Retail TouchPoints

SEPTEMBER 8, 2023

With more than 20 years of experience in the consumer products industry and “a proven record of operating excellence, financial discipline and building high-performance teams,” Glendinning will officially join the Express leadership team and board of directors on Sept. Baxter will be on hand to ensure a smooth leadership transition.

Consumer 230

Consumer Apparel Fashion Omnichannel 230

Retail TouchPoints

NOVEMBER 13, 2023

Brooklinen was a direct-to-consumer darling that promised consumers high-quality sheets at great prices. By eliminating supply chain complexities and “cutting out the middlemen,” Brooklinen was able to streamline the product development journey and fully immerse consumers in the ethos and values of the brand.

Omnichannel 267

Omnichannel B2B Channel Customer 267

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Why it Matters: In 2023, we saw employee turnover reach record highs.

Retail 256

Retail Supplies Merchant Services Social Media 256

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 281

Fulfillment Shipping Costs Omnichannel Retail 281

Retail TouchPoints

SEPTEMBER 19, 2023

“The consumer’s going to be very selective, they’ve got a lot of choices; [the season is] going to be promotional, but consumers are [financially] healthy right now and they’re spending. [An It’s not a blowout number, but it’s in line with lower inflation, and the consumer will be spending.”

Consumer 254

Consumer Electronics Automotive eCommerce 254

Retail TouchPoints

SEPTEMBER 1, 2023

Although Placer.ai’s quarterly index for Q2 2023 found that store traffic for discount and dollar stores were up 4.7% year over year, Dollar General CEO Jeff Owen revealed that the company was “not satisfied” with overall financial results for its Q2, which ended August 3, 2023. Dollar General reported a net sales increase of 3.9%

Operations 258

Operations Apparel Supplies Improvements 258

Retail TouchPoints

MAY 18, 2023

Walmart and T a rget both navigated the uncertain currents of first fiscal quarter of 2023, but their differing results point to still more turmoil ahead. sales growth for its Q1 2023, which ended April 29, leading it to maintain its projection of a low-single digit sales decline for the year. in Q1 2023. Walmart reported a 7.6%

Omnichannel 247

Omnichannel Consumer Fulfillment eCommerce 247

Retail TouchPoints

JANUARY 31, 2024

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. consumers of all ages, races and genders, as well as an assessment of digital retail strategies across various product categories.

Shipping Costs 261

Shipping Costs Consumer Mobile Channel 261

Retail TouchPoints

MARCH 3, 2023

Changing consumer behavior also has led to the tech retailer to reduce its overall head count by approximately 25,000 people, or 20% of its workforce, over the past three years. Best Buy’s overall Q4 2023 results reflected a difficult economic climate. The first location, a 5,000-square-foot shop in Monroe, N.C., billion in Q4 2022.

Omnichannel 293

Omnichannel Operations Technology Improvements 293

Retail TouchPoints

OCTOBER 30, 2024

22, 2024 True Religion prioritized these cities based on consumer demand and is “augmenting our online business with stores in select markets that allow our shoppers to experience the brand in-person,” True Religion CEO Michael Buckley told Retail TouchPoints. “ opening on Nov. 8, 2024 Kings Plaza in Brooklyn, NY, opening on Nov.

Social Media 270

Social Media Omnichannel Apparel Marketing 270

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

Consumer 319

Consumer Omnichannel Leisure Supplies 319

Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. The cost-of-living crisis is undoubtedly driving buying decisions, so simplifying the consumer journey is essential for closing the sale.

Omnichannel 261

Omnichannel Merchant Services BigCommerce Payment Services 261

Retail TouchPoints

NOVEMBER 14, 2023

The 2023 American Express Shop Small Impact Study reveals that most consumers (78%) believe that small businesses are “essential to their community.” To drive consumer engagement and action on Small Business Saturday, American Express has launched a new campaign powered by augmented reality (AR) and a curated digital experience.

Small Business Retail 280

Small Business Retail Social Media Outdoor Consumer 280

Retail TouchPoints

JANUARY 22, 2021

The average consumer has access to more choices and greater convenience than ever before, and truly standing out in the tech-heavy retail landscape will only become more challenging in the coming years. The overarching theme of the presentation was the need for retailers to keep up with shoppers’ demands.

Omnichannel 225

Omnichannel Payment Services Retail Webinar 225

Retail TouchPoints

APRIL 7, 2023

The goals of this partnership, announced in January 2023, include enhancing access to cybersecurity news, guidance, education and resources for retail industry businesses. This causes friction in business decisions since consumers prefer omnichannel shopping options , but ecommerce increases cybersecurity risks.

Payment Services 256

Payment Services Magazine eCommerce Improvements 256

Retail TouchPoints

APRIL 13, 2023

Understanding Wine Consumer Behavior Trends Today’s wine buyers skew older and are more affluent. For example, 16% of consumers purchased natural wine in 2021 and sparkling wines are also rising in popularity. Then, by activating a flexible, omnichannel approach, you can learn who your best audience is.

Marketing 313

Marketing Omnichannel Channel Social Media 313

ESW

JUNE 23, 2023

And as the number of ecommerce consumers continues to grow, new markets and segments are emerging along with it. But keeping up with consumer behaviour around the world can be overwhelming for even the biggest ecommerce brands. So what should ecommerce brands know about consumer behaviour in 2023?

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? In 2023, that percentage jumped to 50%. “As

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Retail TouchPoints

SEPTEMBER 6, 2024

The site, now called ShopSimon , represents “the next phase in [Simon’s] journey to create the ultimate omnichannel shopping experience,” according to a company release. ShopSimon Aims to Creates More Value for Brand Partners As of September 2023, SPO featured more than 300 brands and sales were up 100% year over year.

Omnichannel 242

Omnichannel Order Fulfillment Fulfillment Recommendation 242

Retail TouchPoints

FEBRUARY 27, 2023

Faced with inflation that remains uncomfortably high despite a series of interest rate hikes, just over half ( 51% ) of retailers are planning to raise product prices — at least slightly — this year, according to the 2023 BDO Retail CFO Outlook Survey.

Supplies 248

Supplies Retail Customer Data Technology 248

Retail TouchPoints

AUGUST 12, 2024

The direct-to-consumer (DTC) brand landscape continues to evolve, with the gap between winners and losers widening. The earnings results for Allbirds and Warby Parker paint an especially strong picture, considering how both brands have worked to become true omnichannel (and public) organizations. million in Q2 2023 to $26.1

Shipping Costs 257

Shipping Costs Omnichannel Improvements Customer Experience 257

Retail TouchPoints

AUGUST 2, 2023

took the stage at The Lead Summit in Manhattan in July 2023 to talk about how they are adapting their strategies to meet the new realities of DTC retail. Those team members are a critical piece of the equation: “Having the size of the team and the expertise required to run a true omnichannel business is the biggest challenge,” said Widrick.

Omnichannel 246

Omnichannel Social Media Shopify Shipping Costs 246

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. In 2022, Statista reported that nearly two-thirds of US millennial consumers chose curbside pickup for their online purchases. What is Curbside Pickup?

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Retail TouchPoints

FEBRUARY 5, 2024

Consumers can use ChatGPT to describe their specific home design needs and receive customized recommendations, for example, “Show me a cozy living room layout for a small apartment with the use of sustainable materials.” omnichannel presence in April 2023 , the same month the retailer debuted a virtual interior design service

Omnichannel 274

Omnichannel Recommendation Improvements Marketing 274

lateshipment

APRIL 6, 2023

In order to provide a seamless and engaging consumer experience across all touchpoints, including mobile commerce, beacon technology, and CTV advertising, the future of commerce must be fully omnichannel. The e-commerce industry is continuously changing, so being up to date is crucial. Why do you need repeat customers in your business?

eCommerce 130

eCommerce Customer Payment Services Shipping Costs 130

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. Read on to explore the key elements of an omnichannel retail strategy and how it can benefit your business. What is Omnichannel Retailing? What is Omnichannel Retailing?

Omnichannel 102

Omnichannel Multichannel Payment Services Retail 102

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Economic headwinds are likely to blow harder when consumers’ savings from the pandemic dwindle, which a Charles Schwab analyst believes could happen by Q3. The NRF Big Show , held in NYC Jan.

Food and Beverages 274

Food and Beverages BigCommerce Home Furnishings PayPal 274

Retail TouchPoints

SEPTEMBER 24, 2024

Nearly three of every 10 purchases by American consumers will be made online as the end of this decade nears, according to projections from Forrester in its U.S. in 2023 and projected to increase by 4% in 2024. omnichannel retailers’ online sales. Online Retail Forecast, 2024 to 2029. retail sales will increase from $1.2

Reference 263

Reference Automotive Consumer Electronics Online Retail 263

Retail TouchPoints

OCTOBER 30, 2024

Shein opened its online marketplace to third-party sellers in May 2023 , but until now most of those merchants have been China-based, non-branded manufacturers. The Children’s Place has opened an online storefront on the China-direct app Shein , marking a significant step for both retailers. ”

Apparel 270

Apparel Omnichannel Operations Channel 270

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Omnichannel 271

Omnichannel Shipping Costs Operations Fulfillment 271

Retail TouchPoints

MAY 11, 2023

As Forrester’s Brendan Witcher wrote in his retail outlook for 2023 , retail organizations aren’t powerless in confronting these forces. When a consumer products titan like Nike bets big on the metaverse, as it did with the late 2022 launch of the new SWOOSH virtual community , it’s time to take notice.

Retail 223

Retail Technology Consumer Operations 223

Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

Customer Retention 260

Customer Retention Jewelry Outdoor Fulfillment 260

Retail TouchPoints

SEPTEMBER 27, 2023

Brands need to invest in stronger, more luxurious digital experiences to meet omnichannel shoppers with an experience that meets their desires. study noted a lavish brick-and-mortar experience remains the primary goal of luxury brands, it also stressed the importance of targeting omnichannel shoppers. While the Bain & Co.

Omnichannel 272

Omnichannel Technology Supplies Marketing 272

365 Retail

DECEMBER 21, 2022

Rising inflation, supply chain disruptions, and a rocky economic outlook for 2023 may have retailers feeling spooked this year, especially as companies are still recovering from the pandemic. . Here’s an overview of the most important trends every retailer needs to pay attention to in 2023. Omnichannel Retail.

Retail 132

Retail Clothing Technology Omnichannel 132

Retail TouchPoints

AUGUST 17, 2023

The future of commerce is on-demand and local as consumers want faster and easier ways to get the items they need delivered to them right now,” said Fuad Hannon, VP of New Verticals at DoorDash in a statement.

Mobile 246

Mobile Toys Payment Services Omnichannel 246

Retail TouchPoints

NOVEMBER 7, 2022

Solana Spaces , a “phygital” store designed to help consumers better understand NFTs, blockchain and Web3, is on a global expansion path fueled by a unique franchising model.

Events 252

Events Retail Consumer Marketing 252

iVend

JULY 10, 2023

The global ecommerce market in 2023 is worth $5.5 Omnichannel integration Omnichannel integration is the key to retail success. In other words, offering an omnichannel experience. So for retailers, the rewards and incentives for omnichannel are crystal clear. The future is omnichannel. trillion** by 2025.

Omnichannel 97

Omnichannel POS Magento Shopify 97