Retail TouchPoints

MAY 3, 2023

And we push the limits using high-performing feature engineering technology that can successfully manage Big Data data marts, provide visibility for business intelligence users and guide marketing campaigns. As we all know, in marketing, the main goal is to know the customer. “By trillion in value.

POS 276

POS Customer Experience Customer Technology 276

Retail TouchPoints

FEBRUARY 27, 2023

Faced with inflation that remains uncomfortably high despite a series of interest rate hikes, just over half ( 51% ) of retailers are planning to raise product prices — at least slightly — this year, according to the 2023 BDO Retail CFO Outlook Survey. These tech investments are likely to be crucial.

Supplies 262

Supplies Retail Customer Data Technology 262

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. The NRF Big Show , held in NYC Jan.

Food and Beverages 279

Food and Beverages BigCommerce Home Furnishings PayPal 279

Retail TouchPoints

MAY 22, 2023

“As Tanger continues its transformation, we believe omni experiences and customer data are critical to serve our retailers and guests alike.”

Customer 306

Customer Customer Experience Customer Data Improvements 306

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems.

eCommerce 261

eCommerce Shipping Costs Retail Recommendation 261

Retail TouchPoints

JULY 24, 2024

Bulk essentials retailer Boxed.com has been relaunched by online wholesale retailer MSG Distributors , which acquired the brand out of bankruptcy in 2023. The company was bought by MSG a few months later, in August 2023.

Fulfillment 263

Fulfillment Customer Loyalty Banking eCommerce Platforms 263

Retail TouchPoints

JULY 9, 2024

Sharmeelee Bala Owned by Simon Property Group and Brookfield Asset Management since late 2020 , JCPenney is actively working to retake its place as a leading department store retailer, most notably with a $1 billion turnaround plan unveiled in September 2023. RTP: What about the many areas supporting the customer experience?

POS 279

POS Department Stores Payment Services Point of Sale 279

Retail TouchPoints

FEBRUARY 9, 2023

As a result, December 2022 was the retailer’s second-highest sales month in the company’s 30-year history, and Williams said he anticipates similar growth in 2023. In 2022 alone, Batteries Plus signed 60 franchise deals , both with new partners and expansions with existing franchisees.

Customer Data 237

Customer Data Customer Omnichannel Electronics 237

Retail TouchPoints

MARCH 6, 2025

Why Cyber Criminals Pretend to be You In 2023, the FTC received 330,000+ reports of business impersonation scams. More tangibly, your business can also suffer financial and legal consequences if customer data is compromised in a breach. Bear in mind, this number only includes reported U.S.-based based scams.

Payment Services 232

Payment Services Social Media Download Information 232

Retail TouchPoints

JULY 17, 2024

Automating manual processes can increase productivity, reduce costs and improve the customer experience. Digital Transformation Brings Cybersecurity Risks The retail sector has long been an attractive target for cyberattacks, as operators hold a significant amount of sensitive customer data. What’s the Solution?

Payment Services 264

Payment Services Retail Customer Experience Supplies 264

Retail TouchPoints

APRIL 20, 2022

Further expansion will be guided by utilizing customer data and feedback to address specific local needs to inform future openings. “Customers can expect thoughtful partnerships and events with local charities, businesses and artists in every city. .” and San Francisco in April, May and June. ”

Operations 296

Operations Shipping Costs Omnichannel Customer Data 296

Retail TouchPoints

DECEMBER 25, 2024

The Cost of Processing Returns According to the National Retail Federation , over $100 billion was estimated to be lost to return scams in 2023 alone. By analyzing customer data, retailers can better understand which items are being returned the most, helping minimize the financial losses.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

Retail TouchPoints

JANUARY 12, 2023

15-17, 2023 and featuring more than 950 exhibitors and 100 educational sessions. Additionally, Lowe’s Marvin Ellison will be honored with the NRF 2023 Visionary Award. New to this year’s event is the Consumer Product Showcase , offering SMB brands the opportunity to show off innovative customer-facing products.

Consumer 289

Consumer Food and Beverages Beauty and Health Toys 289

Retail TouchPoints

MARCH 1, 2024

‘Increasingly Personalized, Highly Relevant and Motivational Content’ Noting that Best Buy can attribute “roughly 90% of our revenue to known customers,” Barry explained how the retailer would use its loyalty program to elevate personalization. billion generated in Q4 2023. billion was down 6% from 2023’s $46.3 Revenue of $14.6

POS 278

POS Omnichannel Mobile Improvements 278

Retail TouchPoints

JUNE 9, 2023

By necessity, retailers are most concerned with the present day: they have to make sales and engage customers in the moment, no matter what channel they’re operating in. The 22 participants in the 2023 Innovation Labs at the Retail Innovation Conference & Expo in Chicago will provide attendees with that crucial forward-looking view.

Presentation 277

Presentation Customer Data Channel Operations 277

Retail TouchPoints

SEPTEMBER 20, 2022

Attendees will learn how to effectively integrate dynamic pricing and how to determine the best tech to support their customer experience strategy. Customer Experience. The customer experience is at the heart of every transaction, and enabling great experiences during the busy, often stressful holiday season is paramount.

Webinar 274

Webinar Omnichannel Payments Payment Services 274

lateshipment

JANUARY 17, 2023

Moving onto 2023, we need to draft our plans early to reach our goals for the year. The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. That’s not all!

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

SEPTEMBER 26, 2024

Due to AI tools that make it easier for criminals to synthesize identities from stolen customer data and manage them, banks and commerce are expected to lose close to $5 billion this year to this type of fraud. of all digital retail account creations in 2023 marked as suspected fraud, according to a new TransUnion report.

Payments 261

Payments Payment Services Retail Banking 261

Retail TouchPoints

AUGUST 30, 2023

For example, 18% of retailers said they used metaverse stores and offerings as customer acquisition tools in 2023. In addition, connected TV (CTV), which offers more precise ad targeting and campaign effectiveness measurement, is on the rise: its use increased to 16% in 2023 from just 9% in 2022.

Customer Loyalty 264

Customer Loyalty Retail Shipping Costs Financial Services 264

FastSpring

OCTOBER 11, 2024

and Asia, this subscription rate difference represents a 16% lower lifetime value (LTV) for Asia-area customers. That said, there’s a silver lining: While monthly retention in the EU and North America remained stable from 2023 to 2024, Asia’s monthly retention rate improved by approximately 3%, showing positive momentum.

Subscription 158

Subscription Merchant Services Payment Services Demo 158

Retail TouchPoints

AUGUST 17, 2023

They strive to create seamless, personalized customer experiences to continue to attract discerning consumers and build efficient supply chains, yet they often encounter barriers presented by fragmented technology infrastructure, which hinders scalability without disruption. These businesses find themselves at a demanding intersection.

Consumer 246

Consumer Payment Services Food and Beverages Supplies 246

Retail TouchPoints

AUGUST 29, 2024

While holiday sales grew 3% YoY in 2023, reaching $1.17 This soft projection is reaffirmed by Salesforce consumer surveys indicating that although 47% of shoppers say they will buy the same amount as they did in 2023, 40% plan to spend less this year. The old playbooks still work, and that [customer] acquisition is gold.”

Shipping Costs 278

Shipping Costs Consumer Shipping Supplies 278

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Some brands, however, have not shied away from this challenge.

eCommerce 302

eCommerce Omnichannel Comparison Shopping Recommendation 302

Retail TouchPoints

JANUARY 2, 2023

The weakest links in supply chains are mostly targeted by the attackers, with irreparable impact on business performance and customer experience for the retailers. Fetching useful insights from customer data. The global data analytics market is projected to grow at a CAGR of 13.84% in the period between 2023 and 2027.

Supplies 317

Supplies Retail Technology Omnichannel 317

Retail TouchPoints

NOVEMBER 6, 2023

Census Bureau reports first-quarter 2023 ecommerce sales at $272.6 The balancing act between these two channels demands a targeted omnichannel strategy that blends digital and in-person experiences into a single, seamless customer journey. In fact, the U.S. billion, a 3% increase over the same quarter in 2022.

Omnichannel 312

Omnichannel Social Media Channel Mobile 312

Retail TouchPoints

SEPTEMBER 28, 2021

For others, data is oil. Whatever valuable commodity data represents, it’s key for retailers in their quest to drive innovation and differentiation in vital areas including marketing, customer experience and product development. How Policy Complexity Impacts Experience Investments. With the iOS 14.5

Consumer 278

Consumer Customer Experience eCommerce Technology 278

Retail TouchPoints

AUGUST 30, 2023

Many retailers struggle to cultivate genuine engagement that builds lasting relationships and delivers frictionless customer experiences. If customers feel your efforts are merely transactional, they won’t hesitate to go to your competitor looking for the next best deal.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Ecommerce Platforms

MARCH 14, 2023

Here are some of the top apps worth exploring in 2023. Printful If you’re looking for an easy way to sell your own custom products without having to spend a fortune on manufacturing and logistics, Printful could be the ideal app for you. ShipBob Reviews (Feb 2023) – The Ultimate Order Fulfillment Solution?

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

Retail TouchPoints

JANUARY 5, 2024

Those efforts have been complicated by the fact that while some consumers find it “creepy” that brands seem to know a lot about them, many consumers also want contextual, relevant communications and offerings from brands — and brands’ ability to collect, analyze and use customer data is essential to providing those offerings.

Recommendation 306

Recommendation Consumer Information Customer 306

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Customer Loyalty 243

Customer Loyalty Customer Retail Shipping Costs 243

Retail TouchPoints

JULY 13, 2023

The European Commission is reportedly planning to release proposed revisions to a raft of payment-related regulation in mid-2023 , including the Payment Services Directive and Open Finance framework, among others. billion fine for breaching GDPR by illegally transferring data on its European users to the U.S.,

Merchant Services 246

Merchant Services Payment Services Payments Banking 246

Retail TouchPoints

JULY 28, 2022

Certain state consumer privacy laws call out biometric data as sensitive information requiring additional protections, such as opt-in consent and the opportunity to opt out of further collections. Keep customer data safe. Biometric laws, if they apply, require physical and digital security measures to safeguard biometric data.

Retail 277

Retail Customer Data Information Consumer 277

Retail TouchPoints

NOVEMBER 22, 2022

rise in consumer prices, it doesn’t mean they’re willing to give up a premium customer experience. Although product and pricing remain key to acquiring customers in the retail space, it’s the top-notch, memorable experience a brand delivers that makes them stay. While shoppers might be strapped for cash given a 9.1%

Payment Services 261

Payment Services Live Chat Payments Retail 261

Retail TouchPoints

MAY 8, 2024

One of the biggest reasons, according to data from Contentsquare , is that while merchants are investing in paid advertising to drive more traffic to their sites, their experiences are riddled with experience gaps that ultimately create frustration for shoppers. Additionally, overall ecommerce conversions decreased by 5.5%.

Merchant Services 277

Merchant Services eCommerce Channel Mobile 277

Smile.io

FEBRUARY 2, 2024

  For this report, we analyzed over 100,000 merchants in 148 countries over two years and compared various metrics from 2023 to the previous year in 2022. Mike Rossi 2023 Customer loyalty data snapshot  The study examines key retention metrics year over year by industry and merchant size based on average monthly order count.

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101

RetailMinded

FEBRUARY 8, 2023

Keeping this in mind, as we look ahead into 2023, we are given the choice to embrace challenge and seek opportunity or approach the year without a constructive, proactive plan. Another concern for merchants is customer retention because – let’s face it – the retail landscape is competitive. Plus, don’t overlook inventory.

Technology 98

Technology Merchant Services Retail Shipping Costs 98

Algopix

JULY 26, 2023

Its focus on customer experience and customizable storefronts makes Shopware a compelling option for businesses looking to deliver a unique and personalized shopping journey to their customers. Use high-quality images, detailed product descriptions, and customer reviews to showcase products effectively.

Shopping Carts 125

Shopping Carts Payment Services 3dcart eCommerce Platforms 125