Retail TouchPoints

NOVEMBER 17, 2022

Beyond the transaction itself, guided selling provides brands with data that can lead to a deeper and more intuitive understanding of their consumers. Learning how customers respond to specific product recommendations enables brands to understand better what consumers are looking for and why.

Customer Experience 291

Customer Experience Customer Omnichannel eCommerce Platforms 291

Retail TouchPoints

JANUARY 19, 2022

Brands have always focused on personal touches and customization for consumers, yet a recent eMarketer report found growing concerns around data privacy, with nearly nine out of 10 consumers saying it’s important to them. This has led to extreme distrust, fear and even anger.

Customer Experience 327

Customer Experience Customer Retail Consumer 327

Forrester eCommerce

FEBRUARY 7, 2024

2023 was a confusing year: the consumers blew cold, and the economy blew hot. The recession-to-be did not materialize, and the economic outlook wasn’t half as bad as consumers would have you believe. Yet notes from the post-pandemic blues keep wafting in the air no matter the macroeconomic drumbeat.

Consumer 259

Consumer Customer Loyalty Customer Experience B2C 259

Retail TouchPoints

JULY 18, 2024

For example, apps with both associate-facing and customer-facing user interfaces [UIs] allow associates to support the customer’s own research and also facilitate transactions, including endless aisle capabilities and ship-from-store.

Customer Experience 263

Customer Experience Customer Retail Workshop 263

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Why it Matters: In 2023, we saw employee turnover reach record highs. Let’s begin the countdown… 5.

Retail 256

Retail Supplies Merchant Services Social Media 256

SheerID

JUNE 8, 2023

As consumers increasingly value data privacy, brands need to find new ways of collecting and using data to improve the customer experience.

Customer Experience 97

Customer Experience Consumer Customer Improvements 97

Retail TouchPoints

NOVEMBER 3, 2022

David’s Bridal will showcase personalized service and inclusivity with a new store format in approximately 30 locations, including 12 all-new shops, in 2023. The revamped stores will feature a new layout designed to support one-on-one customer experiences. West Chester Township, Ohio, Lexington, Ky. and Cool Springs, Tenn.

Customer Experience 254

Customer Experience Customer Accessories Events 254

Retail TouchPoints

FEBRUARY 15, 2023

Direct-to-Consumer (DTC) brands are constantly stuck between creating indelible customer experiences and turning profits on those relationships. In fact, Shopify forecasts that global ecommerce sales will exceed $6 trillion in 2023. According to eMarketer, established brands account for more than three-quarters of U.S.

Customer Experience 265

Customer Experience Customer Shipping Costs Customer Data 265

Retail TouchPoints

SEPTEMBER 8, 2023

Two types of technological change are causing the proverbial sleepless nights for business-to-consumer (B2C) marketers: updating data strategies to adapt to data deprecation, and introducing or enhancing their organization’s AI capabilities.

B2C 253

B2C Marketing Technology Customer Data 253

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Economic headwinds are likely to blow harder when consumers’ savings from the pandemic dwindle, which a Charles Schwab analyst believes could happen by Q3. The NRF Big Show , held in NYC Jan.

Food and Beverages 274

Food and Beverages BigCommerce Home Furnishings PayPal 274

Retail TouchPoints

AUGUST 17, 2023

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. This moderating trend in inflation is an encouraging development, but it is not without its caveats, particularly within the dynamic and complex terrain of the retail and consumer goods industries.

Consumer 243

Consumer Payment Services Food and Beverages Supplies 243

Retail TouchPoints

JANUARY 12, 2023

15-17, 2023 and featuring more than 950 exhibitors and 100 educational sessions. Additionally, Lowe’s Marvin Ellison will be honored with the NRF 2023 Visionary Award. New to this year’s event is the Consumer Product Showcase , offering SMB brands the opportunity to show off innovative customer-facing products.

Consumer 282

Consumer Food and Beverages Beauty and Health Toys 282

Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. This should give pause to any business that uses checkout tablets.

Consumer 222

Consumer Payment Services Point of Sale POS 222

Retail TouchPoints

JUNE 6, 2023

Some stats support the gloomy outlook: according to Kearney , 40% of consumers feel they have too many subscriptions, and subscription ecommerce is predicted to have its slowest growth year on record in 2023 ( Insider Intelligence ). Today, brands are competing for consumers’ share of wallet. The reality though is less stark.

Subscription 293

Subscription Consumer Shipping Costs Clothing 293

ESW

JUNE 23, 2023

And as the number of ecommerce consumers continues to grow, new markets and segments are emerging along with it. According to Morgan Stanley, parts of Southeast Asia and Latin America could experience 17% to 20% ecommerce growth over the next five years. So what should ecommerce brands know about consumer behaviour in 2023?

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78

Retail TouchPoints

DECEMBER 6, 2023

But, while they continued to make headlines in 2023, marketplaces themselves were no longer the hot commodity this year , marketplace sellers were. Not to mention, those particular platforms are more competitive [when it comes to capturing consumer attention]. There’s fulfillment costs and advertising costs.

Merchant Services 270

Merchant Services eCommerce Operations Games 270

Retail TouchPoints

JANUARY 3, 2023

With shrinking margins, economic uncertainty, and growing cyber risks from automated threats, retailers face continued challenges in 2023. This article reveals effective strategies to safeguard brands’ customers, reputation and revenue moving forward. Invisible protection for optimal customer experience.

Payment Services 300

Payment Services Merchant Services Retail Gifts 300

GetElastic

FEBRUARY 7, 2023

Virtual chatboxes are also gaining traction for retailers to help reduce cart abandonment and create a more streamlined and interactive experience as shown in the example below. A poor experience with one seller can create a domino effect and damage consumer confidence in other sellers. position: relative; background:#EDEDED; }.otro-blockquote::before{

Consumer 148

Consumer Demo Improvements Customer Experience 148

Retail TouchPoints

MAY 3, 2023

Let’s dive straight into it and unriddle the mystery of creating modern, highly personalized customer experiences while increasing performance in the cookieless future. But scanning manually through data marts to identify these features is very time-consuming. trillion in value.

POS 260

POS Customer Experience Customer Technology 260

Retail TouchPoints

FEBRUARY 27, 2023

Faced with inflation that remains uncomfortably high despite a series of interest rate hikes, just over half ( 51% ) of retailers are planning to raise product prices — at least slightly — this year, according to the 2023 BDO Retail CFO Outlook Survey.

Supplies 248

Supplies Retail Customer Data Technology 248

Retail TouchPoints

JULY 31, 2023

Inventory distortion, whether it’s out-of-stocks or overstocks, are a huge and costly challenge for retailers and suppliers, and too often a source of great inconvenience to consumers. A recent study by IHL Group projects that the global cost of inventory distortion in 2023 will be $1.77 billion ),” said the report. “The

Shipping Costs 244

Shipping Costs Retail Supplies Improvements 244

Retail TouchPoints

SEPTEMBER 3, 2024

Retail TouchPoints’ 2024 Store Design & Experience Survey found that these teams are struggling to navigate the rising cost of materials ( 57% , up from 38% in 2023); adapt experiences to new consumer expectations (also 57% , up from 42% in 2023); and react to tighter store design budgets ( 47% , up from 38% in 2023).

Technology 258

Technology Customer Experience Events Consumer 258

Retail TouchPoints

JANUARY 31, 2024

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. consumers of all ages, races and genders, as well as an assessment of digital retail strategies across various product categories.

Shipping Costs 261

Shipping Costs Consumer Mobile Channel 261

lateshipment

SEPTEMBER 7, 2023

Thus, in this blog, we’ll explore why early preparation is necessary and in order to help you get started, provide you with a comprehensive holiday schedule in the form of a marketing calendar and information on shipping deadlines for the 2023 season. This is also a great way to get into the spirit of the season and attract customers.

Shipping Costs 130

Shipping Costs Shipping eCommerce Marketing 130

Forrester eCommerce

DECEMBER 1, 2023

Forrester's Retail research team highlights data insights from retailers' online Black Friday and Cyber Monday 2023 participation.

Retail 259

Retail Consumer Customer Experience B2C 259

ChannelAdvisor

NOVEMBER 8, 2023

What do consumers want? Brands and retailers spend their whole careers chasing down answers to these questions — but we’ve revealed them in our 2023 global online survey results. Consumer electronics buyers are the most savvy shoppers, as an astounding 91% visit two or more sites before purchase. Our recommendation?

Consumer 52

Consumer eCommerce Consumer Electronics Multichannel 52

Forrester eCommerce

JULY 12, 2023

In a tough economy, where privacy legislation and technology changes make qualitative consumer data increasingly difficult to access, B2C marketers are struggling to adapt their data strategies for deeper customer understanding and develop AI capabilities to personalize experiences.

B2C 332

B2C Marketing Technology Consumer 332

Retail TouchPoints

MAY 11, 2023

As Forrester’s Brendan Witcher wrote in his retail outlook for 2023 , retail organizations aren’t powerless in confronting these forces. When a consumer products titan like Nike bets big on the metaverse, as it did with the late 2022 launch of the new SWOOSH virtual community , it’s time to take notice.

Retail 223

Retail Technology Consumer Operations 223

Retail TouchPoints

AUGUST 12, 2024

The direct-to-consumer (DTC) brand landscape continues to evolve, with the gap between winners and losers widening. million in Q2 2023 to $26.1 As part of its strategic turnaround, which was unveiled in March 2023 , Allbirds has closed 14 U.S. year over year to $188.2 year over year to $51.6

Shipping Costs 257

Shipping Costs Omnichannel Improvements Customer Experience 257

Retail TouchPoints

SEPTEMBER 27, 2024

“AEO protects its brands and cannot allow bad actors like Amazon to confuse and deceive consumers” by steering them towards substandard imitations, “piggyback[ing] off the goodwill, success and popularity of the Aerie marks.”

Customer Experience 284

Customer Experience Social Media Apparel Consumer 284

Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

Customer Retention 260

Customer Retention Jewelry Outdoor Fulfillment 260

MagentoBrain

FEBRUARY 21, 2023

Applying AI to digital marketing can effectively help optimize the consumer experience, increase consumers' favorability for the brand, and directly affect the brand's revenue. The following will describe the seven major marketing trends in 2023 for readers, as well as six tool applications that marketers cannot ignore!

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

SheerID

OCTOBER 10, 2023

As consumers increasingly value data privacy, brands need to find new ways of collecting and using data to improve the customer experience.

Customer Experience 88

Customer Experience Improvements Customer Consumer 88

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems. Retail is already changing.

eCommerce 245

eCommerce Shipping Costs Retail Recommendation 245

Retail TouchPoints

JULY 19, 2024

Together, these developments placed an unprecedented strain on retail brands to maintain a superior customer experience. A 2023 TNS survey revealed that nearly seven in 10 Americans were concerned about robocall scams posing as retailers and claiming a package is pending pickup or that they are due a refund.

Payment Services 248

Payment Services Operations Retail Customer Experience 248

Retail TouchPoints

OCTOBER 31, 2024

Ebay’s May 2024 Recommerce Report documented the growth of secondhand goods purchases, revealing that 70% of surveyed consumers planned to buy “pre-loved” items this year. “We After declaring bankruptcy in April 2023, David’s Bridal was sold to CION Investment Corp.

Document 277

Document Accessories Fashion Shipping 277

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 281

Fulfillment Shipping Costs Omnichannel Retail 281