Retail TouchPoints

APRIL 13, 2023

Wine marketers have an exciting opportunity to identify ways to educate new consumer segments, show up in key commerce channels and drive marketing ROI. Then, by activating a flexible, omnichannel approach, you can learn who your best audience is. The key is to avoid early mass media investment.

Marketing 317

Marketing Omnichannel Channel Social Media 317

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

APRIL 7, 2023

The goals of this partnership, announced in January 2023, include enhancing access to cybersecurity news, guidance, education and resources for retail industry businesses. This causes friction in business decisions since consumers prefer omnichannel shopping options , but ecommerce increases cybersecurity risks.

Payment Services 264

Payment Services Magazine eCommerce Improvements 264

Retail TouchPoints

OCTOBER 4, 2023

Investing in digital channels can make the difference between a highly profitable pivot and stock waiting in the warehouse for the end-of-season sales. Across multiple channels, they provide an ever-present buying influence for consumers — which is particularly useful when flash sales or immediate focuses on certain products are needed.

Omnichannel 264

Omnichannel Merchant Services BigCommerce Payment Services 264

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Why it Matters: In 2023, we saw employee turnover reach record highs.

Retail 264

Retail Supplies Merchant Services Social Media 264

Retail TouchPoints

AUGUST 2, 2023

took the stage at The Lead Summit in Manhattan in July 2023 to talk about how they are adapting their strategies to meet the new realities of DTC retail. Those team members are a critical piece of the equation: “Having the size of the team and the expertise required to run a true omnichannel business is the biggest challenge,” said Widrick.

Omnichannel 246

Omnichannel Social Media Shopify Shipping Costs 246

Retail TouchPoints

JANUARY 9, 2023

Kanohe, Hawaii; and Los Angeles in January 2023, according to USA Today and other media outlets. We take a balanced approach to merchandise receipts and remain committed to offering fashion and value across nameplates and channels, with the capacity to adjust in-season buys and chase into areas of strength. Gaitherbeurg, Md.;

Department Stores 273

Department Stores Omnichannel Operations Fashion 273

Retail TouchPoints

FEBRUARY 24, 2023

Consumers have upped their scrutiny of brands and the world at large, which means that brands must tell an effective environmental, social and governance (ESG) story in order to win and retain consumers in 2023. The State of Trust Consumers are won over by brands that have a clear purpose and well-defined ESG commitments.

Consumer 283

Consumer Social Media Recommendation Apparel 283

Retail TouchPoints

APRIL 3, 2023

If you’re ready to explore how to make the metaverse a strategic component of your business strategy, join us at the D2 Summit in Chicago, taking place alongside the Retail Innovation Conference and Expo June 13 to 15, 2023. Get your all-access pass to the Retail Innovation Conference and Expo before April 6, 2023 and save $700!

Omnichannel 264

Omnichannel Fashion Games eCommerce 264

Retail TouchPoints

NOVEMBER 14, 2024

Brands like Vuori, which has positioned itself as a “category disruptor” by offering more versatile performance items, are at an advantage in this environment and are prioritizing growth across channels. For us, that means focusing on China, Korea and Japan in Asia, the UK in Europe, and the Middle East.”

Omnichannel 147

Omnichannel Consumer Customer Marketing 147

Retail TouchPoints

NOVEMBER 23, 2023

In the omnichannel context, inventory is spread out across multiple distribution channels that usually include digital and brick-and-mortar points of sale. Maximize product reach and mobility : To thrive in retail today, channel diversity is crucial.

Technology 271

Technology Omnichannel Retail Point of Sale 271

Retail TouchPoints

SEPTEMBER 20, 2022

Which channels will be most important for driving sales and building loyalty? Omnichannel Strategies. Omnichannel integration is one of retail’s biggest keys to success — the modern shopper expects to be met with a great experience in their channel of choice, regardless of what it might be. Personalization.

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Webinar Omnichannel Payments Payment Services 274

Retail TouchPoints

DECEMBER 18, 2023

BJ’s rolled out shelf-scanning inventory robots to all 237 of its stores in March 2023 and named a new CIO, Anjana Harve, in September 2023. These Tuples are built on a cloud-native and cloud-agnostic tech stack, and the Studio technology can be delivered in deployment models including SaaS and source code ownership.

Operations 264

Operations Shipping Costs Fulfillment Omnichannel 264

Retail TouchPoints

DECEMBER 29, 2022

trillion in 2023. This is where you directly apply all the stored information, whether it’s dealing with customers through support channels or running operations and planning. Omnichannel support system. Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3

Customer Experience 360

Customer Experience Management Customer Retail 360

Retail TouchPoints

MAY 31, 2022

We had long discussions about the evolution of our company strategy, anchored in our shared understanding that distribution channels change, history is cyclical, but iconic brands and products are forever. In her blog post, Weiss also teased Glossier’s plan to return to NYC’s SoHo neighborhood with a brick-and-mortar store in early 2023.

Omnichannel 286

Omnichannel Blog Channel Operations 286

Retail TouchPoints

NOVEMBER 2, 2022

but will expand to additional markets into 2023. “This partnership provides unique benefits to our ecosystem of Omnichannel Certified Partners for merchants on any ecommerce platform via Feedonomics to drive return ad on spend and improve performance on hundreds of growth channels.”.

BigCommerce 278

BigCommerce eCommerce Platforms Omnichannel eCommerce 278

Retail TouchPoints

SEPTEMBER 6, 2024

The site, now called ShopSimon , represents “the next phase in [Simon’s] journey to create the ultimate omnichannel shopping experience,” according to a company release. ShopSimon Aims to Creates More Value for Brand Partners As of September 2023, SPO featured more than 300 brands and sales were up 100% year over year. ”

Omnichannel 260

Omnichannel Order Fulfillment Fulfillment Recommendation 260

Retail TouchPoints

DECEMBER 20, 2024

And these in-person events have a ripple effect on Poshmarks livestreaming business: comparing the 30 days before to the 30 days after all events hosted in 2023, the company found attendees hosted 30% more Posh Shows (livestreaming events) on average, ultimately driving an increase in seller earnings and orders completed.

Events 147

Events Multi-channel Workshop Webinar 147

Ecommerce Platforms

MARCH 2, 2023

Here are the options available: Standard: $29 per month Plus: $79 per month Pro: $299 per month Enterprise: Custom Pricing Standard: $29 per month The Standard plan from BigCommerce allows users to sell unlimited products, access unlimited staff accounts, and leverage a range of sales channels.

BigCommerce 211

BigCommerce Shipping Costs Payment Services Payments 211

Retail TouchPoints

MAY 11, 2023

As Forrester’s Brendan Witcher wrote in his retail outlook for 2023 , retail organizations aren’t powerless in confronting these forces. To do so, they’ll need seamless and instant access to information in-store, on the road or in their living room.

Retail 267

Retail Technology Consumer Operations 267

Retail TouchPoints

JANUARY 9, 2024

Diversifying advertising budgets with omnichannel media, like digital audio, will help advertisers reach unique and performative audiences at scale, with mere clicks of a button. This way buyers can choose what media channels perform best. ad spending to increase 5.1% in 2024, lower than India, China, Germany and Brazil.

Retail 290

Retail Omnichannel Channel Mobile 290

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? In 2023, that percentage jumped to 50%. “As

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Retail TouchPoints

FEBRUARY 6, 2023

So far, 2023’s business outlook has been marked by uncertainty: Will a recession hit, and if so, how severe will it be? Frictionless Omnichannel “Omnichannel” as a goal is nothing new; retailers have been pursuing this objective for well over a decade. Omnichannel” as a reality has proven more elusive.

Payment Services 288

Payment Services Omnichannel POS Retail 288

Retail TouchPoints

JUNE 13, 2024

Additional CTV inventory is available through FreeWheel , and personalized and localized dynamic content optimization across this premium channel offering is enabled through Clinch. In 2023, we spearheaded the framework for standardization to enable consistent measurement across retail media,” noted Albertsons Media Collective’s Argyilan. “In

Retail 263

Retail Channel Omnichannel Marketing 263

Retail TouchPoints

JUNE 27, 2023

Lima-Guinehut brings more than 20 years of omnichannel experience to the role. She will lead the retailer’s global merchandising, sourcing and design strategy as well as the brand’s piercing business.

Fashion 278

Fashion Omnichannel Channel Operations 278

Retail TouchPoints

MAY 3, 2023

this year as it aims to hit the 1,000 -store mark by 2027, Chairman and CEO Michael Casey said on the company’s Q1 2023 earnings call. To enable these omnichannel purchasing behaviors, Carter’s highlighted the investments it has made in its app, which now accounts for one quarter of all ecommerce sales, over the last few years.

Presentation 264

Presentation Multi-channel Specialty Retailers Omnichannel 264

Retail TouchPoints

NOVEMBER 17, 2021

Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. Omnichannel is so important for us right now as the retail industry, and all industries for that matter, are hit with supply chain issues,” said Aaron Veit, Director of Digital Product Management at Crate & Barrel.

Consumer 325

Consumer Omnichannel Leisure Supplies 325

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Offering shoppers more information can increase the likelihood of engagement and create a more holistic omnichannel experience.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

FEBRUARY 7, 2023

But the luxury market sits in a unique position of growth: spending on luxury goods grew approximately 20% in 2022, according to Bain & Company , and it is likely to expand further through 2023. These consumers are using digital channels and experiences to discover and engage with once out-of-reach luxury brands.

Payments 290

Payments Omnichannel Payment Services Consumer 290

Retail TouchPoints

NOVEMBER 2, 2022

Nash will remain Executive Chair through the end of the Company’s fiscal year, January 28, 2023, at which time she will transition back to Chair of the Board. where she led multi-billion-dollar revenue delivery across all channels, customers and categories for Unilever’s largest market. “I Interim CEO Sarah E.

Multi-channel 278

Multi-channel Omnichannel Supplies Operations 278

Retail TouchPoints

AUGUST 4, 2022

Glossier also is reportedly reducing its headcount by 24 as part of a streamlined omnichannel strategy, according to WWD. The primarily DTC retailer is making a pivot toward wholesale following an agreement to stock its products at Sephora stores starting in early 2023.

Omnichannel 260

Omnichannel Supplies Apparel Channel 260

Retail TouchPoints

JULY 13, 2023

However, with retailers feeling more pressure to streamline omnichannel fulfillment, supply chain visibility has risen to the top of the priority list. billion passive RFID tags to be sold in 2023, up from 33 billion in 2022. Even though RFID has proven its value numerous times, retailer adoption has never truly reached its peak.

Shipping Costs 243

Shipping Costs Supplies Omnichannel Fulfillment 243

Retail TouchPoints

FEBRUARY 3, 2023

Here are ways SMBs can create new revenue-increasing opportunities, maneuver through tricky market conditions and grow their online business throughout 2023. Be Creative and Smart About Driving Traffic to Your Site Use an omnichannel approach. This can increase brand awareness, customer reach and sales.

Payments 286

Payments Merchant Services Payment Services Shipping Costs 286

Ecommerce Platforms

JUNE 16, 2023

What are the Best Shopify Apps in 2023? That means that you can link a text messaging strategy to your store’s back office and make sure you’re connecting with clients on all of the right channels. Well, this software permits users to track their SKUs across a plethora of sales channels. ‘How?!' we hear you cry.

Shopify 211

Shopify Shipping Costs Merchant Services Shipping 211

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. Baird: Store KPIs really need to change.

Sporting Goods 323

Sporting Goods Technology Omnichannel Operations 323

Retail TouchPoints

MAY 11, 2023

The former DTC darling had a disappointing Q1 2023 in which net revenue dropped 13.4% The retailer also is slowing the rate of new store openings while “selectively” expanding its presence in the wholesale channel. This is the latest step in the retailer’s efforts to save $15 million to $20 million in annualized SG&A costs.

Omnichannel 288

Omnichannel Channel Operations Improvements 288