Retail TouchPoints

JUNE 13, 2022

has fortified its omnichannel functionalities with same-day BOPIS, ship-from-store and pre-order offerings, deploying a new order management system (OMS) from HotWax Commerce. We are thrilled to be working with the Steve Madden team on their omnichannel journey,” said Anil Patel, CEO of HotWax Commerce in a statement. “We

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Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. It’s important to recognize that this metaverse continuum also includes immersive platforms like Roblox and Web3 technologies like non-fungible tokens (NFTs). Prediction 2: Operational Excellence will Help Omnichannel Retailers Stand Apart.

Omnichannel 289

Omnichannel Toys Shipping Costs Mobile 289

Forrester eCommerce

DECEMBER 1, 2021

In 2022, “anywhere commerce” will be the mantra as brands invest in tech to meet buyers in every possible shopping moment.

Technology 367

Technology Customer Experience Omnichannel Customer 367

Retail TouchPoints

NOVEMBER 17, 2022

As the state of retail technology advances, companies are learning how to leverage artificial intelligence (AI) and machine learning (ML) tools to provide more bespoke shopping experiences online. In any omnichannel approach to sales, it is essential to look at how to replicate the best parts of an in-store experience online.

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Customer Experience Customer Omnichannel eCommerce Platforms 298

Retail TouchPoints

DECEMBER 1, 2022

Macy’s customers work with an associate to complete a private body scan with a device equipped with light detection and ranging (LiDAR) technology, which yields anonymized avatars. The process also will provide data analytics to the retailer and the brands, allowing them to better serve customers.

Technology 289

Technology Omnichannel Recommendation Customer 289

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

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Shipping Costs Payment Services Merchant Services Payments 287

Retail TouchPoints

APRIL 25, 2023

As a result, more brands need to look for ways to incorporate 3D and AR tech into their omnichannel strategy. The furniture and home goods space is another sector of the market that’s seeing increased applications of this technology. Where Does AR/3D Currently Stand? What Are the Benefits to Brands that Implement 3D and AR Tech?

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Technology eCommerce Shipping Costs Games 277

Retail TouchPoints

MARCH 9, 2023

My daughter lives in technology. Hawkins — who was hired in February 2022, just one month after former Paper Source CEO Winnie Park was appointed to lead the brand — is central to that effort. “We’ve Here’s one thing he’s learned about that generation, both at work and at home — they want what they want when they want it. “My

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Retail TouchPoints

JULY 1, 2022

Ron Johnson, CEO and co-founder of Enjoy Technology. Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity. as of July 1, 2022.

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Technology Telecommunications Consumer Electronics Electronics 325

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. From cybersecurity to ecommerce, digital to mobile, she has touched every aspect of today’s technology landscape.

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Retail TouchPoints

NOVEMBER 9, 2022

The sale is the latest move by the retailer to scale down during a difficult year that included cutting 500 corporate positions in September 2022, including roles at main offices in Asia. Baozun recently established Baozun Brand Management (BBM), through which it will use its technology portfolio to cultivate brands. 17, 2022.

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eCommerce Omnichannel Technology Operations 312

Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. New technologies such as semantic vector search have made it possible to not only deliver what buyers are searching for but also fulfill their goals. This is still true.

Retail 298

Retail Omnichannel eCommerce Fulfillment 298

Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

Omnichannel 306

Omnichannel Fulfillment Shipping Costs Social Media 306

Retail TouchPoints

FEBRUARY 21, 2022

Today’s shopper now expects a seamless omnichannel experience, convenient delivery options and an array of sustainable products — as detailed in new research from Capgemini. Here are three trends that will define the retail industry in 2022 — and likely for years to come: 1. Expediting delivery with last-mile capabilities.

Consumer 313

Consumer Merchant Services Apparel Supplies 313

Retail TouchPoints

NOVEMBER 18, 2021

Macy’s is continuing its omnichannel evolution with the launch of a curated digital marketplace for both its flagship brand and Bloomingdale’s slated to open in the second half of 2022.

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Recommendation Omnichannel eCommerce Mobile 290

Retail TouchPoints

NOVEMBER 20, 2024

However, as technologies and resources have become more widely available, smaller RMNs are now a viable option for brands looking to leverage the benefits of personalized, data-rich campaigns. Whereas seamless omnichannel advertising was once limited to resource-intensive large networks, it’s now in the hands of networks of all sizes.

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Retail Omnichannel Technology Improvements 268

Retail TouchPoints

MAY 20, 2022

“There are different ways to join a family business — some people go in guns blazing, but that’s not really me,” he said during a session at the NRF Big Show earlier in 2022. The company’s wholesale business is still thriving, but now it’s only part of an omnichannel strategy that includes ecommerce , social commerce and marketplaces.

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Omnichannel Department Stores BigCommerce Fashion 274

Retail TouchPoints

AUGUST 19, 2022

Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021. RTP: The recession isn’t impacting retail budgets for technology, which is great.

Technology 278

Technology Shipping Costs Omnichannel Mobile 278

Retail TouchPoints

DECEMBER 1, 2021

Brick-and-mortar stores, once eager to let shoppers back inside their four walls, were met with the start-and-stop of in-person shopping habits, local health restrictions and the pressure to maintain omnichannel availability for in-store and online shopping. But it’s not just COVID-related challenges that are putting stress on the market.

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Shipping Costs Shipping Small Business Retail eCommerce 305

365 Retail

APRIL 19, 2022

The shortlist for Retail Technology Show ’s 2022 Innovation Awards has been announced, featuring the top 10 tech picks from the innovations on display at the new flagship event for retail that brings together Europe’s most forward-thinking retailers and leading tech innovators.

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Payment Services Technology Retail POS 73

Retail TouchPoints

MARCH 29, 2022

The 2022 Connected Consumer Series featured industry experts, thought leaders and practitioners prepared to share their wisdom with their peers, and spotlighted powerful examples from FILA, Lidl, Patagonia and other businesses. with the help of Microsoft Dynamics 365 and Sunrise Technologies. Tactical apparel retailer 5.11

Payment Services 245

Payment Services Merchant Services Omnichannel Consumer 245

Retail TouchPoints

JANUARY 3, 2023

Digital engagement platform Relationshop has acquired global ecommerce company Stor.ai, which offers a solution that supports regional grocers by cultivating omnichannel engagement with consumers. allows Relationshop to cultivate an intelligent commerce — or “icommerce” — approach to omnichannel solutions. The acquisition of Stor.ai

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Omnichannel Fulfillment Technology eCommerce 284

Retail TouchPoints

DECEMBER 1, 2022

His most recent experience was as EVP and Chief Digital and Technology Officer for Nationwide Marketing Group. “A During 2022, Batteries Plus has committed to investing in technologies and its workforce to build out a fresh omnichannel experience for customers.

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Omnichannel Customer Data eCommerce Platforms Technology 277

Retail TouchPoints

AUGUST 26, 2024

Today’s competitive retail environment has brands facing a dual challenge — creating cohesive omnichannel experiences and engaging with spend-conscious consumers who thoroughly research their purchases. Retail and CPG brands already are taking action to meet this need with the help of technology.

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Information Social Media Omnichannel Consumer 264

Retail TouchPoints

DECEMBER 22, 2022

Under Armour has appointed Marriott International President Stephanie Linnartz as its President, CEO and member of its board of directors following a search that began in May 2022. 27, 2023, succeeding Patrik Frisk, the former President, CEO and member of the board of directors who stepped away from the role in June 2022. ” .

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Omnichannel Technology Operations Customer Experience 289

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. In 2022, Statista reported that nearly two-thirds of US millennial consumers chose curbside pickup for their online purchases. What is Curbside Pickup?

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Fulfillment Omnichannel Merchant Services eCommerce 130

Omnisend

DECEMBER 7, 2021

In this article, we’ll examine some of the most important 2022 email marketing trends to be aware of in this year and beyond. Omnichannel communication. In contrast to basic multichannel strategies, omnichannel marketing campaigns constantly update and adjust messaging on all platforms in response to each user’s activity.

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Marketing Multi-channel Mobile Channel 190

Retail TouchPoints

APRIL 21, 2023

She will continue to oversee ecommerce strategy and omnichannel development, with an added emphasis on customer marketing, engagement, analytics and more. To deepen loyalty with both new and existing customers, JCPenney will continue to invest in technology-powered physical and digital experiences. “A

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Customer Omnichannel Technology Customer Experience 264

Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Relying on these technologies can help inform the consumer about the sensory properties of a product like its texture, smell, and even taste. This is no longer science fiction. virtual reality).

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Technology Retail Customer Experience Presentation 279

Ecommerce Platforms

MARCH 9, 2022

Shopify Review (Mar 2022): Is Shopify the Best Ecommerce Platform? Shopify Pricing Plans (Mar 2022): Which Shopify Plan is Best for You? For startups investing in the latest technology, Wix can be an excellent way to get ahead of the competition. Shopify Review (Mar 2022): Is Shopify the Best Ecommerce Platform?

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eCommerce Platforms Shipping Costs eCommerce Payment Services 222

Fabric

AUGUST 15, 2023

Additionally, there’s one potent omnichannel fulfillment approach that retailers are rapidly adopting as well: buy online, pickup in-store. They’ve invested heavily into BOPIS and home delivery, and in 2022, the company completed 35 million pickup orders and one-hour deliveries from its stores. It grew to $73.16

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Omnichannel Payment Services Shipping Costs Fulfillment 130

Retail TouchPoints

JANUARY 12, 2023

Retailers will now be able to plug into Walmart Commerce Technologies’ Store Assist local fulfillment services and the Walmart GoLocal delivery solution through the Salesforce AppExchange. The same technology that powers Store Assist has enabled Walmart to fulfill over 830 million orders across over 4,700 Walmart stores.”.

Merchant Services 311

Merchant Services Fulfillment Retail Omnichannel 311

365 Retail

MAY 23, 2022

DELIVER Events, the community for e-commerce and logistics has announced an outstanding line-up of industry leaders for its 12 keynote plenary sessions at DELIVER 2022, its flagship in-person event, 8+9 June, TAETS, Amsterdam. ar, Chief Omnichannel Officer, Nay AS. Anastasia Dellis, Commercial Director, Benelux, Gorillas. Martin Der?ar,

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eCommerce Events Supplies Apparel 117

Ecommerce Platforms

JANUARY 27, 2022

Omnichannel customer service is available through HubSpot, so you can connect with your customers through everything from phone call to live chat and WhatsApp, without losing track of the context in the conversation. HubSpot Marketing Hub Review (Jan 2022) – The Ultimate Guide. Further reading ??. Go to the top.

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Live Chat Merchant Services Omnichannel Shopify 104

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 246

Payment Services Operations Fulfillment Supplies 246

Fabric

JULY 13, 2023

During the COVID-19 pandemic, enterprise omnichannel retailers faced notable challenges (and opportunities) due to disruptions in the supply chain. As a result, providing customers with omnichannel retail experiences became a requirement for survival. What is Omnichannel Fulfillment? Let’s dive in!

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Omnichannel Fulfillment Payment Services Shipping Costs 100

Retail TouchPoints

JULY 13, 2023

However, with retailers feeling more pressure to streamline omnichannel fulfillment, supply chain visibility has risen to the top of the priority list. billion passive RFID tags to be sold in 2023, up from 33 billion in 2022. Even though RFID has proven its value numerous times, retailer adoption has never truly reached its peak.

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Shipping Costs Supplies Omnichannel Fulfillment 243