Forrester eCommerce

JUNE 23, 2022

Over the past decade these solutions have evolved and empowered B2B revenue teams to: Optimize sales processes Break down organizational silos Shorten time-to-competency Measure the impact of enablement programs These technologies […].

Technology 369

Technology B2B Customer 369

Forrester eCommerce

OCTOBER 26, 2021

Forrester predicts that in 2022, technology executives will have to solve issues of technical debt, talent shortages, and digital sameness. Learn more in Forrester's 2022 Predictions for technology executives.

Technology 363

Technology Information Customer 363

Forrester eCommerce

JUNE 20, 2022

Paris was the center of innovation and technology last week. The 2022 edition of Viva Tech in Paris was a great success with more than 90,000 in-person visitors and 300,000 digital connections.

Events 367

Events Technology Customer Experience B2C 367

Forrester eCommerce

JANUARY 7, 2022

Sales leaders must make the right investments in sales technology if they want to help their sales teams win in 2022. The right sales tech stack can improve sales productivity and broaden rep participation by: Automating administrative tasks for sellers and managers. Collecting valuable customer and seller data.

Recommendation 369

Recommendation Technology Improvements Management 369

Retail TouchPoints

DECEMBER 31, 2024

Consider these facts: total returns amounted to $743 billion in merchandise in 2023 and in 2022; approximately 16.5% They also expect products to be available where, how and when they want them, which is only possible through a truly omnichannel approach on a single technology platform.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Forrester eCommerce

AUGUST 4, 2022

The 2022 AIOps NowTech generated a wealth of data that has been captured in the AIOps Data Overview, Q2 2022 report about AIOps software vendor capabilities. Three items from the overview report; digital experience, OpenTelemetry, and audit trails are highlighted in this blog.

Blog 370

Blog Other Information Technology 370

Retail TouchPoints

JULY 1, 2022

Ron Johnson, CEO and co-founder of Enjoy Technology. Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity. as of July 1, 2022.

Technology 325

Technology Telecommunications Consumer Electronics Electronics 325

Forrester eCommerce

MAY 8, 2020

To develop guidance in response to this question, Forrester forecast how CMOs would spend over the next two years on media and advertising, marketing technology, marketing […].

Marketing 507

Marketing Technology B2C B2B 507

Retail TouchPoints

APRIL 4, 2022

We expect to see some pandemic-era commerce developments continue with some new twists, and we’re watching some emerging commerce trends that may go strong beyond 2022 — all with the goal of creating richer, more engaging customer experiences and stronger bonds between customers and brands.

B2C 328

B2C B2B Supplies Conversion Optimization 328

Retail TouchPoints

APRIL 18, 2024

There’s an analogy here to what is happening in retail, as retailer leaders have become increasing immersed in technology-driven innovation over the past decade. Retailers are being slowly pulled along with technology’s evolution without feeling any sense of impending doom. No army of humans can do this. That sounds good.

Technology 289

Technology Retail White Paper Fulfillment 289

Forrester eCommerce

NOVEMBER 9, 2021

Learn more in this overview of our 2022 predictions. In the coming year, the global public sector will respond to major economic and social trends with actions that reverberate throughout the world’s economy.

Information 370

Information Technology 370

Retail TouchPoints

MAY 4, 2023

Wayfair has launched the Digital Design Studio, a patent-pending technology that aims to bring the best of online and in-store shopping together. The technology will debut at the Dedham, Mass. ” The technology could help Wayfair on its path to profitability, though the retailer still has some work to do. billion , down 7.3%

Technology 305

Technology Customer Experience Omnichannel Improvements 305

Forrester eCommerce

MAY 11, 2022

Forrester’s Marketing Survey, 2022, revealed insights that can help B2B marketing leaders strengthen their marketing strategy. CMOs are currently confronted with a challenging environment, rapidly evolving requirements, and the need for change, which impacts organizations’ growth strategy and operating business.

B2B 365

B2B Operations Marketing Customer Loyalty 365

Forrester eCommerce

DECEMBER 19, 2022

The Forrester Wave™: Artificial Intelligence For IT Operations, Q4 2022 evaluated 11 vendors on 35 different capabilities. Read the report to see the vendor that came out on top with the highest-ranked capabilities for the broadest set of organizations.

Operations 369

Operations Information Technology 369

Retail TouchPoints

JANUARY 9, 2025

We understand its not easy for our customers to understand all the technologies, benefits and innovation contained in our product, said Cerletti. Using a touchscreen, the consumer selects which activity they want to do with our footwear, which terrain, which benefits, and [then we] work to educate [them] on the different technologies.

Outdoor 278

Outdoor Consumer Fulfillment Definition 278

Retail TouchPoints

OCTOBER 12, 2023

As a matter of fact, as accessibility becomes a more prevalent concern in the retail sector, the interplay between new technology and AI represents some good news. Features that improve accessibility have the power to help legitimize AI-powered tools and services and lead to more trust around the new technology.

Technology 297

Technology Other Consumer Fashion 297

Retail TouchPoints

JANUARY 6, 2025

Instacart is scaling the reach of its retail media technology, Carrot Ads , to give advertisers access to the multibillion-dollar foodservice industry through a new partnership with the B2B ecommerce ordering platform Cut+Dry. “Without a platform to share their brand story and product benefits, brands have been limited in their reach.

B2B 277

B2B Point of Sale Operations Supplies 277

Forrester eCommerce

NOVEMBER 2, 2021

To compete and survive in an increasingly unpredictable, post-pandemic world, banks will invest heavily in technology, talent, and sustainability in the coming year.

Banking 366

Banking Technology Financial Services Operations 366

Retail TouchPoints

NOVEMBER 4, 2024

Reju, which is owned by Technip Energies and relies on technology that originated with IBM research, is developing an infrastructure to take textile waste and regenerate it at scale, starting with polyester. Goodwill and WM are looking to play a critical role in recovery through the collection and sorting of textiles in North America.”

Clothing 277

Clothing Supplies Technology Marketing 277

Retail TouchPoints

SEPTEMBER 7, 2023

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. Creating a plug-and-play infrastructure enables rapid innovation. return on tangible equity (RoTE) compared to just 15.3%

Customer Experience 290

Customer Experience Technology Customer Retail 290

Retail TouchPoints

SEPTEMBER 11, 2023

According to the Forrester survey , 55% of brands say winning foot traffic will be a top challenge, while a McKinsey report found that more consumers switched brands in 2022 compared to the previous two years. Customers expect technology to work consistently, and if it doesn’t, it can lead to a frustrating experience.

Technology 264

Technology Point of Sale Customer Experience Customer Loyalty 264

Retail TouchPoints

NOVEMBER 17, 2022

As the state of retail technology advances, companies are learning how to leverage artificial intelligence (AI) and machine learning (ML) tools to provide more bespoke shopping experiences online. By employing AI-powered technology, the guided selling process can now be enhanced and streamlined through the power of automation.

Customer Experience 298

Customer Experience Customer Omnichannel eCommerce Platforms 298

Retail TouchPoints

OCTOBER 31, 2024

Since its first venture in 2022, the brand has had various successful experiences under its belt, including the PlayPrints Simulator. Clarks is one brand that has embraced Roblox as a destination for community-building as well as product engagement. The Clarks X Stranger Things Green Torhill Shoe UGC.

Games 278

Games Accessories Fashion Apparel 278

Forrester eCommerce

JUNE 27, 2022

The pandemic thrust consumers and technology into the forefront, exposing a long-standing tension between the two. Recently, Forrester released its US Customer […].

Technology 367

Technology Consumer Customer Customer Loyalty 367

Forrester eCommerce

MARCH 18, 2024

Last week, we issued our analysis of the Q4 2023 earnings announcements of large public technology service providers. First, tech service providers grew much slower in 2023 than in 2022 signaling a belt tightening in technology spend. Our takeaways? While […]

Technology 433

Technology Customer 433

Retail TouchPoints

JANUARY 30, 2025

The rise of AI, cloud technology, and composable architectures leaves no room for complacency. Because AI is at the forefront, and technology lifecycles are shrinking. From 2018 to 2022, companies that embraced digital leadership saw average annual shareholder returns of 8.1% , compared to 4.9% One major holdup to mass adoption?

Customer Experience 256

Customer Experience Technology Customer Loyalty B2B 256

Forrester eCommerce

JULY 23, 2024

Before 2022, software development primarily focused on reliability and functionality testing, given the predictable nature of traditional systems and apps. However, with the rise of generative AI models, the concept of model and AI alignment has become increasingly crucial.

Technology 259

Technology Customer 259

Forrester eCommerce

DECEMBER 12, 2022

Our merry band of Forrester analysts covering enterprise architecture, infrastructure, application development, application security, and technology strategy meets periodically to share research, debate trends, and dive into breaking news. Happy holidays from the DevOps Theme Team!

Technology 363

Technology Operations Management 363

Forrester eCommerce

SEPTEMBER 1, 2022

Marketers and technology vendors alike are rethinking approaches to engagement and enablement in response to the consumer-like behaviors of B2B buyers, heightened expectations for digital experiences, and the demands of a modernized workforce.

B2B 367

B2B Technology Consumer Marketing 367

Retail TouchPoints

NOVEMBER 20, 2024

However, as technologies and resources have become more widely available, smaller RMNs are now a viable option for brands looking to leverage the benefits of personalized, data-rich campaigns.

Retail 278

Retail Omnichannel Technology Improvements 278

Retail TouchPoints

APRIL 25, 2023

The furniture and home goods space is another sector of the market that’s seeing increased applications of this technology. 3D and AR technology also opens new opportunities for brands to enter the world of digital and NFT collections. New digital opportunities.

Technology 277

Technology eCommerce Shipping Costs Games 277

Forrester eCommerce

MARCH 9, 2022

Between February 28 and March 3, the leading global telecoms and networking event, Mobile World Congress (MWC), took place in Barcelona. The event was hosted as a hybrid event. It attracted about half the attendees that it saw before the pandemic struck, namely 60,000 attendees. The event organizers reduced the floor space accordingly.

Mobile 363

Mobile Events Technology Operations 363

Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Relying on these technologies can help inform the consumer about the sensory properties of a product like its texture, smell, and even taste. This is no longer science fiction. virtual reality).

Technology 279

Technology Retail Customer Experience Presentation 279

Retail TouchPoints

DECEMBER 5, 2024

Since joining Etsy in 2022, Minor has led the evolution and execution of Etsy’s brand strategy as well as multiple cross-functional initiatives, including the launch of Etsy’s gifting strategy and recent brand mission campaign , which celebrates creativity, originality and human connection.

Gifts 279

Gifts Operations Customer Experience Events 279

Retail TouchPoints

JULY 15, 2024

According to the National Retail Federation (NRF), retailers lost $112 billion due to shrink in 2022, up from nearly $94 billion in 2021. As retail technologies progress, leaders who recognize the value in covering all their bases and commit to adjusting their approach will likely see better results.

Technology 260

Technology Operations Outdoor Electronics 260

Forrester eCommerce

AUGUST 16, 2023

Ministry of Electronics and Information Technology (MeiTY) had introduced the first draft of the bill in 2022. This has come six years after the Supreme court of India declared the right to privacy as a fundamental right. However, it later withdrew it for […]

Electronics 370

Electronics Technology Information Customer 370

Forrester eCommerce

JULY 11, 2022

We track the details of the digital experience services of 66 agencies, consultancies, and technology service providers, and we recently evaluated 14 of the most significant in The Forrester Wave™: Global Digital Experience Services, Q2 2022. The service provider best suited to your needs could be a boutique or a global giant.

Technology 370

Technology Customer 370