Retail TouchPoints

DECEMBER 3, 2021

Shoe Station currently has 21 locations in five Southeastern states, which Shoe Carnival will now own and operate under the Shoe Station banner. With the addition of these locations, Shoe Carnival expects to surpass 400 stores by the end of 2022. The company said it is “on a path to double-digit new store growth in the years ahead.”.

Operations 274

Operations Mobile Retail Marketing 274

Retail TouchPoints

MARCH 3, 2023

Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over the coming year. billion in Q4 2022. Comparable sales fell 9.3%

Omnichannel 293

Omnichannel Operations Technology Improvements 293

Forrester eCommerce

MAY 11, 2022

Forrester’s Marketing Survey, 2022, revealed insights that can help B2B marketing leaders strengthen their marketing strategy. CMOs are currently confronted with a challenging environment, rapidly evolving requirements, and the need for change, which impacts organizations’ growth strategy and operating business.

B2B 365

B2B Operations Marketing Customer Loyalty 365

Retail TouchPoints

NOVEMBER 30, 2022

The changes follow news that recently appointed Foot Locker President and CEO Mary Dillon would halt a planned expansion into Japan as the company changes course to grow ecommerce and adjust its global operations. 1, 2022, include: Frank Bracken has been appointed EVP and Chief Commercial Officer.

Operations 273

Operations Supplies Omnichannel eCommerce 273

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 246

Payment Services Operations Fulfillment Supplies 246

Retail TouchPoints

JULY 26, 2022

For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? Here are our five holiday shopping predictions to consider as you develop your strategy for the 2022 season. For retailers, 2022 is about playing the long game.

Shipping Costs 300

Shipping Costs Gifts Fulfillment Consumer 300

Forrester eCommerce

DECEMBER 12, 2022

In 2022, everything was the same but completely different. The roller coaster ride from 2021 continued into 2022, with new and unexpected twists and turns. Inflation cut off the flow of cash into sales technology companies, driving focus back to the fundamentals that established businesses rely on.

Technology 354

Technology Operations Customer 354

Retail TouchPoints

FEBRUARY 15, 2022

So what changes should we expect to see in 2022? These players will continue to expand in 2022, reshaping consumers’ expectations of an acceptable wait time for groceries. To operate profitably and satisfy customers, grocers will optimize their assortments with far fewer, but more reliable and affordable products. .

Shipping Costs 318

Shipping Costs Payment Services Multi-channel Mobile Payments 318

Retail TouchPoints

MAY 13, 2022

Retail TouchPoints and design:retail have unveiled the 2022 slate of 40 Under 40 Award winners. Winners were celebrated at a cocktail reception during the 2022 Retail Innovation Conference & Expo , held May 10-12 at McCormick Place in Chicago, and they will be spotlighted in a special report scheduled to publish in July 2022.

Retail 305

Retail Management Operations Games 305

Retail TouchPoints

JUNE 28, 2023

It’s also critical that the entire warehouse operation is prepared and ready to meet the demands of fast and accurate, high-volume fulfillment during the increased influx of orders. Fulfillment operations have become more complex as order size continues to grow. while also lowering operational costs.

Operations 269

Operations Shipping Costs Fulfillment Shipping 269

Retail TouchPoints

AUGUST 17, 2022

Inventory markdowns weighed on Target in Q2 2022 as its net earnings dropped to $183 million , down almost 90% from its Q2 2021 performance. Walmart reported operating income of $6.8 from Q2 2022. Target expects to make a rebound in the second half of 2022 despite the recent challenges it’s faced. and Walmart up 6.5%.

Food and Beverages 271

Food and Beverages Operations Supplies Improvements 271

Forrester eCommerce

AUGUST 4, 2022

The 2022 AIOps NowTech generated a wealth of data that has been captured in the AIOps Data Overview, Q2 2022 report about AIOps software vendor capabilities. Three items from the overview report; digital experience, OpenTelemetry, and audit trails are highlighted in this blog.

Blog 370

Blog Other Information Technology 370

Retail TouchPoints

APRIL 24, 2023

The retailer has received a commitment of approximately $240 million in debtor-in-possession financing from Sixth Street Specialty Lending to provide the necessary liquidity to support operations during the Chapter 11 process.

Payment Services 273

Payment Services Operations Supplies Improvements 273

Retail TouchPoints

AUGUST 19, 2022

Bath & Body Works will lay off 130 employees, mostly from leadership roles, as the retailer seeks to create organizational efficiencies by simplifying and realigning its operating structure. The announcement followed weak Q2 2022 results, with net sales of $1.6 billion , down 5% year-over-year.

Operations 260

Operations Improvements Technology Other 260

Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. Prediction 2: Operational Excellence will Help Omnichannel Retailers Stand Apart. Prediction 5: Holiday 2022 Will Be a True Glimpse of Post-COVID Retail.

Omnichannel 283

Omnichannel Toys Shipping Costs Mobile 283

Retail TouchPoints

FEBRUARY 2, 2022

Last-mile delivery company Shipt has named Kamau Witherspoon as its new CEO, effective March 1, 2022. Witherspoon has extensive experience in high-growth industries, most recently with Shipt parent company Target as the retailer’s SVP of Operations. Witherspoon also has held top operations posts at United Healthcare and the KFC U.S.

Operations 261

Operations Supplies Improvements Retail 261

Retail TouchPoints

APRIL 12, 2023

For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences. As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate.

Operations 332

Operations Omnichannel Customer Experience Consumer 332

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. In 2022, Walgreens added 24-hour delivery service at several hundred stores, and the retailer has expanded its delivery radius from 15 miles to 20 , although Mikos noted that 80% of these orders are being delivered within just five miles from a store.

Payment Services 246

Payment Services Operations Omnichannel Fulfillment 246

Retail TouchPoints

APRIL 22, 2022

has downgraded its sales outlook for the first quarter of fiscal 2022 and announced the departure of Old Navy President and CEO Nancy Green, causing shares of the retail group to plummet 18% the day after the announcements. The company will update its full fiscal 2022 guidance when it reports first quarter results on May 26.

Operations 269

Operations Shipping Costs eCommerce Shipping 269

Retail TouchPoints

JUNE 15, 2022

In response to the ongoing conflict in Ukraine, the Inter IKEA Group and Ingka Group , the holding company that controls the home goods retailer’s stores, shared that IKEA operations in Russia and Belarus will continue to scale down after an initial pause in March. It is a human tragedy that is continuing to affect people and communities.”.

Operations 293

Operations Home Furnishings Retail Supplies 293

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

Shipping Costs 281

Shipping Costs Payment Services Merchant Services Payments 281

Retail TouchPoints

OCTOBER 19, 2021

Saks Fifth Avenue is reportedly aiming to go public in the first half of 2022 with a targeted valuation of approximately $6 billion , people familiar with the matter told The Wall Street Journal. Venture capital firm Insight Partners took a minority stake following the split, when Saks’ sales annual sales were $1 billion.

Operations 274

Operations Department Stores eCommerce Other 274

Forrester eCommerce

OCTOBER 7, 2021

In 2022, CIOs and technology executives should prepare for evolving edge computing environments which run software wherever that software best fits the need – a concept Forrester calls workload affinity.

Operations 195

Operations Technology B2B 195

Retail TouchPoints

FEBRUARY 9, 2023

Kohl’s has been working to solidify its executive team since the departure of CEO Michelle Gass to lead Levi’s in November 2022 — a move that Levi Strauss & Co. One of Kohl’s bright spots has been its Sephora at Kohl’s partnership; the retailer announced in August 2022 that it planned to expand the store-in-store initiative chainwide.

Operations 274

Operations Retail Department Stores Omnichannel 274

Retail TouchPoints

DECEMBER 1, 2021

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” In 2022, small- and medium-sized retailers will need to closely consider their ecommerce partnerships. Think of it like a resurgence of the P.O.

Shipping Costs 299

Shipping Costs Shipping Small Business Retail eCommerce 299

Forrester eCommerce

MARCH 11, 2022

Hello again! In 2021, I started highlighting our top research each month. As a research director, I get to not only see the final outcome but also all the work and client insights that went into its creation. For those who know me, I am quick to call these out via inquiry calls, but I’d […].

Operations 195

Operations Customer 195

Retail TouchPoints

SEPTEMBER 15, 2021

These developments, along with a growing focus on sustainability initiatives, are behind the debut of NRF Supply Chain 360 , which will take place June 20-21, 2022 in Cleveland. Hal Lawton, President and CEO of Tractor Supply Company , will be the opening keynote speaker on Monday, June 20.

Supplies 260

Supplies Events Shipping Costs Fulfillment 260

Forrester eCommerce

JUNE 8, 2022

Forrester's Digital Operation Platforms (DOPs) Now Tech is now live. This blog highlights key DOP vendors and market trends.

Operations 150

Operations Blog Marketing Technology 150

Retail TouchPoints

JANUARY 21, 2022

Against daunting odds, the 2022 Na tional Retail Federation Big Show once again brought retailers and suppliers face to face IRL from Jan. 16-18 at New York City’s Javits Center. The 112 th annual show featured 190 sessions, more than 300 speakers and 700+ exhibitors. Leadership Lessons. Upcoming NRF Events.

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Presentation Supplies Events Consumer 284

Retail TouchPoints

FEBRUARY 25, 2022

brick-and-mortar operations on Feb. 18, 2022, according to the company website. The brand’s international businesses, b8ta Japan and b8ta MENA in the UAE, remain operational, and the Japanese business has acquired the brand’s licenses in Japan, according to TechCrunch. “It Experiential retailer b8ta officially shut down its U.S.

Other 301

Other Operations Retail Toys 301

Forrester eCommerce

NOVEMBER 18, 2021

Learn how software development will adapt to the new normal in 2022. New expectations call for new processes and tools.

Technology 370

Technology Operations Customer 370

Retail TouchPoints

FEBRUARY 21, 2022

Virtually every aspect of the enterprise, from product development and analytics to operations and marketing, will need to evolve in parallel with the modern market; retailers need to rethink their cross-functional operations to thrive as they progress into the future. Expediting delivery with last-mile capabilities.

Consumer 307

Consumer Merchant Services Apparel Supplies 307

Retail TouchPoints

AUGUST 12, 2022

Ace Hardware is on an expansion tear; the retailer just marked the opening of its 105 t h new store this year and said it expects to add at least 60 more by the end of 2022. The new locations join the more than 5,600 stores already in operation across all 50 states and 70 countries. That’s in addition to the more than 2.5

Operations 246

Operations Retail Customer Fulfillment 246

Retail TouchPoints

JULY 14, 2022

is laying off about 5% of its home management staff, consisting of about 160 roles, as part of a wider reorganization effort that will unite the Victoria’s Secret, PINK and Beauty operations under one business structure. Gopuff previously cut 3% of its workforce in March as it streamlined operations and shelved plans for a potential IPO.

Operations 270

Operations Merchant Services Channel Fashion 270

Forrester eCommerce

FEBRUARY 9, 2023

Our recent 2022 survey found that among the APAC data and analytics decision-makers, only 13% indicated that their enterprise has advanced insights-driven business maturity — that is, they use a decide-act-learn-improve loop to ensure that insights are having maximum business impact.

Operations 195

Operations Improvements 195

Retail TouchPoints

NOVEMBER 17, 2022

The 2022 Omnichannel Retail Index shows that only 26% of retailers offer guided selling, thus allowing several retailers the opportunity to stand out this holiday season. Want more insights from the 2022 Omnichannel Retail Index to guide your 2023 strategies and tactics?

Customer Experience 293

Customer Experience Customer Omnichannel eCommerce Platforms 293

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. Yalof shared in the company’s Q4 2022 earnings report that leasing occupancy grew 170 basis points year over year. These efforts are paying off steadily for consumers, retail partners and Tanger Outlets alike.

Food and Beverages 301

Food and Beverages Operations Consumer Omnichannel 301