Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

Customer Experience 255

Customer Experience Fulfillment Omnichannel Operations 255

Retail TouchPoints

DECEMBER 21, 2023

The editors of Retail TouchPoints are sharing our picks for the seven most consequential stories of 2023. Resale Continued its Rise but Came Under Financial Scrutiny Consumers’ enthusiasm for secondhand goods, as well as other forms of more sustainable consumption like rental and repair services, showed no sign of slowing in 2023.

Sporting Goods 299

Sporting Goods Operations Apparel Consumer 299

Retail TouchPoints

FEBRUARY 15, 2023

Direct-to-Consumer (DTC) brands are constantly stuck between creating indelible customer experiences and turning profits on those relationships. In fact, Shopify forecasts that global ecommerce sales will exceed $6 trillion in 2023. According to eMarketer, established brands account for more than three-quarters of U.S.

Customer Experience 265

Customer Experience Customer Shipping Costs Customer Data 265

Retail TouchPoints

JULY 24, 2024

Bulk essentials retailer Boxed.com has been relaunched by online wholesale retailer MSG Distributors , which acquired the brand out of bankruptcy in 2023. The company was bought by MSG a few months later, in August 2023.

Fulfillment 254

Fulfillment Customer Loyalty Banking eCommerce Platforms 254

Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

Customer Retention 260

Customer Retention Jewelry Outdoor Fulfillment 260

Retail TouchPoints

NOVEMBER 22, 2023

Walmart has introduced parcel stations — essentially mini “post offices” designed to streamline stores’ receiving and delivering of orders — and will have them operating in more than 40 stores by the end of 2023. Parcel stations help us move goods even faster to a customer’s home by using our private fleet to transport more online orders.

Fulfillment 255

Fulfillment Operations Customer Experience Blog 255

Retail TouchPoints

DECEMBER 6, 2023

But, while they continued to make headlines in 2023, marketplaces themselves were no longer the hot commodity this year , marketplace sellers were. There’s fulfillment costs and advertising costs. Another thing sellers are increasingly looking for is a good customer experience for themselves, according to Ali.

Merchant Services 270

Merchant Services eCommerce Operations Games 270

Retail TouchPoints

JULY 31, 2023

A recent study by IHL Group projects that the global cost of inventory distortion in 2023 will be $1.77 The report cited vendor issues as the primary driver of both out-of-stocks and overstocks in 2023, contributing $417.7 trillion — bigger than the combined retail GDP of all of Latin America. billion ),” said the report.

Shipping Costs 244

Shipping Costs Retail Supplies Improvements 244

Fabric

MARCH 27, 2023

Great customer experience. Retailer Shipment and Tracking Vendor Shipment and Tracking fabric Marketplace BigCommerce Integration Vendors using BigCommerce can directly integrate with Marketplace for inventory, orders, and fulfillment details, which will be synced between the two systems automatically. Benefits: More control.

Merchant Services 130

Merchant Services WooCommerce BigCommerce Shopify 130

Retail TouchPoints

JANUARY 9, 2024

The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality. This followed Pacsun’s debut of a new store format to spotlight its activewear collection in July 2023.

Omnichannel 247

Omnichannel Fulfillment Social Media Operations 247

Fabric

AUGUST 8, 2023

With the right combination of technology and strategy, enterprise retailers can address these challenges head-on, and deliver seamless and efficient order processing, fulfillment, and delivery experiences that align with the demands of today’s consumers. It starts the moment a customer places an order.

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. Curbside pickup gained steam during the COVID-19 pandemic as a way to maintain an elevated customer experience while keeping customers and staff safe.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores. The NRF Big Show , held in NYC Jan.

Food and Beverages 274

Food and Beverages BigCommerce Home Furnishings PayPal 274

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023.

Supplies 284

Supplies Fulfillment Omnichannel Customer Experience 284

Fabric

JULY 13, 2023

According to data from Statista, the use of curbside pickup and buy online, pick up in-store (BOPIS) grew significantly during the COVID-19 pandemic: Today, omnichannel fulfillment has surpassed being just a fleeting trend and has solidified its position as a strategic imperative for modern enterprise retailers. Let’s dive in!

Omnichannel 100

Omnichannel Fulfillment Payment Services Shipping Costs 100

Retail TouchPoints

SEPTEMBER 10, 2024

Other brands have been expanding their adaptive offerings in recent years: in December 2020 Zappos expanded its adaptive footwear offerings, and in September 2023 Kohl’s launched an adaptive apparel line for women from Nine West. Victoria’s Secret and Pink launched a line of adaptive intimate apparel in October 2023.

Apparel 265

Apparel Fashion Clothing Fulfillment 265

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems.

eCommerce 245

eCommerce Shipping Costs Retail Recommendation 245

Retail TouchPoints

FEBRUARY 27, 2023

Faced with inflation that remains uncomfortably high despite a series of interest rate hikes, just over half ( 51% ) of retailers are planning to raise product prices — at least slightly — this year, according to the 2023 BDO Retail CFO Outlook Survey.

Supplies 248

Supplies Retail Customer Data Technology 248

Retail TouchPoints

JUNE 1, 2023

Walmart ’s latest sustainability initiatives combine changes to its fulfillment processes as well as customer-facing options for reducing waste, including allowing online shoppers to opt out of plastic bags for store pickup orders and to request consolidation of multiple items into fewer boxes. in a statement. in a statement.

Fulfillment 273

Fulfillment Shipping Shipping Products Operations 273

Retail TouchPoints

AUGUST 6, 2024

including the delivery service’s in-store mode for its app; “Carrot Tags” with pick-to-light capabilities; and more streamlined pickup fulfillment technology. Aldi began working with Instacart in 2017 and in June 2023 debuted Aldi Express, a virtual convenience store offering nearly 2,000 of its most-shopped items for delivery. “By

Fulfillment 283

Fulfillment Technology Customer Marketing 283

Retail TouchPoints

OCTOBER 23, 2024

While being able to physically investigate a product in context is a clear value prop of the brick-and-mortar experience, consumers increasingly see stores as destinations for high-quality service, immersive experiences and activations, and even digital order fulfillment.

POS 242

POS Omnichannel Fulfillment Subscription 242

Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers.

Shipping Costs 301

Shipping Costs Shipping Fashion Fulfillment 301

Retail TouchPoints

JANUARY 5, 2024

That pace of advancement is only accelerating as retailers continue to find new ways to create the ultimate customer experience, leaving everyone asking, “What’s next?” The Warehouse and the Customer Experience: The Three Stages of Change The best way to understand where retail logistics is going is to first understand where it’s been.

eCommerce 266

eCommerce Fulfillment Supplies Operations 266

Retail TouchPoints

SEPTEMBER 17, 2024

Earlier this month , Stitch Fix reimagined its brand and customer experience following several years of weak sales and a shrinking customer base. It’s likely that the addition of resale to its services is a way for Stitch Fix to attract new customers and retain existing ones.

Shipping Labels 283

Shipping Labels Customer Merchant Services Accessories 283

365 Retail

APRIL 18, 2024

Delivery management platform, Scurri , today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion in 2023.

Management 104

Management Arts Fulfillment Technology 104

Wiser

SEPTEMBER 18, 2023

The emergence of eCommerce has transformed traditional shopping habits, with a growing number of parents and students turning to online platforms to fulfill their annual back-to-school shopping needs. Here’s what happened in the 2023 school year. It’s not just about selling basic school supplies anymore.

Electronics 148

Electronics Retail Shipping Costs Leisure 148

Ecommerce Platforms

JUNE 16, 2023

We sprinkled in apps from all categories, ranging from marketing to sales, social media to shipping, and customer service to reporting. What are the Best Shopify Apps in 2023? Printful offers easy print-on-demand dropshipping, as well as a fulfillment warehouse, and access to your own order-creation warehouse. ‘How?!'

Shopify 211

Shopify Shipping Costs Merchant Services Shipping 211

Retail TouchPoints

JULY 17, 2023

In April 2023, Radar announced a partnership with American Eagle that would bring the RFID and computer vision-powered technology to approximately 500 stores across the U.S. Radar plans to use the Series A funding to expand its customer roster as well as accelerate product development and hiring efforts across engineering, product and sales.

Fulfillment 220

Fulfillment Technology Customer Experience Consumer 220

Retail TouchPoints

FEBRUARY 2, 2024

Amazon has debuted Rufus , a new generative AI-powered conversational shopping experience, at the same time that it reported strong earnings for Q4 2023 and the full year. We believe generative AI is going to change virtually all customer experiences that we know ,” said Mehta and Chilimbi. customers in the coming weeks.”

Mobile 264

Mobile Recommendation Technology Customer Experience 264

Retail TouchPoints

JANUARY 31, 2024

As Chief Product Officer Tsai will be responsible for driving the strategy behind Fanatics’ owned ecommerce sites and will work closely with the Fanatics technology team to drive customer experience investments. Additionally, Stephen Dowling joins Fanatics Commerce as President of International.

Fulfillment 221

Fulfillment Customer Experience Operations Technology 221

Ecommerce Platforms

APRIL 5, 2023

The platform includes everything business leaders need to get started, from a custom mock-up generator, to warehousing services, and a global order fulfilment network. Go to the top What are the Best Redbubble Alternatives in 2023? You can even benefit from round-the-clock customer support to help with returns and shipping.

Shipping Costs 104

Shipping Costs Order Fulfillment Merchant Services Shipping 104

Ecommerce Platforms

MARCH 14, 2023

Here are some of the top apps worth exploring in 2023. Printful If you’re looking for an easy way to sell your own custom products without having to spend a fortune on manufacturing and logistics, Printful could be the ideal app for you. In fact, BigCommerce stands as one of the most popular SaaS tools on the modern market.

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

Retail TouchPoints

FEBRUARY 13, 2024

Following a 15 -store pilot project that kicked off in May 2023 , SpartanNash has deployed Tally, an autonomous inventory robot, in 60 more company-operated stores across the Midwest. The retailer operates 144 supermarkets, mostly under the Family Fare, Martin’s Super Markets and D&W Fresh Market banners.

Fulfillment 264

Fulfillment Operations Technology Information 264

Retail TouchPoints

APRIL 28, 2023

billion in Q1 2023. There’s a lot to like about how our teams are delivering for customers, particularly amidst an uncertain economy,” said Jassy in a statement. Andy Jassy acknowledges that every aspect of the customer experience on Amazon could be radically improved by this new form of machine learning.”

Retail 345

Retail Technology Games Fulfillment 345

Smile.io

JULY 19, 2023

With influence in the entertainment, retail, and tourism industries, Disney has become the ultimate example of how to provide an exceptional customer experience. 31, 2023, EPCOT will ramp up the #Disney100 fun! Disney Bands Every single element of a guest’s experience at Disney World is expertly crafted.

Customer Experience 62

Customer Experience Customer Food and Beverages Mobile 62

Retail TouchPoints

MARCH 14, 2024

Pros need a partner with the right product, depth of product, fulfillment capabilities, sales support and management tools to help them get their jobs done,” said Chip Devine, SVP of Outside Sales for Home Depot in a statement.

Fulfillment 255

Fulfillment Supplies Management Customer 255

Retail TouchPoints

FEBRUARY 27, 2024

The retailer plans to rationalize and monetize its supply chain asset portfolio, streamline fulfillment, improve inventory planning and allocation and deliver a scalable technology platform. Macy’s executives unveiled the new strategy along with disappointing Q4 and full-year 2023 financial results. Q4 net sales of $8.1 billion were 1.7%

Department Stores 272

Department Stores Fulfillment Supplies Improvements 272