Retail TouchPoints

JANUARY 19, 2022

Brands do this under the guise of helping provide a better customer experience, but it only takes one breach for that to completely wipe out consumer trust — it exposes the extent to which brands collect, track and keep consumer data on file. Identify a Clear Value Exchange. 3 Tips When Navigating the new Data Privacy Landscape.

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Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Why it Matters: In 2023, we saw employee turnover reach record highs. Let’s begin the countdown… 5.

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Retail TouchPoints

MARCH 8, 2023

billion in the region in 2023. The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology. sales growth in 2023, and Bodega Aurrera discount stores will continue to be a focus.

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Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception. This is no longer science fiction. augmented reality) to fully virtual (e.g.

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Retail TouchPoints

SEPTEMBER 8, 2023

Two types of technological change are causing the proverbial sleepless nights for business-to-consumer (B2C) marketers: updating data strategies to adapt to data deprecation, and introducing or enhancing their organization’s AI capabilities.

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iVend

JANUARY 17, 2023

In retail, 2023 is set to still be a time of challenge and flux as the world recovers from the disruption of the pandemic. But we’re also seeing exciting technology trends * in the retail industry. See how we’re implementing digital technology in retail stores. Retail technology solutions are the answer.

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Retail TouchPoints

MAY 16, 2024

billion in 2023 to $6.36 Putting Today’s Technology to Work for Retail Healthcare It’s no secret that traditional healthcare can be frustrating — for patients and staff — due to repeat requests for the same information, long waits, inconsistencies between estimates and final bills, insurance claim mistakes and on and on.

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Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. RFID tags placed on jerseys, hats and other items allow customers to carry out (and even wear out) their purchases without standing in line to check out.

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Retail TouchPoints

MAY 3, 2023

The essence and approach of this model and technology can be extrapolated and applied to different industries and technologies. And we push the limits using high-performing feature engineering technology that can successfully manage Big Data data marts, provide visibility for business intelligence users and guide marketing campaigns.

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Forrester eCommerce

MARCH 1, 2023

I looked at the Budget 2023 that India’s Finance Minister presented on Feb 1st 2023. Budget 2023 does aspire to create an empowered, inclusive, technology-driven, and knowledge-based economy […] I find that he was not far off the mark.

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Retail TouchPoints

SEPTEMBER 16, 2024

As a company, we are always looking for ways to innovate and enhance both our operations and the customer experience,” said Scott Kessler, EVP and CIO of Northeast Grocery in a statement. Northeast Grocery is encouraging shoppers to provide feedback during the pilot program to help shape the future of this initiative. “As

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Forrester eCommerce

AUGUST 16, 2023

Our first-time evaluation of this dynamic market, The Forrester Wave™: Conversation Intelligence For Customer Service, Q3 2023, is now live! Forrester defines conversation intelligence for customer service (CICS) as: Software solutions that analyze speech and text conversations between […]

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Retail TouchPoints

SEPTEMBER 3, 2024

Retail TouchPoints’ 2024 Store Design & Experience Survey found that these teams are struggling to navigate the rising cost of materials ( 57% , up from 38% in 2023); adapt experiences to new consumer expectations (also 57% , up from 42% in 2023); and react to tighter store design budgets ( 47% , up from 38% in 2023).

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Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

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Retail TouchPoints

JULY 24, 2024

Bulk essentials retailer Boxed.com has been relaunched by online wholesale retailer MSG Distributors , which acquired the brand out of bankruptcy in 2023. Boxed is a beloved brand, and by infusing it with our advanced technology, we aim to create the premier online destination for convenient and smart shopping.”

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Retail TouchPoints

FEBRUARY 27, 2023

Faced with inflation that remains uncomfortably high despite a series of interest rate hikes, just over half ( 51% ) of retailers are planning to raise product prices — at least slightly — this year, according to the 2023 BDO Retail CFO Outlook Survey. It’s the data we don’t understand that will hurt us ,” said Brown.

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Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores. The NRF Big Show , held in NYC Jan.

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Retail TouchPoints

JANUARY 3, 2023

With shrinking margins, economic uncertainty, and growing cyber risks from automated threats, retailers face continued challenges in 2023. This article reveals effective strategies to safeguard brands’ customers, reputation and revenue moving forward. Invisible protection for optimal customer experience.

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Retail TouchPoints

SEPTEMBER 17, 2024

Earlier this month , Stitch Fix reimagined its brand and customer experience following several years of weak sales and a shrinking customer base. Technology advancements, a refreshed brand identity and a new marketing campaign showing how Stitch Fix solves common shopping complaints are being rolled out.

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Retail TouchPoints

DECEMBER 23, 2022

Adapting to our current economic realities is no different — it will require a mix of creativity, technology and agility. The merchandising function needs a major upgrade in 2023. These first-generation technologies are being outpaced with third-generation technologies built around AI.

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Forrester eCommerce

JULY 12, 2023

In a tough economy, where privacy legislation and technology changes make qualitative consumer data increasingly difficult to access, B2C marketers are struggling to adapt their data strategies for deeper customer understanding and develop AI capabilities to personalize experiences.

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Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

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Retail TouchPoints

MAY 11, 2023

As Forrester’s Brendan Witcher wrote in his retail outlook for 2023 , retail organizations aren’t powerless in confronting these forces. What’s more, as Witcher notes, a retail organization’s ability to capitalize on those opportunities could well come down to one factor: technology.

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RetailMinded

FEBRUARY 8, 2023

Keeping this in mind, as we look ahead into 2023, we are given the choice to embrace challenge and seek opportunity or approach the year without a constructive, proactive plan. I had the chance to speak to various leaders in retail technology about the year ahead, particularly in a time of economic uncertainty. How did they do it? “By

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Retail TouchPoints

JULY 21, 2023

These are words often used to describe ecommerce sites, despite the rapid evolution of digital technology. “There’s nothing special about ecommerce,” said Matt Maher, Founder of M7 Innovations in an interview with Retail TouchPoints. “As Uninspiring. There’s no surprise and delight moment when you go to buy something online.”

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Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). Many companies have long been using AI and machine-learning technologies to enhance their business practices.

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Retail TouchPoints

JULY 17, 2024

Accruent recently commissioned a study of the food retailer sector to understand what challenges await, from continued margin and cost pressures to being held back by legacy technology to the increased risk of cyber threats. Technology will play an integral role in helping retailers to overcome labor challenges. What’s the Solution?

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Retail TouchPoints

OCTOBER 2, 2024

Market transitions and technology advancements are changing the fuel and convenience space, with more EVs and less gas, leading to the repurposing of these assets into grocery and convenience stores. reflecting a significant shift in consumer preferences and vehicle technology. In 2023, over 1.2 million EVs were sold in the U.S.,

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Retail TouchPoints

JULY 9, 2024

Sharmeelee Bala Owned by Simon Property Group and Brookfield Asset Management since late 2020 , JCPenney is actively working to retake its place as a leading department store retailer, most notably with a $1 billion turnaround plan unveiled in September 2023. These are things that customers will immediately see.

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Retail TouchPoints

AUGUST 12, 2024

Amidst strategic reinvestment in customer acquisition, store expansion, proprietary technology and more, we’re still expanding the bottom line and delivering value for our stakeholders.” As a result of this quarter’s results, Warby Parker is raising its 2024 fiscal guidance, with a new goal of achieving $757-$762 million in net revenue.

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MagentoBrain

FEBRUARY 21, 2023

The following will describe the seven major marketing trends in 2023 for readers, as well as six tool applications that marketers cannot ignore! This blog will take you to discuss the latest digital and online marketing trends in 2023, and how marketers can prepare and respond to these market trends.

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Retail TouchPoints

FEBRUARY 2, 2024

Amazon has debuted Rufus , a new generative AI-powered conversational shopping experience, at the same time that it reported strong earnings for Q4 2023 and the full year. Both announcements highlighted the transformative potential of gen AI, with Amazon planning to lean heavily into the technology in the coming year.

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Retail TouchPoints

OCTOBER 31, 2024

“We’re excited to unveil Adored by David’s, offering stunning, affordable dresses to help her embrace sustainability without compromise,” said Kelly Cook, President for Brand, Technology and Finance at David’s Bridal in a statement. “By After declaring bankruptcy in April 2023, David’s Bridal was sold to CION Investment Corp.

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Retail TouchPoints

AUGUST 12, 2022

By the close of its ninth edition in June, the New York Fashion Tech Lab (NYFTLab) and its largest-ever group of partner retailers and brands from major corporations had provided support to five women-led emerging business-to-business fashion technology companies. Five New Technologies Driving Retail Personalization.

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Retail TouchPoints

JULY 20, 2023

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the end of 2023. The Amazon Web Services (AWS) technology also has been deployed by other brands, including select Panera Bread locations. including 200 Whole Foods supermarkets, and have clocked more than 3 million uses to date.

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Retail TouchPoints

JANUARY 19, 2024

trillion record , we also just saw record-breaking spend online on Black Friday and Cyber Monday 2023. consumers are increasingly looking for deals and overall experience when shopping. Embracing AI, enhancing data access and integrating technology across operations are pivotal.

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Retail TouchPoints

SEPTEMBER 24, 2024

The research and technology firm projects that online U.S. The research and technology firm projects that online U.S. in 2023 and projected to increase by 4% in 2024. Both are starting from a position of strength, particularly Amazon, which in 2023 accounted for 43% of all U.S. Online Retail Forecast, 2024 to 2029.

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