Forrester eCommerce

AUGUST 4, 2022

The 2022 AIOps NowTech generated a wealth of data that has been captured in the AIOps Data Overview, Q2 2022 report about AIOps software vendor capabilities. Three items from the overview report; digital experience, OpenTelemetry, and audit trails are highlighted in this blog.

Blog 370

Blog Other Information Technology 370

Retail TouchPoints

DECEMBER 20, 2024

Creedon had joined Dollar Tree as COO in 2022 following nearly a decade in leadership roles at Advance Auto Parts. My focus will continue to be on delivering long-term value to our associates, customers and shareholders as a company that is rooted in strong values and operational excellence. Dollar Tree has named Michael Creedon Jr.

Operations 287

Operations Retail Customer 287

Retail TouchPoints

MARCH 3, 2023

Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over the coming year. billion in Q4 2022. Comparable sales fell 9.3%

Omnichannel 299

Omnichannel Operations Technology Improvements 299

Retail TouchPoints

NOVEMBER 15, 2024

5, 2024, the auto parts retailer operated a total of 4,781 stores and serviced 1,125 independently operated Carquest stores. AAP appears to be moving toward a footprint with fewer stores overall but with additional larger stores, such as the 45,000-square-foot “super hub” location it opened in Los Angeles in June 2022.

Operations 222

Operations Improvements Retail Marketing 222

Retail TouchPoints

DECEMBER 23, 2024

Nordstrom and Liverpool have been financially involved since at least September 2022, when Liverpool took a 9.9% For over a century, Nordstrom has operated with a foundational principle of helping customers feel good and look their best, said Erik Nordstrom in a statement. ownership of the company and 49.9% to Liverpool.

Department Stores 278

Department Stores Retail Banking Operations 278

Retail TouchPoints

JANUARY 6, 2025

Cut+Dry which serves independent foodservice distributors and manufacturers such as restaurants and catering services will integrate Carrot Ads technology across its platform over the next few quarters, offering CPG brands direct access to buyers and unlocking new revenue opportunities for food distributors and operators.

B2B 277

B2B Point of Sale Operations Supplies 277

Retail TouchPoints

NOVEMBER 4, 2024

Franchise Group has filed for Chapter 11 bankruptcy as part of a restructuring agreement with its primary lenders that will allow its three strongest banners — Pet Supplies Plus , The Vitamin Shoppe and Buddy’s Home Furnishings — to remain in operation. In 2022, the company attempted to buy Kohl’s , but that deal fizzled out.

Home Furnishings 271

Home Furnishings Supplies Operations Marketing 271

Retail TouchPoints

JANUARY 6, 2025

Albertsons has once again launched its Innovation Launchpad competition, seeking emerging brands in the food, beverage and pet categories for the third iteration of the contest that began in 2022. Independent brands with $3 to $10 million in net retail sales can apply through Jan.

Food and Beverages 277

Food and Beverages Presentation Retail Customer 277

Retail TouchPoints

APRIL 12, 2023

For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences. As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate.

Operations 334

Operations Omnichannel Customer Experience Consumer 334

Retail TouchPoints

DECEMBER 5, 2024

The suit, filed in the District’s Superior Court, alleges that in June 2022 Amazon made a secret internal decision to stop using its fleet of branded trucks to make Prime deliveries to DC zip codes 20019 and 20020, which are high-crime areas of the city east of the Anacostia River.

Operations 273

Operations Information Consumer Other 273

Retail TouchPoints

DECEMBER 16, 2024

How Puma is Working with Financiers, Suppliers to Create Real Change But how do you orchestrate action in your supply chain when you have no direct control over behavior, data sharing practices or operations? Puma, in partnership with a coalition of financiers (e.g.

Supplies 277

Supplies Fashion Management Operations 277

Retail TouchPoints

JUNE 28, 2023

It’s also critical that the entire warehouse operation is prepared and ready to meet the demands of fast and accurate, high-volume fulfillment during the increased influx of orders. Fulfillment operations have become more complex as order size continues to grow. while also lowering operational costs.

Operations 275

Operations Shipping Costs Fulfillment Shipping 275

Retail TouchPoints

DECEMBER 5, 2024

Park has been CEO of Forever 21 since 2022. Five Below has been in expansion mode since the March 2022 unveiling of its Triple Double growth plan, which includes the goal of opening approximately 1,000 stores by its 2025 fiscal year, which will end in February 2026. Prior to her tenure at Forever 21, Park was the CEO of Paper Source.

Social Media 289

Social Media Omnichannel Fashion Retail 289

Retail TouchPoints

DECEMBER 5, 2024

She will oversee product, marketing, member support, trust and safety, and strategy and operations. In this role, Patel Goyal will be responsible for bringing together all customer touch points to deliver a more compelling and inspiring experience for Etsy’s millions of buyers and sellers.

Gifts 279

Gifts Operations Customer Experience Events 279

Retail TouchPoints

NOVEMBER 20, 2024

Since the program kicked off in 2022, more than 500,000 pets (or rather their owners) have written letters to Chewy Claus. Pet parents are encouraged to send their pets’ wish lists to Chewy Claus to ask for anything their paws, claws, fins and wings want or need. For every letter submitted by Dec. no-kill” in 2025.

Events 272

Events Management Retail Customer Experience 272

Retail TouchPoints

DECEMBER 31, 2024

Consider these facts: total returns amounted to $743 billion in merchandise in 2023 and in 2022; approximately 16.5% Crawford’s work involves designing new features, leading software implementations, managing projects, improving operational efficiency and coaching employees for better performance.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. Yalof shared in the company’s Q4 2022 earnings report that leasing occupancy grew 170 basis points year over year. These efforts are paying off steadily for consumers, retail partners and Tanger Outlets alike.

Food and Beverages 306

Food and Beverages Operations Consumer Omnichannel 306

Retail TouchPoints

MARCH 26, 2025

The retailer, which currently operates nearly 4,800 stores, was closing locations as recently as November 2024, but its footprint optimization efforts have concluded and the retailer is ready to return to growth mode.

Customer Experience 147

Customer Experience Operations Improvements Retail 147

Forrester eCommerce

MARCH 9, 2022

Between February 28 and March 3, the leading global telecoms and networking event, Mobile World Congress (MWC), took place in Barcelona. The event was hosted as a hybrid event. It attracted about half the attendees that it saw before the pandemic struck, namely 60,000 attendees. The event organizers reduced the floor space accordingly.

Mobile 363

Mobile Events Technology Operations 363

Retail TouchPoints

FEBRUARY 12, 2025

CardVault also operates stores in Bostons TD Garden, Foxboroughs Gillette Stadium and the Foxwoods Resort Casino in Connecticut. The retailer plans to rapidly scale up its brick-and-mortar footprint, with its next flagship location to be located in the American Dream mall near MetLife Stadium in northern New Jersey.

Retail 191

Retail Operations Marketing Customer Experience 191

Forrester eCommerce

DECEMBER 27, 2022

In the post-pandemic era, uncertainty reigns. With all the confusion surrounding economic indicators and talk of recession in 2023, technology executives may face tough decisions in the early months of 2023. Technology executives are struggling to find the right talent while simultaneously worried about layoffs due to a possible recession.

Technology 73

Technology Information Operations 73

Forrester eCommerce

MARCH 3, 2022

While these are starting to be enforced, 2022 will see the launch of even more data-related regulations (Figure 1). Firms operating in China are looking for guidance on how to adjust their data-related policies as they need […].

Operations 370

Operations Marketing 370

Retail TouchPoints

NOVEMBER 15, 2024

In 2021 and 2022, Saks Fifth Avenue was a winner of Retail TouchPoints’ sister publication Design:Retail ’s Winning Windows Awards. It’s going to be festive and holiday-focused, and of course, we’re going to have our fantastic and beautiful Saks holiday windows, which is truly what we’re known for,” Metrick added.

Department Stores 264

Department Stores Gifts Retail Other 264

Retail TouchPoints

JUNE 7, 2022

Prior to that position Brok spent more than eight years at Nike , eventually serving as its VP, Global Product and Merchandising Operations and Analytics.

POS 343

POS Mobile Operations Technology 343

Retail TouchPoints

NOVEMBER 20, 2024

As it has across the ad-tech industry, programmatic product enhancements led by automation have reduced operational costs and increased the efficiencies associated with precision targeting for all networks.

Retail 278

Retail Omnichannel Technology Improvements 278

Retail TouchPoints

DECEMBER 5, 2022

million of liquidity available at the end of Q3 2022, including about $92 million of availability under asset-based credit lines, against nearly $1.8 It also hired a Chief Operating Officer to help revamp supply chain operations and find savings across store efficiency, marketing expenses and information technology contracts.

Shipping Costs 326

Shipping Costs Supplies Operations Shipping 326

Forrester eCommerce

DECEMBER 12, 2022

Happy holidays from the DevOps Theme Team! Our merry band of Forrester analysts covering enterprise architecture, infrastructure, application development, application security, and technology strategy meets periodically to share research, debate trends, and dive into breaking news.

Technology 363

Technology Operations Management 363

Retail TouchPoints

JANUARY 30, 2023

The cuts are part of Foot Locker’s plans to “simplify the business” and put a greater emphasis on omnichannel operations, according to CEO Mary Dillon. The strategy was announced in November 2022 and included plans to reduce the number of global banners the company operates, including winding down two joint ventures in Europe.

Omnichannel 306

Omnichannel Supplies Operations Other 306

Retail TouchPoints

JANUARY 9, 2025

In October 2022 The North Face unveiled a five- year expansion plan that will add 300 global retail and partner locations, as well as updating existing stores with a refreshed approach. For us the store is a place for curiosity and exploration, said Cerletti.

Outdoor 278

Outdoor Consumer Fulfillment Definition 278

Retail TouchPoints

NOVEMBER 16, 2022

Inflation continued to loom in Q3 2022 and it has proven to be the defining force for many retailers. billion profit in Q3 2022, due to the recently announced $3.1 operating margin rate, well below its 6% goal. Net income fell to $712 million in Q3 2022, down from nearly $1.5 Walmart ’s comparable sales rose 8.2%

Food and Beverages 322

Food and Beverages Apparel Operations Travel 322

Retail TouchPoints

JANUARY 11, 2023

26, 2022, according to a company filing. While we have taken several important initial steps in our turnaround plan with strong execution, our Q3 2022 results signal that it will take longer to translate actions into outcomes,” wrote Gove in the memo. The retailer had approximately 32,000 employees as of Feb.

Supplies 312

Supplies Operations Retail 312

Retail TouchPoints

DECEMBER 2, 2022

Dollar General is continuing its rapid expansion into fiscal 2023 with plans for 1,050 new stores, following a successful Q3 2022 when sales rose 11.1% The off-price retailer executed on 800 retail projects in Q3 2022 and plans to execute on an additional 3,170 in the coming year. The quarter, which ended Oct. 28, also saw a 6.8%

Operations 312

Operations Consumer Retail Other 312

Retail TouchPoints

OCTOBER 13, 2023

Netflix has operated multiple pop-up stores around the world, including a multi-title location in Los Angeles that operated during the 2022 holiday season and a Manhattan location tied to the Bridgerton series.

Games 264

Games Operations Consumer Retail 264

Retail TouchPoints

JANUARY 29, 2024

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. Another indication of this change is that the number of retailers providing dedicated space for order prep also dipped between 2022 and 2023, from 60% down to 43%.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

SEPTEMBER 16, 2024

Crate & Barrel Holdings will adopt a unified payment processing solution from Adyen across both its ecommerce operations and its 110 stores, with the goal more closely aligning the in-store and online shopper experiences. The Adyen solution is designed to unlock shopper insights, streamline operations and support digital advancement.

Payment Services 279

Payment Services Channel Omnichannel Operations 279

Retail TouchPoints

FEBRUARY 17, 2023

The RealReal will cut operating costs through layoffs and store closures, with plans to eliminate 230 positions, or 7% of its workforce, according to a filing with the Securities and Exchange Commission. Revenue for Q3 2022 was $142.7 Revenue for Q3 2022 was $142.7 million , compared to $118.9 million , down from $57.2

Payment Services 306

Payment Services Payments Accessories Operations 306

Retail TouchPoints

JULY 3, 2023

“From moving our assembly operation, relocating our warehouse and updating our ERP system, we are collectively working towards a strategic omnichannel environment that supports shifts in retail and consumers’ wants and needs. .” during the height of its operations. The brand emerged from the process in 2022 with a $17.5

Omnichannel 306

Omnichannel Operations Consumer Other 306