Retail TouchPoints

DECEMBER 18, 2024

But a brand cant make it in the 21st century with technology from the 19th, so in 2022, the British footwear brand undertook a massive digital transformation that encompassed everything from its ecommerce sites around the world to the point-of-sale (POS) systems in its 500+stores. store by August, with the rest of the U.S.,

Omnichannel 262

Omnichannel Payment Services POS eCommerce 262

Retail TouchPoints

DECEMBER 11, 2024

New Fresh builds were put on an indefinite hold in 2023, and some stores were shuttered as Amazon executed what Coresight Research described as a brick-and-mortar retreat to grocery. Were especially excited about the redesigned Amazon Fresh stores and the positive feedback were hearing from our customers in Chicago.

Retail 284

Retail Electronics POS Other 284

Retail TouchPoints

NOVEMBER 17, 2022

Considering many customers will be buying some, if not all, of their holiday gifts online, identifying ways to capitalize on increased ecommerce demand can make or break an organization’s holiday profit potential. In any omnichannel approach to sales, it is essential to look at how to replicate the best parts of an in-store experience online.

Customer Experience 298

Customer Experience Customer Omnichannel eCommerce Platforms 298

Retail TouchPoints

DECEMBER 25, 2023

billion for the second quarter of 2023 compared to the same period the prior year. in its fiscal year 2023 (ending in September) versus 2022…which may come as no surprise to you at all if you’ve been in a Costco on a Saturday lately. Comparable store sales increased 9%, and the company’s gross margin increased to 58.8%.

Customer Experience 282

Customer Experience Customer Retail Point of Sale 282

Retail TouchPoints

NOVEMBER 1, 2024

billion in 2023; Platform payout: $3.23 billion in 2023; Affiliate marketing: $1.1 billion, up from $570 million in 2023; Merchandise: $450 million, up from $130 million in 2023; and Subscriptions: $270 million, up from $90 million in 2023. billion, up from $5.12 billion, up from $2.34

Social Media 293

Social Media Arts Subscription Technology 293

Retail TouchPoints

NOVEMBER 29, 2024

In addition, South Korean consumers are known for their quick adoption of new technologies. Currently, Spencer is the Global Industry Marketing Lead for Retail at SAP , where she overseas messaging and content creation grounded in industry trends and customer insights.

Social Media 278

Social Media Beauty and Health Payment Services Consumer 278

Retail TouchPoints

NOVEMBER 22, 2024

Retailers are tasked with tackling these challenges while navigating other issues disrupting their business, from rising theft rates to heightened customer demands for more seamless and transparent shopping experiences. According to research from Emarketer , U.S.

Management 278

Management Retail Merchant Services Operations 278

Retail TouchPoints

JANUARY 8, 2025

According to Gartner, more than three-quarters of supply chain leaders are being asked to improve their customer experience (CX) strategies. A customer-centric approach to supply chain management is challenging; it requires a deep understanding of consumer expectations and behaviors, not just today but also for the foreseeable future.

Supplies 279

Supplies Consumer Shipping Costs Multi-channel 279

Retail TouchPoints

MAY 4, 2023

Wayfair has launched the Digital Design Studio, a patent-pending technology that aims to bring the best of online and in-store shopping together. The Studio is a kiosk that allows customers to create and interact with a variety of design layouts and experience products in a digital, fully 3D room with photorealistic quality.

Technology 305

Technology Customer Experience Omnichannel Improvements 305

Retail TouchPoints

MARCH 10, 2025

In fact, a study by Mind Share Partners in 2023 found that U.S. retail workers are more likely to experience mental health symptoms and for longer durations; almost seven in ten (69%) reported at least one symptom. To add to the challenge, customers start flocking to shopping outlets in large numbers during seasonal and peak periods.

Retail 253

Retail Technology Events Improvements 253

Retail TouchPoints

MARCH 6, 2024

In an effort to reduce sizing-related return rates, some fashion brands are working with Fit:Match.ai, a ‘digital twin’ matching platform that uses AR body-scanning technology designed to help shoppers select their size more accurately. This is just one example of how companies are utilizing technology innovations to prevent returns up front.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

MARCH 26, 2025

from the $743 billion returned in 2023, and all indications are that these numbers will continue to climb in 2025. Blue Yonders robust technology will be the driving force, allowing FedEx to power more retail counters and return processing centers across the U.S., further enhancing the convenience of the service.

Department Stores 162

Department Stores Supplies Customer Experience Presentation 162

Retail TouchPoints

JULY 18, 2024

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. For example, if your stores don’t have reliable network connections, it’s a good idea to seek out technology that operates in offline mode with no loss of efficiency.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Retail TouchPoints

JANUARY 30, 2025

Houchens will deploy the technology to select IGA, Price Less and Food Giant stores. and overseas, provides a white-label ecommerce platform and helps integrate these programs into the retailers overall technology stack. Freshmart adopted solutions from eGrowcery in May 2023. eGrowcery, which operates in the U.S.

Customer 263

Customer eCommerce Platforms Operations Technology 263

Retail TouchPoints

MARCH 8, 2023

billion in the region in 2023. The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology. sales growth in 2023, and Bodega Aurrera discount stores will continue to be a focus.

Payment Services 285

Payment Services Supplies Electronics Omnichannel 285

Retail TouchPoints

JANUARY 2, 2025

Really, Truly Fake: The RealReal Opens Counterfeit Handbag Store on Canal Street (June 13, 2024) Counterfeits and dupes continued to plague retail in 2023, Amazon alone identified, seized and disposed of 7 million counterfeit products.

Retail 278

Retail Payments Payment Services Supplies 278

Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception. This is no longer science fiction. augmented reality) to fully virtual (e.g.

Technology 279

Technology Retail Customer Experience Presentation 279

Retail TouchPoints

NOVEMBER 8, 2023

Stitch Fix has hired a new Chief Product and Technology Officer to lead the struggling online personal styling service’s technology, product, data science, security and IT teams. Its results for fiscal 2023, which ended July 29, showed a 21% year-over-year net revenue decrease and a 13% drop in active clients.

Fashion 277

Fashion Technology Operations Customer Experience 277

Forrester eCommerce

AUGUST 16, 2023

Our first-time evaluation of this dynamic market, The Forrester Wave™: Conversation Intelligence For Customer Service, Q3 2023, is now live! Forrester defines conversation intelligence for customer service (CICS) as: Software solutions that analyze speech and text conversations between […]

Customer 369

Customer Marketing Customer Experience Omnichannel 369

Retail TouchPoints

SEPTEMBER 4, 2024

Amazon ’s Just Walk Out (JWO) cashierless technology has found a welcoming home in sports stadiums, a trend that will continue this fall, with a total of 14 new stores joining those already in place at Lumen Field in Seattle and Commanders Field outside Washington, D.C., as well as Baltimore’s first JWO store at M&T Bank Stadium.

Technology 278

Technology Payment Services Banking Clothing 278

Retail TouchPoints

NOVEMBER 28, 2024

As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. Payments technology is central to the shopping experience. Prior to J.P.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

MAY 3, 2023

The essence and approach of this model and technology can be extrapolated and applied to different industries and technologies. And we push the limits using high-performing feature engineering technology that can successfully manage Big Data data marts, provide visibility for business intelligence users and guide marketing campaigns.

POS 276

POS Customer Experience Customer Technology 276

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Why it Matters: In 2023, we saw employee turnover reach record highs. Let’s begin the countdown… 5.

Retail 264

Retail Supplies Merchant Services Social Media 264

Retail TouchPoints

SEPTEMBER 8, 2023

Two types of technological change are causing the proverbial sleepless nights for business-to-consumer (B2C) marketers: updating data strategies to adapt to data deprecation, and introducing or enhancing their organization’s AI capabilities.

B2C 263

B2C Marketing Technology Customer Data 263

Retail TouchPoints

JANUARY 3, 2023

With shrinking margins, economic uncertainty, and growing cyber risks from automated threats, retailers face continued challenges in 2023. This article reveals effective strategies to safeguard brands’ customers, reputation and revenue moving forward. Invisible protection for optimal customer experience.

Payment Services 306

Payment Services Merchant Services Retail Gifts 306

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. RFID tags placed on jerseys, hats and other items allow customers to carry out (and even wear out) their purchases without standing in line to check out.

Apparel 278

Apparel Technology Payment Services Games 278

Retail TouchPoints

JANUARY 17, 2025

With returns siphoning off a staggering $743 billion from retailers bottom lines in 2023, its clear that the industrys approach needs an overhaul. But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns. Europe, and APAC.

Customer 162

Customer Customer Experience Recommendation Technology 162

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores. The NRF Big Show , held in NYC Jan.

Food and Beverages 279

Food and Beverages BigCommerce Home Furnishings PayPal 279

Retail TouchPoints

MAY 16, 2024

billion in 2023 to $6.36 Putting Today’s Technology to Work for Retail Healthcare It’s no secret that traditional healthcare can be frustrating — for patients and staff — due to repeat requests for the same information, long waits, inconsistencies between estimates and final bills, insurance claim mistakes and on and on.

Payment Services 262

Payment Services Technology Payments Retail 262

Forrester eCommerce

JULY 12, 2023

In a tough economy, where privacy legislation and technology changes make qualitative consumer data increasingly difficult to access, B2C marketers are struggling to adapt their data strategies for deeper customer understanding and develop AI capabilities to personalize experiences.

B2C 332

B2C Marketing Technology Consumer 332

Retail TouchPoints

FEBRUARY 27, 2023

Faced with inflation that remains uncomfortably high despite a series of interest rate hikes, just over half ( 51% ) of retailers are planning to raise product prices — at least slightly — this year, according to the 2023 BDO Retail CFO Outlook Survey. It’s the data we don’t understand that will hurt us ,” said Brown.

Supplies 262

Supplies Retail Customer Data Technology 262

Retail TouchPoints

DECEMBER 23, 2022

Adapting to our current economic realities is no different — it will require a mix of creativity, technology and agility. The merchandising function needs a major upgrade in 2023. These first-generation technologies are being outpaced with third-generation technologies built around AI.

eCommerce 261

eCommerce Shipping Costs Retail Recommendation 261

Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

Customer Experience 263

Customer Experience Fulfillment Omnichannel Operations 263

Retail TouchPoints

FEBRUARY 26, 2025

Organized fraudsters use search and social media ads to deceive customers into clicking through to fake websites that steal their payment data, account login credentials or both. Technology makes it easy for criminals to spin up these imposter ads and sites at scale. retailers up to $35 billion in 2023.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

Customer Retention 276

Customer Retention Jewelry Outdoor Fulfillment 276

Retail TouchPoints

MAY 11, 2023

As Forrester’s Brendan Witcher wrote in his retail outlook for 2023 , retail organizations aren’t powerless in confronting these forces. What’s more, as Witcher notes, a retail organization’s ability to capitalize on those opportunities could well come down to one factor: technology.

Retail 267

Retail Technology Consumer Operations 267

Retail TouchPoints

APRIL 28, 2023

billion in Q1 2023. Our Stores business is continuing to improve the cost to serve in our fulfillment network while increasing the speed with which we get products into the hands of customers (we expect to have our fastest Prime delivery speeds ever in 2023).” Amazon ’s net sales grew 9% year-over-year to $127.4

Retail 359

Retail Technology Games Fulfillment 359