Retail TouchPoints

FEBRUARY 19, 2024

With this uncertainty in mind, I spent time on Saturday, November 25, 2023 seeking out early ecommerce sales data from Black Friday to gain a clearer understanding of how the market was performing. In January, we all learned that the 2023 retail year ended up exceeding our expectations, growing by 5.3% billion, up 7.5% from last year.

eCommerce Marketing 261

eCommerce Marketing eCommerce Marketing Mobile 261

Retail TouchPoints

MARCH 3, 2023

Nordstrom will shutter its six full-line department stores and seven Nordstrom Rack stores in Canada, along with its Canadian website , in a move that is expected to save the retailer $35 million in EBIT in fiscal 2023 compared to fiscal 2022. Nordstrom’s Canadian operations employ approximately 2,500 people. “We in a statement.

Operations 277

Operations Department Stores eCommerce Supplies 277

Retail TouchPoints

SEPTEMBER 1, 2023

Although Placer.ai’s quarterly index for Q2 2023 found that store traffic for discount and dollar stores were up 4.7% year over year, Dollar General CEO Jeff Owen revealed that the company was “not satisfied” with overall financial results for its Q2, which ended August 3, 2023. Dollar General reported a net sales increase of 3.9%

Operations 246

Operations Apparel Supplies Improvements 246

Forrester eCommerce

DECEMBER 20, 2023

This blog provides a 2023 year in review of the sales technology market, along with a view on how it will impact 2024.

Technology 459

Technology Blog Marketing Operations 459

Forrester eCommerce

OCTOBER 24, 2022

In 2023, European tech leaders will focus their tech strategies and investments on improving operational adaptability and increasing resilience. Find out why in 2023 predictions for technology leaders.

Technology 195

Technology Operations Improvements Information 195

Retail TouchPoints

FEBRUARY 2, 2024

net sales decline in Q4 2023, Tractor Supply still plans to open up to 95 brick-and-mortar stores in 2024, as well as complete its 10th distribution center. Comp store sales in Q4 dipped 4.2% ; for the full year of 2023, Tractor Supply’s net sales increased 2.5% , while comp store sales remained even with the prior year.

Supplies 226

Supplies Operations Retail Fulfillment 226

Retail TouchPoints

DECEMBER 21, 2023

The editors of Retail TouchPoints are sharing our picks for the seven most consequential stories of 2023. Resale Continued its Rise but Came Under Financial Scrutiny Consumers’ enthusiasm for secondhand goods, as well as other forms of more sustainable consumption like rental and repair services, showed no sign of slowing in 2023.

Sporting Goods 291

Sporting Goods Operations Apparel Consumer 291

Practical eCommerce

OCTOBER 13, 2024

A 2023 McKinsey study analyzed generative AI's potential impact on operations, productivity, revenue, profits, and more. The post Report: Gen AI to Transform Operations, Revenue appeared first on Practical Ecommerce.

Operations 114

Operations eCommerce 114

Forrester eCommerce

FEBRUARY 6, 2024

It's time to take a look back and score our 2023 cloud predictions. Find out where we accurately predicted cloud trends and where we missed the mark for cloud in 2023.

Information 259

Information Technology Operations 259

Retail TouchPoints

MAY 2, 2023

Tuesday Morning has received permission from a bankruptcy judge to wind down its operations after nearly 50 years in business despite an objection from one of its investors. Tuesday Morning operated fewer than 500 stores when it made its latest bankruptcy filing in February, which was the second since 2020. million , down from $176.9

Operations 219

Operations Merchant Services Gifts Management 219

Forrester eCommerce

OCTOBER 2, 2023

Photo by Abhinav Sunil Forrester’s state of IT sustainability 2023 survey and report highlighted the growing importance decarbonizing IT and the reducing the environmental impact of IT in various industries. The demand […]

Financial Services 417

Financial Services Information Technology Operations 417

Retail TouchPoints

JUNE 28, 2023

It’s also critical that the entire warehouse operation is prepared and ready to meet the demands of fast and accurate, high-volume fulfillment during the increased influx of orders. Fulfillment operations have become more complex as order size continues to grow. while also lowering operational costs.

Operations 238

Operations Shipping Costs Fulfillment Shipping 238

Forrester eCommerce

SEPTEMBER 26, 2023

I attended the first day of the Intel Innovation 2023 developer’s conference to see how this venerable Silicon Valley giant was responding to AI and competitive pressure. What I found was a comeback story in progress, wrapped in a very heavy dose of AI, led by its dynamic CEO Pat Gelsinger. Intel hopes that AI […]

Events 406

Events Operations 406

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. Why it Matters: In 2023, we saw employee turnover reach record highs. As a result, associate training and engagement came to the forefront.

Retail 241

Retail Supplies Merchant Services Social Media 241

Forrester eCommerce

AUGUST 23, 2023

The Forrester Wave™: Content Management Systems, Q3, 2023 helps buyers select a next-generation content management system that will delight, convert, and further engage consumers through anticipatory digital experiences.

Management 359

Management Consumer Operations 359

Retail TouchPoints

JULY 19, 2024

A 2023 TNS survey revealed that nearly seven in 10 Americans were concerned about robocall scams posing as retailers and claiming a package is pending pickup or that they are due a refund. Beyond that, it leads to reduced inbound CX strain that can undermine retailer sales and operational efficiency.

Payment Services 227

Payment Services Operations Retail Customer Experience 227

Retail TouchPoints

AUGUST 30, 2023

Retailer-owned cooperative Ace Hardware has opened more than 100 new stores this year and plans to push the total to 170 by the end of 2023. Globally, Ace has opened more than 1,100 stores over the past five years and now operates 5,800 locations in approximately 60 countries. to hear about its products, services and operating methods.

Operations 246

Operations Retail Customer Fulfillment 246

Retail TouchPoints

APRIL 3, 2024

PREIT, which operates multiple malls and shopping centers in the eastern half of the U.S., including Exton Square in the Philadelphia area and New Jersey’s Cherry Hill Mall, had filed for bankruptcy protection in November 2020 and did so again in December 2023.

Operations 186

Operations Fashion Retail Marketing 186

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. Then we just launched, at the beginning of May 2023, our one-hour delivery or it’s free guarantee. We’ve pushed our operations teams to deliver even faster, and we’ve seen that average pick times have dropped below 15 minutes for 95% of orders.”

Payment Services 237

Payment Services Operations Omnichannel Fulfillment 237

Forrester eCommerce

FEBRUARY 14, 2023

In 2023 the software industry will continue to grow and expand its share of the overall tech market spend; however, challenges exist. Growth alone is no longer enough, as shifts in investment capital are forcing new emphasis on managing profits and operational costs.

Operations 195

Operations Management Marketing 195

Retail TouchPoints

MARCH 3, 2023

Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over the coming year. The first location, a 5,000-square-foot shop in Monroe, N.C.,

Omnichannel 291

Omnichannel Operations Technology Improvements 291

Retail TouchPoints

NOVEMBER 8, 2024

Maverik , which purchased the Iowa-based Kum & Go c-store chain from Krause Group in April 2023 for an undisclosed amount, will reportedly rebrand all its stores to eliminate the sophomorically amusing banner name. We are very much prepared to operate as two different brands. “I don’t know.

Operations 269

Operations Mobile Retail 269

Forrester eCommerce

DECEMBER 20, 2023

I am thrilled to share that I recently published our “Top 10 Infrastructure Trends In 2023“ This is the first of what we are hoping will be a yearly report. I had the opportunity to work with many of my analyst peers to curate this list of today’s top trends. Infrastructure remains critical for enterprises […]

Operations 259

Operations 259

Forrester eCommerce

NOVEMBER 27, 2023

Here are five key measurement observations from Forrester’s Marketing Survey, 2023. What exactly is the current state of B2B marketing measurement, what do B2B marketing leaders need to look out for, and what can be improved?

B2B 284

B2B Marketing Improvements Operations 284

Retail TouchPoints

DECEMBER 2, 2022

Dollar General is continuing its rapid expansion into fiscal 2023 with plans for 1,050 new stores, following a successful Q3 2022 when sales rose 11.1% The quarter, which ended Oct. 28, also saw a 6.8% increase in same-store sales driven by larger basket sizes and a small increase in traffic. “We

Operations 305

Operations Consumer Retail Other 305

Retail TouchPoints

MARCH 6, 2024

million in 2023, 12% higher than the $669.8 in 2023, to $287 , and boosted its number of active customers 2.5% , to 2.33 Warby Parker, which began life as a pure-play DTC retailer, opened 40 stores in 2023 for a total of 237 and plans to open another 40 stores this year. million generated in 2022.

Omnichannel 266

Omnichannel Customer Retail Management 266

Retail TouchPoints

MARCH 7, 2023

As part of the retailer’s plans to open 100 locations in 2023, Ross Stores opened 11 Ross Dress for Less and eight dd’s Discounts stores in 13 states during February and March. The 2023 additions will include 75 Ross and 25 dd’s Discounts locations. Overall sales were down slightly in 2022, at $18.7 billion versus $18.9

Department Stores 256

Department Stores Apparel Accessories Fashion 256

Forrester eCommerce

JANUARY 17, 2023

in 2023 — down from 7.4% US companies are expected to on cost savings and operational efficiency. Forrester is forecasting that an uncertain macroeconomic environment will lead to US tech spend growth of only 5.4% growth in 2022.

Operations 195

Operations Information Technology 195

Retail TouchPoints

APRIL 19, 2023

billion ) to improve its network of 2,500 stores in 2023. Bank, who will bring 30 years of experience in retail operations and supply chain, is the outgoing CEO of Salling Group A/S , a 1,700 -store multi-banner supermarket chain based in Denmark. Loblaw Companies Ltd.,

Supplies 237

Supplies Banking Operations Technology 237

Retail TouchPoints

MARCH 18, 2024

In early 2023 , Joann was pursuing $200 million in annual cost reductions, part of a plan that was scheduled to come to fruition by early fiscal 2025. Under the TSA, financial obligations to employees, vendors, landlords and creditors will be paid and honored in the ordinary course of business.

Operations 234

Operations Improvements Information Other 234

Forrester eCommerce

OCTOBER 27, 2023

While many organizations are now looking to enhance their security operations with endpoint detection and response (EDR) or extended detection and response (XDR) solutions to allow for better threat and incident investigation, securing the endpoint starts with a strong endpoint protection platform, and that […]

Operations 390

Operations Marketing 390

Forrester eCommerce

DECEMBER 5, 2023

AWS re:Invent 2023 had many of the usual trappings: lots of Las Vegas glitz, energy from loyal customers, a vast array of partners, more than 200 service announcements, and the combined energy of 55,000 attendees. But through all of the noise and hubbub of a conference that spans over several square miles and multiple casino […]

Customer 221

Customer Information Technology Operations 221

Retail TouchPoints

APRIL 24, 2023

The retailer has received a commitment of approximately $240 million in debtor-in-possession financing from Sixth Street Specialty Lending to provide the necessary liquidity to support operations during the Chapter 11 process.

Payment Services 253

Payment Services Operations Supplies Improvements 253

Retail TouchPoints

NOVEMBER 22, 2024

Employee satisfaction plays a central role in store operations. The results of Retail TouchPoints ’ annual Store Operations Survey reaffirm the ongoing tug of war retailers are playing — between providing top-level service on one hand and boosting profitability by keeping costs down on the other.

Management 181

Management Retail Merchant Services Operations 181

Retail TouchPoints

DECEMBER 6, 2023

But, while they continued to make headlines in 2023, marketplaces themselves were no longer the hot commodity this year , marketplace sellers were. Online marketplaces have been the talk of t h e town for the last couple of years. This shift in power dynamic is driven by one major change — Amazon is no longer the only game in town.

Merchant Services 257

Merchant Services eCommerce Operations Games 257

Algopix

JUNE 22, 2023

To meet the demands of an increasingly competitive market, businesses require efficient shipping management software that can streamline their operations. From order processing and inventory management to tracking shipments and generating reports, this software offers a comprehensive solution for businesses involved in shipping operations.

Shipping Costs 100

Shipping Costs Shipping Operations Management 100