Retail TouchPoints

DECEMBER 18, 2023

BJ’s Wholesale Club is replacing its legacy order management system with Nextuple OMS Studio, which includes three “Tuples” — each an ordered set of microservices that the retailer can mix and match to create solutions for flexible fulfillment.

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Retail TouchPoints

DECEMBER 31, 2024

Consider these facts: total returns amounted to $743 billion in merchandise in 2023 and in 2022; approximately 16.5% With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment.

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Retail TouchPoints

JUNE 28, 2023

Taking steps now to prepare your warehouse for the increase in orders and to ensure fulfillment processes are optimized is essential to make your ecommerce peak season a success. Knowing how much of each item is in stock at any moment, and forecasting how much inventory is needed, are critical components to holiday fulfillment success.

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Retail TouchPoints

FEBRUARY 9, 2024

fulfilment and logistics, furthering the company’s ongoing effort to localize fulfillment and support speedier delivery times for American customers. Fulfillment and Logistics at Shein in a statement. in late 2023 after first expanding to the area in 2021. footprint and moves forward with its U.S. and Whitestown, Ind. “The

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Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

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Shipping Costs Fulfillment Shipping Customer Loyalty 278

Retail TouchPoints

DECEMBER 6, 2024

billion in Q3 2023. over the same quarter in 2023. in the quarter compared to 29% in Q3 2023, a decrease that was attributed to increases in markdowns and inventory damages. Solid Q3 Despite Hurricane-Related Expenses Net sales increased 5% to $10.2 billion in Dollar Generals third quarter, compared to $9.7

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Retail TouchPoints

JANUARY 31, 2024

Zulily Group has engaged the advisory firm Gordon Brothers to sell off more than $85 million of inventory and the assets of its two fulfillment centers following the online retailer’s decision late last year to shut down. Screenshot of the Zulily website from December 2023 highlighting the going-out-of-business sale.

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Retail TouchPoints

SEPTEMBER 23, 2022

To combat the climate impact of all those deliveries, Amazon has teamed up with Infinium to begin powering its transportation fleet with ultra-low carbon electrofuels beginning in 2023. Amazon will start to use green hydrogen to replace grey hydrogen, diesel and other fossil fuels as it works to decarbonize its operations.

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Retail TouchPoints

DECEMBER 16, 2024

The mention of another report appears to be in reference to statements Sanders made in a publicletter to Amazon CEO Andy Jassy in June 2023 when the committee launched its investigation. That is approximately 1% of Amazon CEO Andy Jassys total compensation in 2023. How is that possible? queries the Amazon statement.

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Retail TouchPoints

JANUARY 26, 2023

Sam’s Club is embarking on an ambitious expansion of its physical footprint, beginning with five new fulfillment and distribution centers opening this year — the first, in Georgia, in Q3 2023.

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Fulfillment Omnichannel Supplies Shipping 278

Retail TouchPoints

DECEMBER 21, 2023

The editors of Retail TouchPoints are sharing our picks for the seven most consequential stories of 2023. Resale Continued its Rise but Came Under Financial Scrutiny Consumers’ enthusiasm for secondhand goods, as well as other forms of more sustainable consumption like rental and repair services, showed no sign of slowing in 2023.

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Kibo

APRIL 11, 2025

Operational costs are on the rise, and businesses across retail, automotive parts and supplies, and healthcare are looking for ways to streamline processes while maintaining customer satisfaction. billion in revenue, a 30% reduction in operational costs could translate into savings of approximately $45 million annually.

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Retail TouchPoints

FEBRUARY 2, 2024

net sales decline in Q4 2023, Tractor Supply still plans to open up to 95 brick-and-mortar stores in 2024, as well as complete its 10th distribution center. Comp store sales in Q4 dipped 4.2% ; for the full year of 2023, Tractor Supply’s net sales increased 2.5% , while comp store sales remained even with the prior year.

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Retail TouchPoints

JANUARY 8, 2025

In October 2024, digital grocery shopping jumped 28% YoY compared to October 2023. In 2023, the global warehouse automation market was valued at $23 billion. However, its critical to note that automated solutions in the warehouse cannot operate optimally without human surveillance.

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Retail TouchPoints

NOVEMBER 21, 2024

If your team hasn’t considered the following three challenges, though, now is the time – before they become profit pitfalls and everyone from FP&A (financial planning and analysis) to operations is caught flat-footed. with streaming also in the top five. Satisfying Patient Deal-Hunters and Desperate Panic Shoppers with Analytics The U.S.

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Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. Fast, efficient store fulfillment also made advances in Walgreens’ delivery services possible. “We Then we just launched, at the beginning of May 2023, our one-hour delivery or it’s free guarantee.

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Payment Services Operations Omnichannel Fulfillment 246

Retail TouchPoints

NOVEMBER 22, 2024

compared to the same period in 2023, from $4.81 The retailer currently operates 247 club stores and 182 BJ’s Gas locations in 20 states. BJ’s attributed the increases to “strength in membership acquisition, retention and higher tier membership penetration across both new and existing clubs,” according to a company statement.

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Retail TouchPoints

NOVEMBER 10, 2022

The first new store concept recently opened outside of Houston, and Target plans to utilize the format in half of the 200 store remodels and almost all of the 30 new stores planned for 2023.

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Fulfillment Food and Beverages Retail Operations 264

Retail TouchPoints

JANUARY 9, 2024

Pacsun will deploy the iD Cloud Store solution from Nedap as it seeks to improve inventory accuracy and gain RFID-powered operational insights to inform replenishment decisions. This followed Pacsun’s debut of a new store format to spotlight its activewear collection in July 2023.

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Retail TouchPoints

APRIL 19, 2023

billion ) to improve its network of 2,500 stores in 2023. Bank, who will bring 30 years of experience in retail operations and supply chain, is the outgoing CEO of Salling Group A/S , a 1,700 -store multi-banner supermarket chain based in Denmark. Loblaw Companies Ltd.,

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Supplies Banking Operations Technology 275

Retail TouchPoints

AUGUST 30, 2023

Retailer-owned cooperative Ace Hardware has opened more than 100 new stores this year and plans to push the total to 170 by the end of 2023. Globally, Ace has opened more than 1,100 stores over the past five years and now operates 5,800 locations in approximately 60 countries. to hear about its products, services and operating methods.

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Operations Retail Customer Fulfillment 264

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

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Payment Services Operations Fulfillment Supplies 246

Retail TouchPoints

DECEMBER 6, 2023

But, while they continued to make headlines in 2023, marketplaces themselves were no longer the hot commodity this year , marketplace sellers were. There’s fulfillment costs and advertising costs. Online marketplaces have been the talk of t h e town for the last couple of years. Sellers are looking elsewhere for profitability.”

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Merchant Services eCommerce Operations Games 278

Retail TouchPoints

JUNE 2, 2021

Forrester reports that by 2023, ecommerce will drive two-thirds of retail growth. This surging demand has exposed fulfilment inefficiencies and sent retailers scrambling to power their delivery operations. The heaviest investment will take place in order fulfillment, such as last-mile delivery.

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Operations Fulfillment Order Fulfillment Technology 191

Retail TouchPoints

JULY 19, 2024

A 2023 TNS survey revealed that nearly seven in 10 Americans were concerned about robocall scams posing as retailers and claiming a package is pending pickup or that they are due a refund. Beyond that, it leads to reduced inbound CX strain that can undermine retailer sales and operational efficiency.

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Payment Services Operations Retail Customer Experience 262

Retail TouchPoints

JUNE 1, 2023

Walmart ’s latest sustainability initiatives combine changes to its fulfillment processes as well as customer-facing options for reducing waste, including allowing online shoppers to opt out of plastic bags for store pickup orders and to request consolidation of multiple items into fewer boxes. in a statement. in a statement.

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Retail TouchPoints

NOVEMBER 22, 2023

Walmart has introduced parcel stations — essentially mini “post offices” designed to streamline stores’ receiving and delivering of orders — and will have them operating in more than 40 stores by the end of 2023. and scaling up its plans for drone deliveries by partnering with Google parent company Alphabet.

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Fulfillment Operations Customer Experience Blog 264

Retail TouchPoints

FEBRUARY 8, 2023

Vitamin Shoppe store to a franchise operation in February 2022 , but now the program is moving into a higher gear. with a store in New Braunfels, Texas slated to open later in 2023. The Vitamin Shoppe operates more than 700 company-owned stores under The Vitamin Shoppe and Super Supplements banners.

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Omnichannel Operations Mobile Information 260

Retail TouchPoints

MAY 18, 2023

Walmart and T a rget both navigated the uncertain currents of first fiscal quarter of 2023, but their differing results point to still more turmoil ahead. sales growth for its Q1 2023, which ended April 29, leading it to maintain its projection of a low-single digit sales decline for the year. in Q1 2023. Walmart reported a 7.6%

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Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

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Customer Experience Fulfillment Omnichannel Operations 263

Retail TouchPoints

JUNE 16, 2022

operations to focus on its core Latin America operations, according to emails sent to customers and suppliers seen by Bloomberg and other media outlets. The company will end operations in New York City and Boston after June 19, 2022 and lay off approximately 50 of its 950 global office staff members. fulfillment centers.

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Retail TouchPoints

MAY 15, 2023

Today, 76% of the products customers order are fulfilled from facilities within their region, Amazon said, and as a result the company said it expects 2023 will be the fastest year yet for customers in terms of delivery speed. Amazon has been overhauling its logistics network to “regionalize” where inventory is located across the U.S.

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Shipping Costs Fulfillment Travel Shipping 278

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023.

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Supplies Fulfillment Omnichannel Customer Experience 302

Retail TouchPoints

FEBRUARY 13, 2024

Following a 15 -store pilot project that kicked off in May 2023 , SpartanNash has deployed Tally, an autonomous inventory robot, in 60 more company-operated stores across the Midwest. The retailer operates 144 supermarkets, mostly under the Family Fare, Martin’s Super Markets and D&W Fresh Market banners.

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Fulfillment Operations Technology Information 277

Retail TouchPoints

FEBRUARY 22, 2023

The retailer is aiming to operate more than 15 sortation centers across the country to enable flexible and efficient last mile options that build on its store-as-hub strategy. The process is designed to reduce costs for customers while increasing speed and efficiency for Target’s own operations. “By

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Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. The NRF Big Show , held in NYC Jan.

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Retail TouchPoints

SEPTEMBER 1, 2022

In an ideal world, no retailer would wind up with excess inventory because they would have the right insights to understand where and when their product most needs to be fulfilled. If the trend continues into 2023, we could see more retailers filing for bankruptcy, putting brands in a bad spot. .

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