Remove 2023 Remove Fulfillment Remove Payment Services
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Rethinking Retail Returns

Retail TouchPoints

Consider these facts: total returns amounted to $743 billion in merchandise in 2023 and in 2022; approximately 16.5% Returns negatively impact brands in several ways including processing costs, shipping fees, unsellable merchandise and more. of all purchased goods were returned to retailers.

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Embedded Finance: Making Payments Possible in New Frontiers

Retail TouchPoints

If we thought the pandemic-driven shift to digital payments was an evolution, we’re about to be catapulted into a new world, where payments will become possible in places thought impossible just a few years ago. Currently, consumer payments account for more than 60% of all embedded finance transactions and are set to reach $3.5

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Adopting a Holistic Security Mindset for Ecommerce

Retail TouchPoints

Organized fraudsters use search and social media ads to deceive customers into clicking through to fake websites that steal their payment data, account login credentials or both. Once the order is approved, they call customer service to request a change to the delivery address so they can receive the stolen goods.

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DEI Deflates, Retail Media Rises, Mergers Flounder

Retail TouchPoints

Really, Truly Fake: The RealReal Opens Counterfeit Handbag Store on Canal Street (June 13, 2024) Counterfeits and dupes continued to plague retail in 2023, Amazon alone identified, seized and disposed of 7 million counterfeit products.

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Century 21 to Relaunch with Enhanced Ecommerce and Fulfillment Capabilities

Retail TouchPoints

Beloved New York City off-price department store Century 21 has partnered with logistics provider Fillogic ahead of its spring 2023 relaunch. The NYC-headquartered Fillogic will support the retailer through ecommerce and store-based fulfillment, reverse logistics and returns, forward-staging of inventory and final-mile delivery.

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Retail and Healthcare: A Relationship that Today’s Technology can Promote, Strengthen and Expand

Retail TouchPoints

billion in 2023 to $6.36 Providing healthcare services — such as Botox, hair removal, skin contouring and even facelifts — in a sleek spa environment means many who first come in for a one-time facial or massage ultimately may opt for more expensive healthcare services. By one estimate, the U.S. billion by 2030.

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Albertsons Halts Kroger Merger, Sues for Breach of Agreement

Retail TouchPoints

At the time, the two retailers operated nearly 5,000 stores and employed more than 710,000 associates. Rather than fulfill its contractual obligations to ensure that the merger succeeded, Kroger acted in its own financial self-interest, repeatedly providing insufficient divestiture proposals that ignored regulators concerns.