ever before. So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. .

Supplies 306

Supplies Shipping Costs Customer Loyalty Technology 306

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Ecommerce Platforms

APRIL 5, 2022

Some of the features which make this choice great for iPad users include: Simplified omnichannel sales: You can easily sell across a variety of channels with Shopify, using everything from mobile POS tools to QR codes. Shopify POS Review (Apr 2022): Is it the Best Point of Sale System & Retail POS? Further reading ??.

POS 104

POS lightspeed Payment Services Point of Sale 104

Retail TouchPoints

JANUARY 25, 2023

In Q3 2022, ecommerce accounted for less than 15% of all retail sales. Most customers prefer to see a product in person before they make a buying decision, especially if the product is expensive, technical, or has multiple options. Provide space for customers to create. Welcome your brand community in a clubhouse space.

Retail 230

Retail Sporting Goods Consumer Department Stores 230

lateshipment

MAY 26, 2022

With the help of real-time tracking, you can now empower your support reps to stay in the know of parcels that are error-prone, and proactively resolve them before customer impact. Such efforts can help you forge strong customer relationships and foster brand loyalty. Make order returns hassle-free.

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer 130

GetElastic

APRIL 28, 2022

The world of digital commerce is constantly changing, and with the rapid shift to online retailing as a result of the COVID pandemic, 2022 promises to be no different. With that being said, in this blog, I will give a general overview of seven major DTC eCommerce trends you should keep an eye on for your brand to succeed in 2022.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Smile.io

JUNE 16, 2022

If you’re a shopper in 2022, chances are you’ve done the whole “research online, buy in person” thing, or some variation of it. That’s a little something called omnichannel commerce. The benefits of omnichannel commerce include everything from inventory management to customer loyalty.

eCommerce Platforms 79

eCommerce Platforms Omnichannel Merchant Services POS 79

Ecommerce Platforms

APRIL 1, 2022

Some brands are committed to building omnichannel marketing campaigns with email at the core. Sendinblue Review (Apr 2022): Is Sendinblue the Best Email Marketing Service? SendinBlue Pricing: The Complete Guide (Mar 2022). Constant Contact Email Marketing Review (Mar 2022) – Everything You Need to Know. The Verdict.

Marketing 104

Marketing Live Chat Social Media Mobile 104

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 189

Consumer Payment Services Fulfillment Multi-channel 189

Retail TouchPoints

OCTOBER 27, 2021

RTP: Do you have any closing tips or recommendations for retailers as we head into 2022? Melvin: Retailers should be implementing data-driven, digitally enabled technology that will allow them to keep up with customers’ evolving expectations, optimize operations based on predictive insights and improve outcomes across their entire enterprise.

Consumer 264

Consumer Supplies Fulfillment Technology 264

GetElastic

AUGUST 18, 2021

The effect of mobile on B2B eCommerce is expected to continue accelerating, with B2B leaders doubling down on mobile commerce to increase engagement, drive traffic, and boost customer loyalty. Omnichannel retailing has become a cornerstone of global B2B sales, establishing itself as the new standard, not the exception.

B2B 145

B2B eCommerce Payment Services Marketing 145

Pivotree Blog

NOVEMBER 7, 2024

increase from 2022, and 51.8% Accurate descriptions, high-quality images, detailed specifications, and customer reviews should be readily available for each product. This not only improves the shopping experience but also builds trust with your customers, reducing return rates and boosting overall satisfaction. Look at 2023.

Shipping Costs 52

Shipping Costs Games Order Fulfillment Fulfillment 52

Smile.io

NOVEMBER 17, 2022

Small Business Saturday is an excellent opportunity for small businesses to kick off the holiday retail season while building small business loyalty among its customers. Driving customer loyalty is essential for growth and stability in ecommerce. How to build loyalty on Small Business Saturday Implement a loyalty program.

Small Business Retail 88

Small Business Retail Social Media Omnichannel Customer Loyalty 88

RTP blog

AUGUST 23, 2019

A recent report published by Global Data estimates that the BOPIS market will be worth an estimated $10 billion by 2022, and account for an estimated 13.9% Omnichannel is key, and click-and-collect shopping has increased 30% in the past two years, according to Nielsen. of total retail spend within the next four years.

Merchant Services 150

Merchant Services Marketing Shipping Costs Retail 150

365 Retail

MAY 5, 2023

New data from Scurri , the next-generation delivery management platform, reveals nearly 9 in 10 (88%) UK retailers believe a branded post-purchase tracking solutions built into the delivery experience improves customer shopping journeys, leading to an increase in repeat purchasing (44%) and loyalty and retention (44%).

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

Omnisend

DECEMBER 1, 2022

With ecommerce brands upping their text message sends by more than 75% in the first half of 2022, SMS is rapidly becoming a must-have marketing channel for merchants and marketers alike. Go omnichannel. If you want not just to make one-off sales but keep them flowing, SMS should be part of your overall omnichannel marketing strategy.

Omnichannel 68

Omnichannel Channel Marketing eCommerce 68

Ecommerce Platforms

OCTOBER 4, 2022

By the end of 2022, the global eCommerce market is expected to grow to a staggering $5.55 For example, you can: Create coupons and discount codes Display countdown timers to create a sense of urgency on your website Use affiliate links to transform loyal customers into brand ambassadors. trillion – that's a lot of dough!

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 279

Technology Retail Customer Experience Presentation 279

Smile.io

MARCH 13, 2023

They have been doing things differently ever since, including customer loyalty. Starbucks Rewards is often regarded as one of the best retail loyalty programs in existence and one of the most engaged among its members. According to a CNN report, by October 2022, there were 28.7 million active Starbucks reward members.

Payments 94

Payments Payment Services Mobile Omnichannel 94

Fabric

AUGUST 8, 2023

The digital marketplace continues to reshape the retail landscape, offering unparalleled convenience and access to a global customer base. In 2022, US e-commerce sales topped $1 trillion , while global e-commerce sales soared past $5.7 E-commerce is here to stay.

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

Omnisend

FEBRUARY 9, 2023

Reading Time: 6 minutes 2022 was an interesting year, revealing the start of challenges that are expected to continue through 2023. In our BFCM 2022 report, we found that the volatility in ads had encouraged brands to rely more heavily on owned channels like email and SMS, and that these channels were more effective than ever.

eCommerce 88

eCommerce Hobbies Marketing Leisure 88