Retail TouchPoints

JANUARY 30, 2025

Houchens Food Group is a great example of an organization that is working hard to simultaneously enhance its technology offering, engage shoppers through more channels and alleviate some of the administrative burden for its staff, said Patrick Hughes, CEO of eGrowcery in a statement. Freshmart adopted solutions from eGrowcery in May 2023.

Customer 263

Customer eCommerce Platforms Operations Technology 263

Retail TouchPoints

NOVEMBER 29, 2024

There’s more time to experiment, to determine if and how social commerce best works for you, and to understand what systems and data you need to exploit and foster what is certainly an important emerging retail channel, regardless of geography and culture. influencer). Some lessons translate well; others, less so.

Social Media 278

Social Media Beauty and Health Payment Services Consumer 278

Retail TouchPoints

FEBRUARY 12, 2025

Consumers who are accepted will receive a paid contract for creating content and posting to their social media channels, along with a Dicks gift card to purchase products to feature and early access to select product launches, VIP events and celebrity appearances. Applications close on Feb.

Sporting Goods 257

Sporting Goods Social Media Consumer Gifts 257

Retail TouchPoints

DECEMBER 27, 2023

Returns totaled $743 billion in 2023, amounting to 14.5% As is typically the case, online sales saw a higher return rate in 2023 at 17.6% Because of this change in methodology, 2023 numbers cannot be compared to NRF’s 2022 returns report , where returns were measured at 16.5% The 2023 numbers were released on Dec.

Retail 290

Retail Channel Customer Consumer 290

Retail TouchPoints

DECEMBER 2, 2024

Salesforce reported that 80% of global traffic came from mobile devices on Black Friday , with mobile devices driving 69% of all orders, up from 68% in 2023. While foot traffic remains a cornerstone for measuring offline performance, today’s shoppers are increasingly expecting a seamless experience across all channels ,” Shasteen added.

Merchant Services 279

Merchant Services Apparel Mobile Beauty and Health 279

Retail TouchPoints

MARCH 30, 2023

The National Retail Federation (NRF) expects retail sales to grow from 4% to 6% in 2023, reaching between $5.13 The proliferation and mingling of channels will create many new opportunities, and the challenge will be figuring out how best to tap into them. “If trillion and $5.23

Consumer 297

Consumer Omnichannel Travel Events 297

Forrester eCommerce

JANUARY 30, 2023

Marketing analytics is the practice of measuring, managing, and analyzing data from marketing initiatives — including channels, programs, campaigns, and tactics — to improve marketing effectiveness and identify opportunities to optimize short- and long-term objectives.

Marketing 351

Marketing Channel Improvements Management 351

Retail TouchPoints

FEBRUARY 7, 2023

It was amazing to be back in NYC for NRF 2023, and this year’s event did not disappoint. This remains a $50 million to $100 million opportunity for most $5B+ retailers in 2023, and too few non-grocers are pursuing it as a solution. It will be an important channel to reach younger audiences and future customers.

Retail 278

Retail POS Apparel Department Stores 278

Retail TouchPoints

MARCH 5, 2025

Her knowledge and hands-on approach to driving these areas of the Davids Bridal business will be critical in the companys efforts to expand into new categories, and even new media channels, following its second bankruptcy in 2023.

PayPal 214

PayPal Omnichannel Customer Experience Technology 214

Retail TouchPoints

DECEMBER 31, 2024

Consider these facts: total returns amounted to $743 billion in merchandise in 2023 and in 2022; approximately 16.5% Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds. of all purchased goods were returned to retailers.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

APRIL 7, 2023

The goals of this partnership, announced in January 2023, include enhancing access to cybersecurity news, guidance, education and resources for retail industry businesses. A 2023 NRF press release highlighted education and support as key goals of the partnership with RH-ISAC. Studies show data breaches cost $4.35

Payment Services 264

Payment Services Magazine eCommerce Improvements 264

Retail TouchPoints

SEPTEMBER 8, 2023

A survey of B2C marketing decision-makers in the Forrester 2023 B2C Marketing Challenges and Priorities report indicated that these issues top the list of respondents’ challenges within the next 12 months, at 47% each.

B2C 263

B2C Marketing Technology Customer Data 263

Retail TouchPoints

MAY 8, 2023

for Q1 2023 — the first period with no online sales growth since the Index debuted in 2014. In yet another sign that the COVID-generated ecommerce surge has subsided, the Salesforce Shopping Index reported flat ecommerce sales in the U.S.

Channel 275

Channel Merchant Services Payment Services Recommendation 275

Retail TouchPoints

JANUARY 8, 2025

In October 2024, digital grocery shopping jumped 28% YoY compared to October 2023. Third-party grocery delivery accounted for the bulk of these sales (46%), although pickup orders (40%) and ship-to-home channels (14%) also saw significant growth. In 2023, the global warehouse automation market was valued at $23 billion.

Supplies 279

Supplies Consumer Shipping Costs Multi-channel 279

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Why it Matters: In 2023, we saw employee turnover reach record highs.

Retail 264

Retail Supplies Merchant Services Social Media 264

Retail TouchPoints

APRIL 13, 2023

Wine marketers have an exciting opportunity to identify ways to educate new consumer segments, show up in key commerce channels and drive marketing ROI. You’ll also learn which channels you can reach them on and what messaging resonates best with them. The key is to avoid early mass media investment.

Marketing 317

Marketing Omnichannel Channel Social Media 317

Retail TouchPoints

JANUARY 12, 2024

E-sellers will leverage social channels more than ever. Recent data shows that online retailers are increasingly relying on social media advertising platforms to reach and engage with their target customers, while search-based channels such as Google Shopping and Bing are becoming less popular.

Social Media 320

Social Media Beauty and Health Multichannel eCommerce 320

Retail TouchPoints

MAY 14, 2024

Qurate Retail’s New App and FAST Channel Qurate Retail’s Sune shopping app. Image courtesy Qurate) HSN and QVC are the indisputable OGs of live shopping, and their parent company Qurate Retail Group is making a concerted effort to bring the brands’ decades of expertise into new media channels. But Qurate isn’t giving up on TV.

Social Media 330

Social Media eCommerce Channel Events 330

Retail TouchPoints

JANUARY 5, 2023

In addition to protecting margin by limiting the time period for promotions, retailers with an affiliate program should look to further grow this marketing channel by ensuring that their discounts are always shared and allowed to be marketed across their network of publishers. More Efficient Marketing Channels.

Shipping Costs 290

Shipping Costs Merchant Services Channel Consumer 290

Retail TouchPoints

NOVEMBER 21, 2024

In 2023-24, a 30-second spot averaged $882,000, with five games airing between Thanksgiving and Christmas (including a Christmas Eve game for the extra-last-minute shopper). The law of supply and demand dictates that prices will go up as retailers compete for fewer slots across TV and other channels.

Shipping Costs 274

Shipping Costs Retail Toys Games 274

Retail TouchPoints

DECEMBER 20, 2024

And these in-person events have a ripple effect on Poshmarks livestreaming business: comparing the 30 days before to the 30 days after all events hosted in 2023, the company found attendees hosted 30% more Posh Shows (livestreaming events) on average, ultimately driving an increase in seller earnings and orders completed.

Events 147

Events Multi-channel Workshop Webinar 147

Forrester eCommerce

DECEMBER 12, 2023

Our evaluation reveals a field of PIM vendors that are driving top-line business growth by actively managing product information quality within the enterprise and across thousands of channel endpoints.

Channel 243

Channel Management Information Consumer 243

Retail TouchPoints

FEBRUARY 24, 2023

Consumers have upped their scrutiny of brands and the world at large, which means that brands must tell an effective environmental, social and governance (ESG) story in order to win and retain consumers in 2023. The State of Trust Consumers are won over by brands that have a clear purpose and well-defined ESG commitments.

Consumer 283

Consumer Social Media Recommendation Apparel 283

Ecommerce Platforms

MARCH 2, 2023

Here are the options available: Standard: $29 per month Plus: $79 per month Pro: $299 per month Enterprise: Custom Pricing Standard: $29 per month The Standard plan from BigCommerce allows users to sell unlimited products, access unlimited staff accounts, and leverage a range of sales channels.

BigCommerce 211

BigCommerce Shipping Costs Payment Services Payments 211

Retail TouchPoints

MAY 11, 2023

As Forrester’s Brendan Witcher wrote in his retail outlook for 2023 , retail organizations aren’t powerless in confronting these forces. To do so, they’ll need seamless and instant access to information in-store, on the road or in their living room.

Retail 267

Retail Technology Consumer Operations 267

Practical eCommerce

OCTOBER 9, 2024

TikTok Shop launched in September 2023. Here's a recap of first year sales across categories, products, and channels. TikTok Shop Sales 2023-2024 appeared first on Practical Ecommerce. The post Charts: U.S.

Channel 127

Channel eCommerce Social Media 127

CPC Strategy

NOVEMBER 6, 2024

In 2023, brands saw relatively weak growth in sales generated by Google search ads in the runup to an early Thanksgiving, both in the first half of November and during the week before Thanksgiving. Ultimately, Amazon headed into Q4 at a similar share of Google shopping impressions as it did in 2023.

Blog 111

Blog Webinar eCommerce Reference 111

Retail TouchPoints

JULY 3, 2024

“Competing mattress suppliers — which are predominantly American manufacturers employing thousands of workers — are likely to lose access to the single most important retail channel, significantly impairing their ability to compete and potentially leading competing suppliers to reduce output, close factories and lay off workers.”

Document 264

Document Channel Consumer Operations 264

Retail TouchPoints

JUNE 28, 2023

Under Armour has named long-time Marriott executive Jim Dausch as its new Chief Customer Officer (CCO), effective July 24, 2023. In addition to modernizing the brand’s digital go-to-market strategy and DTC model and transforming its supply chain organization, Browne served as interim CEO from June 2022 to February 2023.

Multi-channel 279

Multi-channel Customer Supplies Apparel 279

Ecommerce Platforms

JUNE 16, 2023

What are the Best Shopify Apps in 2023? That means that you can link a text messaging strategy to your store’s back office and make sure you’re connecting with clients on all of the right channels. Well, this software permits users to track their SKUs across a plethora of sales channels. ‘How?!' we hear you cry.

Shopify 211

Shopify Shipping Costs Merchant Services Shipping 211

Retail TouchPoints

JUNE 5, 2023

Lululemon is looking to continue strong global growth after a 60% international sales increase boosted the retailer’s revenue growth to 24% in Q1 2023, which ended April 30, bringing total sales to $2 billion for the quarter. In both stores and digital channels, traffic increased approximately 30%.

Marketing 278

Marketing Accessories Channel Operations 278

Retail TouchPoints

AUGUST 21, 2024

Online wholesale marketplace Bulletin has launched a Shopify sales channel app, enabling merchants to more easily integrate their product listings and better manage orders to grow their brands via wholesale partnerships. Editor’s note: Both Bulletin and Retail TouchPoints are subsidiaries of live event and media company Emerald.]

Shopify 289

Shopify Small Business Retail B2B eCommerce Platforms 289

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Forrester eCommerce

JULY 17, 2023

SAP estimates 80% of B2B transactions will happen via digital channels by 2025 […] This year “Digital” and “AI” were the two keywords used in almost every presentation, sometimes maybe abused. Two things caught our attention: Digital hubs as a business enabler.

B2B 195

B2B Presentation Events Channel 195

Retail TouchPoints

JANUARY 2, 2024

Brick-and-mortar was a key growth driver for the brand in 2023: it opened more than 130 new stores and refurbished 80 locations over the past year, reaching a total of 2,700 locations in more than 115 markets worldwide. states — California, Georgia and Texas — in 2023. In 2022, 36% of its business came from online channels.

Fashion 262

Fashion Events eCommerce Channel 262