Retail TouchPoints

MAY 18, 2023

Walmart and T a rget both navigated the uncertain currents of first fiscal quarter of 2023, but their differing results point to still more turmoil ahead. sales growth for its Q1 2023, which ended April 29, leading it to maintain its projection of a low-single digit sales decline for the year. in Q1 2023. Walmart reported a 7.6%

Omnichannel 261

Omnichannel Consumer Fulfillment eCommerce 261

Retail TouchPoints

FEBRUARY 6, 2023

So far, 2023’s business outlook has been marked by uncertainty: Will a recession hit, and if so, how severe will it be? Frictionless Omnichannel “Omnichannel” as a goal is nothing new; retailers have been pursuing this objective for well over a decade. Omnichannel” as a reality has proven more elusive.

Payment Services 288

Payment Services Omnichannel POS Retail 288

Retail TouchPoints

DECEMBER 18, 2023

BJ’s Wholesale Club is replacing its legacy order management system with Nextuple OMS Studio, which includes three “Tuples” — each an ordered set of microservices that the retailer can mix and match to create solutions for flexible fulfillment.

Operations 264

Operations Shipping Costs Fulfillment Omnichannel 264

Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

Customer Retention 276

Customer Retention Jewelry Outdoor Fulfillment 276

Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

Customer Experience 263

Customer Experience Fulfillment Omnichannel Operations 263

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023.

Supplies 302

Supplies Fulfillment Omnichannel Customer Experience 302

Retail TouchPoints

FEBRUARY 8, 2023

with a store in New Braunfels, Texas slated to open later in 2023. The retailer also serves shoppers in select Asian, South and Central American markets through local omnichannel partners. Vitamin Shoppe store to a franchise operation in February 2022 , but now the program is moving into a higher gear.

Omnichannel 260

Omnichannel Operations Mobile Information 260

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

Fulfillment 298

Fulfillment Omnichannel Shipping Costs Supplies 298

Retail TouchPoints

MARCH 6, 2025

We had lost our mojo , said Sowmyanarayan Sampath, CEO of Verizon Consumer, who took over the division in March 2023. Sampath shared with Retail TouchPoints how employee compensation was the unlock that returned the business to growth, and why he doesnt believe in pursuing omnichannel perfection. We missed guidance twice in a year.

Omnichannel 179

Omnichannel Small Business Retail Telecommunications Consumer 179

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. It is now the company’s top-rated fulfillment service. Meanwhile, Target’s Drive Up program has become wildly successful in its own right.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Omnichannel 278

Omnichannel Shipping Costs Operations Fulfillment 278

Retail TouchPoints

DECEMBER 5, 2023

31, 2024) as part of its multi-year modernization plan, including the unveiling of a “Store of the Future” in Mississauga, Ontario, the debut of the first Walmart Health Hub in Canada, more than $300 million spent on store remodels and renovations, and an expansion of the retailer’s fulfillment network to enhance the ecommerce experience.

Omnichannel 254

Omnichannel Fulfillment Electronics eCommerce 254

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Social commerce metrics are up in 2023 , with a 9% increase in gross merchandise value and a 63% increase in average order value across BigCommerce’s merchants.

Omnichannel 264

Omnichannel Merchant Services BigCommerce Payment Services 264

Retail TouchPoints

JULY 13, 2023

However, with retailers feeling more pressure to streamline omnichannel fulfillment, supply chain visibility has risen to the top of the priority list. billion passive RFID tags to be sold in 2023, up from 33 billion in 2022. In 2021, the average cost of an RFID tag was four cents , down 80% from 2011, according to McKinsey.

Shipping Costs 243

Shipping Costs Supplies Omnichannel Fulfillment 243

Retail TouchPoints

SEPTEMBER 6, 2024

The site, now called ShopSimon , represents “the next phase in [Simon’s] journey to create the ultimate omnichannel shopping experience,” according to a company release. ShopSimon Aims to Creates More Value for Brand Partners As of September 2023, SPO featured more than 300 brands and sales were up 100% year over year.

Omnichannel 260

Omnichannel Order Fulfillment Fulfillment Recommendation 260

Retail TouchPoints

FEBRUARY 27, 2023

Faced with inflation that remains uncomfortably high despite a series of interest rate hikes, just over half ( 51% ) of retailers are planning to raise product prices — at least slightly — this year, according to the 2023 BDO Retail CFO Outlook Survey.

Supplies 262

Supplies Retail Customer Data Technology 262

Retail TouchPoints

JUNE 1, 2023

Walmart ’s latest sustainability initiatives combine changes to its fulfillment processes as well as customer-facing options for reducing waste, including allowing online shoppers to opt out of plastic bags for store pickup orders and to request consolidation of multiple items into fewer boxes. in a statement. in a statement.

Fulfillment 279

Fulfillment Shipping Shipping Products Operations 279

Retail TouchPoints

JUNE 28, 2023

Taking steps now to prepare your warehouse for the increase in orders and to ensure fulfillment processes are optimized is essential to make your ecommerce peak season a success. Knowing how much of each item is in stock at any moment, and forecasting how much inventory is needed, are critical components to holiday fulfillment success.

Operations 275

Operations Shipping Costs Fulfillment Shipping 275

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? In 2023, that percentage jumped to 50%. Eva Ponce , the director of the MIT Omnichannel Distribution Strategies Lab at the MIT Center for Transportation & Logistics.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Retail TouchPoints

NOVEMBER 1, 2023

Camping World will use the Instacart Big & Bulky fulfillment solution for both same-day and scheduled delivery of large items (up to 60 pounds), including foldout camping tables, large tents and smart TVs, for those who prefer “glamping.” Instacart’s IPO took place in September 2023.

Supplies 229

Supplies Outdoor Fulfillment Omnichannel 229

Ecommerce Platforms

MARCH 2, 2023

In February 2023, BigCommerce raised the prices for Standard, Plus and Pro plans to $39, $105, and $399. You can view or edit products, fulfil orders, and even connect with team members on the go. You don’t necessarily have to handle fulfilment, logistics, and shipping yourself with a BigCommerce site.

BigCommerce 211

BigCommerce Shipping Costs Payment Services Payments 211

Fabric

JULY 13, 2023

During the COVID-19 pandemic, enterprise omnichannel retailers faced notable challenges (and opportunities) due to disruptions in the supply chain. As a result, providing customers with omnichannel retail experiences became a requirement for survival. What is Omnichannel Fulfillment? Let’s dive in!

Omnichannel 100

Omnichannel Fulfillment Payment Services Shipping Costs 100

Retail TouchPoints

JULY 25, 2024

Convenience, choice and flexibility are central to a best-in-class omnichannel experience, and it’s more important than ever to deliver on that promise to our customers,” said Heather Bennett, EVP of Marketing and Ecommerce at Michaels in a statement.

Supplies 263

Supplies Arts Payment Services Omnichannel 263

Retail TouchPoints

AUGUST 30, 2023

Retailer-owned cooperative Ace Hardware has opened more than 100 new stores this year and plans to push the total to 170 by the end of 2023. This rapid expansion pace follows last year’s impressive numbers: by August 2022 the retailer had added more than 100 stores, with plans for an additional 60 by that year’s end.

Operations 264

Operations Retail Customer Fulfillment 264

Retail TouchPoints

APRIL 5, 2023

Walmart plans to introduce automation at nearly two-thirds of its stores and aims to have approximately 55 % of its fulfillment center volume move through automated facilities by the end of fiscal 2026. We are a people-led, tech-powered omnichannel retailer. It all starts with our associates,” said McMillon. “We

Omnichannel 245

Omnichannel Fulfillment Operations Supplies 245

Retail TouchPoints

NOVEMBER 23, 2023

In the omnichannel context, inventory is spread out across multiple distribution channels that usually include digital and brick-and-mortar points of sale. According to Salesforce , 48% of top retailers reported that omnichannel capabilities helped them to engage new audiences.

Technology 271

Technology Omnichannel Retail Point of Sale 271

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. The NRF Big Show , held in NYC Jan. 15-17, did more than bring together more than 35,000 attendees and 1,000 exhibitors.

Food and Beverages 279

Food and Beverages BigCommerce Home Furnishings PayPal 279

Retail TouchPoints

MARCH 6, 2023

We’re also looking to elevate the overall customer experience (CX) regardless of the channel, while keeping costs in control.” Thanks to a growing partnership with OSM Worldwide , Dr. Squatch has successfully evolved its fulfillment strategy so it can not only deliver packages faster but cheaper for consumers and the business.

Shipping Costs 277

Shipping Costs Shipping Multi-channel Fulfillment 277

Retail TouchPoints

OCTOBER 3, 2023

Macy’s had announced plans in August 2023 to open four small-format stores in the late summer and fall, and the third Bloomie’s small-format store will open in Seattle in November 2023. The planned expansion is in addition to the nearly 15 small-format stores that the retailer already operates. in a statement.

Omnichannel 264

Omnichannel Operations Presentation Marketing 264

Retail TouchPoints

DECEMBER 11, 2024

Rather than fulfill its contractual obligations to ensure that the merger succeeded, Kroger acted in its own financial self-interest, repeatedly providing insufficient divestiture proposals that ignored regulators concerns.

Payment Services 162

Payment Services Fulfillment Presentation Consumer 162

Retail TouchPoints

AUGUST 23, 2022

TCGplayer, which employs more than 600 people, will operate its TCGplayer Marketplace and Authentication Center autonomously following the acquisition, providing eBay with omnichannel capabilities including order fulfillment and cart optimization. The deal is expected to be completed by Q1 2023.

Hobbies 246

Hobbies Order Fulfillment Omnichannel Fulfillment 246

Ecommerce Platforms

JUNE 16, 2023

What are the Best Shopify Apps in 2023? Printful offers easy print-on-demand dropshipping, as well as a fulfillment warehouse, and access to your own order-creation warehouse. What’s more, because Brevo gives you access to SMS as well, it’s a great way to access a more omnichannel strategy for connecting with your target audience.

Shopify 211

Shopify Shipping Costs Merchant Services Shipping 211

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. Industry experts gathered at Manhattan Momentum 2023 in Phoenix to discuss their approaches to these various challenges. It manages our BOPIS component.

Management 278

Management POS Shipping Costs Supplies 278

Retail TouchPoints

NOVEMBER 8, 2023

is the true omnichannel experience — a combination of online and in-store — where we have leading brands and market share, strong store density and online presence, and a deep heritage of customer loyalty and relationships. With this decision, we will increase our focus on omnichannel — our biggest growth opportunity.”

Food and Beverages 289

Food and Beverages Omnichannel Customer Loyalty Customer 289

Retail TouchPoints

FEBRUARY 7, 2024

As leading omnichannel grocery retailers in their markets, Ahold Delhaize’s U.S. In June 2023 a top DoorDash exec discussed the company’s plans to move beyond restaurant deliveries to become the “local commerce company.”

Omnichannel 264

Omnichannel Customer Marketing Retail 264

Retail TouchPoints

MAY 17, 2024

returns reached a staggering $743 billion in 2023, representing over 14.5% Agile fulfillment. As the algorithm learns, the predictive capabilities can improve various parts of the fulfillment process, helping reduce the likelihood of the item being sent back. Only then will technology reimagine returns in the omnichannel era.

Fulfillment 278

Fulfillment Technology Apparel Clothing 278

Retail TouchPoints

JULY 29, 2024

Schnucks first began using Instacart’s Carrot Tags ‘ pick-to-light functionality in 2023 in a pilot at select stores. “As we continue to digitize our stores, we believe that Carrot Tags is an integral part of our omnichannel approach — especially once they connect to customer-facing technology like Caper Carts.”

Electronics 276

Electronics Improvements Shopping Carts Omnichannel 276