Retail TouchPoints

JANUARY 9, 2024

The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality. This followed Pacsun’s debut of a new store format to spotlight its activewear collection in July 2023.

Omnichannel 261

Omnichannel Fulfillment Social Media Operations 261

Retail TouchPoints

DECEMBER 23, 2024

Nearly half ( 46% ) of consumers game to meet their desires for creation, imagination and self-expression , a 10% increase over 2023, according to research from Fandom. Bringing these products into a major platform for this demographic ultimately turned the launch into a robust omnichannel initiative. Beauty Photo credit: E.l.f.

X-cart 278

X-cart Payments Fashion Games 278

Retail TouchPoints

NOVEMBER 6, 2023

Census Bureau reports first-quarter 2023 ecommerce sales at $272.6 As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores. With online purchases making up 15.1%

Omnichannel 312

Omnichannel Social Media Channel Mobile 312

Retail TouchPoints

JANUARY 11, 2023

It is our vision to create the industry’s most complete omnichannel retail media stack to support retailer evolution through retail media. The offering will launch in February 2023, initially with Microsoft and Meta audiences, and will include lookalike modeling capabilities.

Omnichannel 315

Omnichannel BigCommerce Retail Social Media 315

Retail TouchPoints

MARCH 6, 2024

million in 2023, 12% higher than the $669.8 in 2023, to $287 , and boosted its number of active customers 2.5% , to 2.33 Warby Parker, which began life as a pure-play DTC retailer, opened 40 stores in 2023 for a total of 237 and plans to open another 40 stores this year. million generated in 2022.

Omnichannel 278

Omnichannel Customer Management Retail 278

Retail TouchPoints

DECEMBER 31, 2024

Consider these facts: total returns amounted to $743 billion in merchandise in 2023 and in 2022; approximately 16.5% They also expect products to be available where, how and when they want them, which is only possible through a truly omnichannel approach on a single technology platform.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Forrester eCommerce

AUGUST 16, 2023

Our first-time evaluation of this dynamic market, The Forrester Wave™: Conversation Intelligence For Customer Service, Q3 2023, is now live! We looked at the top 11 vendors in this market today and evaluated them across 32 criteria.

Customer 369

Customer Marketing Customer Experience Omnichannel 369

Retail TouchPoints

MARCH 30, 2023

The National Retail Federation (NRF) expects retail sales to grow from 4% to 6% in 2023, reaching between $5.13 As a result, expectations for omnichannel experiences will continue evolving at a rapid pace. trillion and $5.23 trillion for the year, according to data released at the State of Retail & the Consumer virtual event.

Consumer 297

Consumer Omnichannel Travel Events 297

Retail TouchPoints

MARCH 8, 2023

billion in the region in 2023. Initiatives on this front including boosting omnichannel capabilities and implementing projects that will improve efficiency, sustainability and accessibility at these locations. sales growth in 2023, and Bodega Aurrera discount stores will continue to be a focus.

Payment Services 285

Payment Services Supplies Electronics Omnichannel 285

Retail TouchPoints

MARCH 3, 2023

Best Buy’s overall Q4 2023 results reflected a difficult economic climate. The first location, a 5,000-square-foot shop in Monroe, N.C., Comparable sales fell 9.3% as overall revenue dropped to $14.7 billion , down from $16.4 billion in Q4 2022.

Omnichannel 299

Omnichannel Operations Technology Improvements 299

Retail TouchPoints

NOVEMBER 1, 2024

billion in 2023; Platform payout: $3.23 billion in 2023; Affiliate marketing: $1.1 billion, up from $570 million in 2023; Merchandise: $450 million, up from $130 million in 2023; and Subscriptions: $270 million, up from $90 million in 2023. billion, up from $5.12 billion, up from $2.34

Social Media 293

Social Media Arts Subscription Technology 293

Retail TouchPoints

NOVEMBER 13, 2023

The sub-brand is in 1,000 Walmart stores and, as a result, has doubled in growth from 2022 to 2023. Above all, a best-in-class omnichannel experience is paramount to obtaining and retaining customers ,” said Kelly Hallinan, SVP of Emerging Channels for Brooklinen in an interview with Retail TouchPoints. “

Omnichannel 278

Omnichannel B2B Channel Customer 278

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

SEPTEMBER 1, 2023

Although Placer.ai’s quarterly index for Q2 2023 found that store traffic for discount and dollar stores were up 4.7% year over year, Dollar General CEO Jeff Owen revealed that the company was “not satisfied” with overall financial results for its Q2, which ended August 3, 2023. Dollar General reported a net sales increase of 3.9%

Operations 264

Operations Apparel Supplies Improvements 264

Retail TouchPoints

APRIL 7, 2023

The goals of this partnership, announced in January 2023, include enhancing access to cybersecurity news, guidance, education and resources for retail industry businesses. This causes friction in business decisions since consumers prefer omnichannel shopping options , but ecommerce increases cybersecurity risks.

Payment Services 264

Payment Services Magazine eCommerce Improvements 264

Retail TouchPoints

MAY 18, 2023

Walmart and T a rget both navigated the uncertain currents of first fiscal quarter of 2023, but their differing results point to still more turmoil ahead. sales growth for its Q1 2023, which ended April 29, leading it to maintain its projection of a low-single digit sales decline for the year. in Q1 2023. Walmart reported a 7.6%

Omnichannel 261

Omnichannel Consumer Fulfillment eCommerce 261

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Why it Matters: In 2023, we saw employee turnover reach record highs.

Retail 264

Retail Supplies Merchant Services Social Media 264

Retail TouchPoints

APRIL 13, 2023

Then, by activating a flexible, omnichannel approach, you can learn who your best audience is. It’s important to connect with users across various media touch points, from social to display to digital video, with an omnichannel strategy. You’ll also learn which channels you can reach them on and what messaging resonates best with them.

Marketing 317

Marketing Omnichannel Channel Social Media 317

Retail TouchPoints

MARCH 6, 2025

We had lost our mojo , said Sowmyanarayan Sampath, CEO of Verizon Consumer, who took over the division in March 2023. Sampath shared with Retail TouchPoints how employee compensation was the unlock that returned the business to growth, and why he doesnt believe in pursuing omnichannel perfection. We missed guidance twice in a year.

Omnichannel 179

Omnichannel Small Business Retail Telecommunications Consumer 179

Retail TouchPoints

DECEMBER 11, 2024

New Fresh builds were put on an indefinite hold in 2023, and some stores were shuttered as Amazon executed what Coresight Research described as a brick-and-mortar retreat to grocery. Amazons other attempts at brick-and-mortar have fared even more poorly. Inside a new Amazon Fresh. But that doesnt mean our job is done.

Retail 284

Retail Electronics POS Other 284

Retail TouchPoints

NOVEMBER 14, 2023

The 2023 American Express Shop Small Impact Study reveals that most consumers (78%) believe that small businesses are “essential to their community.” From November 20-25, 2023,eligibleAmerican Express Card Members who make a single purchase of $50 or more by using their enrolled eligible card at U.S.

Small Business Retail 296

Small Business Retail Social Media Outdoor Consumer 296

Retail TouchPoints

DECEMBER 12, 2024

1-Year-Old RedMedia is Growing up Fast The addition of Grocery TV is only the latest advance for RedMedia , which was launched in late 2023. The partnership will go live in February 2025.

Retail 276

Retail Management Technology Omnichannel 276

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Social commerce metrics are up in 2023 , with a 9% increase in gross merchandise value and a 63% increase in average order value across BigCommerce’s merchants.

Omnichannel 264

Omnichannel Merchant Services BigCommerce Payment Services 264

Retail TouchPoints

AUGUST 2, 2023

took the stage at The Lead Summit in Manhattan in July 2023 to talk about how they are adapting their strategies to meet the new realities of DTC retail. Those team members are a critical piece of the equation: “Having the size of the team and the expertise required to run a true omnichannel business is the biggest challenge,” said Widrick.

Omnichannel 246

Omnichannel Social Media Shopify Shipping Costs 246

Retail TouchPoints

FEBRUARY 27, 2023

Faced with inflation that remains uncomfortably high despite a series of interest rate hikes, just over half ( 51% ) of retailers are planning to raise product prices — at least slightly — this year, according to the 2023 BDO Retail CFO Outlook Survey.

Supplies 262

Supplies Retail Customer Data Technology 262

Retail TouchPoints

FEBRUARY 18, 2025

compared to the same quarter in 2023; however, ecommerce declined 7.9%. We believe an omnichannel retail strategy focused on customer experience is foundational in building brand health, maximizing lifetime customer value and delivering sustainable profitable growth.” For the Q4 of fiscal 2024 (which ended Feb.

eCommerce 179

eCommerce Shipping Costs Improvements Operations 179

Retail TouchPoints

FEBRUARY 24, 2023

Consumers have upped their scrutiny of brands and the world at large, which means that brands must tell an effective environmental, social and governance (ESG) story in order to win and retain consumers in 2023. The State of Trust Consumers are won over by brands that have a clear purpose and well-defined ESG commitments.

Consumer 283

Consumer Social Media Recommendation Apparel 283

Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

Customer Retention 276

Customer Retention Jewelry Outdoor Fulfillment 276

Retail TouchPoints

JULY 25, 2024

Convenience, choice and flexibility are central to a best-in-class omnichannel experience, and it’s more important than ever to deliver on that promise to our customers,” said Heather Bennett, EVP of Marketing and Ecommerce at Michaels in a statement.

Supplies 263

Supplies Arts Payment Services Omnichannel 263

Retail TouchPoints

AUGUST 30, 2023

Retailer-owned cooperative Ace Hardware has opened more than 100 new stores this year and plans to push the total to 170 by the end of 2023. This rapid expansion pace follows last year’s impressive numbers: by August 2022 the retailer had added more than 100 stores, with plans for an additional 60 by that year’s end.

Operations 264

Operations Retail Customer Fulfillment 264

Retail TouchPoints

NOVEMBER 9, 2022

The company will operate Gap’s in-market site and stores under a franchise agreement that will allow the ecommerce company to apply its data management capabilities and digital business approach to create an omnichannel experience designed to resonate with local consumers.

eCommerce 312

eCommerce Omnichannel Technology Operations 312

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. The NRF Big Show , held in NYC Jan. 15-17, did more than bring together more than 35,000 attendees and 1,000 exhibitors.

Food and Beverages 279

Food and Beverages BigCommerce Home Furnishings PayPal 279

Retail TouchPoints

JANUARY 9, 2023

Kanohe, Hawaii; and Los Angeles in January 2023, according to USA Today and other media outlets. These shops, located closer to customers, can serve as omnichannel hubs. Macy’s will reportedly close four locations, in Fort Collins, Colo.; Gaitherbeurg, Md.;

Department Stores 273

Department Stores Omnichannel Operations Fashion 273

Forrester eCommerce

MARCH 20, 2023

It’s news to no one that the past few years have been tough. Having only just found some stability post-pandemic, companies are now thrust into a new economic crisis. In times like these, customer service teams are often pressured to cut costs – at all costs. While we don’t expect that to change entirely, we […]

Customer 354

Customer Customer Experience Omnichannel 354