Retail TouchPoints

SEPTEMBER 11, 2023

According to the Forrester survey , 55% of brands say winning foot traffic will be a top challenge, while a McKinsey report found that more consumers switched brands in 2022 compared to the previous two years. Customers expect technology to work consistently, and if it doesn’t, it can lead to a frustrating experience.

Technology 236

Technology Point of Sale Customer Experience Customer Loyalty 236

Retail TouchPoints

NOVEMBER 30, 2022

The changes follow news that recently appointed Foot Locker President and CEO Mary Dillon would halt a planned expansion into Japan as the company changes course to grow ecommerce and adjust its global operations. 1, 2022, include: Frank Bracken has been appointed EVP and Chief Commercial Officer.

Operations 243

Operations Supplies Omnichannel eCommerce 243

Forrester eCommerce

MAY 11, 2022

Forrester’s Marketing Survey, 2022, revealed insights that can help B2B marketing leaders strengthen their marketing strategy. CMOs are currently confronted with a challenging environment, rapidly evolving requirements, and the need for change, which impacts organizations’ growth strategy and operating business.

B2B 365

B2B Operations Marketing Customer Loyalty 365

Retail TouchPoints

FEBRUARY 15, 2022

So what changes should we expect to see in 2022? These players will continue to expand in 2022, reshaping consumers’ expectations of an acceptable wait time for groceries. To operate profitably and satisfy customers, grocers will optimize their assortments with far fewer, but more reliable and affordable products. .

Shipping Costs 309

Shipping Costs Payment Services Multi-channel Mobile Payments 309

Retail TouchPoints

MAY 13, 2022

Retail TouchPoints and design:retail have unveiled the 2022 slate of 40 Under 40 Award winners. Winners were celebrated at a cocktail reception during the 2022 Retail Innovation Conference & Expo , held May 10-12 at McCormick Place in Chicago, and they will be spotlighted in a special report scheduled to publish in July 2022.

Retail 273

Retail Management Operations Games 273

Retail TouchPoints

JUNE 28, 2023

It’s also critical that the entire warehouse operation is prepared and ready to meet the demands of fast and accurate, high-volume fulfillment during the increased influx of orders. Fulfillment operations have become more complex as order size continues to grow. while also lowering operational costs.

Operations 229

Operations Shipping Costs Fulfillment Shipping 229

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. In 2022, Walgreens added 24-hour delivery service at several hundred stores, and the retailer has expanded its delivery radius from 15 miles to 20 , although Mikos noted that 80% of these orders are being delivered within just five miles from a store.

Payment Services 231

Payment Services Operations Omnichannel Fulfillment 231

Retail TouchPoints

JULY 15, 2024

According to the National Retail Federation (NRF), retailers lost $112 billion due to shrink in 2022, up from nearly $94 billion in 2021. They use RFID tracking to gain comprehensive inventory intelligence and AI to analyze operational data, helping to mitigate shrink by identifying its root causes.

Technology 210

Technology Operations Outdoor Electronics 210

Forrester eCommerce

OCTOBER 7, 2021

In 2022, CIOs and technology executives should prepare for evolving edge computing environments which run software wherever that software best fits the need – a concept Forrester calls workload affinity.

Operations 195

Operations Technology B2B 195

Retail TouchPoints

AUGUST 19, 2022

Bath & Body Works will lay off 130 employees, mostly from leadership roles, as the retailer seeks to create organizational efficiencies by simplifying and realigning its operating structure. The announcement followed weak Q2 2022 results, with net sales of $1.6 billion , down 5% year-over-year.

Operations 228

Operations Improvements Technology Other 228

Retail TouchPoints

APRIL 12, 2023

For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences. As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate.

Operations 314

Operations Omnichannel Customer Experience Consumer 314

Forrester eCommerce

AUGUST 4, 2022

The 2022 AIOps NowTech generated a wealth of data that has been captured in the AIOps Data Overview, Q2 2022 report about AIOps software vendor capabilities. Three items from the overview report; digital experience, OpenTelemetry, and audit trails are highlighted in this blog.

Blog 370

Blog Other Information Technology 370

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

Shipping Costs 243

Shipping Costs Payment Services Merchant Services Payments 243

Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. It’s important to recognize that this metaverse continuum also includes immersive platforms like Roblox and Web3 technologies like non-fungible tokens (NFTs). Prediction 2: Operational Excellence will Help Omnichannel Retailers Stand Apart.

Omnichannel 253

Omnichannel Toys Shipping Costs Mobile 253

Retail TouchPoints

FEBRUARY 21, 2022

Virtually every aspect of the enterprise, from product development and analytics to operations and marketing, will need to evolve in parallel with the modern market; retailers need to rethink their cross-functional operations to thrive as they progress into the future. Expediting delivery with last-mile capabilities.

Consumer 266

Consumer Merchant Services Apparel Supplies 266

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. Yalof shared in the company’s Q4 2022 earnings report that leasing occupancy grew 170 basis points year over year. RTP: And how are you using data and technology to drive traffic and engagement?

Food and Beverages 297

Food and Beverages Operations Consumer Omnichannel 297

Retail TouchPoints

DECEMBER 1, 2021

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” In 2022, small- and medium-sized retailers will need to closely consider their ecommerce partnerships. Think of it like a resurgence of the P.O.

Shipping Costs 269

Shipping Costs Shipping Small Business Retail eCommerce 269

RetailMinded

JANUARY 4, 2022

With changes in digital marketing, technological trends have emerged and have proven to be beneficial in helping retailers thrive. . So, you might need the help of a reliable technological innovation that streamlines your workload and eases your marketing processes. . Retail marketing isn’t easy. Customer Service Robots .

Technology 98

Technology Retail Social Media Reference 98

Retail TouchPoints

NOVEMBER 17, 2022

As the state of retail technology advances, companies are learning how to leverage artificial intelligence (AI) and machine learning (ML) tools to provide more bespoke shopping experiences online. By employing AI-powered technology, the guided selling process can now be enhanced and streamlined through the power of automation.

Customer Experience 274

Customer Experience Customer Omnichannel eCommerce Platforms 274

Retail TouchPoints

FEBRUARY 25, 2022

brick-and-mortar operations on Feb. 18, 2022, according to the company website. The brand’s international businesses, b8ta Japan and b8ta MENA in the UAE, remain operational, and the Japanese business has acquired the brand’s licenses in Japan, according to TechCrunch. “It Experiential retailer b8ta officially shut down its U.S.

Other 290

Other Operations Retail Toys 290

Retail TouchPoints

MARCH 24, 2022

The cost of returns keeps ecommerce operators awake at night — so much so that some large retailers have adopted a “just keep it” policy towards certain purchases, opting to issue a refund without asking for the merchandise back (a trend that may prove unsustainable for both margins and the environment if consumers come to expect it).

eCommerce 306

eCommerce Shipping Costs Gifts Merchant Services 306

Retail TouchPoints

JANUARY 21, 2022

Against daunting odds, the 2022 Na tional Retail Federation Big Show once again brought retailers and suppliers face to face IRL from Jan. 16-18 at New York City’s Javits Center. The 112 th annual show featured 190 sessions, more than 300 speakers and 700+ exhibitors. Leadership Lessons. Upcoming NRF Events.

Presentation 258

Presentation Supplies Events Consumer 258

365 Retail

APRIL 19, 2022

The shortlist for Retail Technology Show ’s 2022 Innovation Awards has been announced, featuring the top 10 tech picks from the innovations on display at the new flagship event for retail that brings together Europe’s most forward-thinking retailers and leading tech innovators.

Payment Services 73

Payment Services Technology Retail POS 73

Forrester eCommerce

JUNE 8, 2022

Forrester's Digital Operation Platforms (DOPs) Now Tech is now live. This blog highlights key DOP vendors and market trends.

Operations 150

Operations Blog Marketing Technology 150

Retail TouchPoints

NOVEMBER 30, 2021

In the first usage of Amazon ’s Just Walk Out (JWO) technology by a non-Amazon international retailer, Sainsbury’s has deployed the cashierless solution in its Holborn Circus convenience store. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Technology 259

Technology Payment Services Customer Experience Blog 259

Retail TouchPoints

FEBRUARY 9, 2022

With that, the majority of us started to operate more and more aspects of our lives online as well. This innovation only looks set to continue throughout 2022, so to make sure your brand stays at the forefront of these digital developments, here are four of the most innovative trends in ecommerce design to explore this year.

eCommerce Design 297

eCommerce Design eCommerce Travel Mobile 297

365 Retail

JULY 24, 2023

Now processing over 10% of the global grocery sales data, Retail Insight , the leading provider of in-store operations execution software, is targeting its next growth phase, consolidating its position as a global technology leader, while expanding into new territories, supported by a series of senior hires.

Payment Services 52

Payment Services Operations Technology Retail 52

Forrester eCommerce

NOVEMBER 18, 2021

Learn how software development will adapt to the new normal in 2022. New expectations call for new processes and tools.

Technology 370

Technology Operations Customer 370

Retail TouchPoints

JULY 21, 2022

Amazon expects to have thousands of custom electric delivery vehicles in more than 100 cities by the end of 2022 and to reach 100,000 vehicles across the U.S. Amazon has begun rolling out Rivian electric delivery vehicles in Baltimore, Chicago, Dallas, Kansas City, Mo., Nashville, Tenn., Phoenix, San Diego, Seattle and St.

Technology 261

Technology Operations Improvements eCommerce 261

RetailMinded

APRIL 3, 2022

A new study revealed: Social media marketing (32%), e-commerce software (31%), email marketing (29%), retail operations (26%) and online payments (24%) score highly. 63% of US brands plan to increase investment in retail software in 2022. Only 1% will decrease their investment.

Merchant Services 83

Merchant Services eCommerce Banking Technology 83

Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. New technologies such as semantic vector search have made it possible to not only deliver what buyers are searching for but also fulfill their goals. This is still true.

Retail 270

Retail Omnichannel eCommerce Fulfillment 270

Retail TouchPoints

NOVEMBER 9, 2022

The sale is the latest move by the retailer to scale down during a difficult year that included cutting 500 corporate positions in September 2022, including roles at main offices in Asia. Baozun recently established Baozun Brand Management (BBM), through which it will use its technology portfolio to cultivate brands. 17, 2022.

eCommerce 296

eCommerce Omnichannel Technology Operations 296

Forrester eCommerce

APRIL 24, 2018

At $90 Billion today and growing to $122 Billion by 2022, CMOs are pouring budgets into investments which align their organization’s operations with greater customer and experience focus.

Technology 239

Technology Marketing Operations Customer 239

Retail TouchPoints

AUGUST 19, 2022

Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021. RTP: The recession isn’t impacting retail budgets for technology, which is great.

Technology 248

Technology Shipping Costs Omnichannel Mobile 248

Retail TouchPoints

SEPTEMBER 16, 2024

As a company, we are always looking for ways to innovate and enhance both our operations and the customer experience,” said Scott Kessler, EVP and CIO of Northeast Grocery in a statement. Northeast Grocery is encouraging shoppers to provide feedback during the pilot program to help shape the future of this initiative. “As

Customer Experience 219

Customer Experience Operations Technology Marketing 219

Forrester eCommerce

DECEMBER 12, 2022

Our merry band of Forrester analysts covering enterprise architecture, infrastructure, application development, application security, and technology strategy meets periodically to share research, debate trends, and dive into breaking news. Happy holidays from the DevOps Theme Team!

Technology 363

Technology Operations Management 363

Forrester eCommerce

NOVEMBER 2, 2021

To compete and survive in an increasingly unpredictable, post-pandemic world, banks will invest heavily in technology, talent, and sustainability in the coming year.

Banking 366

Banking Technology Financial Services Operations 366