Retail TouchPoints

SEPTEMBER 16, 2024

Crate & Barrel Holdings will adopt a unified payment processing solution from Adyen across both its ecommerce operations and its 110 stores, with the goal more closely aligning the in-store and online shopper experiences. The Adyen solution is designed to unlock shopper insights, streamline operations and support digital advancement.

Payment Services 270

Payment Services Channel Omnichannel Operations 270

Retail TouchPoints

JUNE 13, 2022

has fortified its omnichannel functionalities with same-day BOPIS, ship-from-store and pre-order offerings, deploying a new order management system (OMS) from HotWax Commerce. Steve Madden, which offers fashion footwear, accessories and apparel for men, women and children, operates 120 stores in the U.S. Steve Madden, Ltd.

Omnichannel 194

Omnichannel Accessories Apparel Fashion 194

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 269

Fulfillment Shipping Costs Omnichannel Retail 269

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. In 2022, Walgreens added 24-hour delivery service at several hundred stores, and the retailer has expanded its delivery radius from 15 miles to 20 , although Mikos noted that 80% of these orders are being delivered within just five miles from a store.

Payment Services 237

Payment Services Operations Omnichannel Fulfillment 237

Retail TouchPoints

JULY 26, 2022

For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? Here are our five holiday shopping predictions to consider as you develop your strategy for the 2022 season. For retailers, 2022 is about playing the long game.

Shipping Costs 286

Shipping Costs Gifts Fulfillment Consumer 286

Retail TouchPoints

NOVEMBER 17, 2022

In any omnichannel approach to sales, it is essential to look at how to replicate the best parts of an in-store experience online. The 2022 Omnichannel Retail Index shows that only 26% of retailers offer guided selling, thus allowing several retailers the opportunity to stand out this holiday season.

Customer Experience 281

Customer Experience Customer Omnichannel eCommerce Platforms 281

Retail TouchPoints

APRIL 12, 2023

For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences. As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate.

Operations 320

Operations Omnichannel Customer Experience Consumer 320

Retail TouchPoints

FEBRUARY 9, 2023

Reporting directly to CEO Tom Kingsbury, Jones will be responsible for merchandising functions including buying, digital and omnichannel merchandising, product design and development and product portfolio strategy. “We Kohl’s has named Nick Jones as its new Chief Marketing and Digital Officer, effective next month.

Operations 261

Operations Retail Department Stores Omnichannel 261

Retail TouchPoints

MARCH 9, 2023

Now owned by the SPARC Group (a joint venture between brand management firm Authentic Brands Group (ABG) and mall operator Simon Properties ), Forever 21 has spent the last few years refining its image and business model to avoid a repetition of its 2019 bankruptcy.

Omnichannel 272

Omnichannel Social Media Mobile Channel 272

Retail TouchPoints

JUNE 28, 2023

It’s also critical that the entire warehouse operation is prepared and ready to meet the demands of fast and accurate, high-volume fulfillment during the increased influx of orders. Fulfillment operations have become more complex as order size continues to grow. while also lowering operational costs.

Operations 238

Operations Shipping Costs Fulfillment Shipping 238

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 232

Payment Services Operations Fulfillment Supplies 232

Retail TouchPoints

MAY 3, 2023

The store growth builds on the 139 locations opened or remodeled in 2022 , which Aldi credited as contributing to the 9.4 The off-price grocer also has been expanding its omnichannel options through a partnership with DoorDash launched in February 2023. The additions will bring Aldi’s U.S. with an emphasis on the Southeast.

Omnichannel 225

Omnichannel Customer Experience Improvements Customer 225

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

Shipping Costs 252

Shipping Costs Payment Services Merchant Services Payments 252

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. Yalof shared in the company’s Q4 2022 earnings report that leasing occupancy grew 170 basis points year over year. RTP: Have you noticed increasing demand for omnichannel fulfillment following COVID, too?

Food and Beverages 299

Food and Beverages Operations Consumer Omnichannel 299

Retail TouchPoints

MARCH 28, 2022

At the end of February 2022, the company made a significant mark on the Big Apple, opening a 7,974-square-foot flagship in SoHo. Liu oversees the MINISO business, including product marketing, PR, user operations and global ecommerce, so he shared some exclusive insights into the company’s expansion plans and priorities.

Omnichannel 230

Omnichannel Toys Supplies eCommerce Platforms 230

Retail TouchPoints

DECEMBER 1, 2021

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” In 2022, small- and medium-sized retailers will need to closely consider their ecommerce partnerships.

Shipping Costs 277

Shipping Costs Shipping Small Business Retail eCommerce 277

Retail TouchPoints

NOVEMBER 9, 2022

The sale is the latest move by the retailer to scale down during a difficult year that included cutting 500 corporate positions in September 2022, including roles at main offices in Asia. The sale of the GGC business to Baozun should be completed within the first half of 2023, and it will continue to operate under the Gap Inc.

eCommerce 301

eCommerce Omnichannel Technology Operations 301

Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. This is the fully connected experience in which retailers can capture omnichannel insights and improve the shopper experience at every touch point.

Retail 277

Retail Omnichannel eCommerce Fulfillment 277

Retail TouchPoints

AUGUST 11, 2022

Parachute plans to double its physical store footprint and reach 30 operational stores by the end of 2022. Parachute’s product categories are a natural fit for omnichannel behaviors. Comfy clothes help make a comfy home, right?) Before someone buys a couch, for example, they may want to see it in person, even sit on it.

Omnichannel 258

Omnichannel Social Media Arts Channel 258

Retail TouchPoints

NOVEMBER 9, 2021

The retailer already has phased in the $15 per hour minimum wage across several markets and plans to hit this target nationally for both new and current associates by May 2022. The retailer has partnered with Guild Education , an education and upskilling platform, to build the program. “As

Books 288

Books Omnichannel Retail Customer 288

Retail TouchPoints

SEPTEMBER 22, 2022

Inflation and the threat of recession are defining aspects of the 2022 holiday season, but the potential bad news will do little to dampen a potentially successful — if not extraordinary — season. There’s also the hidden cost around omnichannel operations. Retail Leaders Remain Optimistic About Holidays Despite Headwinds.

Omnichannel 241

Omnichannel Shipping Costs Supplies Fulfillment 241

Retail TouchPoints

FEBRUARY 21, 2022

Today’s shopper now expects a seamless omnichannel experience, convenient delivery options and an array of sustainable products — as detailed in new research from Capgemini. Here are three trends that will define the retail industry in 2022 — and likely for years to come: 1. Expediting delivery with last-mile capabilities.

Consumer 275

Consumer Merchant Services Apparel Supplies 275

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. In 2022, Statista reported that nearly two-thirds of US millennial consumers chose curbside pickup for their online purchases. What is Curbside Pickup?

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Retail TouchPoints

MAY 20, 2022

The designer fashion brand launched its own ecommerce operation in 2008, at a time when many other high-end specialty labels were still turning up their noses at digital. The company’s wholesale business is still thriving, but now it’s only part of an omnichannel strategy that includes ecommerce , social commerce and marketplaces.

Omnichannel 234

Omnichannel Department Stores BigCommerce Fashion 234

Fabric

JULY 13, 2023

During the COVID-19 pandemic, enterprise omnichannel retailers faced notable challenges (and opportunities) due to disruptions in the supply chain. As a result, providing customers with omnichannel retail experiences became a requirement for survival. What is Omnichannel Fulfillment? Let’s dive in!

Omnichannel 100

Omnichannel Fulfillment Payment Services Shipping Costs 100

Retail TouchPoints

JULY 3, 2023

“From moving our assembly operation, relocating our warehouse and updating our ERP system, we are collectively working towards a strategic omnichannel environment that supports shifts in retail and consumers’ wants and needs. during the height of its operations. The brand emerged from the process in 2022 with a $17.5

Omnichannel 290

Omnichannel Operations Consumer Other 290

Fabric

AUGUST 15, 2023

Additionally, there’s one potent omnichannel fulfillment approach that retailers are rapidly adopting as well: buy online, pickup in-store. They’ve invested heavily into BOPIS and home delivery, and in 2022, the company completed 35 million pickup orders and one-hour deliveries from its stores. What is BOPIS?

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Social commerce metrics are up in 2023 , with a 9% increase in gross merchandise value and a 63% increase in average order value across BigCommerce’s merchants.

Omnichannel 258

Omnichannel Merchant Services BigCommerce Payment Services 258

Retail TouchPoints

JANUARY 30, 2023

The cuts are part of Foot Locker’s plans to “simplify the business” and put a greater emphasis on omnichannel operations, according to CEO Mary Dillon. The strategy was announced in November 2022 and included plans to reduce the number of global banners the company operates, including winding down two joint ventures in Europe.

Omnichannel 299

Omnichannel Supplies Operations Other 299

Retail TouchPoints

NOVEMBER 18, 2021

This includes the creation of the Chief Pharmacy Officer role overseeing the retailer’s omnichannel pharmacy strategy. Current EVP and Chief Customer Officer Michelle Peluso also will assume the Co-President role, where she will specifically oversee front-store strategy and operations.

Omnichannel 176

Omnichannel Operations Consumer Retail 176

Retail TouchPoints

NOVEMBER 20, 2024

As it has across the ad-tech industry, programmatic product enhancements led by automation have reduced operational costs and increased the efficiencies associated with precision targeting for all networks. These resources open up more advertising opportunities, and smaller networks don’t have to negotiate terms for each avenue individually.

Retail 241

Retail Omnichannel Technology Improvements 241

GetElastic

NOVEMBER 29, 2022

This post was originally published in July 2022 and has been updated for relevancy on Nov 29, 2022. Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Customer retention rates are 90% higher on omnichannel vs. single channel.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

Retail TouchPoints

MAY 10, 2023

Founded in 1986, Mattress Firm operates over 2,300 brick-and-mortar stores as well as its own ecommerce platform, employing 6,200 retail sales associates. In January 2022 , Mattress Firm filed for an IPO, but cited market volatility when it put those plans to bed one year later , clearing the path for an acquisition.

Omnichannel 254

Omnichannel eCommerce Platforms Operations eCommerce 254

Retail TouchPoints

DECEMBER 22, 2022

Under Armour has appointed Marriott International President Stephanie Linnartz as its President, CEO and member of its board of directors following a search that began in May 2022. 27, 2023, succeeding Patrik Frisk, the former President, CEO and member of the board of directors who stepped away from the role in June 2022. ” .

Omnichannel 269

Omnichannel Operations Technology Customer Experience 269

Retail TouchPoints

MARCH 29, 2022

The 2022 Connected Consumer Series featured industry experts, thought leaders and practitioners prepared to share their wisdom with their peers, and spotlighted powerful examples from FILA, Lidl, Patagonia and other businesses. OMS Advancements Are the Core of Evolved Omnichannel Retail Strategies. View the session on demand.

Payment Services 220

Payment Services Merchant Services Omnichannel Consumer 220

Retail TouchPoints

JANUARY 9, 2023

The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success. Macy’s made strides in opening smaller, off-mall locations in 2022 with the addition of four new Market by Macy’s stores, bringing the total to eight. All four shuttered stores were on-mall locations.

Department Stores 228

Department Stores Omnichannel Operations Fashion 228

Retail TouchPoints

MARCH 29, 2024

billion on their pets in 2022, up from $123.6 According to the American Pet Products Association, Americans spent $136.8 billion in 2021. And a lot of these consumers are millennials and Gen Z, who have adopted entirely new ways of browsing, buying and engaging with brands.

Operations 130

Operations Consumer Customer Experience Omnichannel 130