Retail TouchPoints

JANUARY 26, 2023

Sam’s Club is embarking on an ambitious expansion of its physical footprint, beginning with five new fulfillment and distribution centers opening this year — the first, in Georgia, in Q3 2023. The retailer also completed a chainwide rollout of inventory-scanning robots in October 2022. “As

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Retail TouchPoints

APRIL 21, 2022

Retailers who utilize Fulfillment by Amazon (FBA) will be able to add Buy with Prime to their own checkout process, which will allow Prime members shopping there to utilize Amazon Pay and benefit from two-day shipping and free returns. The service will be invite-only for the duration of 2022.

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Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. Prediction 2: Operational Excellence will Help Omnichannel Retailers Stand Apart. Prediction 5: Holiday 2022 Will Be a True Glimpse of Post-COVID Retail. One of the key areas to watch this holiday season is consumer behavior.

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Retail TouchPoints

JULY 22, 2022

At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. 2022 certainly isn’t turning out how anyone thought it would. 2022 certainly isn’t turning out how anyone thought it would. Not to toot our own horn, but we hit the nail on the head with this one.

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Retail TouchPoints

AUGUST 23, 2022

Gap has launched a fulfillment service for retailers called GPS Platform Service , offering omnichannel fulfillment using Gap’s nationwide distribution network and handling tasks including delivery to customers or stores, returns initiation and processing at its fulfillment centers.

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Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. New technologies such as semantic vector search have made it possible to not only deliver what buyers are searching for but also fulfill their goals. Here’s a scenario.

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Retail TouchPoints

NOVEMBER 6, 2023

However, there is some good news for brick-and-mortar retail and malls: Coresight Research recently reported that foot traffic at top-tier malls was up 12% on average in 2022 compared to pre-pandemic 2019 levels, while traffic at lower-tier malls was up 10%. billion, a 3% increase over the same quarter in 2022.

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Retail TouchPoints

NOVEMBER 9, 2021

The retailer already has phased in the $15 per hour minimum wage across several markets and plans to hit this target nationally for both new and current associates by May 2022. The retailer has partnered with Guild Education , an education and upskilling platform, to build the program. “As

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Retail TouchPoints

FEBRUARY 21, 2022

Today’s shopper now expects a seamless omnichannel experience, convenient delivery options and an array of sustainable products — as detailed in new research from Capgemini. Here are three trends that will define the retail industry in 2022 — and likely for years to come: 1. Expediting delivery with last-mile capabilities.

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Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

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Retail TouchPoints

NOVEMBER 28, 2022

The news was announced on the company’s Q3 2022 earnings call Nov. CFO Adrian Mitchell said the new store-based DCs are “a low-cost complement to our existing fulfillment network” and will help reduce shipping costs, improve delivery speeds and ensure better utilization of inventory. “We’ve

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Retail TouchPoints

AUGUST 11, 2022

Parachute plans to double its physical store footprint and reach 30 operational stores by the end of 2022. All digital platforms and stores aim to fulfill this vision by creating an aesthetic of comfort, relaxation and everyday luxury. “We Parachute’s product categories are a natural fit for omnichannel behaviors.

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Retail TouchPoints

SEPTEMBER 22, 2022

Inflation and the threat of recession are defining aspects of the 2022 holiday season, but the potential bad news will do little to dampen a potentially successful — if not extraordinary — season. There’s also the hidden cost around omnichannel operations. Omnichannel absolutely is an advantage for retailers,” said McGlynn.

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Retail TouchPoints

MARCH 24, 2022

2 spots on the National Retail Federation’s 2022 list of the Top 50 Global Retailers , as determined by Kantar Retail. Marcotte also provided a forecast for global retail in 2022: “Investment in store networks will clearly return with a large number of remodels and a limited number of new store openings.

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Retail TouchPoints

JANUARY 12, 2023

Retailers will now be able to plug into Walmart Commerce Technologies’ Store Assist local fulfillment services and the Walmart GoLocal delivery solution through the Salesforce AppExchange. The same technology that powers Store Assist has enabled Walmart to fulfill over 830 million orders across over 4,700 Walmart stores.”.

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Retail TouchPoints

MAY 10, 2022

The retailer is aiming to make itself accessible for customers whenever and wherever they want to interact with IKEA by expanding the availability of omnichannel services. Ingka Group , which operates 392 IKEA stores across 32 markets, will invest more than €3 billion ( $3.16 dubbed studios.

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Retail TouchPoints

DECEMBER 1, 2021

Brick-and-mortar stores, once eager to let shoppers back inside their four walls, were met with the start-and-stop of in-person shopping habits, local health restrictions and the pressure to maintain omnichannel availability for in-store and online shopping. But it’s not just COVID-related challenges that are putting stress on the market.

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Retail TouchPoints

JULY 19, 2023

Using its 1,700+ stores to support fast fulfillment, Lowe’s has expanded same-day delivery services across the U.S. The retailer began piloting same-day delivery with OneRail in select markets in 2022. The retailer began piloting same-day delivery with OneRail in select markets in 2022. in partnership with OneRail.

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Retail TouchPoints

JANUARY 27, 2022

The solution is expected to launch in the second half of 2022. The updated Dynamics 365 Intelligent Order Management tool is designed to help brands access new information and capabilities to better fulfill, ship and service customer orders.

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Retail TouchPoints

JANUARY 3, 2023

Digital engagement platform Relationshop has acquired global ecommerce company Stor.ai, which offers a solution that supports regional grocers by cultivating omnichannel engagement with consumers. allows Relationshop to cultivate an intelligent commerce — or “icommerce” — approach to omnichannel solutions. The acquisition of Stor.ai

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Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

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Retail TouchPoints

DECEMBER 10, 2021

I think what’s going to be interesting is, how do we rebound in 2022?” Open Air Shopping Centers Enable Easy Omnichannel Services. One thing that’s unlikely to change in 2022 is the importance of omnichannel offerings. said Ward Kampf, President of Northwood Retail in an interview with Retail TouchPoints.

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Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Lowe’s has converted eight of its regions, covering more than half its nearly 1,800 U.S. During the call on Nov.

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Retail TouchPoints

JANUARY 4, 2022

With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. Do you believe this will change, or most importantly, simplify, in 2022? Let’s think ahead though.

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Retail TouchPoints

APRIL 22, 2022

Good news: you can satisfy your curiosity on these and dozens of other topics in one place, the 2022 Retail Innovation Conference & Expo , coming up May 10-12 at McCormick Place in Chicago. Ecommerce executives need to be concerned with what happens when shoppers visit a brick-and-mortar store to check out an item in person.

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Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

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Retail TouchPoints

MARCH 29, 2022

The 2022 Connected Consumer Series featured industry experts, thought leaders and practitioners prepared to share their wisdom with their peers, and spotlighted powerful examples from FILA, Lidl, Patagonia and other businesses. OMS Advancements Are the Core of Evolved Omnichannel Retail Strategies. View the session on demand.

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Retail TouchPoints

JULY 7, 2022

This expansion of its omnichannel offerings reflects growth plans that the retailer outlined in January 2022, when it revealed its goal of increasing annual sales to $8 billion to $10 billion and, over the next six to seven years, adding 500 new stores to its existing roster of more than 1,400 locations.

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Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. In 2022, Statista reported that nearly two-thirds of US millennial consumers chose curbside pickup for their online purchases. What is Curbside Pickup?

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Retail TouchPoints

MARCH 6, 2025

Sampath shared with Retail TouchPoints how employee compensation was the unlock that returned the business to growth, and why he doesnt believe in pursuing omnichannel perfection. Introduced in 2022, Total by Verizon stores now number close to 1,300 and that will nearly double this year, said Sampath.

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Retail TouchPoints

MAY 16, 2022

Target was a model of agility during the pandemic, quickly expanding BOPIS and curbside pickup operations, and leveraging its store network for online fulfillment. Gomez reported that the retailer will have quadrupled the number of Black-owned brands it sells by the end of 2022.

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Retail TouchPoints

JANUARY 27, 2022

Registration has officially opened for The Retail Innovation Conference & Expo (#RICE22), which will take place May 10-12, 2022 at McCormick Place Convention Center in Chicago. Super early-bird pricing rates are in effect through March 8 th , 2022. Coborn’s Rebag goodMRKT ThredUp UNTUCKit Weis Markets. “We

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Retail TouchPoints

MARCH 6, 2023

We’re also looking to elevate the overall customer experience (CX) regardless of the channel, while keeping costs in control.” Thanks to a growing partnership with OSM Worldwide , Dr. Squatch has successfully evolved its fulfillment strategy so it can not only deliver packages faster but cheaper for consumers and the business.

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Retail TouchPoints

MARCH 21, 2023

“Omnichannel” has been an aspiration for brands for many years now, but while it used to refer to the merging of a retailer’s brick-and-mortar and ecommerce operations, it now means something very different. More than half ( 52% ) of sellers said they plan expand to additional platforms in 2023, up from 30% in 2022.

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Retail TouchPoints

DECEMBER 28, 2021

Ideally, of course, omnichannel retailers will find ways to provide a seamless experience no matter what touch point a shopper uses or where they are in their purchase journey. will surpass $1 trillion in 2022. will surpass $1 trillion in 2022. Moving Closer to the Omnichannel Ideal. And although [curbside] is No.

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RetailMinded

FEBRUARY 24, 2022

As ecommerce continues to boom, it has reinforced the need for retail brands to strengthen their online fulfilment and shorten click-to-customer cycle times. As retailers look ahead in 2022 and beyond to set themselves apart from their competition, other factors have also gained importance too. 3 : SUPPLY CHAINS NEED TO BE MORE AGILE.

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Retail TouchPoints

NOVEMBER 30, 2022

1, 2022, include: Frank Bracken has been appointed EVP and Chief Commercial Officer. Current CFO Andrew Page will leave Foot Locker following the release of the company’s Q4 2022 earnings report. Dillon, the former Executive Chair and CEO of Ulta Beauty, was appointed as President and CEO of Foot Locker in September 2022.

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