Forrester eCommerce

NOVEMBER 30, 2023

The 2023 Customer Obsession Awards will recognize organizations and executives who put customers at the center of everything — and, in the process, accelerate growth, customer loyalty, and employee engagement. Learn more and nominate yourself now.

Customer 243

Customer Customer Loyalty Customer Experience B2C 243

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

Customer Loyalty 261

Customer Loyalty Retail Shipping Costs Financial Services 261

Retail TouchPoints

OCTOBER 2, 2024

In 2023, over 1.2 This extended downtime presents a unique opportunity for operators to enhance the customer experience. This shift not only has the potential to increase sales and customer loyalty but also demands a comprehensive rethinking of business models. million EVs were sold in the U.S.,

Supplies 252

Supplies Technology Operations Customer Loyalty 252

Retail TouchPoints

MAY 29, 2023

But with 73% of consumers saying that “a good experience is key in influencing their brand loyalties,” according to PwC , there has never been a better time for brands to relook at their processes, upgrade their antiquated technology and find a new solution that delivers a fair experience to sustain customer loyalty.

Customer Loyalty 273

Customer Loyalty Customer Experience Payment Services Social Media 273

lateshipment

AUGUST 31, 2023

The upcoming 2023 holiday season is no different. And with the holiday season coming right up, it’s time to strategically market to your customers. 6 Consumer Trends Shaping 2023 Holiday Shopping 1. Don’t lose your customers to poor delivery experiences. These behavior patterns constantly keep changing.

Consumer 130

Consumer eCommerce Social Media Payment Services 130

365 Retail

JUNE 19, 2023

Customer loyalty programmes are ‘vital’ for retailers to retain customers, with over half of the UK consciously buying less due to the cost-of-living crisis, according to a new report by Deployteq and the Data & Marketing Association (DMA).

Customer Loyalty 52

Customer Loyalty Customer Retail Recommendation 52

365 Retail

DECEMBER 12, 2022

Consumers are looking to get more with less with the same high expectations of brands as the cost-of-living crisis and looming recession rolls into 2023. Patience for nothing less than the full 360 customer experience will be tested as shoppers are more conscious of how and where they spend their money.

Customer Loyalty 57

Customer Loyalty Consumer Customer Multi-channel 57

Retail TouchPoints

APRIL 14, 2023

The deal marks the first joint acquisition made by WHP Global and Express since finalizing their strategic partnership earlier in 2023. Express plans to leverage its own strengths in the men’s fashion space to boost Bonobos’ presence in underpenetrated categories as well as drive greater brand awareness and customer acquisition.

Omnichannel 255

Omnichannel Customer Loyalty Operations Definition 255

Retail TouchPoints

JULY 19, 2024

The rise in delivery volume coincided with the relentless barrage of unwanted robocalls and robotexts – many launched by bad actors spoofing legitimate retail companies to swindle money and personal information from their customers. Focus Outbound CX on Regaining Customer Trust Consumer trust has always been tied to the customer experience.

Payment Services 248

Payment Services Operations Retail Customer Experience 248

ESW

APRIL 3, 2023

ShopTalk 2023 is in the books. Brands have to have products and marketing that speak to the target customer and align with the customer’s emotions and values. To bring it all together and create a truly excellent customer experience, brands and retailers need to have the right technology in place.

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

lateshipment

OCTOBER 12, 2023

When a customer trusts you, they turn into brand advocates and you could use free word-of-mouth promotion to increase sales and acquire a lifetime customer. Ways to build relationships with your customers Loyalty Programs Customer Retention Activities Collecting the Feedback Post-Purchase Customer Service Omnichannel Messaging 4.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Ecommerce Platforms

MARCH 14, 2023

Here are some of the top apps worth exploring in 2023. Printful If you’re looking for an easy way to sell your own custom products without having to spend a fortune on manufacturing and logistics, Printful could be the ideal app for you. ShipBob Reviews (Feb 2023) – The Ultimate Order Fulfillment Solution?

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

Retail TouchPoints

NOVEMBER 8, 2023

is the true omnichannel experience — a combination of online and in-store — where we have leading brands and market share, strong store density and online presence, and a deep heritage of customer loyalty and relationships. No financial details of the transaction were disclosed.

Food and Beverages 280

Food and Beverages Omnichannel Customer Loyalty Customer 280

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 248

Shipping Costs Improvements Live Chat Retail 248

Retail TouchPoints

JUNE 13, 2024

The convenience and immediacy it offered set a new standard in the retail alcohol market — particularly during the pandemic — offering quick, seamless and safe purchasing experiences. Here are three key steps grocers can take to regain customer loyalty and strengthen their position in the market.

Food and Beverages 240

Food and Beverages Marketing Mobile Customer Loyalty 240

iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

365 Retail

MAY 5, 2023

In-depth research of 351 UK based pure-play and omnichannel retailers with a turnover of £1m+, conducted on behalf of Scurri, reveals the increasing importance of post-purchase experience in 2023.

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

Ecommerce Platforms

JUNE 16, 2023

We sprinkled in apps from all categories, ranging from marketing to sales, social media to shipping, and customer service to reporting. What are the Best Shopify Apps in 2023? You get 500 monthly returns, return policy customization, and a white-labeled user dashboard on the basic plan.

Shopify 211

Shopify Shipping Costs Merchant Services Shipping 211

Retail TouchPoints

SEPTEMBER 16, 2022

to fortify its brick-and-mortar traffic was implemented following initiatives such as the August 2022 announcement that the retailer would roll out 200 fast electric vehicle (EV) chargers at locations across the country by the end of 2023. billion ) to open new locations and renovate existing stores by the end of 2023. .

Home Furnishings 253

Home Furnishings Workshop Customer Loyalty Events 253

365 Retail

JANUARY 25, 2024

89 % of businesses are planning to invest in new customer loyalty technology and approaches to improve their customers’ experience in 2024, following a turbulent year for customer retention as brands battled to retain customers amidst a spending crunch. greater than their investment.

Customer Retention 109

Customer Retention Customer Loyalty Technology Events 109

Omnisend

OCTOBER 4, 2023

But doing it right addresses customer concerns and maintains their trust and goodwill. Follow these best practices to turn order cancellations into positive customer experiences: 1. Doing so can turn a canceled order into a positive customer experience. Use clear and concise subject lines.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

ESW

DECEMBER 1, 2023

Merriam-Webster has announced that “authentic” is its 2023 word of the year , and perhaps with good reason. By being true to themselves, brands differentiate themselves from their competitors and attract a loyal customer base. Customer Loyalty When brands are authentic, they create an emotional connection with their customers.

Merchant Services 78

Merchant Services Customer Loyalty Consumer Social Media 78

Dynamic Action

JUNE 27, 2023

How is The Customer Experience Evolving in 2023? Customer Loyalty is More Important than Ever As inflation and rising living costs continue to increase, customer loyalties are being tested as purchases become more considered and restricted to essentials. McKinsey & Co. Interested in learning more?

Consumer 62

Consumer Customer Retail Customer Loyalty 62

Forrester eCommerce

SEPTEMBER 19, 2023

US financial services brands are struggling to earn high levels of customer trust. Forrester’s Financial Services Customer Trust Index (FS Trust Index) revealed that customer trust in US financial services firms in 2023 was relatively weak and largely unchanged from 2022.

Financial Services 433

Financial Services Banking Improvements Management 433

Retail TouchPoints

JANUARY 5, 2024

That pace of advancement is only accelerating as retailers continue to find new ways to create the ultimate customer experience, leaving everyone asking, “What’s next?” The Warehouse and the Customer Experience: The Three Stages of Change The best way to understand where retail logistics is going is to first understand where it’s been.

eCommerce 266

eCommerce Fulfillment Supplies Operations 266

MagentoBrain

MAY 25, 2023

Chatbot builder software has become increasingly popular in recent years as businesses seek to automate customer interactions and improve customer experience. In 2023, there are several chatbot builder software options available, each with its own unique features and capabilities. Image via Acquire.io Acquire.io

Multi-channel 72

Multi-channel Payment Services eCommerce Improvements 72

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. But leadership teams still need to keep an eye on strategies for long-term, profitable growth. You can also incorporate automation within PLM.

Supplies 251

Supplies Arts Customer Loyalty Fulfillment 251

Retail TouchPoints

OCTOBER 10, 2024

Customers want to see clothing on hangers, pick them up, feel the fabric, try them on, and may even return the items to other shelves or locations in the store.” As a company, we take nothing for granted, especially not customer loyalty,” said Casper Terp Harboe, RFID Project Manager at Bestseller in a statement. “To

Supplies 256

Supplies Retail Payment Services Apparel 256

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 273

Technology Retail Customer Experience Presentation 273

Smile.io

JANUARY 27, 2023

The more emotionally invested a customer is, the stronger their connection with your brand will be, and thus begins brand loyalty and an engaged community. Both the quality and quantity of engagements that your customers have with your brand are equally important.

Customer 104

Customer Social Media Definition Reference 104

Retail TouchPoints

JUNE 8, 2023

The D2 Summit: Retail Edition is a co-located conference at the Retail Innovation Conference & Expo , which is taking place June 13-15, 2023 in Chicago. Finally, several sessions will reveal how Web3 can support brands in their quest to solidify customer loyalty.

Technology 271

Technology Customer Loyalty Omnichannel Consumer 271

Retail TouchPoints

SEPTEMBER 14, 2023

Walmart added its second in-store fulfillment center in May 2023 at a store in its home town of Bentonville, Ark. This result implies that retailers have some leeway to experiment with instituting shipping fees to cover their fast fulfillment costs. That has been [Amazon’s] mantra all the time: ‘Get it to the customer faster.’

Shipping Costs 270

Shipping Costs Fulfillment Shipping Customer Loyalty 270

Forrester eCommerce

FEBRUARY 7, 2024

2023 was a confusing year: the consumers blew cold, and the economy blew hot. The recession-to-be did not materialize, and the economic outlook wasn’t half as bad as consumers would have you believe. Yet notes from the post-pandemic blues keep wafting in the air no matter the macroeconomic drumbeat.

Consumer 259

Consumer Customer Loyalty Customer Experience B2C 259

Retail TouchPoints

JUNE 17, 2024

Technology has permeated every aspect of customer loyalty, providing brand marketers with more tools to engage customers. After a generally good holiday 2023 — NRF reports a record $964.4 But even COVID did not put the value of the in-store experience in mothballs: brick-and-mortar is still alive and well.

Merchant Services 260

Merchant Services Retail Payments Gifts 260

Ecommerce Platforms

DECEMBER 12, 2022

There’s also a range of APIs, developer tools, and webhooks to help you customize your subscription service even further. Bold Subscriptions has an easy-to-use dashboard for beginners, and a range of solutions to help you enhance customer experiences. Shopify Pros and Cons. Basic Shopify vs Shopify vs Advanced Shopify.

Subscription 118

Subscription Shopify Merchant Services Shipping Costs 118

Omnisend

OCTOBER 4, 2023

But doing it right addresses customer concerns and maintains their trust and goodwill. Follow these best practices to turn order cancellations into positive customer experiences: 1. Doing so can turn a canceled order into a positive customer experience. Use clear and concise subject lines.

Merchant Services 89

Merchant Services Payment Services Shipping Costs eCommerce 89

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Operational aspects of returns are just as crucial.

Retail 273

Retail Shipping Costs Improvements Customer Experience 273