Retail TouchPoints

DECEMBER 21, 2023

The editors of Retail TouchPoints are sharing our picks for the seven most consequential stories of 2023. Resale Continued its Rise but Came Under Financial Scrutiny Consumers’ enthusiasm for secondhand goods, as well as other forms of more sustainable consumption like rental and repair services, showed no sign of slowing in 2023.

Sporting Goods 299

Sporting Goods Operations Apparel Consumer 299

Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

Customer Retention 260

Customer Retention Jewelry Outdoor Fulfillment 260

Retail TouchPoints

MAY 18, 2023

Walmart and T a rget both navigated the uncertain currents of first fiscal quarter of 2023, but their differing results point to still more turmoil ahead. sales growth for its Q1 2023, which ended April 29, leading it to maintain its projection of a low-single digit sales decline for the year. in Q1 2023. Walmart reported a 7.6%

Omnichannel 247

Omnichannel Consumer Fulfillment eCommerce 247

Retail TouchPoints

JULY 31, 2023

Inventory distortion, whether it’s out-of-stocks or overstocks, are a huge and costly challenge for retailers and suppliers, and too often a source of great inconvenience to consumers. A recent study by IHL Group projects that the global cost of inventory distortion in 2023 will be $1.77 billion ),” said the report. “The

Shipping Costs 244

Shipping Costs Retail Supplies Improvements 244

Retail TouchPoints

DECEMBER 6, 2023

But, while they continued to make headlines in 2023, marketplaces themselves were no longer the hot commodity this year , marketplace sellers were. There’s fulfillment costs and advertising costs. Not to mention, those particular platforms are more competitive [when it comes to capturing consumer attention].

Merchant Services 270

Merchant Services eCommerce Operations Games 270

Retail TouchPoints

OCTOBER 31, 2022

Analysts predict the off-price retailer will perform well into 2023 as consumers continue to reduce their spending due to inflation, according to NASDAQ. The recent openings bring Ross’ store totals to 2,019 Ross Dress for Less and dd’s DISCOUNTS locations in 40 states, the District of Columbia and Guam.

Fulfillment 271

Fulfillment Consumer Retail Marketing 271

Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. billion commerce-focused consumer interactions as well supplemental consumer research. So what does all this mean for the holiday season? Register here.

Consumer 282

Consumer Shipping Costs eCommerce Gifts 282

Retail TouchPoints

AUGUST 17, 2023

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. This moderating trend in inflation is an encouraging development, but it is not without its caveats, particularly within the dynamic and complex terrain of the retail and consumer goods industries.

Consumer 243

Consumer Payment Services Food and Beverages Supplies 243

Retail TouchPoints

DECEMBER 18, 2023

BJ’s Wholesale Club is replacing its legacy order management system with Nextuple OMS Studio, which includes three “Tuples” — each an ordered set of microservices that the retailer can mix and match to create solutions for flexible fulfillment.

Operations 256

Operations Shipping Costs Fulfillment Omnichannel 256

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. In 2022, Statista reported that nearly two-thirds of US millennial consumers chose curbside pickup for their online purchases. What is Curbside Pickup?

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Retail TouchPoints

JULY 24, 2024

Bulk essentials retailer Boxed.com has been relaunched by online wholesale retailer MSG Distributors , which acquired the brand out of bankruptcy in 2023. “Our goal is to provide the tools businesses and consumers need to discover and restock their bulk essentials. The company was bought by MSG a few months later, in August 2023.

Fulfillment 254

Fulfillment Customer Loyalty Banking eCommerce Platforms 254

Retail TouchPoints

FEBRUARY 27, 2023

Faced with inflation that remains uncomfortably high despite a series of interest rate hikes, just over half ( 51% ) of retailers are planning to raise product prices — at least slightly — this year, according to the 2023 BDO Retail CFO Outlook Survey.

Supplies 248

Supplies Retail Customer Data Technology 248

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Economic headwinds are likely to blow harder when consumers’ savings from the pandemic dwindle, which a Charles Schwab analyst believes could happen by Q3. The NRF Big Show , held in NYC Jan.

Food and Beverages 274

Food and Beverages BigCommerce Home Furnishings PayPal 274

Retail TouchPoints

JUNE 9, 2022

Clark’s last day as CEO of the Worldwide Consumer business at Amazon will be July 1. For the first six months he will serve as Co-CEO alongside Flexport Founder and current CEO Ryan Peterson, who then plans to transition to the role of Executive Chairman in March 2023. He’ll take the reins at Flexport a few months later on Sept.

Supplies 272

Supplies Consumer Shopify eCommerce 272

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems. Retail is already changing.

eCommerce 245

eCommerce Shipping Costs Retail Recommendation 245

Fabric

AUGUST 8, 2023

A recent survey found that 73% of consumers have experienced a delivery failure and the top issues cited were late delivery, delivery not arriving when expected, and length of time to make delivery. Order management is the process of efficiently handling and fulfilling customer orders from start to finish. What is Order Management?

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

Retail TouchPoints

SEPTEMBER 10, 2024

Other brands have been expanding their adaptive offerings in recent years: in December 2020 Zappos expanded its adaptive footwear offerings, and in September 2023 Kohl’s launched an adaptive apparel line for women from Nine West. Victoria’s Secret and Pink launched a line of adaptive intimate apparel in October 2023.

Apparel 265

Apparel Fashion Clothing Fulfillment 265

Retail TouchPoints

JUNE 9, 2023

The state-of-the-art facility’s automated systems, implemented in partnership with Vanderlande Industries , will allow it to ship 485,000 units per day, providing next-day ecommerce fulfillment for consumers in California, Nevada, Arizona and southern Utah. ” Recruitment for fulfillment center jobs took place through early 2023.

Shipping Costs 269

Shipping Costs Outdoor Fulfillment Arts 269

Retail TouchPoints

OCTOBER 31, 2024

Ebay’s May 2024 Recommerce Report documented the growth of secondhand goods purchases, revealing that 70% of surveyed consumers planned to buy “pre-loved” items this year. “We After declaring bankruptcy in April 2023, David’s Bridal was sold to CION Investment Corp.

Document 277

Document Accessories Fashion Shipping 277

Retail TouchPoints

JANUARY 30, 2023

CVS Health has named Amy Bricker to the newly created role of EVP and Chief Product Officer – Consumer, and hired David Joyner as EVP and President of Pharmacy Services. Joyner, a former CVS Health executive, is replacing Dr. Alan Lotvin, who plans to retire in April 2023.

Consumer 184

Consumer Article Operations Improvements 184

Wiser

SEPTEMBER 18, 2023

The emergence of eCommerce has transformed traditional shopping habits, with a growing number of parents and students turning to online platforms to fulfill their annual back-to-school shopping needs. The convenience, variety, and value offered by online platforms presents a compelling proposition for consumers.

Electronics 148

Electronics Retail Shipping Costs Leisure 148

Retail TouchPoints

MARCH 21, 2023

This was evident at Prosper Show in Las Vegas, March 13-15, 2023, an event originally developed for Amazon sellers. More than half ( 52% ) of sellers said they plan expand to additional platforms in 2023, up from 30% in 2022. Source: Jungle Scout Ebay, however, may be coasting on its long tenure.

eCommerce 284

eCommerce Fulfillment Shopify Omnichannel 284

Retail TouchPoints

NOVEMBER 5, 2024

A recent consumer survey by experience agency ChangeUp identified what customers see as the key benefits of in-store shopping: 66% of shoppers feel more in control of their purchases in-store; 51% believe they get better-quality items; and 43% find in-store shopping enjoyable, highlighting the tactile and visual elements of the experience.

Mobile 259

Mobile Operations Consumer Shopify 259

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

Consumer 319

Consumer Omnichannel Leisure Supplies 319

Retail TouchPoints

SEPTEMBER 6, 2024

. “Inherent in our culture is a drive for innovation and a desire to enhance the shopping experience for our consumers while delivering new sales opportunities for our retailers. ShopSimon Aims to Creates More Value for Brand Partners As of September 2023, SPO featured more than 300 brands and sales were up 100% year over year.

Omnichannel 242

Omnichannel Order Fulfillment Fulfillment Recommendation 242

Ecommerce Platforms

APRIL 26, 2023

The Best Etsy Alternatives for 2023 Etsy represents one of the most popular platforms for creative professionals selling handmade products on the market today. Shopify Review 2023 – Pros, Cons, and Is It Right for Your Business? Shopify Pricing Plans and Fees 2023: Which One is Right for You?

Shipping Costs 104

Shipping Costs Payment Services Shopify Payments 104

Fabric

JULY 13, 2023

According to data from Statista, the use of curbside pickup and buy online, pick up in-store (BOPIS) grew significantly during the COVID-19 pandemic: Today, omnichannel fulfillment has surpassed being just a fleeting trend and has solidified its position as a strategic imperative for modern enterprise retailers. Let’s dive in!

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Omnichannel Fulfillment Payment Services Shipping Costs 100

Ecommerce Platforms

MARCH 2, 2023

In February 2023, BigCommerce raised the prices for Standard, Plus and Pro plans to $39, $105, and $399. You can view or edit products, fulfil orders, and even connect with team members on the go. Overall, most consumers seem to view BigCommerce as an effective, valuable tool for ecommerce.

BigCommerce 211

BigCommerce Shipping Costs Payment Services Payments 211

Retail TouchPoints

AUGUST 29, 2024

Value-seeking consumers trading down, strategically waiting for discounts and choosing low-cost Chinese shopping apps will soften holiday sales growth to 2% year over year (YoY) both in the U.S. billion global consumers on retail sites. While holiday sales grew 3% YoY in 2023, reaching $1.17 trillion , with the U.S.

Shipping Costs 271

Shipping Costs Consumer Shipping Supplies 271

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10.

Shipping Costs 336

Shipping Costs Consumer Supplies Shipping 336

Retail TouchPoints

JANUARY 30, 2023

Recognizing Fulfillment as the Competitive Advantage for Retailers The post-pandemic world is chock-full of costs and bottlenecks that are increasing at the same pace as consumer expectations for real-time delivery. It’s a pace unlike anything we’ve ever seen before, one where customers expect their goods instantly.

Supplies 280

Supplies Fulfillment Technology Arts 280

Ecommerce Platforms

APRIL 5, 2023

The platform includes everything business leaders need to get started, from a custom mock-up generator, to warehousing services, and a global order fulfilment network. Go to the top What are the Best Redbubble Alternatives in 2023? Runner up Printify Following closely behind Printful, Printify offers a similar level of POD excellence.

Shipping Costs 104

Shipping Costs Order Fulfillment Merchant Services Shipping 104

Ecommerce Platforms

MARCH 14, 2023

Here are some of the top apps worth exploring in 2023. Printful Review (Feb 2023): Higher Quality Printing and Dropshipping Printful Pricing (2023): How Much Does Printful Cost? Dropshipping and fulfilment support ensures you don’t have to store any inventory, or manage logistics yourself.

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

Retail TouchPoints

OCTOBER 23, 2024

Nearly 75% of consumers say the way they shop in stores has changed significantly over the past three years, according to Retail Systems Research (RSR). After starting their partnership in August 2023, the companies moved “in earnest” through an initial pilot in May 2024 and started their full deployment in June 2024.

POS 242

POS Omnichannel Fulfillment Subscription 242

Retail TouchPoints

JUNE 28, 2023

Taking steps now to prepare your warehouse for the increase in orders and to ensure fulfillment processes are optimized is essential to make your ecommerce peak season a success. Knowing how much of each item is in stock at any moment, and forecasting how much inventory is needed, are critical components to holiday fulfillment success.

Operations 259

Operations Shipping Costs Fulfillment Shipping 259

Retail TouchPoints

MAY 17, 2024

returns reached a staggering $743 billion in 2023, representing over 14.5% However, with consumer sentiment low and economic concerns still front of mind, this approach could backfire. Virtual fitting technologies help consumers make the right selection the first time. Agile fulfillment. According to the NRF, U.S.

Fulfillment 271

Fulfillment Technology Apparel Clothing 271

Ecommerce Platforms

FEBRUARY 7, 2023

Print on Demand platforms provide companies with access to fulfilment centers around the world, where they can access the support of professionals to fulfil orders for their customers. With fulfilment centers all over the globe, the solution is ideal for all kinds of entrepreneurs, no matter where you want to start your business.

Shipping Costs 104

Shipping Costs Shipping Clothing Fulfillment 104