Retail TouchPoints

FEBRUARY 9, 2023

Over the last decade or so, Batteries Plus has struggled to find its place in the world of digital retail, even as consumers have become ever more reliant on battery-powered devices. Right now [those experiences] look very similar, so we’re working to reinvent what those consumer journeys look like.”

Customer Data 215

Customer Data Customer Omnichannel Electronics 215

Retail TouchPoints

NOVEMBER 14, 2024

As digital operations become more complex and cybercriminals launch increasingly sophisticated phishing and malware attacks, data breaches have become common occurrences. For retailers and consumer businesses, a surge in data breaches presents difficult challenges. million last year. million and $3.48 million, respectively.

Retail 247

Retail Payment Services Consumer Operations 247

Retail TouchPoints

AUGUST 29, 2024

Value-seeking consumers trading down, strategically waiting for discounts and choosing low-cost Chinese shopping apps will soften holiday sales growth to 2% year over year (YoY) both in the U.S. and globally, according to the Salesforce Shopping Index , which analyzes data from more than 1.5 billion global consumers on retail sites.

Shipping Costs 271

Shipping Costs Consumer Shipping Supplies 271

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems. Retail is already changing.

eCommerce 245

eCommerce Shipping Costs Retail Recommendation 245

Retail TouchPoints

JULY 24, 2024

Bulk essentials retailer Boxed.com has been relaunched by online wholesale retailer MSG Distributors , which acquired the brand out of bankruptcy in 2023. “Our goal is to provide the tools businesses and consumers need to discover and restock their bulk essentials. The company was bought by MSG a few months later, in August 2023.

Fulfillment 254

Fulfillment Customer Loyalty Banking eCommerce Platforms 254

Retail TouchPoints

AUGUST 30, 2023

Nearly two-thirds of consumers ( 65% ) say they “love” fewer than three brands, according to a U.S.-based With customer behaviors and expectations changing so rapidly, it’s difficult to pinpoint what truly drives this lack of brand love and loyalty. based survey conducted by Dynata.

Customer Loyalty 261

Customer Loyalty Retail Shipping Costs Financial Services 261

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential. What is Ecommerce Personalization?

eCommerce 127

eCommerce Recommendation Omnichannel Customer Data 127

Retail TouchPoints

MAY 22, 2023

Tanger Outlets will deploy a customer engagement platform from Coniq to better empower its retail partners to deliver personalized and contextual offers to consumers. As Tanger continues its transformation, we believe omni experiences and customer data are critical to serve our retailers and guests alike.”

Customer 297

Customer Customer Experience Customer Data Improvements 297

lateshipment

JANUARY 17, 2023

Moving onto 2023, we need to draft our plans early to reach our goals for the year. The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. But the time to relax isn’t just here yet.

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

RETAIL MANAGEMENT SOFTWARE

JANUARY 23, 2023

In 2023, however, the outlook is positive, and the focus is on the customer shopping journey. Here are the top 10 retail trends impacting the industry in 2023. Brands typically need more data to deliver personalized messages to consumers at scale. The Frictionless approach focuses on customer needs and experiences.

Shipping Costs 94

Shipping Costs Social Media Retail eCommerce 94

Retail TouchPoints

SEPTEMBER 26, 2024

Due to AI tools that make it easier for criminals to synthesize identities from stolen customer data and manage them, banks and commerce are expected to lose close to $5 billion this year to this type of fraud. of all digital retail account creations in 2023 marked as suspected fraud, according to a new TransUnion report.

Payments 246

Payments Payment Services Retail Banking 246

Ecommerce Platforms

APRIL 5, 2023

Today, we’re going to be reviewing some of the top subscription ecommerce platforms available to business owners in 2023. Subscription ecommerce is the term given to an online business model in which consumers sign up for long-term access to a product or service. For consumers, subscription services offer simplicity and convenience.

eCommerce Platforms 104

eCommerce Platforms Subscription Payment Services eCommerce 104

Ecommerce Platforms

MARCH 14, 2023

Here are some of the top apps worth exploring in 2023. Printful If you’re looking for an easy way to sell your own custom products without having to spend a fortune on manufacturing and logistics, Printful could be the ideal app for you. ShipBob Reviews (Feb 2023) – The Ultimate Order Fulfillment Solution?

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

Retail TouchPoints

MARCH 1, 2024

‘Increasingly Personalized, Highly Relevant and Motivational Content’ Noting that Best Buy can attribute “roughly 90% of our revenue to known customers,” Barry explained how the retailer would use its loyalty program to elevate personalization. billion generated in Q4 2023. billion was down 6% from 2023’s $46.3 Revenue of $14.6

POS 273

POS Omnichannel Mobile Improvements 273

Retail TouchPoints

JANUARY 5, 2024

Google’s move, along with increased privacy regulations (particularly in the EU), have put a premium on zero- and first-party data. Zero-party data is information consumers intentionally share with a brand, e.g. when taking a quiz, while first-party data is collected by the brand from interactions with its own customers.

Recommendation 299

Recommendation Consumer Information Customer 299

Smile.io

FEBRUARY 2, 2024

  For this report, we analyzed over 100,000 merchants in 148 countries over two years and compared various metrics from 2023 to the previous year in 2022. Mike Rossi 2023 Customer loyalty data snapshot  The study examines key retention metrics year over year by industry and merchant size based on average monthly order count.

Customer Loyalty 92

Customer Loyalty eCommerce Customer Merchant Services 92

RetailMinded

DECEMBER 21, 2022

As we look ahead into 2023, there are many opportunities, challenges and experiences to anticipate in the New Year. Keeping these key points in mind, let’s look into 2023 with some predictions of what we can expect. Factoring in omni-channel to the best practices of agility and customer care should not be overlooked, either.

Retail 52

Retail Merchant Services Marketing Supplies 52

Retail TouchPoints

JUNE 9, 2023

By necessity, retailers are most concerned with the present day: they have to make sales and engage customers in the moment, no matter what channel they’re operating in. The 22 participants in the 2023 Innovation Labs at the Retail Innovation Conference & Expo in Chicago will provide attendees with that crucial forward-looking view.

Presentation 264

Presentation Customer Data Channel Operations 264

Retail TouchPoints

JULY 17, 2024

Organizations have been forced to navigate increased competition, accelerate digital transformation initiatives and adapt to changes in consumer preferences and behaviors. Consumers are turning to warehouse clubs and supercenters to buy in bulk and save money, as well as spending more on food delivery services. What lies ahead?

Payment Services 260

Payment Services Retail Customer Experience Supplies 260

Retail TouchPoints

OCTOBER 21, 2024

In 2023, fraudulent returns accounted for a staggering 13.7% With the rise of ecommerce, direct-to-consumer (DTC) retailers are particularly vulnerable as their online-only presence provides fertile ground for fraudulent activities. Data analytics plays a crucial role in identifying and preventing refund fraud.

Retail 272

Retail Payment Services Technology Payments 272

Retail TouchPoints

JULY 9, 2024

Sharmeelee Bala Owned by Simon Property Group and Brookfield Asset Management since late 2020 , JCPenney is actively working to retake its place as a leading department store retailer, most notably with a $1 billion turnaround plan unveiled in September 2023. distribution center with a new induction, sorting and packing system.

POS 274

POS Department Stores Payment Services Point of Sale 274

Retail TouchPoints

FEBRUARY 27, 2024

This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations. A cyberattack that compromises customer personal information can diminish the trust consumers place in a brand.

Payment Services 269

Payment Services Retail POS Operations 269

Omnisend

FEBRUARY 1, 2023

These emails can be sent as one-time campaigns or automations based on consumer data (behavior, interaction, previous purchases, etc.) For instance, you can see online brands sending at least one message daily, publishing 2-3 social media posts every day, and so on to stay on top of the consumer’s mind.

eCommerce 147

eCommerce Marketing Social Media Shipping Costs 147

ROI Revolution

JUNE 6, 2022

Direct to consumer (D2C or DTC) refers to brands that bypass third-party retailers and wholesalers to sell products directly to customers. As an online-centric business type, D2C has experienced tremendous growth over the course of the coronavirus pandemic as consumers have reduced their in-store shopping. of all D2C sales.

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

Retail TouchPoints

AUGUST 1, 2023

External economic factors, such as fluctuating interest rates, an unpredictable housing market and persistent inflation have prompted consumers to rethink their spending habits. Faced with shifting economic and consumer dynamics, retail leaders strive to unlock strategies that turn losses into profits.

Retail 246

Retail Shipping Costs eCommerce Consumer 246

Algopix

JULY 26, 2023

Furthermore, advancements in mobile technology have enabled consumers to make purchases on-the-go, further boosting eCommerce sales. Shopping cart solutions facilitate the online purchase process by allowing customers to add products to their cart, review items, and proceed to checkout securely. What are Shopping Cart Solutions?

Shopping Carts 125

Shopping Carts Payment Services 3dcart eCommerce Platforms 125

Retail TouchPoints

JULY 28, 2022

Online shopping has come a long way in providing consumers with a vision of how products might look on them. In a 2019 (read, pre-pandemic) NielsenIQ global survey , 51% of consumers expressed willingness to use AR/VR to assess products. How Can Businesses Bring Virtual Try-Ons to Their Customers? What to Look Out For.

Retail 265

Retail Customer Data Information Consumer 265

Retail TouchPoints

NOVEMBER 6, 2023

As consumers turned to ecommerce during the pandemic (in droves), the “death of the mall” was widely reported. Census Bureau reports first-quarter 2023 ecommerce sales at $272.6 A recent Bazaarvoice study found that 89% of consumers prefer holiday shopping in-store; 72% said online and 22% prefer social media. In fact, the U.S.

Omnichannel 306

Omnichannel Social Media Channel Mobile 306

Retail TouchPoints

JANUARY 4, 2023

While consumers enjoy the benefits of shopping online, they often find the experience uninspiring and lacking a certain je ne sais quoi that accompanies shopping at their favorite stores in person. Ecommerce sites can now highlight products in new and interactive ways that make the discovery process more fun for consumers.

eCommerce 283

eCommerce Omnichannel Comparison Shopping Recommendation 283

FastSpring

NOVEMBER 9, 2023

FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support. Ensure that your website has robust security measures in place to protect customer data. Customized by you, hosted by FastSpring.

Payment Services 78

Payment Services Customer Payments Subscription 78

Retail TouchPoints

FEBRUARY 15, 2023

Direct-to-Consumer (DTC) brands are constantly stuck between creating indelible customer experiences and turning profits on those relationships. In fact, Shopify forecasts that global ecommerce sales will exceed $6 trillion in 2023. CDPs are also designed for only one purpose — marketing activation of those customers.

Customer Experience 265

Customer Experience Customer Shipping Costs Customer Data 265

RetailMinded

FEBRUARY 8, 2023

Keeping this in mind, as we look ahead into 2023, we are given the choice to embrace challenge and seek opportunity or approach the year without a constructive, proactive plan. The recent National Federation BIG Show helps reveal ways to support this, along with other trends that capitalize on customer experience.

Technology 98

Technology Merchant Services Retail Shipping Costs 98

Omnisend

MARCH 16, 2023

If you’re wondering why you need to put in the extra work to gather customer data when you can send common promotional emails, let’s look over the benefits of dynamic emails to put things into perspective: 1. Increase customer engagement As consumers, we receive thousands of promotional messages from brands across all channels.

Definition 78

Definition Social Media Payment Services Recommendation 78

Ecommerce Platforms

MARCH 8, 2023

Live chat add-ons for ecommerce stores are simple tools which can embed into your existing store, providing customers with access to live chat support. These convenient plugins are excellent for increasing customer satisfaction scores, as they provide website visitors and consumers with another way to reach out for help and guidance.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Ecommerce Platforms

MARCH 4, 2023

Live chat add-ons for ecommerce stores are simple tools which can embed into your existing store, providing customers with access to live chat support. These convenient plugins are excellent for increasing customer satisfaction scores, as they provide website visitors and consumers with another way to reach out for help and guidance.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Retail TouchPoints

AUGUST 23, 2024

The 2024 Verizon Data Breach Investigations Report notes that there were 725 known data breach incidents in the retail sector for the year ending in late October 2023. An estimated 369 of those resulted in confirmed data disclosure.

Payment Services 311

Payment Services Retail Operations Management 311

Omnisend

FEBRUARY 8, 2023

Emails have become an integral part of how businesses interact with consumers at different stages of the buying journey. Even if you’re growing email lists in a streamlined and segmented way, consumer behavior, interest, and intent changes are unavoidable. For example, let’s imagine a customer abandons their cart.

Shipping Costs 78

Shipping Costs Recommendation B2C B2B 78