Retail TouchPoints

FEBRUARY 9, 2024

fulfilment and logistics, furthering the company’s ongoing effort to localize fulfillment and support speedier delivery times for American customers. Fulfillment and Logistics at Shein in a statement. in late 2023 after first expanding to the area in 2021. footprint and moves forward with its U.S. and Whitestown, Ind. “The

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Fulfillment Apparel Customer Experience Operations 264

Retail TouchPoints

NOVEMBER 22, 2022

Beloved New York City off-price department store Century 21 has partnered with logistics provider Fillogic ahead of its spring 2023 relaunch. The NYC-headquartered Fillogic will support the retailer through ecommerce and store-based fulfillment, reverse logistics and returns, forward-staging of inventory and final-mile delivery.

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Fulfillment eCommerce Department Stores Payment Services 288

Retail TouchPoints

DECEMBER 31, 2024

Consider these facts: total returns amounted to $743 billion in merchandise in 2023 and in 2022; approximately 16.5% With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

JANUARY 31, 2024

Zulily Group has engaged the advisory firm Gordon Brothers to sell off more than $85 million of inventory and the assets of its two fulfillment centers following the online retailer’s decision late last year to shut down. Screenshot of the Zulily website from December 2023 highlighting the going-out-of-business sale.

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Fulfillment Apparel Fashion Consumer 260

Retail TouchPoints

OCTOBER 31, 2024

After declaring bankruptcy in April 2023, David’s Bridal was sold to CION Investment Corp. in July 2023 in a deal that kept approximately 195 brick-and-mortar stores open.

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Document Accessories Fashion Shipping 288

Retail TouchPoints

JANUARY 26, 2023

Sam’s Club is embarking on an ambitious expansion of its physical footprint, beginning with five new fulfillment and distribution centers opening this year — the first, in Georgia, in Q3 2023.

Fulfillment 278

Fulfillment Omnichannel Supplies Shipping 278

Retail TouchPoints

FEBRUARY 18, 2025

The union flexed its muscles during this past holiday season, striking seven fulfillment centers less than one week before Christmas 2024. One year prior, in December 2023 , a judge ruled that Amazon had harassed employees seeking to unionize at two NYC facilities.

Fulfillment 179

Fulfillment 179

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

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Shipping Costs Fulfillment Shipping Customer Loyalty 278

Retail TouchPoints

AUGUST 18, 2023

TikTok is continuing to build out its commerce-related services with the launch of ecommerce fulfillment for companies in the UK selling via TikTok Shop. Now the UK also will be the first market for the company’s new logistics program, called Fulfilled by TikTok (FBT). 1, 2023, multiple sources report. cubic liters per shipment.

Merchant Services 241

Merchant Services Fulfillment Shipping Customer Loyalty 241

Retail TouchPoints

OCTOBER 28, 2024

After filing for bankruptcy in early 2023, Party City emerged from Chapter 11 in October 2023 with most of its stores intact. To celebrate the partnership, Instacart customers will receive $10 off their first Party City purchase of $50 or more with the code PARTYTIME24 through Dec.

Games 278

Games Supplies Customer Other 278

Retail TouchPoints

NOVEMBER 4, 2024

According to the September 2024 Market Materials Report from Textile Exchange, of the 124 million tonnes of textiles produced globally in 2023, less than 1% of the total fiber market consisted of recycled textiles. Currently, only a small percentage of discarded textiles are recycled.

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Clothing Supplies Technology Marketing 277

Retail TouchPoints

JUNE 21, 2023

2023 Prime Day Sales Expected to Top Previous Years Rising inflation last year had a less-than-expected impact on Prime Day 2022 — sales rose 8.5% Prime Day 2023 is widely expected to make sales gains on 2022, and indeed, research from RetailMeNot indicates that the event has overtaken Labor Day as the primary summer retail sale for U.S.

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Electronics Small Business Retail Clothing Shopping Carts 264

Retail TouchPoints

DECEMBER 6, 2024

billion in Q3 2023. over the same quarter in 2023. in the quarter compared to 29% in Q3 2023, a decrease that was attributed to increases in markdowns and inventory damages. Solid Q3 Despite Hurricane-Related Expenses Net sales increased 5% to $10.2 billion in Dollar Generals third quarter, compared to $9.7

Customer Experience 285

Customer Experience Customer Improvements Retail 285

Retail TouchPoints

SEPTEMBER 23, 2022

To combat the climate impact of all those deliveries, Amazon has teamed up with Infinium to begin powering its transportation fleet with ultra-low carbon electrofuels beginning in 2023. Infinium develops ultra-low carbon fuels that can be used to power cargo trucks, airplanes and marine freight without engine modifications.

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Supplies Travel Technology Fulfillment 325

Retail TouchPoints

DECEMBER 16, 2024

The mention of another report appears to be in reference to statements Sanders made in a publicletter to Amazon CEO Andy Jassy in June 2023 when the committee launched its investigation. That is approximately 1% of Amazon CEO Andy Jassys total compensation in 2023. How is that possible? queries the Amazon statement.

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Information Document Reference Improvements 261

Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

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Customer Retention Jewelry Outdoor Fulfillment 276

Retail TouchPoints

JANUARY 10, 2025

in 2023 the retail picture is very different. Which is why the companys second bankruptcy in early 2023 was such a shock to the ecosystem, and felt to many like the final straw. But when it comes to weddings for which services alone brought in an estimated $182.56 billion in the U.S.

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B2B Small Business Retail Consumer Jewelry 287

Retail TouchPoints

OCTOBER 31, 2022

Analysts predict the off-price retailer will perform well into 2023 as consumers continue to reduce their spending due to inflation, according to NASDAQ. The recent openings bring Ross’ store totals to 2,019 Ross Dress for Less and dd’s DISCOUNTS locations in 40 states, the District of Columbia and Guam.

Fulfillment 278

Fulfillment Consumer Retail Marketing 278

Retail TouchPoints

DECEMBER 21, 2023

The editors of Retail TouchPoints are sharing our picks for the seven most consequential stories of 2023. Resale Continued its Rise but Came Under Financial Scrutiny Consumers’ enthusiasm for secondhand goods, as well as other forms of more sustainable consumption like rental and repair services, showed no sign of slowing in 2023.

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Sporting Goods Operations Apparel Consumer 306

Retail TouchPoints

MAY 18, 2023

Walmart and T a rget both navigated the uncertain currents of first fiscal quarter of 2023, but their differing results point to still more turmoil ahead. sales growth for its Q1 2023, which ended April 29, leading it to maintain its projection of a low-single digit sales decline for the year. in Q1 2023. Walmart reported a 7.6%

Omnichannel 261

Omnichannel Consumer Fulfillment eCommerce 261

Retail TouchPoints

FEBRUARY 2, 2024

net sales decline in Q4 2023, Tractor Supply still plans to open up to 95 brick-and-mortar stores in 2024, as well as complete its 10th distribution center. Comp store sales in Q4 dipped 4.2% ; for the full year of 2023, Tractor Supply’s net sales increased 2.5% , while comp store sales remained even with the prior year.

Supplies 272

Supplies Operations Retail Fulfillment 272

Retail TouchPoints

JANUARY 2, 2025

Really, Truly Fake: The RealReal Opens Counterfeit Handbag Store on Canal Street (June 13, 2024) Counterfeits and dupes continued to plague retail in 2023, Amazon alone identified, seized and disposed of 7 million counterfeit products.

Retail 278

Retail Payments Payment Services Supplies 278

Retail TouchPoints

JULY 31, 2023

A recent study by IHL Group projects that the global cost of inventory distortion in 2023 will be $1.77 The report cited vendor issues as the primary driver of both out-of-stocks and overstocks in 2023, contributing $417.7 trillion — bigger than the combined retail GDP of all of Latin America. billion ),” said the report.

Shipping Costs 246

Shipping Costs Retail Supplies Improvements 246

Retail TouchPoints

DECEMBER 6, 2023

But, while they continued to make headlines in 2023, marketplaces themselves were no longer the hot commodity this year , marketplace sellers were. There’s fulfillment costs and advertising costs. Online marketplaces have been the talk of t h e town for the last couple of years.

Merchant Services 278

Merchant Services eCommerce Operations Games 278

Retail TouchPoints

APRIL 19, 2023

billion ) to improve its network of 2,500 stores in 2023. The changes at the top follow a global talent search that was initiated in August 2022 in anticipation of Robert Sawyer’s planned retirement as Loblaw COO at the end of 2023. Loblaw Companies Ltd.,

Supplies 275

Supplies Banking Operations Technology 275

Retail TouchPoints

JANUARY 9, 2024

The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality. This followed Pacsun’s debut of a new store format to spotlight its activewear collection in July 2023.

Omnichannel 261

Omnichannel Fulfillment Social Media Operations 261

Retail TouchPoints

FEBRUARY 27, 2023

Faced with inflation that remains uncomfortably high despite a series of interest rate hikes, just over half ( 51% ) of retailers are planning to raise product prices — at least slightly — this year, according to the 2023 BDO Retail CFO Outlook Survey.

Supplies 262

Supplies Retail Customer Data Technology 262

Retail TouchPoints

JUNE 1, 2023

Walmart ’s latest sustainability initiatives combine changes to its fulfillment processes as well as customer-facing options for reducing waste, including allowing online shoppers to opt out of plastic bags for store pickup orders and to request consolidation of multiple items into fewer boxes. in a statement. in a statement.

Fulfillment 279

Fulfillment Shipping Shipping Products Operations 279

Retail TouchPoints

DECEMBER 18, 2023

BJ’s Wholesale Club is replacing its legacy order management system with Nextuple OMS Studio, which includes three “Tuples” — each an ordered set of microservices that the retailer can mix and match to create solutions for flexible fulfillment.

Operations 264

Operations Shipping Costs Fulfillment Omnichannel 264

Retail TouchPoints

AUGUST 30, 2023

Retailer-owned cooperative Ace Hardware has opened more than 100 new stores this year and plans to push the total to 170 by the end of 2023. This rapid expansion pace follows last year’s impressive numbers: by August 2022 the retailer had added more than 100 stores, with plans for an additional 60 by that year’s end.

Operations 264

Operations Retail Customer Fulfillment 264

Retail TouchPoints

MARCH 21, 2023

This was evident at Prosper Show in Las Vegas, March 13-15, 2023, an event originally developed for Amazon sellers. More than half ( 52% ) of sellers said they plan expand to additional platforms in 2023, up from 30% in 2022. Source: Jungle Scout Ebay, however, may be coasting on its long tenure.

eCommerce 290

eCommerce Fulfillment Shopify Omnichannel 290

Retail TouchPoints

NOVEMBER 22, 2024

compared to the same period in 2023, from $4.81 BJ’s attributed the increases to “strength in membership acquisition, retention and higher tier membership penetration across both new and existing clubs,” according to a company statement. BJ’s membership base of 7.5 million customers also continues to grow. billion to $4.98 year over year.

Operations 276

Operations Retail Customer Marketing 276

Retail TouchPoints

MAY 15, 2023

Today, 76% of the products customers order are fulfilled from facilities within their region, Amazon said, and as a result the company said it expects 2023 will be the fastest year yet for customers in terms of delivery speed. Amazon has been overhauling its logistics network to “regionalize” where inventory is located across the U.S.

Shipping Costs 278

Shipping Costs Fulfillment Travel Shipping 278

Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

Customer Experience 263

Customer Experience Fulfillment Omnichannel Operations 263

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. The NRF Big Show , held in NYC Jan. 15-17, did more than bring together more than 35,000 attendees and 1,000 exhibitors.

Food and Beverages 279

Food and Beverages BigCommerce Home Furnishings PayPal 279

Retail TouchPoints

JULY 24, 2024

Bulk essentials retailer Boxed.com has been relaunched by online wholesale retailer MSG Distributors , which acquired the brand out of bankruptcy in 2023. The company was bought by MSG a few months later, in August 2023.

Fulfillment 263

Fulfillment Customer Loyalty Banking eCommerce Platforms 263

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023.

Supplies 302

Supplies Fulfillment Omnichannel Customer Experience 302