Retail TouchPoints

MARCH 3, 2023

Nordstrom will shutter its six full-line department stores and seven Nordstrom Rack stores in Canada, along with its Canadian website , in a move that is expected to save the retailer $35 million in EBIT in fiscal 2023 compared to fiscal 2022. Nordstrom’s Canadian operations employ approximately 2,500 people. “We in a statement.

Operations 290

Operations Department Stores eCommerce Supplies 290

Retail TouchPoints

NOVEMBER 17, 2022

In industries like apparel or electronics, where specific sizes, brands and types make all the difference, having a tool to reduce the research time required by the customer makes for a more seamless customer experience. Want more insights from the 2022 Omnichannel Retail Index to guide your 2023 strategies and tactics?

Customer Experience 298

Customer Experience Customer Omnichannel eCommerce Platforms 298

Retail TouchPoints

JULY 18, 2024

Associate apps also need to reflect operating conditions on the ground. For example, if your stores don’t have reliable network connections, it’s a good idea to seek out technology that operates in offline mode with no loss of efficiency. Ideally, these apps also should contribute to a better in-store shopper experience.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Retail TouchPoints

JANUARY 30, 2025

Houchens Food Group , which operates more than 400 grocery, convenience, hardware and foodservice locations in 15 states, has adopted solutions from eGrowcery designed to provide improved shopper engagement for its grocery banners. eGrowcery, which operates in the U.S. Freshmart adopted solutions from eGrowcery in May 2023.

Customer 263

Customer eCommerce Platforms Operations Technology 263

Retail TouchPoints

JANUARY 8, 2025

According to Gartner, more than three-quarters of supply chain leaders are being asked to improve their customer experience (CX) strategies. A customer-centric approach to supply chain management is challenging; it requires a deep understanding of consumer expectations and behaviors, not just today but also for the foreseeable future.

Supplies 279

Supplies Consumer Shipping Costs Multi-channel 279

Retail TouchPoints

DECEMBER 21, 2023

The editors of Retail TouchPoints are sharing our picks for the seven most consequential stories of 2023. Resale Continued its Rise but Came Under Financial Scrutiny Consumers’ enthusiasm for secondhand goods, as well as other forms of more sustainable consumption like rental and repair services, showed no sign of slowing in 2023.

Sporting Goods 306

Sporting Goods Operations Apparel Consumer 306

Retail TouchPoints

FEBRUARY 10, 2025

Southeastern Grocers (SEG) had been sold to Aldi in August 2023 , an acquisition that was completed in March 2024. The purchase agreement includes the grocery and liquor store operations of the Winn-Dixie and Harveys banners, encompassing approximately 170 stores across the Southeast, as well as Winn-Dixies existing liquor business.

Operations 191

Operations Customer Experience Customer Marketing 191

Retail TouchPoints

NOVEMBER 29, 2024

A 2023 study found , for example, that 70% of 28,500 Gen Zs and millennials surveyed across the United States, the United Kingdom, France, Germany, India, Mexico and the United Arab Emirates said that they prefer a “learn more” call to action to a “buy now” button.

Social Media 278

Social Media Beauty and Health Payment Services Consumer 278

Retail TouchPoints

JULY 19, 2024

The rise in delivery volume coincided with the relentless barrage of unwanted robocalls and robotexts – many launched by bad actors spoofing legitimate retail companies to swindle money and personal information from their customers. Focus Outbound CX on Regaining Customer Trust Consumer trust has always been tied to the customer experience.

Payment Services 262

Payment Services Operations Retail Customer Experience 262

Retail TouchPoints

DECEMBER 9, 2024

Wholesale marketplace Faire , which can act as a barometer of where the retail winds are blowing, saw a 500% increase in searches for advent calendars in August 2023 compared to the same period in 2002, and the number of advent calendars available for sale on the platform has increased 4X this year. In fact, U.S.

Small Business Retail 272

Small Business Retail Shipping Costs Gifts Social Media 272

Retail TouchPoints

DECEMBER 18, 2024

had operated in its silo, the UK in its silo, even the UK outlet in its silo, Europe in its silo, recounted Neighbour in an interview with Retail TouchPoints. Development on the POS and OMS pieces of the equation began in January 2023 and were live in the first U.S. store by August, with the rest of the U.S.,

Omnichannel 262

Omnichannel Payment Services POS eCommerce 262

Retail TouchPoints

NOVEMBER 22, 2024

million customers also continues to grow. compared to the same period in 2023, from $4.81 The retailer currently operates 247 club stores and 182 BJ’s Gas locations in 20 states. BJ’s membership base of 7.5 The warehouse club retailer had a strong Q3, with net sales rising 3.4% billion to $4.98 year over year.

Operations 276

Operations Retail Customer Marketing 276

Retail TouchPoints

FEBRUARY 18, 2025

In exchange, Kirklands has agreed to become Beyonds exclusive brick-and-mortar operator and licensee for aseries of small-format (up to 15,000square feet ) neighborhood Bed Bath & Beyond stores.The deal now also includes the operation of BuyBuy Baby stores , following Beyonds February 2025 acquisition of that brand.

eCommerce 179

eCommerce Shipping Costs Improvements Operations 179

Retail TouchPoints

OCTOBER 21, 2024

Tressie Lieberman worked alongside Niccol from 2018 to 2023, driving digital marketing and off-premise. Most recently, North America CEO Michael Conway announced his retirement, with Sarah Trilling, Head of North America Retail Operations now reporting directly to Niccol. Brands. Starting Nov.

Operations 263

Operations Improvements Marketing Other 263

Retail TouchPoints

MARCH 10, 2025

In fact, a study by Mind Share Partners in 2023 found that U.S. retail workers are more likely to experience mental health symptoms and for longer durations; almost seven in ten (69%) reported at least one symptom. To add to the challenge, customers start flocking to shopping outlets in large numbers during seasonal and peak periods.

Retail 253

Retail Technology Events Improvements 253

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels.

Retail 264

Retail Supplies Merchant Services Social Media 264

Retail TouchPoints

JANUARY 3, 2023

With shrinking margins, economic uncertainty, and growing cyber risks from automated threats, retailers face continued challenges in 2023. This article reveals effective strategies to safeguard brands’ customers, reputation and revenue moving forward. Invisible protection for optimal customer experience.

Payment Services 306

Payment Services Merchant Services Retail Gifts 306

Retail TouchPoints

FEBRUARY 15, 2023

Direct-to-Consumer (DTC) brands are constantly stuck between creating indelible customer experiences and turning profits on those relationships. In fact, Shopify forecasts that global ecommerce sales will exceed $6 trillion in 2023. According to eMarketer, established brands account for more than three-quarters of U.S.

Customer Experience 277

Customer Experience Customer Shipping Costs Customer Data 277

Retail TouchPoints

MARCH 26, 2025

from the $743 billion returned in 2023, and all indications are that these numbers will continue to climb in 2025. In December 2024 , the NRF forecast that total returns for the year would reach $890 billion , up 19.8%

Department Stores 162

Department Stores Supplies Customer Experience Presentation 162

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. The NRF Big Show , held in NYC Jan.

Food and Beverages 279

Food and Beverages BigCommerce Home Furnishings PayPal 279

Retail TouchPoints

DECEMBER 11, 2024

The kiosks, which the retailer began piloting in late 2023, allow customers to activate weekly circular digital coupons and personalized offers without requiring a smartphone or even internet access.

Reference 274

Reference Customer Improvements Retail 274

Retail TouchPoints

MAY 3, 2023

Let’s dive straight into it and unriddle the mystery of creating modern, highly personalized customer experiences while increasing performance in the cookieless future. Businesses that strive to connect with customers share similar pain points. trillion in value.

POS 276

POS Customer Experience Customer Technology 276

Retail TouchPoints

MARCH 8, 2023

billion in the region in 2023. sales growth in 2023, and Bodega Aurrera discount stores will continue to be a focus. Another 12% will be put toward supply chain improvements designed to boost both capacity and the customer experience. Walmex , Walmart ’s Mexico and Central America business, is planning to spend nearly $1.5

Payment Services 285

Payment Services Supplies Electronics Omnichannel 285

Retail TouchPoints

MAY 3, 2023

store total to more than 2,400 by the end of 2023 and will span the entire continental U.S., million new customers the grocer attracted that year. Our growth is led by our customers, and they continue to want more Aldi locations coast-to-coast.” As of April 2023, Aldi already has opened 35 new stores and welcomed 5.3

Omnichannel 272

Omnichannel Customer Experience Improvements Customer 272

Retail TouchPoints

SEPTEMBER 8, 2023

A survey of B2C marketing decision-makers in the Forrester 2023 B2C Marketing Challenges and Priorities report indicated that these issues top the list of respondents’ challenges within the next 12 months, at 47% each.

B2C 263

B2C Marketing Technology Customer Data 263

Retail TouchPoints

NOVEMBER 14, 2024

As we enhance our customer experience with selection, speed and variety, we’re excited to soon offer a curated selection of Grubhub’s restaurant partners directly in the Wonder app , alongside our owned and operated restaurants and meal kits. In February 2024 Wonder opened a new food hall location in a Quakertown, Pa.

Operations 147

Operations Customer Experience Customer Retail 147

Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

Customer Experience 263

Customer Experience Fulfillment Omnichannel Operations 263

Retail TouchPoints

DECEMBER 6, 2023

But, while they continued to make headlines in 2023, marketplaces themselves were no longer the hot commodity this year , marketplace sellers were. Another thing sellers are increasingly looking for is a good customer experience for themselves, according to Ali.

Merchant Services 278

Merchant Services eCommerce Operations Games 278

Retail TouchPoints

FEBRUARY 12, 2025

CardVault also operates stores in Bostons TD Garden, Foxboroughs Gillette Stadium and the Foxwoods Resort Casino in Connecticut. The retailer plans to rapidly scale up its brick-and-mortar footprint, with its next flagship location to be located in the American Dream mall near MetLife Stadium in northern New Jersey.

Retail 191

Retail Operations Marketing Customer Experience 191

Retail TouchPoints

MARCH 6, 2024

million in 2023, 12% higher than the $669.8 Additionally, the eyewear retailer increased average revenue per customer 9.3% in 2023, to $287 , and boosted its number of active customers 2.5% , to 2.33 In only its second full year as a public company, Warby Parker generated net revenue of $71.7 million generated in 2022.

Omnichannel 278

Omnichannel Customer Management Retail 278

Retail TouchPoints

JANUARY 16, 2023

An NRF 2023 panel discussion with Target CEO Brian Cornell and four of the company’s top executives showed how the retailer is making inclusion tangible at both ends of this spectrum. We went through the exercise of understanding them and the communities that we operate in. What’s our rally call?

Toys 290

Toys Clothing Operations Events 290

Retail TouchPoints

SEPTEMBER 13, 2024

“Equipping our stores with Caroline’s Carts provides some relief to parents and caregivers who need this tool and know it’s available at their Walmart,” said Cedric Clark, EVP of Store Operations at Walmart in a statement. Walmart is among the retailers making efforts to improve the customer experience for people with disabilities.

Customer Experience 279

Customer Experience Mobile Operations Improvements 279

Retail TouchPoints

SEPTEMBER 16, 2024

As a company, we are always looking for ways to innovate and enhance both our operations and the customer experience,” said Scott Kessler, EVP and CIO of Northeast Grocery in a statement. Northeast Grocery is encouraging shoppers to provide feedback during the pilot program to help shape the future of this initiative. “As

Customer Experience 273

Customer Experience Operations Technology Marketing 273

Retail TouchPoints

DECEMBER 10, 2024

Our teams are looking forward to deepening our connections with customers and to bringing the best of Apple to help people across this country explore their passions, build their businesses and take their ideas to the next level. In July 2023 Apple opened an online storefront on WeChat in China, making Apple products available to the sites 1.2

Retail 275

Retail Games Consumer Customer 275

Retail TouchPoints

MAY 11, 2023

As Forrester’s Brendan Witcher wrote in his retail outlook for 2023 , retail organizations aren’t powerless in confronting these forces. As shopper expectations and demands grow, the retailer will feel the pressure to improve operational efficiencies. OPPORTUNITY #2: Stronger cybersecurity to counter the escalating threat of attack.

Retail 267

Retail Technology Consumer Operations 267

Retail TouchPoints

JANUARY 17, 2025

With returns siphoning off a staggering $743 billion from retailers bottom lines in 2023, its clear that the industrys approach needs an overhaul. But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns. Europe, and APAC.

Customer 162

Customer Customer Experience Recommendation Technology 162

Retail TouchPoints

MARCH 18, 2024

In early 2023 , Joann was pursuing $200 million in annual cost reductions, part of a plan that was scheduled to come to fruition by early fiscal 2025. Under the TSA, financial obligations to employees, vendors, landlords and creditors will be paid and honored in the ordinary course of business.

Operations 263

Operations Improvements Information Other 263