Retail TouchPoints

JULY 20, 2022

Where does that leave retailers today, especially as they develop their holiday plans and finalize their budgets for 2023? Department Stores ( 66% ) and Home & Houseware ( 65.9% ) followed closely behind, showing that verticals with high SKU counts have the most to gain from omnichannel capabilities. Now it’s really just shopping.

Omnichannel 288

Omnichannel Retail Mobile Social Media 288

Retail TouchPoints

NOVEMBER 13, 2023

The sub-brand is in 1,000 Walmart stores and, as a result, has doubled in growth from 2022 to 2023. Above all, a best-in-class omnichannel experience is paramount to obtaining and retaining customers ,” said Kelly Hallinan, SVP of Emerging Channels for Brooklinen in an interview with Retail TouchPoints. “

Omnichannel 278

Omnichannel B2B Channel Customer 278

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

MARCH 8, 2023

billion in the region in 2023. Initiatives on this front including boosting omnichannel capabilities and implementing projects that will improve efficiency, sustainability and accessibility at these locations. sales growth in 2023, and Bodega Aurrera discount stores will continue to be a focus.

Payment Services 280

Payment Services Supplies Electronics Omnichannel 280

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Why it Matters: In 2023, we saw employee turnover reach record highs.

Retail 264

Retail Supplies Merchant Services Social Media 264

Retail TouchPoints

MARCH 30, 2023

The National Retail Federation (NRF) expects retail sales to grow from 4% to 6% in 2023, reaching between $5.13 As a result, expectations for omnichannel experiences will continue evolving at a rapid pace. trillion and $5.23 trillion for the year, according to data released at the State of Retail & the Consumer virtual event.

Consumer 297

Consumer Omnichannel Travel Events 297

Retail TouchPoints

JANUARY 11, 2023

It is our vision to create the industry’s most complete omnichannel retail media stack to support retailer evolution through retail media. The offering will launch in February 2023, initially with Microsoft and Meta audiences, and will include lookalike modeling capabilities.

Omnichannel 315

Omnichannel BigCommerce Retail Social Media 315

RetailDive

JUNE 26, 2023

To stay competitive in 2023, businesses need to provide a seamless omnichannel commerce experience across sales platforms. Here are five strategies to start.

Omnichannel 96

Omnichannel 96

Retail TouchPoints

SEPTEMBER 1, 2023

Although Placer.ai’s quarterly index for Q2 2023 found that store traffic for discount and dollar stores were up 4.7% year over year, Dollar General CEO Jeff Owen revealed that the company was “not satisfied” with overall financial results for its Q2, which ended August 3, 2023. Dollar General reported a net sales increase of 3.9%

Operations 264

Operations Apparel Supplies Improvements 264

Retail TouchPoints

MARCH 3, 2023

Best Buy’s overall Q4 2023 results reflected a difficult economic climate. The first location, a 5,000-square-foot shop in Monroe, N.C., Comparable sales fell 9.3% as overall revenue dropped to $14.7 billion , down from $16.4 billion in Q4 2022.

Omnichannel 299

Omnichannel Operations Technology Improvements 299

Forrester eCommerce

AUGUST 16, 2023

Our first-time evaluation of this dynamic market, The Forrester Wave™: Conversation Intelligence For Customer Service, Q3 2023, is now live! We looked at the top 11 vendors in this market today and evaluated them across 32 criteria.

Customer 369

Customer Marketing Customer Experience Omnichannel 369

Retail TouchPoints

MAY 18, 2023

Walmart and T a rget both navigated the uncertain currents of first fiscal quarter of 2023, but their differing results point to still more turmoil ahead. sales growth for its Q1 2023, which ended April 29, leading it to maintain its projection of a low-single digit sales decline for the year. in Q1 2023. Walmart reported a 7.6%

Omnichannel 261

Omnichannel Consumer Fulfillment eCommerce 261

Retail TouchPoints

FEBRUARY 8, 2023

with a store in New Braunfels, Texas slated to open later in 2023. The retailer also serves shoppers in select Asian, South and Central American markets through local omnichannel partners. Vitamin Shoppe store to a franchise operation in February 2022 , but now the program is moving into a higher gear.

Omnichannel 260

Omnichannel Operations Mobile Information 260

Retail TouchPoints

APRIL 7, 2023

The goals of this partnership, announced in January 2023, include enhancing access to cybersecurity news, guidance, education and resources for retail industry businesses. This causes friction in business decisions since consumers prefer omnichannel shopping options , but ecommerce increases cybersecurity risks.

Payment Services 264

Payment Services Magazine eCommerce Improvements 264

Retail TouchPoints

JANUARY 22, 2021

IDC expects grocery to be transformed by consumers’ appetite for omnichannel convenience, projecting that by 2023, 75% of online grocery orders (representing 15% of all grocery sales) will be picked up curbside or in-store. Demand for Pickup and Curbside Will Define Grocery Store Designs.

Omnichannel 262

Omnichannel Payment Services Retail Webinar 262

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? In 2023, that percentage jumped to 50%. Eva Ponce , the director of the MIT Omnichannel Distribution Strategies Lab at the MIT Center for Transportation & Logistics.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Retail TouchPoints

OCTOBER 30, 2024

True Religion opened its first new store since 2019 in September 2023 at the Cumberland Mall in Atlanta, exceeding soft opening projections by 67.9%. It’s the through line that permeates everything we do at True Religion.”

Social Media 287

Social Media Omnichannel Apparel Marketing 287

Retail TouchPoints

AUGUST 2, 2023

took the stage at The Lead Summit in Manhattan in July 2023 to talk about how they are adapting their strategies to meet the new realities of DTC retail. Those team members are a critical piece of the equation: “Having the size of the team and the expertise required to run a true omnichannel business is the biggest challenge,” said Widrick.

Omnichannel 246

Omnichannel Social Media Shopify Shipping Costs 246

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Social commerce metrics are up in 2023 , with a 9% increase in gross merchandise value and a 63% increase in average order value across BigCommerce’s merchants.

Omnichannel 264

Omnichannel Merchant Services BigCommerce Payment Services 264

Practical eCommerce

DECEMBER 6, 2023

Online only or omnichannel? The post Charts: Top Publicly Traded Ecommerce Companies, Q3 2023 appeared first on Practical Ecommerce. The first step in ranking ecommerce companies is to define the term. Software vendors or merchants?

eCommerce 116

eCommerce Omnichannel 116

Retail TouchPoints

MAY 18, 2022

Famed off-price luxury retailer Century 21 will return to its original flagship location in downtown NYC in spring 2023, after filing for bankruptcy in 2020 and shuttering all 13 of its stores.

Accessories 278

Accessories Omnichannel Apparel Operations 278

Retail TouchPoints

JULY 25, 2024

Convenience, choice and flexibility are central to a best-in-class omnichannel experience, and it’s more important than ever to deliver on that promise to our customers,” said Heather Bennett, EVP of Marketing and Ecommerce at Michaels in a statement.

Supplies 263

Supplies Arts Payment Services Omnichannel 263

Retail TouchPoints

NOVEMBER 14, 2023

The 2023 American Express Shop Small Impact Study reveals that most consumers (78%) believe that small businesses are “essential to their community.” From November 20-25, 2023,eligibleAmerican Express Card Members who make a single purchase of $50 or more by using their enrolled eligible card at U.S.

Small Business Retail 296

Small Business Retail Social Media Outdoor Consumer 296

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. Read on to explore the key elements of an omnichannel retail strategy and how it can benefit your business. What is Omnichannel Retailing? What is Omnichannel Retailing?

Omnichannel 102

Omnichannel Multichannel Payment Services Retail 102

Ecommerce Platforms

JUNE 15, 2023

The best Ebay apps for Shopify help entrepreneurs take the omnichannel sales strategy to the next level. What are the Best eBay Shopify Apps for 2023? Salestio Pricing: 30-day free trial with pricing from $37 per month Another useful omnichannel syncing app for Shopify, Salestio integrates with Amazon, Ebay, and Etsy, all at once.

Shopify 104

Shopify Shipping Costs Live Chat Omnichannel 104

Retail TouchPoints

APRIL 13, 2023

Then, by activating a flexible, omnichannel approach, you can learn who your best audience is. It’s important to connect with users across various media touch points, from social to display to digital video, with an omnichannel strategy. You’ll also learn which channels you can reach them on and what messaging resonates best with them.

Marketing 317

Marketing Omnichannel Channel Social Media 317

Ecommerce Platforms

JUNE 15, 2023

The best POS apps for Shopify are valuable tools for omnichannel retailers. The omnichannel solution comes with a variety of tools for inventory management, order tracking, and analytics. Connect POS Pricing: 14 day free trial followed by premium plans starting at $49 per month. Further reading ?

POS 104

POS Shopify Payment Services Payments 104

iVend

JULY 10, 2023

The global ecommerce market in 2023 is worth $5.5 Omnichannel integration Omnichannel integration is the key to retail success. In other words, offering an omnichannel experience. So for retailers, the rewards and incentives for omnichannel are crystal clear. The future is omnichannel. trillion** by 2025.

Omnichannel 97

Omnichannel POS Magento Shopify 97

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. The company announced plans to enhance the service by rolling out Returns with Drive Up to nearly 2,000 stores nationwide by the end of summer 2023.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Ecommerce Platforms

MARCH 2, 2023

In February 2023, BigCommerce raised the prices for Standard, Plus and Pro plans to $39, $105, and $399. Each functionality comes with it’s own components and challenges to think about, whether you’re setting up a POS integration, or managing omnichannel selling. Choosing the annual plan for BigCommerce can save you a lot of money.

BigCommerce 211

BigCommerce Shipping Costs Payment Services Payments 211

iVend

JULY 10, 2023

The global ecommerce market in 2023 is worth $5.5 Omnichannel integration Omnichannel integration is the key to retail success. In other words, offering an omnichannel experience. So for retailers, the rewards and incentives for omnichannel are crystal clear. The future is omnichannel. trillion** by 2025.

Omnichannel 98

Omnichannel eCommerce POS Magento 98

Retail TouchPoints

AUGUST 30, 2023

Retailer-owned cooperative Ace Hardware has opened more than 100 new stores this year and plans to push the total to 170 by the end of 2023. This rapid expansion pace follows last year’s impressive numbers: by August 2022 the retailer had added more than 100 stores, with plans for an additional 60 by that year’s end.

Operations 264

Operations Retail Customer Fulfillment 264

lateshipment

APRIL 6, 2023

In order to provide a seamless and engaging consumer experience across all touchpoints, including mobile commerce, beacon technology, and CTV advertising, the future of commerce must be fully omnichannel. The post How to get repeat customers in 2023? Why do you need repeat customers in your business?

eCommerce 130

eCommerce Customer Payment Services Shipping Costs 130

Retail TouchPoints

FEBRUARY 27, 2023

Faced with inflation that remains uncomfortably high despite a series of interest rate hikes, just over half ( 51% ) of retailers are planning to raise product prices — at least slightly — this year, according to the 2023 BDO Retail CFO Outlook Survey.

Supplies 262

Supplies Retail Customer Data Technology 262