Retail TouchPoints

AUGUST 23, 2022

Gap has launched a fulfillment service for retailers called GPS Platform Service , offering omnichannel fulfillment using Gap’s nationwide distribution network and handling tasks including delivery to customers or stores, returns initiation and processing at its fulfillment centers.

Fulfillment 246

Fulfillment Retail Supplies B2B 246

Retail TouchPoints

NOVEMBER 6, 2023

However, there is some good news for brick-and-mortar retail and malls: Coresight Research recently reported that foot traffic at top-tier malls was up 12% on average in 2022 compared to pre-pandemic 2019 levels, while traffic at lower-tier malls was up 10%. billion, a 3% increase over the same quarter in 2022.

Omnichannel 310

Omnichannel Social Media Channel Mobile 310

Retail TouchPoints

JULY 26, 2022

For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? Here are our five holiday shopping predictions to consider as you develop your strategy for the 2022 season. For retailers, 2022 is about playing the long game.

Shipping Costs 303

Shipping Costs Gifts Fulfillment Consumer 303

Retail TouchPoints

APRIL 21, 2022

Retailers who utilize Fulfillment by Amazon (FBA) will be able to add Buy with Prime to their own checkout process, which will allow Prime members shopping there to utilize Amazon Pay and benefit from two-day shipping and free returns. The service will be invite-only for the duration of 2022.

Fulfillment 275

Fulfillment Merchant Services Shipping Costs Other 275

Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. Prediction 2: Operational Excellence will Help Omnichannel Retailers Stand Apart. Prediction 5: Holiday 2022 Will Be a True Glimpse of Post-COVID Retail. One of the key areas to watch this holiday season is consumer behavior.

Omnichannel 284

Omnichannel Toys Shipping Costs Mobile 284

RetailMinded

FEBRUARY 24, 2022

As ecommerce continues to boom, it has reinforced the need for retail brands to strengthen their online fulfilment and shorten click-to-customer cycle times. As retailers look ahead in 2022 and beyond to set themselves apart from their competition, other factors have also gained importance too. 3 : SUPPLY CHAINS NEED TO BE MORE AGILE.

Order Fulfillment 111

Order Fulfillment Fulfillment Omnichannel Supplies 111

Retail TouchPoints

JULY 22, 2022

At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. 2022 certainly isn’t turning out how anyone thought it would. 2022 certainly isn’t turning out how anyone thought it would. Not to toot our own horn, but we hit the nail on the head with this one.

eCommerce 304

eCommerce Supplies Shipping Costs Events 304

Retail TouchPoints

JULY 19, 2023

Using its 1,700+ stores to support fast fulfillment, Lowe’s has expanded same-day delivery services across the U.S. The retailer began piloting same-day delivery with OneRail in select markets in 2022. The retailer began piloting same-day delivery with OneRail in select markets in 2022. in partnership with OneRail.

Fulfillment 239

Fulfillment Omnichannel Mobile Customer 239

Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. New technologies such as semantic vector search have made it possible to not only deliver what buyers are searching for but also fulfill their goals. Here’s a scenario.

Retail 295

Retail Omnichannel eCommerce Fulfillment 295

Retail TouchPoints

NOVEMBER 28, 2022

The news was announced on the company’s Q3 2022 earnings call Nov. CFO Adrian Mitchell said the new store-based DCs are “a low-cost complement to our existing fulfillment network” and will help reduce shipping costs, improve delivery speeds and ensure better utilization of inventory. “We’ve

Fulfillment 263

Fulfillment Shipping Costs Shipping Supplies 263

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

Shipping Costs 280

Shipping Costs Payment Services Merchant Services Payments 280

Retail TouchPoints

SEPTEMBER 22, 2022

Inflation and the threat of recession are defining aspects of the 2022 holiday season, but the potential bad news will do little to dampen a potentially successful — if not extraordinary — season. There’s also the hidden cost around omnichannel operations. Omnichannel absolutely is an advantage for retailers,” said McGlynn.

Omnichannel 246

Omnichannel Shipping Costs Supplies Fulfillment 246

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. The question is, what’s the best way to implement this fulfillment strategy to realize its many benefits?

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Retail TouchPoints

AUGUST 11, 2022

Parachute plans to double its physical store footprint and reach 30 operational stores by the end of 2022. All digital platforms and stores aim to fulfill this vision by creating an aesthetic of comfort, relaxation and everyday luxury. “We Parachute’s product categories are a natural fit for omnichannel behaviors.

Omnichannel 275

Omnichannel Social Media Arts Channel 275

Retail TouchPoints

NOVEMBER 9, 2021

The retailer already has phased in the $15 per hour minimum wage across several markets and plans to hit this target nationally for both new and current associates by May 2022. The retailer has partnered with Guild Education , an education and upskilling platform, to build the program. “As

Books 296

Books Omnichannel Retail Customer 296

Retail TouchPoints

FEBRUARY 21, 2022

Today’s shopper now expects a seamless omnichannel experience, convenient delivery options and an array of sustainable products — as detailed in new research from Capgemini. Here are three trends that will define the retail industry in 2022 — and likely for years to come: 1. Expediting delivery with last-mile capabilities.

Consumer 304

Consumer Merchant Services Apparel Supplies 304

Fabric

AUGUST 8, 2023

In 2022, US e-commerce sales topped $1 trillion , while global e-commerce sales soared past $5.7 Order management is the process of efficiently handling and fulfilling customer orders from start to finish. E-commerce is here to stay. According to Insider Intelligence, 24% of retail purchases are expected to take place online by 2026.

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

Retail TouchPoints

JANUARY 12, 2023

Retailers will now be able to plug into Walmart Commerce Technologies’ Store Assist local fulfillment services and the Walmart GoLocal delivery solution through the Salesforce AppExchange. The same technology that powers Store Assist has enabled Walmart to fulfill over 830 million orders across over 4,700 Walmart stores.”.

Merchant Services 308

Merchant Services Fulfillment Retail Omnichannel 308

Retail TouchPoints

JANUARY 3, 2023

Digital engagement platform Relationshop has acquired global ecommerce company Stor.ai, which offers a solution that supports regional grocers by cultivating omnichannel engagement with consumers. allows Relationshop to cultivate an intelligent commerce — or “icommerce” — approach to omnichannel solutions. The acquisition of Stor.ai

Omnichannel 272

Omnichannel Fulfillment Technology eCommerce 272

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 245

Payment Services Operations Fulfillment Supplies 245

Retail TouchPoints

JANUARY 27, 2022

The solution is expected to launch in the second half of 2022. The updated Dynamics 365 Intelligent Order Management tool is designed to help brands access new information and capabilities to better fulfill, ship and service customer orders.

Order Fulfillment 260

Order Fulfillment Shipping Costs Fulfillment Omnichannel 260

Retail TouchPoints

JULY 13, 2023

However, with retailers feeling more pressure to streamline omnichannel fulfillment, supply chain visibility has risen to the top of the priority list. billion passive RFID tags to be sold in 2023, up from 33 billion in 2022. In 2021, the average cost of an RFID tag was four cents , down 80% from 2011, according to McKinsey.

Shipping Costs 237

Shipping Costs Supplies Omnichannel Fulfillment 237

Retail TouchPoints

MARCH 29, 2022

The 2022 Connected Consumer Series featured industry experts, thought leaders and practitioners prepared to share their wisdom with their peers, and spotlighted powerful examples from FILA, Lidl, Patagonia and other businesses. OMS Advancements Are the Core of Evolved Omnichannel Retail Strategies. View the session on demand.

Payment Services 242

Payment Services Merchant Services Omnichannel Consumer 242

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Social commerce metrics are up in 2023 , with a 9% increase in gross merchandise value and a 63% increase in average order value across BigCommerce’s merchants.

Omnichannel 263

Omnichannel Merchant Services BigCommerce Payment Services 263

GetElastic

NOVEMBER 29, 2022

This post was originally published in July 2022 and has been updated for relevancy on Nov 29, 2022. Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Customer retention rates are 90% higher on omnichannel vs. single channel.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Lowe’s has converted eight of its regions, covering more than half its nearly 1,800 U.S. During the call on Nov.

Supplies 293

Supplies Fulfillment Omnichannel Customer Experience 293

Retail TouchPoints

DECEMBER 1, 2021

Brick-and-mortar stores, once eager to let shoppers back inside their four walls, were met with the start-and-stop of in-person shopping habits, local health restrictions and the pressure to maintain omnichannel availability for in-store and online shopping. But it’s not just COVID-related challenges that are putting stress on the market.

Shipping Costs 300

Shipping Costs Shipping Small Business Retail eCommerce 300

Retail TouchPoints

MARCH 21, 2023

“Omnichannel” has been an aspiration for brands for many years now, but while it used to refer to the merging of a retailer’s brick-and-mortar and ecommerce operations, it now means something very different. More than half ( 52% ) of sellers said they plan expand to additional platforms in 2023, up from 30% in 2022.

eCommerce 287

eCommerce Fulfillment Shopify Omnichannel 287

Retail TouchPoints

JULY 7, 2022

This expansion of its omnichannel offerings reflects growth plans that the retailer outlined in January 2022, when it revealed its goal of increasing annual sales to $8 billion to $10 billion and, over the next six to seven years, adding 500 new stores to its existing roster of more than 1,400 locations.

Fulfillment 287

Fulfillment Toys Apparel Omnichannel 287

Retail TouchPoints

NOVEMBER 30, 2022

1, 2022, include: Frank Bracken has been appointed EVP and Chief Commercial Officer. Current CFO Andrew Page will leave Foot Locker following the release of the company’s Q4 2022 earnings report. Dillon, the former Executive Chair and CEO of Ulta Beauty, was appointed as President and CEO of Foot Locker in September 2022.

Operations 273

Operations Supplies Omnichannel eCommerce 273

Retail TouchPoints

MAY 16, 2022

Target was a model of agility during the pandemic, quickly expanding BOPIS and curbside pickup operations, and leveraging its store network for online fulfillment. Gomez reported that the retailer will have quadrupled the number of Black-owned brands it sells by the end of 2022.

Food and Beverages 269

Food and Beverages Omnichannel Fulfillment Retail 269

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

Fulfillment 295

Fulfillment Omnichannel Shipping Costs Supplies 295

Retail TouchPoints

FEBRUARY 23, 2023

New capabilities include online and in-store solutions to capture new ad revenue, the ability to bring more of the store online and seamless end-to-end fulfillment solutions. Instacart launched Platform in March 2022 as the next step in its broader strategy to become the ecommerce and technology enabler of the grocery industry. “At

Management 260

Management Fulfillment eCommerce Technology 260

Retail TouchPoints

AUGUST 23, 2022

TCGplayer, which employs more than 600 people, will operate its TCGplayer Marketplace and Authentication Center autonomously following the acquisition, providing eBay with omnichannel capabilities including order fulfillment and cart optimization. The deal is expected to be completed by Q1 2023.

Hobbies 245

Hobbies Order Fulfillment Omnichannel Fulfillment 245

Retail TouchPoints

APRIL 22, 2022

Good news: you can satisfy your curiosity on these and dozens of other topics in one place, the 2022 Retail Innovation Conference & Expo , coming up May 10-12 at McCormick Place in Chicago. Ecommerce executives need to be concerned with what happens when shoppers visit a brick-and-mortar store to check out an item in person.

Workshop 324

Workshop Omnichannel Arts Fulfillment 324

Retail TouchPoints

DECEMBER 10, 2021

I think what’s going to be interesting is, how do we rebound in 2022?” Open Air Shopping Centers Enable Easy Omnichannel Services. One thing that’s unlikely to change in 2022 is the importance of omnichannel offerings. said Ward Kampf, President of Northwood Retail in an interview with Retail TouchPoints.

Shipping Costs 327

Shipping Costs Travel Omnichannel Leisure 327

Retail TouchPoints

DECEMBER 28, 2021

Ideally, of course, omnichannel retailers will find ways to provide a seamless experience no matter what touch point a shopper uses or where they are in their purchase journey. will surpass $1 trillion in 2022. will surpass $1 trillion in 2022. Moving Closer to the Omnichannel Ideal. And although [curbside] is No.

eCommerce 276

eCommerce Omnichannel Fulfillment Order Fulfillment 276